Skillsoft Reviews in Scottsdale, AZ | Glassdoor

Skillsoft Scottsdale Reviews

11 reviews

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Scottsdale, AZ

2.5
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Skillsoft CEO and President Bill Donoghue
Bill Donoghue
2 Ratings

11 Employee Reviews

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Pros
  • flexible great work life balance; get paid really well (in 26 reviews)

  • Ability to work from home full time with limited travel requirements for the NYC territory (in 15 reviews)

Cons
  • Sometimes work life balance is nonexistent due to unrealistic deadlines (in 16 reviews)

  • Work from home is no longer permitted (in 12 reviews)

More Pros and Cons

  1. Helpful (19)

    "Keep Looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Consultant in Scottsdale, AZ
    Former Employee - Inside Sales Consultant in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Skillsoft full-time

    Pros

    benefits are pretty good, pay isn't bad if you are in the loop with management and getting preferred, quality leads

    Cons

    The lead distribution isn't an equal playing ground by any means. 2 sales managers I worked with were new to the industry and knew nothing about what we did so I'm not sure why they were even hired. It was like the blind leading the blind which was a waste of time. The sales cycle is several months long so it takes a very long time to build a viable pipeline yet you are put on performance improvement plan and fired after 1 year. In addition, they have a wholesale division that has dozens of wholesalers out there selling exactly what we sell at a fraction of the cost and the "benefits" of going direct really are a bunch of bs. It's just another obstacle to making money and hitting unrealistic quotas for people inside of a year or even 2.

    Advice to Management

    Start promoting from within. Equal out the playing field with leads. Give hard working people longer than 1 year to be hitting good numbers given the lengthiness of the sales cycle. Does it really make sense to let a good worker go after 1 year when they are finally getting in deals and building a good pipeline to start all over with a new hire and repeat the process? Also, don't be so secretive about the future plans of the company, territories, positions, etc. Anyone with half a brain knows upper management knows what's going to happen several months if not longer so to say we aren't sure only means it's going to have a negative affect on the employees and keeping them in the dark is only better for you.


  2. Helpful (10)

    "Like a used car lot for e-Learning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Scottsdale, AZ
    Former Employee - Inside Sales Representative in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Skillsoft (Less than a year)

    Pros

    Some of the long timers are great people. The HR rep is amazing and they have a wide variety of products to offer. They treat their top performers well.

    Cons

    There is little in the way of quality training, the product is old and out of date, and the team I was on was incompetent.

    Advice to Management

    Hire better quality people, don't just dump people on the salesfloor without any training


  3. "Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Scottsdale, AZ
    Former Employee - Sales Manager in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good company, great benefits. Good location

    Cons

    Leadership has sales partnerships with vendor partners which counter the efforts of the inside sales team


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  5. Helpful (5)

    "Revolving door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Consultant in Scottsdale, AZ
    Former Employee - Inside Sales Consultant in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Skillsoft full-time (More than a year)

    Pros

    free coffee; the occasional free lunch and their health insurance benefits.............

    Cons

    micro-managed; unrealistic expectations; revolving door, commodity vs a human, excessive call metrics, zero career path

    Advice to Management

    recognize we are humans too


  6. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Scottsdale, AZ
    Former Employee - Sales Consultant in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Skillsoft full-time (More than 8 years)

    Pros

    Excellent place to work - company respects it's employees and pays well.

    Cons

    Work/Life balance can be tricky depending on the role

    Advice to Management

    Continue to move forward and keep the best in class attitude.


  7. Helpful (2)

    "Scottsdale call center is not a good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Skillsoft full-time (More than 3 years)

    Pros

    Excellent health benefits, corporate training can be a rewarding industry

    Cons

    Account management position is not a true account management position. You will not be provided with the support needed to provide a good customer experience. If you are talented enough to overcome the lack of support to renew and grow your accounts you will not be valued. There are many dysfunctional policies and procedures in place overall contributing to an unpleasant and demoralized work environment. It is a call center, so as expected, little to no opportunity exists for career growth. The training for employees exists as it does for the customers, there is a wealth of great training available but you have to find it, overcome technical obstacles and take time out of a demanding schedule to take advantage of it. Management does not understand your job and does not know how to train employees but will direct them to the training library or webex trainings. There is a leadership culture to lead by dominance and fear, even targeting those meeting and exceeding individual quota, as the center itself is not hitting goals. You will not be valued for knowledge of the training solutions you sell.

    Advice to Management

    Advice to upper management is to apply basic leadership and management logic. Coach don't threaten. Curb your conduct to act professionally. Top performers (or any employee) should not be bullied or they will move on to a healthy environment.


  8. "Pretty Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Graphic Design in Scottsdale, AZ
    Former Contractor - Graphic Design in Scottsdale, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Skillsoft as a contractor (More than a year)

    Pros

    Flexible with working hours - so able to avoid rush hour traffic. They valued my creative input. I felt that I could contribute meaningfully to the company's direction.

    Cons

    There was really no room for growth.

    Advice to Management

    Upon contracts termination HR gave a reason for the termination that was not true. They were just out of the loop, but it made for a tense work environment until that was cleared up.


  9. Helpful (3)

    "Amazing company, terrible work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Scottsdale, AZ
    Former Employee - Inside Sales in Scottsdale, AZ
    Recommends
    Neutral Outlook

    I worked at Skillsoft full-time (More than a year)

    Pros

    Awesome people, benefits, competitive pay

    Cons

    Inside sales is about as cold as you can get. If you do not want to just be given basically a phone book and some general info about companies and told to go get business, then this job isn't for you. It's ice froze cold calling, and a very long sales cycle.


  10. Helpful (1)

    "Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Scottsdale, AZ
    Former Employee - Inside Sales in Scottsdale, AZ
    Recommends
    Approves of CEO

    Pros

    Benefit package, comp plan, atmosphere

    Cons

    Management plays favorites. Independent thoughts are discouraged.


  11. Helpful (1)

    "Like High School all over again, except you get paid!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Consultant in Scottsdale, AZ
    Current Employee - Inside Sales Consultant in Scottsdale, AZ
    Doesn't Recommend
    Approves of CEO

    Pros

    Great benifits (vacation/wellness programs/401k/medical,dental,vision)
    Well known as the best provider of eLearning
    Good hours
    Great felid sales teams
    Excellent corporate office

    Cons

    Management does not communicate well with employees.
    Management likes to use fear and threatens their employees with tactics that diminish the confidence levels needed to sell.
    Make sure you are well like and part of the "in crowd" or you may loose leads.
    No clear path for advancement

    Advice to Management

    Work on delivering a consistent message. Be more fair with your employees. Its nice to have a vision "March to 50 Million" just dont loose sight of the people that are going to get you there.



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