Sleep Number Corporation Reviews | Glassdoor

Sleep Number Corporation Reviews

Updated November 7, 2017
472 reviews

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472 Employee Reviews

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Pros
  • This is a great product, innovative company (in 64 reviews)

  • Thanks to the support of several leaders, I made my way back to Sleep Number in a different role (in 49 reviews)

Cons
  • There is little work life balance (in 37 reviews)

  • Ever changing priorities of upper management (in 46 reviews)

More Pros and Cons

  1. Helpful (3)

    "Let's be real."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sleep Expert
    Current Employee - Sleep Expert
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sleep Number Corporation full-time (More than 8 years)

    Pros

    The Sleep Number product is amazing.

    Cons

    When a store reaches 3-4 million a year, the company turns around and puts up another store. Which in turns kills the traffic for the store doing well. The company has done this so much in many areas that it has killed the traffic in stores that use to be successful.

    The sales experts in those stores use to make 50-60k a year, now they are lucky to make 35-40k a year.

    Advice to Management

    Don't worry about your own sales quota and dont take ups so your sales staff can pay their bills and feed their families.

    Sleep Number Corporation Response

    Sep 5, 2017 – Employer Brand

    Sorry to hear you're frustrated. We want to assure you that we have a thoughtful real estate growth strategy in place. In terms of store radius, our planning always begins with serving our customers... More


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Sleep Number Corporation full-time (More than 10 years)

    Pros

    Good pay, good people, fexible schedule in certain departments, good benefits, depending on department possible advancement in career.

    Cons

    Some departments were stagnant, very corporate, some management not on same page, oyher than that a very good place to work.

    Advice to Management

    To many middle managers. Some decsions take to long to be made and you need more people who can make those in a timely matter.

    Sleep Number Corporation Response

    Aug 2, 2017 – Employer Brand

    Wow -- more than 10 years on our team! Thanks so much for your years of service and all the lives you helped improve during that time. Glad you recommend Sleep Number to others and like the people... More

  3. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number Corporation full-time (More than 10 years)

    Pros

    takes care of people and attempts to find ways to help team members succeed. Is open to feedback and works to find solutions for customers. Continues to be a great company to work for!

    Cons

    Work life balance can be at times a challenge though we do work in a retail environment so this can be expected.

    Sleep Number Corporation Response

    Aug 2, 2017 – Employer Brand

    10 years on the team! You've improved a lot of lives during that time frame, so thank you! And thanks for the kind words about focusing on the customer and helping our team succeed! Definitely what... More


  4. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Huntington Beach, CA
    Current Employee - Store Manager in Huntington Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number Corporation full-time (More than 5 years)

    Pros

    Great product and great pay with an innovative company and great people.

    Cons

    Sometimes having to work weekends and holidays can be tough. It is all how you balance your family time though and I have learned to work around.

    Advice to Management

    Keep up the good work!

    Sleep Number Corporation Response

    Aug 2, 2017 – Employer Brand

    Appreciate the 5-star review! Always good to hear that our team members are having a good experience and would recommend us as a great place to work. Also glad to hear you're figuring out work/life... More


  5. Helpful (5)

    "Commision not paid fairly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sleep Number Corporation full-time (More than 3 years)

    Pros

    Overall a decent company, and great product

    Cons

    Company keeps keeps getting into issues that impact delivery and result in several cancellations, or money back to customer to keep from canceling. Both of these results in commissions and bonuses not being paid, even though sales targets were met.

    Advice to Management

    When you keep screwing with peoples income it's no wonder good people leave.
    We lost a ton of good people 18 months ago. The policy to pay out commissions "over the normal rate" last time didn't benefit anyone I spoke to. Just a talking point to appear something was being done.

    Sleep Number Corporation Response

    Aug 2, 2017 – Employer Brand

    Sorry to hear your concerns about commissions. If you feel the steps we took earlier this summer to account for production-related customer cancellations weren't fair, we'd like to hear more. Just... More


  6. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sleep Associate
    Current Employee - Sleep Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sleep Number Corporation full-time (Less than a year)

    Pros

    Pay is decent. If you can sale big ticket items and good with follow ups you will be fine. Hopefully you get a good team and manager that make the store fun and time go by fast.

    Cons

    Very very very slow! Way to much down time. There's only so many calls, emails and postcards you can send to people. So there's a lot of sitting around staring out the windows and waiting for walk in traffic.


  7. "Improve lives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number Corporation full-time (More than a year)

    Pros

    Get compensation plan. Make tons of money for an easy job

    Cons

    Benefits and work life balance

    Advice to Management

    None. Great company to work for!

    Sleep Number Corporation Response

    Jul 5, 2017 – Employer Brand

    Thanks for the five-star review! Delighted to hear you're having a great experience at Sleep Number. And we definitely appreciate all of the lives you've improved during your time with us (your... More

  8. Helpful (3)

    "Nothing special."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Ambassador
    Current Employee - Brand Ambassador
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sleep Number Corporation full-time (Less than a year)

    Pros

    Solid sales script, and process.
    The employees I've worked with have been very cool, and easy to work with.
    A real sense of teamwork. I never thought for a second that anyone was trying to screw me over or steal a sale.
    Decent commission structure.

    Cons

    I'd say 75% of all of the District Managers are total idiots.
    I'm convinced their marketing team is a group of toddlers that were given a mix of heroine and adderall. Total morons.
    The music in the stores is absolutely abhorrent.
    Some of the choices of colors, and product placement are idiotic.
    Their suppliers for foam, fabrics, and home delivery are not reliable at all, so expect to lose sales due to upper management stupidity.

    Advice to Management

    Actually listen to the feedback from the sales ambassadors. Look into auditing the District Managers. I've met 4 and they're either absolutely absentminded, or total d-bags.

    Sleep Number Corporation Response

    Jul 5, 2017 – Employer Brand

    We know that no workplace is perfect. That’s why we are absolutely open to feedback from our team members about how to improve our workplace and culture.

    If you have specific ideas about how we... More


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sleep Number Corporation full-time (More than a year)

    Pros

    Company has great advertising to help promote sales.

    Cons

    Work / Family Balance could be better

    Advice to Management

    Listen more to the people in the stores,

    Sleep Number Corporation Response

    Jul 5, 2017 – Employer Brand

    Appreciate you stopping by to share your feedback. We know that retail hours can challenge work/life balance -- that's why we appreciate our team members who work nights and weekends to serve our... More


  10. "my life as a sleep expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sleep Number Corporation full-time

    Pros

    Good job, can make money if you are good.

    Cons

    To much micromanagement by the top level people. They don't know what they are doing, but make up work for employees that is counter productive

    Advice to Management

    Develop a strategy to find out what customers actually want, not keep bringing things to market that are unproven


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