Sleep Number Corporation Employee Reviews about "great product"
46% would recommend to a friend
(144 total reviews)
Shelly Ibach
53% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Upper management does not care about you and see you and every customer interaction as numbers and metrics." (in 57 reviews)
- "The District Managers are abusive corporate hacks who all drink the kool aid together but none of them have ever sold anything in their entire lives." (in 29 reviews)
Ratings by Demographics
This rating reflects the overall rating of Sleep Number Corporation and is not affected by filters.
Found 144 of over 1K reviews
Updated Nov 30, 2023
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Reviews about "great product"
Return to all Reviews- 4.0Sep 6, 2016Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Great and innovative products. Good incentives when marketing supports traffic.
Cons
New Siebel operating system is now almost one year old. It's still not working well. This weekend we had our biggest sale of the year the system was running about 1/2 speed that it should. System would kick us out during transactions. Then you couldn't log back in. It's great to take time showing customers the great products, but when it's time to complete the sale, customers want to have their order processed in a timely manner. It gives the appearance to customer that we don't know how to run the computer..One year is more than enough time to fix Siebel, fix or delete it.
8 - 1.0Dec 25, 2019Sales ManagerCurrent Employee, more than 3 years
Pros
Good money if your store hits bonus. Product is great and helps improve lives
Cons
Consistency and communication. People who work hard will be taken advantage of and made to do the DMs work with broken promises and when the work is done they will be tossed aside. Nothing is ever good enough. The DM manages with intimidation and bullying. The favoritism is crazy and if your not one of the cool kids your out. When you ask for help you are made to feel incompetent. Everybody is scared for there job in the district. There is no integrity. When I started Sleep Number, I was so excited to be part of Sleep Number family but it is so sad that it is so dysfunctional in this district.
4
Sleep Number Corporation Response4yThanks for sharing your feedback. You raise some issues that are hard to address in this forum...but we want to hear more from you. If you'd be willing, you have the option to report any behavior that does not align with the company's values by calling (888)-662-5025. We care about our team and want you to feel supported and heard.
- 1.0Dec 18, 2015Sales ProCurrent Employee, more than 10 years
Pros
Great GREAT core product..... and unfortunately right now this is the only pro ......
Cons
Who rolls out a brand new computer system to a company without testing it first..... Who spends all of the company's money on buying tech company's ... and who lies to there employees and in return the employee lies to the customer...... guess who......this company is in term oil right now and as an employee I am very very worried about my job at Sleep Number after working at sleep number for many years I might have to fine a new job because I really do not think Sleep Number will over come this .... we have very angry customers they are coming into our stores and screaming and yelling at us employees..... we don't want to answer the phone when it rings because we are afraid it's another unhappy customer wanting to scream at us over the phone..... our work environment is becoming extremely hostile. There is no more team....... no one in the stores are hitting there goal see but those goals haven't changed they are actually getting bigger and bigger ...... something has to give ....... and because of all of this my family is not going to have a great holiday because now my pay check is reflecting all of those cancelled beds that were cancelled because of the company's fault not mine..... tell me as an employee how this is fair to us..... THAT'S RIGHT IT'S NOT FAIR..... it's to the point that we employees are extremely stressed..... and to top it off we are selling against our own company... how can the Internet or customer service offer our customers a better promotion but the store doesn't have the same offer..... it happens all the time....
13Sleep Number Corporation Response8yThank you for sharing your feedback. Yes, the impact of our new ERP system has been challenging for customers as well as our employees. But we want you to know we hear you and are working hard to fix these issues so we can make things better for you and our customers. We will get through this major transformation and are grateful to you for sticking with us.
- 4.0Feb 21, 2015Store ManagerCurrent Employee, more than 5 years
Pros
The people--Customers and co-workers. This company is large, but feels like a small community. This company is full of talented wonderful people all the way from sales professionals to Shelly Ibach. The products is amazing and I love hearing how better sleep can affect one's life in such a positive way! Sleep Number is continually making positive changes to improve the customer experience and I feel that feedback is often well received.
Cons
Hours are sometimes long as a manager. Three person stores can be difficult to operate and work in.
Sleep Number Corporation Response9yThank you for taking the time to share your positive feedback! We are thrilled to hear that you are enjoying the corporate culture and innovation that we all share as Sleep Number brand ambassadors! We thank you for the hours that you put in to improve the lives of our customers and appreciate you sharing!
- 1.0Aug 10, 2016Store ManagerCurrent Employee, more than 5 years
Pros
Product is unique and attracts diverse clientele that is the only good thing I can say just typing to have the min words require
Cons
Company has lost their way, I got hired with the idea we are retail but we respect family and personal time and min 40 wks for managers now they have force their managers to work a min 45 hrs a week and full week a year without no pay, company removed yearly performance review That will lead to pay increase. So you can work for the company 10 years and make the same as the person that just got hired not way to create a culture of loyalty between employees and the company. The turn around for managers is really bad they don't last more than a couple of months, DM is terrible in our district everyone thinks he is a clown and he has no buy in in the company culture. Is extremely sad to read this reviews where so many people are saying the same thing, I actually feel the good ones are being done by the HR department, which by the one is a complete unreliable source to keep anything you tell them confidential.
- 2.0Jan 13, 2016Anonymous EmployeeCurrent Employee
Pros
Amazing products, great sales people, loyal customer base Innovative products that are one of a kind and unique
Cons
New computer system isn't working going on 4 months and company seems to be in denial of problems, don't feel that company really understands what front line sales people have been dealing with, seems to be getting away from original goal of company - too much focus on innovation and technology, not enough focus on making products better. Customer service a huge problem right now also due to new computer system. Home delivery also having lots of issues. We have been unable to deliver beds within promised time frames and very little follow up done. Company also opening new stores too rapidly and too close to one another making it hard to achieve sales goals and over saturating the area.
13Sleep Number Corporation Response8yWe love your “pros” about working at Sleep Number and we hope you’ll stick with us as we get through this major transformation! We know our new EPR system has been disruptive and challenging to those on the front lines and we are definitely working hard to fix them. Thank you for all you and your team are doing on behalf of our customers.
- 4.0Mar 6, 2016Sleep ExpertCurrent EmployeeSacramento, CA
Pros
Great product and pay scale
Cons
Heavy pressure to make goal
1Sleep Number Corporation Response8yThank you so much for taking the time to post your review. I love that our employees can feel good about the quality, innovative product that we sell. We are so grateful to dedicated Sleep Experts like you, who improve people's lives every day!
- 4.0Sep 9, 2013Anonymous EmployeeCurrent Employee, more than 10 yearsPlymouth, MN
Pros
The company is still at that size where there is an opportunity for everyone to make an impact. It's a company you feel good working for knowing how the products help to improve customer's lives everyday. Solid leadership. Culture with strong values. Working with a group of employees continuously focused on improvement and customer satisfaction.
Cons
While there is some strong bonus potential, base salary is not as competitive.
- 2.0Aug 18, 2015Sales AssociateFormer EmployeeLos Angeles, CA
Pros
sometimes free trial on products and discounts
Cons
unrealistic sales goal to meet to make a decent wage
3Sleep Number Corporation Response9yThank you for posting your feedback! We will share your concerns regarding goals with the appropriate parties.
- 4.0Jun 27, 2023Devops Engineer InternFormer InternSan Jose, CA
Pros
Great people to work with and very interesting products with sleep tech
Cons
Manager lacked organization and did not have a clear structure for teaching fresh interns
