SkyWest Airlines Cross-Utilized Agent Reviews | Glassdoor

SkyWest Airlines Cross-Utilized Agent Reviews

Updated May 16, 2017
17 reviews

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Cross-Utilized Agent

2.8
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SkyWest Airlines President and Chief Executive Officer Chip Childs
Chip Childs
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Pros
Cons
  • Ridiculously low pay (in my station I got paid less than a local fast-food worker) (in 41 reviews)

  • Working as a flight attendant you will be away from home during holidays and weekends (in 9 reviews)

More Pros and Cons

  1. "Definitely not a cubicle job - work inside and out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent in Butte, MT
    Current Employee - Cross-Utilized Agent in Butte, MT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SkyWest Airlines part-time (More than 5 years)

    Pros

    Great Fun Job Great Travel Benefits - work is always challenging but having the opportunity to work counter, gate and ramp is super!! Love the diversity and meeting folks from Everywhere!

    Cons

    Very low Pay - split shift hours - flight loads periodically make it hard to utilize your flight benefits - sometimes stressful


  2. "Could of been good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross-Utilized Agent in Bozeman, MT
    Former Employee - Cross-Utilized Agent in Bozeman, MT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SkyWest Airlines part-time

    Pros

    Initially started working at skywest for the flight benefits , which ,when you were able to get stand by were great.

    Cons

    During orientation they present themselves as an organized and well educated company.Once you are back at the station,the supervisors know barely more then you. They pay you minimum wage to know the ins and outs of several planes, and expect you to learn their ancient computer reservation system to work the counter after. You end of spending your shift running back and forth from inside dealing with disappointed customers,to outside running around with an understaffed tran turning a plane.

    Advice to Management

    Keep your counter/ customer team inside,and well trained on their responsibilities. Allow your ramp team to remain on the ramp.


  3. "Cross Utilized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent in Bozeman, MT
    Current Employee - Cross-Utilized Agent in Bozeman, MT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love working with Skywest when the people there work as a team and it is generally a great team! The atmosphere is wonderful, especially if you like a fast-paced environment. The benefits are also exceptional, being that you can travel for little to no cost on standby.

    Cons

    The pay is an obvious downside to this job. Such a low pay-grade means one has to work extra hours to make enough for a living wage, or find a second job, leaving no time for the travel the job is often intended for.

    Advice to Management

    Provide employees with an option set schedule to create a better system of utilizing the benefits they are given.


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  5. "Love the flight benefits!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent in Gypsum, CO
    Current Employee - Cross-Utilized Agent in Gypsum, CO
    Recommends
    Positive Outlook

    I have been working at SkyWest Airlines part-time (More than a year)

    Pros

    Free flights. Flexible. Fun work.

    Cons

    low pay, extreme temperatures, cancellations


  6. Helpful (3)

    "If you have a genuine love for this industry, DON'T WORK HERE, SkyWest will be sure to destroy it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross Utilized Agent in Hays, KS
    Former Employee - Cross Utilized Agent in Hays, KS
    Doesn't Recommend
    Negative Outlook

    I worked at SkyWest Airlines part-time (Less than a year)

    Pros

    good flight benefits if you can get enough time off to use them. OVERALL, THOUGH, THIS COMPANY IS TERRIBLE AND YOU DO NOT WANT TO WORK HERE. FIND AN AIRLINE THAT RESPECTS AND VALUES ITS EMPLOYEES.

    Cons

    -Horrible station management in HYS. Low pay. Terrible hours. Toxic work environment. Complete disregard for employee safety or familial status. Corporate management unable to deal with or rectify incompetent station management. . Consistent and constant unethical behavior unfortunately is the demonstrated norm- the complete opposite of the Pollyanna song and dance they feed you during your new hire training. No support of any kind from station management during irregular operations, no positive support of any kind. Ever. No privacy, my station manager and supervisor used my ID and password without my knowledge or consent to access my private information and communications within the company regularly. Recruiting personnel blatantly lie during hiring process saying they will work around another job (since the low pay low hour entry level jobs they offer are not even close to allowing you to support yourself) and then they DON"T.

    Advice to Management

    Seriously rethink management personnel in HYS or close station altogether.( As soon as the government funding goes away so will SkyWest, after all.) Don't tell employees that they are "part of the SkyWest family" in training only to send them to a station where the cold, brutal reality is the manager has no clue or desire to operate a station in a functional or positive fashion. When an employee complains of unethical business practices regularly taking place DO something about it (like what is discussed during training) don't just blow it off. Disband the so called "employee advocate groups" within the company because they don't actually do anything, except maintain the illusion that the company actually cares (they do not.) If you hire management that only wants 20 year old males working at that station then hire 20 year old males...otherwise you are just wasting everyone's time, money, and effort. In addition, don't try to sell your low paying part time positions to applicants as having " flexible scheduling" as a perk when there's no such option and in reality refuse to work around any other job. Because the "needs of the station" are more important than needs of the employee to survive on even the most basic level. My part time cross utilized agent position didn't even pay for fuel most of the time.


  7. "You have to love it"

    Star Star Star Star Star
    Current Employee - Cross Utilized Agent in Hibbing, MN
    Current Employee - Cross Utilized Agent in Hibbing, MN
    Recommends

    I have been working at SkyWest Airlines (Less than a year)

    Pros

    Management is awesome and it's a genuinely fun job to come to every day. Also getting flight benefits on multiple airlines is a plus.

    Cons

    Unfortunately the pay sucks. If you don't use your flight benefits, it's just going to suck for you. We work here because we love to travel, definitely not for the pay.


  8. Helpful (1)

    "Terrible management and no corporate support. They make you pay your own medical and dental."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent in Reno, NV
    Current Employee - Cross-Utilized Agent in Reno, NV
    Doesn't Recommend
    Negative Outlook

    I have been working at SkyWest Airlines full-time (More than 3 years)

    Pros

    Flight benefits. There's really no other reason to work here.

    Cons

    The regional area managers are opinionated and don't treat people fairly. This company survives on attrition

    Advice to Management

    Replace all your regional managers. Morale is lower than ever.


  9. "GREAT benefits, but not without a downside"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross-Utilized Agent in Grand Junction, CO
    Former Employee - Cross-Utilized Agent in Grand Junction, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SkyWest Airlines part-time (More than a year)

    Pros

    Awesome coworkers, pay raises every year (twice in the first year after 6 and 12 months), effective training, and the benefits!

    Cons

    Management is understanding, but not effective; too little pay for the work, and the benefits don't completely justify the low pay.

    Advice to Management

    Management needs to be more proactive to increase efficiency. Management is too held up in offices to be aware of what goes on without radio communications.


  10. Helpful (1)

    "Skywest is terrible to employees and customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross-Utilized Agent in Bozeman, MT
    Former Employee - Cross-Utilized Agent in Bozeman, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SkyWest Airlines part-time (Less than a year)

    Pros

    Flight benefits on Skywest, good co-workers although they don't last.

    Cons

    Pay and respect. Skywest does not value their employees or customers. Constant turnover.

    Advice to Management

    Treat your employees with a little more respect. Getting a paycuts when you make $9/hour, springing mandatory hours with no notice. That is just mean.


  11. "SkyWest Airlines needs a lot of work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross-Utilized Agent in Fargo, ND
    Former Employee - Cross-Utilized Agent in Fargo, ND
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SkyWest Airlines full-time (Less than a year)

    Pros

    SkyWest is a good company to work for. Especially for newcomers who have never worked in the airline industry before. A lot of employees work for a small regional carrier like this one, before they move on to bigger and better things with one of the large name-brand carriers.

    Cons

    Although SkyWest is a non-union company, you would swear they were unionized, because seniority is all-important in local operations. The more senior team members get more favorable schedules, the newbies get whatever is left. The starting wage leaves much to be desired, but full time employees do have access to a standard set of benefits ... medical, dental, vision, 401k, etc.

    Advice to Management

    You really need to work on your people skills. The reason I left your employ was because you would not work with me when I brought to your attention that I needed scheduling consideration for Sundays, because Sunday is my day of worship. You didn't care, even though I asserted my rights under federal law which require an employer to make a reasonable accommodation to an employee.