Sleep Number Corporation Employee Reviews about "work life balance"
46% would recommend to a friend
(158 total reviews)
Shelly Ibach
53% approve of CEO
Found 158 of over 1K reviews
Updated Nov 30, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Upper management does not care about you and see you and every customer interaction as numbers and metrics." (in 57 reviews)
- "The District Managers are abusive corporate hacks who all drink the kool aid together but none of them have ever sold anything in their entire lives." (in 28 reviews)
Ratings by Demographics
This rating reflects the overall rating of Sleep Number Corporation and is not affected by filters.
Reviews about "work life balance"
Return to all Reviews- 5.0Apr 24, 2023Store ManagerFormer Employee, more than 10 yearsConcord, CA
Pros
Amazing Work and life balance
Cons
There are none as it is a perfect place to work in Retail
Sleep Number Corporation Response8moThank you for your positive review, we are so happy that enjoyed your experience with us. Best of luck in your future endeavors!
- 3.0Dec 12, 2022Sales AssociateCurrent Employee
Pros
Selling a great product, improving sleep
Cons
bad work/life balance No mercy for a bad selling month-very high expectations
1Sleep Number Corporation Response12moHi there. Thank you for taking the time to leave a review. We're happy to read you're enjoying our product but acknowledge your current frustrations. We value the voices of our team members and will be relaying your sentiments to the leader in the area.
- 1.0Sep 6, 2023Sales AssociateCurrent Employee, more than 1 yearNashua, NH
Pros
The only pro I could possibly say was going home
Cons
Getting up on weekends to go to work no life balance in a mall with no traffic
Sleep Number Corporation Response3moThank you for taking the time to share your review. We appreciate your transparency regarding your time at Sleep Number and are sorry to read you had a negative experience. Best of luck in your future endeavors.
- 5.0Jun 17, 2017Store ManagerCurrent Employee, more than 1 year
Pros
Get compensation plan. Make tons of money for an easy job
Cons
Benefits and work life balance
Sleep Number Corporation Response7yThanks for the five-star review! Delighted to hear you're having a great experience at Sleep Number. And we definitely appreciate all of the lives you've improved during your time with us (your customers + your team)!
- 1.0Jul 11, 2023ManagerFormer Employee, more than 1 yearSouthaven, MS
Pros
Decent pay structure, not the worst but also not the best. Gave me a step to my next career making 6 figure income and not having a work life balance
Cons
Upper management politics from Jeff, Kate Banse and beyond. Give them your life and that’s what they will take.
Sleep Number Corporation Response5moHi there. Thank you for sharing your feedback with us. You raise some issues that are hard to address in this forum…but we want to hear from you. If you would be willing, you have option to report any behavior that does not align with company’s values by calling 1-833-596-3092 and/or reach out to your Human Resources Business Partner. We are disappointed to read you did not feel supported by your leaders and take your concerns very seriously. Thank you again, best of luck.
- 2.0Oct 18, 2018Customer Experience ProfessionalCurrent Employee, more than 1 yearNew Orleans, LA
Pros
The starting pay is fair
Cons
Lure of advancement opportunities and promise of better work/life balance is generously overstated.
2Sleep Number Corporation Response6yThanks for leaving your feedback. We continually strive to make our relationship center a great place to work. We have several advancement opportunities to teams of increasing knowledge, responsibility, and advanced compensation. Please reach out to your supervisor or site leader with questions on how we can help you advance and succeed. Because we’re a call center, you’re right -- most of the opportunities are focused on serving our customers on the phone. Thanks again and please connect with your supervisor to better understand your advancement opportunities.
- 5.0Sep 18, 2015Home Delivery SchedulerCurrent Contractor, less than 1 yearPlymouth, MN
Pros
Great management, solid business structure with ethical foundation. Less micro managing.
Cons
Work and life balance does not align; depending on your job title.
- 4.0Jul 6, 2017Anonymous EmployeeCurrent Employee, more than 10 yearsSalt Lake City, UT
Pros
takes care of people and attempts to find ways to help team members succeed. Is open to feedback and works to find solutions for customers. Continues to be a great company to work for!
Cons
Work life balance can be at times a challenge though we do work in a retail environment so this can be expected.
1Sleep Number Corporation Response7y10 years on the team! You've improved a lot of lives during that time frame, so thank you! And thanks for the kind words about focusing on the customer and helping our team succeed! Definitely what we're striving for, so glad that's your experience. Also, we appreciate you working retail hours to make a difference for our customers. -- Kellie
- 4.0Aug 6, 2023Lead TechnicianCurrent Employee, more than 5 yearsDuluth, MN
Pros
Good pay for deliveries, after working there for a few years they finally bumped up base pay. Full Benefits
Cons
Little work-life balance: routes are random everyday and required pretty much everywhere to work random weekends and some holidays. Makes it very hard to make plans daily or in advance without using PTO ahead of time. Draining your PTO for actual vacations or time needed off Routing is random and can greatly lengthen a day for no good reason. Extra work is somewhat expected beyond what SOP technically says you maybe shouldn't do. So will end up taking apart or moving furniture and things causing deliveries and your days to be longer than they need to be
Sleep Number Corporation Response4moHi there, thank you for taking the time to leave a review about your current experience. We value our team members very much! While you mention positive aspects about the role, we acknowledge the frustrations that have occurred and that you're experiencing. We are continually working to improve the team member experience and would love to hear more from you. We encourage you to reach out your human resources business partner (humanresources@sleepnumber.com) and express your concerns further. Thank you again for taking the time to leave a review- we value our team members very much!
- 1.0Feb 7, 2020Anonymous EmployeeCurrent Employee, more than 5 years
Pros
Amazing bed and other innovations. Really need to focus on the quality though, it's starting to decline in the foam.
Cons
Work life balance is something they tell you you'll have to get you to sign on. Know what you're getting into. If you value your family, I recommend you keep looking. This job is best for people who want to live at work and live their life around its demands. The computer system is ridiculous. The reason upper management is tired of hearing about it is because it's gotten as good as it will. It was a poor choice for systems, there are others that are much better, faster, more reliable and don't several irritate customers with the red 'spinning circle of death' while their rep tries desperately to keep the atmosphere positive. If you are looking into a retail position, keep in mind you will be pitted against the call center sales team and they get to work your leads before you do. I've been told this isn't true, but I've lost track of how many I have received that are already worked and /or sold. Strangely no one wants to talk about those ;). They are also notorious for stealing in progress orders, these are not protected outside your store. I believe they have a more in depth ability to search for open orders that stores do not. Another important note is if there is a cancellation outside your control, you will pay for it with your commission. If the order is cancelled or discounted severely to save it, comes out of your commission. Be aware if products that are not allowed to be returned are returned anyway by customer service (something out of your control) you again will be the one paying for it. If you're still with me and totally fine with all of this, then it may be the job for you. Be prepared for half or non answers to direct questions. If you like knowing what you should be doing and confident in the right answers and doing a good job, this is not the place for you as one minute it's one thing, then next your hind quarters are in a vice for doing what you thought you should and things that were praised a month or even a week ago.
5Sleep Number Corporation Response4yThanks for sharing your experience from your time at working with us at Sleep Number! We love hearing about the passion our team member’s have for our product. First and foremost, we’re sorry to hear you don’t feel there is a work-life balance for you at Sleep Number. Our team members feeling this balance is very important to us. We understand balance can be very different to each team member, and we recommend having a conversation with your leader about what work-life balance means to you and how we can works toward achieving this. It also sounds like there have been issues with lead policy, specifically regarding how customer leads have been handled with Customer Service. We recently updated our lead policy to resolve potential issues between sales and customer service, and we’re disappointed to hear this is happening. We understand how frustrating situations like this can be, and highly suggest you to contact your leader with specific examples of this occurrence so we can address this directly and grow the partnership. Finally, we want you to know these reviews are very important to our organization, and while our responses only dig into the tip of the issues, we hope to have the opportunity to address more. Please feel free to reach out to your leader, your HR Business partner, or our business abuse line so we can look into these problems at a deeper level with you. -- Kellie
