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Sleep Number Corporation Reviews
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    Sleep Number Corporation Reviews

    Updated October 18, 2017
    469 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Sleep Number Corporation President & CEO Shelly Ibach
    Shelly Ibach
    242 Ratings

    469 Employee Reviews

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    Pros

    • This is a great product, innovative company (in 64 reviews)

    • Thanks to the support of several leaders, I made my way back to Sleep Number in a different role (in 49 reviews)

    Cons

    • There is little work life balance (in 36 reviews)

    • Ever changing priorities of upper management (in 45 reviews)

    More Pros and Cons

    1. "Sleep Expert"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sleep Number Corporation full-time

      Pros

      Beat retail company to work for. You get to offer sleep solutions for customers in need and get paid great to do it.

      Cons

      There is a lot of down time, but one customer can make a huge difference

      Advice to Management

      Keep up the great work!

    2. "Great company with great people all the way through!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Store Manager in Plano, TX
      Current Employee - Store Manager in Plano, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sleep Number Corporation full-time (More than a year)

      Pros

      Culture, Workplace Diversity, Income, Customer Interactions, Extremely Talented People in Upper Management!

      I've worked here for almost two years, and I love it! Working here is SO much more than just selling mattresses. It's improving the lives of the people you meet on a daily basis! It's very rewarding, and the pay isn't half bad either! :)

      Cons

      Sometimes the work/life balance can be a little stressful. You have to make the most out of the pto hours, or you won't be as sharp! Lucky for this company, the strategy seems to be work hard, play hard!

      Advice to Management

      I can honestly say that this is a company that is always trying to improve. Whether it be their product, their customer service strategy, or the day to day life of their employees, they are ALWAYS evolving. So, my advice would be to continue doing what you're doing, cause it's working out pretty well!

      Sleep Number Corporation Response

      Oct 12, 2017 – Employer Brand

      Wow -- thanks for the 5 stars. Always a great feeling to know our team members would recommend that others join Sleep Number. We appreciate all of the lives you've improved during your time with... More

    3. "It's a good job, but not perfect. It all depends on who your supervisor is..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales in Chicago, IL
      Current Employee - Sales in Chicago, IL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Sleep Number Corporation full-time (More than 3 years)

      Pros

      Exclusive product, proven sales system, good benefits, and good reviews by leading companies. They try to do the right thing in their mind, but some procedures are broken and need fine tuning.

      Cons

      Although they try to do the right thing all the time, some of their major components to their business has major flaws that eventually hurt their business.

      Customer service for example needs to be re focused for customers because of the length of hold times, and Kurt attitude by some of their representatives.

      The delivery drivers and install team should have better tools such as authorization to overcome unique customer situations found in each home.

      Most of their sales managers in the stores are sales people who excelled at being great in sales, but lack integrity and leadership skills. The store managers don't even go through a structured training class, instead, they are handed the keys to the store and let loose.

      Corporate store visits are somewhat unproductive as it is only a one way communication done with fear and intimidation. No one at the store level is comfortable reasonably discussing tough issues because of fear of backlash.
      There is a great disconnect between the field and corporate for this reason.
      They want the business without laying out a doable action plan that makes sense.

      Advice to Management

      Spend more time and attention to the operations part of the business, and come up with a new restructure plan on how to better listen to real opportunities that the field teams are facing everyday.

    4. "Great place to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Store Manager in San Francisco, CA
      Current Employee - Store Manager in San Francisco, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sleep Number Corporation full-time (More than a year)

      Pros

      Improving lives, compensation, good people, selling is fun here, great products.

      Cons

      Work/Life balance during sale periods can be challenging. Taking specific days off can be challenging.

      Advice to Management

      More recognition to sales teams.

      Sleep Number Corporation Response

      Oct 3, 2017 – Employer Brand

      Thanks for the review! Glad to hear you enjoy improving lives and working with the team. As for retail hours -- we know they can be a challenge. So, we deeply appreciate our sales team working... More

    5. Helpful (2)

      "Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate/Cashier in Henderson, NV
      Former Employee - Sales Associate/Cashier in Henderson, NV
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Sleep Number Corporation full-time (More than 10 years)

      Pros

      Great Product, Friendly Staff, Starting Pay

      Cons

      Unrealistic Goals for their Commission Base, Company does not have any Loyalty to Long term employees I was there 16 years let go because of age in a right to work state

      Advice to Management

      Listen to your employees, they are your Greatest Asset, They work the Front Line

      Sleep Number Corporation Response

      Oct 12, 2017 – Employer Brand

      We value all of our team members and their contributions, and do not terminate or take any employment actions based on a team member's age. If you feel that you were treated unfairly due to your age... More

    6. "Senior Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sleep Number Corporation full-time (More than 3 years)

      Pros

      Growing innovative company that tries hard to it right for the customers

      Cons

      Sometimes can he over demanding and the strategy can be hard to interpret

      Sleep Number Corporation Response

      Sep 19, 2017 – Employer Brand

      Thanks for the five stars! Glad to hear you're having a great experience with Sleep Number. And thanks for your commitment to improving our customers' lives. -- Arik

    7. "Good place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales in Atlanta, GA
      Current Employee - Sales in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sleep Number Corporation full-time (More than a year)

      Pros

      The money is good , District Manager is fair and honest, benefits/401k Positive vibes.

      Cons

      Goals, working weekends, extra responsibilities.

      Advice to Management

      Be fair, handle customer service issues so we can sell.

      Sleep Number Corporation Response

      Sep 19, 2017 – Employer Brand

      Thanks for the five-star rating! And, glad to hear you're feeling rewarded for your work, and feeling positive about your Sleep Number experience! - Arik

    8. Helpful (2)

      "Questionable at Best"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sleep Professional in Holladay, UT
      Current Employee - Sleep Professional in Holladay, UT
      Negative Outlook
      No opinion of CEO

      I have been working at Sleep Number Corporation full-time (More than a year)

      Pros

      Great Customers, Great Product you can believe in, fun team members, commission plus hourly, okay benefits, and paid time off

      Cons

      Work all holidays, awful management, company sets unrealistic expectations for goals, managers and district managers unqualified, small teams, hard to get time off

      Sleep Number Corporation Response

      Oct 3, 2017 – Employer Brand

      Thank you for your feedback.  Of course, we agree that we have great customers -- who we value tremendously -- as well as great products. Glad you feel that way, too.

      That said, we were very... More

    9. "Store Manager"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Sleep Number Corporation full-time

      Pros

      A lot of opportunity here

      Cons

      Needs better pay and insurance

      Advice to Management

      nq

      Sleep Number Corporation Response

      Aug 30, 2017 – Employer Brand

      Appreciate you stopping by to share your thoughts and glad you feel there's a lot of opportunity at Sleep Number. -- Kellie

    10. "Select Comfort"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Manager in Greenville, SC
      Former Employee - Manager in Greenville, SC
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Sleep Number Corporation (More than 5 years)

      Pros

      Excellent pay and commission scale

      Cons

      Long hours. High pressure sales

      Sleep Number Corporation Response

      Aug 30, 2017 – Employer Brand

      Thanks for sharing your feedback about your Sleep Number experience. Happy you felt good about the earning opportunities but concerned you felt the sales process was high pressure. Are you... More

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