Sky Home Service Field Engineer Reviews | Glassdoor

Sky Home Service Field Engineer Reviews

Updated Jan 10, 2020

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2.9
38%
Recommend to a Friend
44%
Approve of CEO
Sky CEO  Jeremy Darroch
Jeremy Darroch
13 Ratings
  1. "Stats mad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Service Field Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sky full-time for more than 3 years

    Pros

    Really only free sky was good

    Cons

    Micromanagement, poor direction, harsh targets, unrealistic management demands, more and more to do in the job with no extra py

    Advice to Management

    Actually try listening to your employees

    Sky2020-01-10
  2. "Field engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Service Field Engineer 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sky full-time for more than 5 years

    Pros

    Salary is not dependent on completion of jobs

    Cons

    Work/life balance is comprimisied frequently

    Sky2019-11-11
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  4. "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Service Field Engineer in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sky full-time for less than a year

    Pros

    Great pay and bonus benefits

    Cons

    I can’t really fault the company

    Sky2019-11-05
  5. "Not worth the headache or stress..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Home Service Field Engineer in Ipswich, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sky full-time for more than 3 years

    Pros

    Free Sky, small bit of knowledge

    Cons

    Bullying, managers and acting managers thinking they're important, discrimination, you or customers do not matter, just the managers and above

    Advice to Management

    Quit, get another job or sign up on classes on how to gain morals and ethics and how to treat people all equally. Interview process was slow. Very slow. Changed now but its still waiting for one hand to pass to another. You can get all the way to final interview before they can still end your apicatiin, as they choose who works for the which basically means they can discriminate and get away with it. So my advice, don't disclose any mental health issues, religion, sexual preferences, disabilities or basiy anything apart from you can breathe and do the job. You will be only allowed to work within either 45 or 30 mins of the post code they advertise, yet if you get in, you will have to work often further an hour away from where you live. Double standards. You will be given hours of work and told your welfare and work life balance is important... But your manager and colleagues will more than likely pressure you to start early just to make sure you don't cancel any jobs. You'll get officially spoken to if you start early, or start late, or finish early or finish late or don't jump when told to. Pretty much the managers are given carte blanch to treat you like dirt. They're backed up by the regional managers who they kiss the backside of. Some managers/acting team managers, aren't suitable or able to manage but they've worn their tongues out. When they do get in post, their job is to catch you out for anything. You will only be supported if you are liked by the manager. I.E. Help get the manager their bonus. The training, tools and kit are all decent. The perks are good - but this draws you away from joining a union. Something worthy of doing as you'll need protection as no one else will defend you when needed. The basic pay is OK, apparently better paid than other similar industries but you pay a price for that wage. Nothings truly free! The bonuses have been cut. And again, the managers have a say if you get yours or not. If customers love you but have an issue with the company or anyone else in sky or just having a bad day despite the excellent job you do, you'll lose that part of your bonus too. You will get things like offers of teas and coffees and maybe the odd bacon roll. You'll also get tips. Some guys routinely get anything from fivers to twenty pound notes down to coins. Your not allowed to take them, but most engineers take them and managers turn the blind eye unless you are in their sights. Your work will be checked on, even within moments of you leaving the job. This is where a manager or a snivelling kisser upper will go over everything you've done and any minor thing will be pictured and used against you like your a common criminal. And the managers will cement their bullying nature by pretending they are Poirot or Sherlock. When in fact they're more like Inspector Cluseau. You will have lots of recorded chats, whether it's PDPs, performance reviews, seemingly random chats. Best thing is to record the meeting overtly and take your own notes. If you do suffer directly from bullying or discrimination, waste of time raising it up anywhere. Even with hard evidence, they will see what they want to see and ignore everything and anything else. They talk a good talk. Ut they don't back it up. Profit is the key anything else will not be considered. The people who aren't outside doing the real groundwork are the ones who have the best things to say. When you work on your own, you're on your own. They want you to take a break but won't like it when you do. They want you to start early but won't officially record it down anywhere as it's against the law for lone field workers to leave their home before the start of day. If you got the back bone, you won't leave your house until 8am and make sure you set foot inside your door at 6pm. This will mean cancelling jobs but it's something well known by managers and all in sky but they refuse to issue less jobs - until, and if ever, EVO comes in. But it won't solve all the problems. So cancel on customers. Either that or be a mug and work yourself harder for nothing. There will be of course good teams and great managers but I refer to certain teams in the East of England ran by megalomaniac managers who have no concept of decency. If you're new you really have to go in saying yes sir no sir and do anything and everything just to get past probation. Then make sure you don't get caught receiving tips or breaching any of the numerous health and safety conditions. Only the experienced, liked and supported engineers will be allowed to keep their jobs. One manager got rid of most new starts on his team as he purely didn't like them or they didn't help his pocket. One manager in the east, who is arrogant to say the least, went on a night out and wrote the C word on 'my friends hand' and told them they wasn't liked. Strangely enough this manager was allegedly investigated and nothing untoward was found. Only the government get away with more cover ups. One engineer was given a final warning purely because he spoke to someone who used to work for Sky about the ongoing issues. Balanced and proportionate? Nope. But welcome to Sky. BELIEVE IN BETTER. Just like you believe in the Easter Bunny, Tooth Fairy and Papa Christmas. My advice, role the dice if you want the job. Survive as long as you can. If you're manager likes you it'll be OK, if you don't, be prepared for all kinds of unfair treatment and misery. Or do what other engineers do, take all tips possible, sell things off your van and do lots of private work. If you have access to the boys club you'll love it!

    Show More
    Sky2019-10-21
  6. "Well Looked After"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Home Service Field Engineer in Uckfield, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sky full-time for less than a year

    Pros

    Great training. Great people. Great support. Job satisfaction.

    Cons

    Long hours and weekend work. High workload.

    Advice to Management

    Try taking some of the pressure off engineers.

    Sky2019-09-08
  7. Helpful (3)

    "Good Company Bad Manangement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Service Field Engineer in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sky full-time for more than a year

    Pros

    Free Sky Personal Mileage on Van for a small monthly fee £69 fuel provided Free Private Health Care with Aviva

    Cons

    High Work Loads Stupid Routing give you 6 jobs in your own area and your last will be about 45 miles away Team mates not interested tell tales on other collegues Other people in other teams trying to get you sacked pathetic you dont need people like that working here

    Advice to Management

    Treat your staff with respect, only reason your in your role is because your engineers keep you in it Stop dropping your enginners in the crap for very little things like not changing a cable or not going to a dish due to a health and safety for example dish not attended due to adverse weather manger had me put on a first written warning through a conduct meeting, manager pretends he cares but actually doesnt give a flying toss. Instead of trying to impress your manager try supporting your team better instead of making us look bad because you look bad on paper

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    Sky2019-07-21
  8. "Very disappointing, AVOID!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Home Service Field Engineer in Dorking, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sky full-time for less than a year

    Pros

    Free Sky , Van for private use but t Ha e to oay £70 a month for.

    Cons

    I would not recommend anyone who wants to join as an engineer. You are over worked under paid, no work life balance or even breaks!! Managers tell you to take breaks, but you het given maximum 8 -10 jobs a day!!! And plus you are expected to help your team if they are behind. Basic pay is rubbish and the only way to top up is to sell upgrade packages to customers or overtime. Training is hit and miss as they do not cover everything and expected to go out on field to carry the workout without the required training on certain products. Hoildays are hard to get request for too, you ha e to watch your back as there are some many trying to get you sacked for health and Safety.

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    Advice to Management

    Treat your staff with respect and stop over working your team. Just to try and get your bonus!!

    Sky2019-07-24
  9. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Service Field Engineer in Cambridge, England
    No opinion of CEO

    I have been working at Sky full-time for more than 3 years

    Pros

    Can use van for personal use. Free sky TV broadband and phone

    Cons

    Pay restructure recently led to alot of unhappy engineers

    Sky2019-05-31
  10. "Not a bad job"

    StarStarStarStarStar
    Current Employee - Home Service Field Engineer 

    I have been working at Sky full-time for more than 5 years

    Pros

    Manage your own days, good pay and benefits

    Cons

    Top bonus isn’t achievable due to it being based on a survey about the company rather than the engineer.

    Sky2019-05-06
  11. Helpful (4)

    "Home service Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Home Service Field Engineer in Dudley, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sky full-time for more than 8 years

    Pros

    Benefits. Free sky and personal use of the van

    Cons

    Long hours and weekend work. High work loads

    Advice to Management

    Look after staff more

    Sky2018-12-30
Found 24 reviews