Sleep Number Corporation Reviews | Glassdoor

Sleep Number Corporation Reviews

Updated December 4, 2017
472 reviews

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3.0
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Sleep Number Corporation President and CEO Shelly Ibach
Shelly Ibach
242 Ratings

472 Employee Reviews

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Pros
  • This is a great product, innovative company (in 63 reviews)

  • Thanks to the support of several leaders, I made my way back to Sleep Number in a different role (in 49 reviews)

Cons
  • There is little work life balance (in 36 reviews)

  • Ever changing priorities of upper management (in 46 reviews)

More Pros and Cons

  1. "Talent Acquisition Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Coordinator in Minneapolis, MN
    Current Employee - Talent Acquisition Coordinator in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number Corporation full-time (More than a year)

    Pros

    Great work/life balance and AMAZING people! Upper management is very passionate about what they do!

    Cons

    Lots of ups and downs with workload, but is very well managed!

    Sleep Number Corporation Response

    Dec 6, 2017 – Employer Brand

    We agree that our people are amazing and passionate. Glad to hear that's been your experience as well! Thanks for everything you do to improve our team members' lives! -- Kellie


  2. "Sell mattress and other sleep products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sleep Number Corporation full-time (More than 3 years)

    Pros

    Help customers get a better night sleep, work with great co workers. Employee discount on products, FRIEND AND FAMILY DISCOUNTS
    Work with great customers.

    Cons

    Management policy, blame workers for sales results. Horrible customer support, cannibalizes other stores from poor re estate decisions. Unrealistic sales goals, horrible selling process , that encourages jamming product on to ticket

    Advice to Management

    Walk up and get supply chain and after sales support

  3. Helpful (5)

    "Not a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Professional
    Current Employee - Sales Professional
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Sleep Number Corporation full-time (More than a year)

    Pros

    - It pays a pretty good salary plus commission which can be great if you do well.
    - Somewhat laid back culture.
    - Quality product that sells itself most of the time.

    Cons

    - They do not train or develop you in any way. You won't grow no matter how long you stay.
    - Corporate managers show unbelievable amounts of favoritism and are painfully passive when it comes to firing terrible employees because they "need to keep bodies in the stores"
    - Anytime sales are low they point to one thing... NOT MAKING CALLS. The problem is, we are only able to call past customers; which quickly turns into harassment.

    Advice to Management

    - Learn how to make the hard decisions
    - Quit playing favorites because it kills the culture of the company.
    - Invest in who you have more and you wouldn't have to worry about replacing them.

    Sleep Number Corporation Response

    Nov 8, 2017 – Employer Brand

    Thank you so much for your input – we always appreciate feedback on our policies and processes. Glad to hear that you feel that the opportunity for income is strong and that you feel you have a great... More


  4. Helpful (8)

    "It's a good job, but not perfect. It all depends on who your supervisor is..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sleep Number Corporation full-time (More than 3 years)

    Pros

    Exclusive product, proven sales system, good benefits, and good reviews by leading companies. They try to do the right thing in their mind, but some procedures are broken and need fine tuning.

    Cons

    Although they try to do the right thing all the time, some of their major components to their business has major flaws that eventually hurt their business.

    Customer service for example needs to be re focused for customers because of the length of hold times, and Kurt attitude by some of their representatives.

    The delivery drivers and install team should have better tools such as authorization to overcome unique customer situations found in each home.

    Most of their sales managers in the stores are sales people who excelled at being great in sales, but lack integrity and leadership skills. The store managers don't even go through a structured training class, instead, they are handed the keys to the store and let loose.

    Corporate store visits are somewhat unproductive as it is only a one way communication done with fear and intimidation. No one at the store level is comfortable reasonably discussing tough issues because of fear of backlash.
    There is a great disconnect between the field and corporate for this reason.
    They want the business without laying out a doable action plan that makes sense.

    Advice to Management

    Spend more time and attention to the operations part of the business, and come up with a new restructure plan on how to better listen to real opportunities that the field teams are facing everyday.

    Sleep Number Corporation Response

    Nov 2, 2017 – Employer Brand

    Thanks for sharing your feedback. You raise a number of issues that are hard to address in this forum. Are you willing to reach our to your Regional Vice President to share your concerns? If not, are... More


  5. Helpful (1)

    "Home Delivery"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of freedom day to day.

    Cons

    Uncaring and often stingy managers.

    Advice to Management

    Pay people a decent salary (livable wage) and you'd retain better talent.

    Sleep Number Corporation Response

    Oct 26, 2017 – Employer Brand

    Appreciate you stopping by to share your thoughts. We frequently hear that our home delivery team members enjoy the freedom this role offers. So, we’re glad to hear that’s been your experience as... More


  6. "Sleep Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number Corporation full-time

    Pros

    Beat retail company to work for. You get to offer sleep solutions for customers in need and get paid great to do it.

    Cons

    There is a lot of down time, but one customer can make a huge difference

    Advice to Management

    Keep up the great work!

    Sleep Number Corporation Response

    Oct 26, 2017 – Employer Brand

    Hey -- thanks for the 5 stars! Glad you're enjoying your role at Sleep Number and the opportunity you have to improve customers' lives. It's a great feeling to help people sleep better, isn't it... More


  7. Helpful (8)

    "Going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Denver, CO
    Former Employee - Sales Associate in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sleep Number Corporation full-time (Less than a year)

    Pros

    - salary + commission, although the commission scale is the most complex scale I’ve ever seen
    - pretty decent product that seems to help a good amount of people
    - no sales stealing or split tickets
    - healthcare, benefits, 401k

    Cons

    - astonishingly terrible upper management
    - corporate, customer service, delivery department are beyond inept
    - quickly becoming more of a telemarketing job than a sales job
    - one of the worst retail systems I’ve ever seen
    - work/life balance isn’t great
    - nepotism beyond your wildest imagination
    - any meeting you go to, prepare to learn nothing
    - they pitch themselves as a tech company but can’t even get their tech updated
    - sales process changes on average every two weeks
    - delivery problems almost daily
    - warranty issues are out of control and customer service is zero help
    - sale literally changes so much it’s hard to remember what promotion you’re running
    - minimum 20 cold calls a day, or as they call it, “insider promotion lists” or “care calls”
    - the favoritism on store budgets is glaringly obvious
    - outdated and poorly constructed training modules

    Advice to Management

    No advice, just a comment. This company is the Titanic. You’ve already hit the iceberg and there’s no going back with how badly and quickly you guys have run this place into the ground. I’d grab a life boat immediately before you go down with the ship.

    Sleep Number Corporation Response

    Nov 15, 2017 – Employer Brand

    Thank you for your feedback – glad you have a favorable reaction to our compensation and benefits; however, the rest of your feedback is clearly concerning. I want to assure you we have amazing... More

  8. Helpful (6)

    "Store Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Promises of high commission and bonus. Small teams create close relationships. Constantly rethinking products and creating new ones. Company has been in business for over 30 years.

    Cons

    Goaling system is grossly unfair and unattainable. Top heavy in expensive upper management. Demands of more non commissioned sales, Home delivery is horrendous as is customer service new expensive computer system nearly destroyed the company cost the sales team thousands in lost commission and we have never recovered.

    Advice to Management

    Get realistic in the goaling process "the math" doesn't make sense.

    Sleep Number Corporation Response

    Nov 8, 2017 – Employer Brand

    Thank you so much sharing your thoughts with us. It’s great to hear that you view our company as innovative because we’re always upgrading our products. I agree!

    I also get the sense that you... More


  9. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in San Francisco, CA
    Current Employee - Store Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number Corporation full-time (More than a year)

    Pros

    Improving lives, compensation, good people, selling is fun here, great products.

    Cons

    Work/Life balance during sale periods can be challenging. Taking specific days off can be challenging.

    Advice to Management

    More recognition to sales teams.

    Sleep Number Corporation Response

    Oct 3, 2017 – Employer Brand

    Thanks for the review! Glad to hear you enjoy improving lives and working with the team. As for retail hours -- we know they can be a challenge. So, we deeply appreciate our sales team working... More


  10. Helpful (3)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Henderson, NV
    Former Employee - Sales Associate/Cashier in Henderson, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sleep Number Corporation full-time (More than 10 years)

    Pros

    Great Product, Friendly Staff, Starting Pay

    Cons

    Unrealistic Goals for their Commission Base, Company does not have any Loyalty to Long term employees I was there 16 years let go because of age in a right to work state

    Advice to Management

    Listen to your employees, they are your Greatest Asset, They work the Front Line

    Sleep Number Corporation Response

    Oct 12, 2017 – Employer Brand

    We value all of our team members and their contributions, and do not terminate or take any employment actions based on a team member's age. If you feel that you were treated unfairly due to your age... More


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