SkyWest Airlines Cross-Utilized Agent Reviews | Glassdoor

SkyWest Airlines Cross-Utilized Agent Reviews

17 reviews

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Cross-Utilized Agent

3.3
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SkyWest Airlines President and Chief Executive Officer Chip Childs
Chip Childs
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Pros
Cons
  • Extremely low margins make good salaries impossible - expect low pay for awesome travel benefits (if you can afford to do anything once you get there) (in 47 reviews)

  • Lots of nights away from home but if you love an adventure it's awesome (in 12 reviews)

More Pros and Cons

  1. "Definitely not a cubicle job - work inside and out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent in Butte, MT
    Current Employee - Cross-Utilized Agent in Butte, MT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SkyWest Airlines part-time (More than 5 years)

    Pros

    Great Fun Job Great Travel Benefits - work is always challenging but having the opportunity to work counter, gate and ramp is super!! Love the diversity and meeting folks from Everywhere!

    Cons

    Very low Pay - split shift hours - flight loads periodically make it hard to utilize your flight benefits - sometimes stressful


  2. Helpful (1)

    "Good benefits, poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent
    Current Employee - Cross-Utilized Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SkyWest Airlines part-time (More than 3 years)

    Pros

    Depending on your stations, standby flight benefits on United, Delta, and for some American. Delta gives buddy passes after 1 year, United lets you enroll one person outside your family if you are married. Parents, spouse, and dependents travel free. Inter-airline agreement allows discounts on dozens of other airlines, cruise discounts, hotel discounts. This job is incredible (for the benefits only) if you are single or if you are retired.

    Cons

    Extremely rigid rules/not much flexibility on the companies end, but high expectations for flexibility on the employees end. Ridiculously low pay (in my station I got paid less than a local fast-food worker). High turnover, poor training, bad scheduling, and above and below wing equipment always breaking. These are all tolerable and worth the benefit if you travel a lot, but at some stations you get schedules that don't allow you to travel and it isn't worth it in that case. You are required to work 24hrs ever two weeks and if you are at a good station, you can get it to work out, but some stations you're going to have to work 5 days a week as a part-timer, and that is NOT worth it. The biggest issue, though, is that most supervisors and managers aren't good leaders. They've worked their way up (put time in) in the company and have never received training for how to lead and support, so there is a lot of negativity, passive aggression, and not enough positive reinforcement coming from leaderships.

    Advice to Management

    Recognize your position as someone who can build a positive culture and create a supportive environment to prevent common issues (lost bags, late plane departures, etc.) instead of criticizing your employees after the mistakes are made. Get some training in how to be an effective leader.

  3. "Cross utilized customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross-Utilized Agent
    Former Employee - Cross-Utilized Agent
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SkyWest Airlines full-time (More than 5 years)

    Pros

    I really liked the people I worked with in Kalispell. The Station managers were great people and actually worked side by side the grunts when things got tight. I suppose the free stand-by travel was a pro however, my wife and I got stranded several times and wound up purchasing tickets to get out of our situation costing a lot of money.

    Cons

    The hours can be very odd (extremely late / early), Those that know how to work the system cut corners and get away with laziness. If you use your travel benefits and get stranded forcing you to miss a shift.....you are written up.


  4. "Could of been good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross-Utilized Agent in Bozeman, MT
    Former Employee - Cross-Utilized Agent in Bozeman, MT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SkyWest Airlines part-time

    Pros

    Initially started working at skywest for the flight benefits , which ,when you were able to get stand by were great.

    Cons

    During orientation they present themselves as an organized and well educated company.Once you are back at the station,the supervisors know barely more then you. They pay you minimum wage to know the ins and outs of several planes, and expect you to learn their ancient computer reservation system to work the counter after. You end of spending your shift running back and forth from inside dealing with disappointed customers,to outside running around with an understaffed tran turning a plane.

    Advice to Management

    Keep your counter/ customer team inside,and well trained on their responsibilities. Allow your ramp team to remain on the ramp.


  5. "Cross Utilized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent in Bozeman, MT
    Current Employee - Cross-Utilized Agent in Bozeman, MT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love working with Skywest when the people there work as a team and it is generally a great team! The atmosphere is wonderful, especially if you like a fast-paced environment. The benefits are also exceptional, being that you can travel for little to no cost on standby.

    Cons

    The pay is an obvious downside to this job. Such a low pay-grade means one has to work extra hours to make enough for a living wage, or find a second job, leaving no time for the travel the job is often intended for.

    Advice to Management

    Provide employees with an option set schedule to create a better system of utilizing the benefits they are given.


  6. "Great people, low pay for this type of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross-Utilized Agent
    Former Employee - Cross-Utilized Agent
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly culture, great flight benefits, Interesting job for a season

    Cons

    Tight budgeting can lead to split shifts in stations with a low number of daily flights, which translates into a lower effective hourly pay rate

    Advice to Management

    Listen to employee feedback on technological and systems needs in smaller stations to retain employees and uphold the brand for customers


  7. "Love the flight benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent in Gypsum, CO
    Current Employee - Cross-Utilized Agent in Gypsum, CO
    Recommends
    Positive Outlook

    I have been working at SkyWest Airlines part-time (More than a year)

    Pros

    Free flights. Flexible. Fun work.

    Cons

    low pay, extreme temperatures, cancellations

  8. Helpful (3)

    "If you have a genuine love for this industry, DON'T WORK HERE, SkyWest will be sure to destroy it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cross Utilized Agent in Hays, KS
    Former Employee - Cross Utilized Agent in Hays, KS
    Doesn't Recommend
    Negative Outlook

    I worked at SkyWest Airlines part-time (Less than a year)

    Pros

    good flight benefits if you can get enough time off to use them. OVERALL, THOUGH, THIS COMPANY IS TERRIBLE AND YOU DO NOT WANT TO WORK HERE. FIND AN AIRLINE THAT RESPECTS AND VALUES ITS EMPLOYEES.

    Cons

    -Horrible station management in HYS. Low pay. Terrible hours. Toxic work environment. Complete disregard for employee safety or familial status. Corporate management unable to deal with or rectify incompetent station management. . Consistent and constant unethical behavior unfortunately is the demonstrated norm- the complete opposite of the Pollyanna song and dance they feed you during your new hire training. No support of any kind from station management during irregular operations, no positive support of any kind. Ever. No privacy, my station manager and supervisor used my ID and password without my knowledge or consent to access my private information and communications within the company regularly. Recruiting personnel blatantly lie during hiring process saying they will work around another job (since the low pay low hour entry level jobs they offer are not even close to allowing you to support yourself) and then they DON"T.

    Advice to Management

    Seriously rethink management personnel in HYS or close station altogether.( As soon as the government funding goes away so will SkyWest, after all.) Don't tell employees that they are "part of the SkyWest family" in training only to send them to a station where the cold, brutal reality is the manager has no clue or desire to operate a station in a functional or positive fashion. When an employee complains of unethical business practices regularly taking place DO something about it (like what is discussed during training) don't just blow it off. Disband the so called "employee advocate groups" within the company because they don't actually do anything, except maintain the illusion that the company actually cares (they do not.) If you hire management that only wants 20 year old males working at that station then hire 20 year old males...otherwise you are just wasting everyone's time, money, and effort. In addition, don't try to sell your low paying part time positions to applicants as having " flexible scheduling" as a perk when there's no such option and in reality refuse to work around any other job. Because the "needs of the station" are more important than needs of the employee to survive on even the most basic level. My part time cross utilized agent position didn't even pay for fuel most of the time.


  9. "You have to love it"

    StarStarStarStarStar
    Current Employee - Cross Utilized Agent in Hibbing, MN
    Current Employee - Cross Utilized Agent in Hibbing, MN
    Recommends

    I have been working at SkyWest Airlines (Less than a year)

    Pros

    Management is awesome and it's a genuinely fun job to come to every day. Also getting flight benefits on multiple airlines is a plus.

    Cons

    Unfortunately the pay sucks. If you don't use your flight benefits, it's just going to suck for you. We work here because we love to travel, definitely not for the pay.


  10. Helpful (1)

    "Terrible management and no corporate support. They make you pay your own medical and dental."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross-Utilized Agent in Reno, NV
    Current Employee - Cross-Utilized Agent in Reno, NV
    Doesn't Recommend
    Negative Outlook

    I have been working at SkyWest Airlines full-time (More than 3 years)

    Pros

    Flight benefits. There's really no other reason to work here.

    Cons

    The regional area managers are opinionated and don't treat people fairly. This company survives on attrition

    Advice to Management

    Replace all your regional managers. Morale is lower than ever.