Sleep Number by Select Comfort Reviews | Glassdoor

Sleep Number by Select Comfort Reviews

Updated September 17, 2017
466 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
240 Ratings

466 Employee Reviews

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Pros
  • This is a great product, innovative company (in 61 reviews)

  • Thanks to the support of several leaders, I made my way back to Sleep Number in a different role (in 50 reviews)

Cons
  • There is little work life balance (in 34 reviews)

  • Ever changing priorities of upper management (in 45 reviews)

More Pros and Cons

  1. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number by Select Comfort full-time (More than 3 years)

    Pros

    Growing innovative company that tries hard to it right for the customers

    Cons

    Sometimes can he over demanding and the strategy can be hard to interpret

    Sleep Number by Select Comfort Response

    Sep 19, 2017 – Employer Brand

    Thanks for the five stars! Glad to hear you're having a great experience with Sleep Number. And thanks for your commitment to improving our customers' lives. -- Arik


  2. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number by Select Comfort full-time (More than a year)

    Pros

    The money is good , District Manager is fair and honest, benefits/401k Positive vibes.

    Cons

    Goals, working weekends, extra responsibilities.

    Advice to Management

    Be fair, handle customer service issues so we can sell.

    Sleep Number by Select Comfort Response

    Sep 19, 2017 – Employer Brand

    Thanks for the five-star rating! And, glad to hear you're feeling rewarded for your work, and feeling positive about your Sleep Number experience! - Arik

  3. Helpful (1)

    "Sleep professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sleep Professional in Omaha, NE
    Current Employee - Sleep Professional in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sleep Number by Select Comfort full-time (More than a year)

    Pros

    There's definitely a good amount of money that could be made( depending on skill) do enjoy the free bed! have a pretty awesome manager. District manager is nice. Love to see the people's reaction when the first time they lay down on a sleep number!

    Cons

    Unfair vantage given to other store across town givin both the new i7 and i10 when we only have the i10 and on company website does not even show that we exist. At the Iowa State fair they brought other employees from other districts instead of having employees from the district that the state fair is located at! The insurance is not great and the rewards program known as WOW is a joke(people prefer money)

    Advice to Management

    It's not always about the bottom line( but I do agree it's very important) you definitely want to take care of your employees so that they stick around good pay is not enough loyalty is a must!

    Sleep Number by Select Comfort Response

    Sep 5, 2017 – Employer Brand

    Thanks for your review -- wanted to let you know that your regional vice president, Julie, saw this post and reached out to the web team to find out why your store wasn't listed. In just a few... More


  4. "Store Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    A lot of opportunity here

    Cons

    Needs better pay and insurance

    Advice to Management

    nq

    Sleep Number by Select Comfort Response

    Aug 30, 2017 – Employer Brand

    Appreciate you stopping by to share your thoughts and glad you feel there's a lot of opportunity at Sleep Number. -- Kellie


  5. "Select Comfort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Greenville, SC
    Former Employee - Manager in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sleep Number by Select Comfort (More than 5 years)

    Pros

    Excellent pay and commission scale

    Cons

    Long hours. High pressure sales

    Sleep Number by Select Comfort Response

    Aug 30, 2017 – Employer Brand

    Thanks for sharing your feedback about your Sleep Number experience. Happy you felt good about the earning opportunities but concerned you felt the sales process was high pressure. Are you... More


  6. "If a friend was asking about working for Sleep Number I'd say run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    Good product that does help some customers.

    Cons

    Everything else. Constantly losing income because of delivery and fulfillment issues of products. We sell it then we can't keep it sold because of countless issues. This has been an ongoing issue off and mostly on for 2 years.

    Advice to Management

    Hire better division leaders. To have such constant ongoing issues is unacceptable.

    Sleep Number by Select Comfort Response

    Sep 5, 2017 – Employer Brand

    Thanks for taking the time to share your feedback. Happy to read that you see the product improving customers’ lives. But, we know that also makes it harder when things don’t go exactly as planned... More


  7. Helpful (3)

    "Great Opportunity for Some"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Pittsburgh, PA
    Former Employee - Store Manager in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sleep Number by Select Comfort full-time (More than 3 years)

    Pros

    The products are the BEST around. They truly do improve people's lives.
    My DM was the best manager I have EVER had....motivating and bringing out the best in his people. I will miss his leadership tremendously.
    There is a good amount of money to be made with Sleep Number.

    Cons

    The logistics of staffing in a 3 person store with all of the All Staff days are a nightmare. There is no way to give your people 2 days off and also have off yourself. Work/Life balance does not exist. I have missed a lot of time with my family in order to run my store.
    Home Delivery reschedules happen a lot more than they should.

    Advice to Management

    Reconsider the Matrix. There really should be a minimum of 4 people in every store.
    Also, HD should have a "Clean Up Crew" that catches reschedules due to DOT regs. and/or call offs. No customer should have to wait 2 weeks for a reschedule. That causes a lot of issues; lost commissions due to cancellations being one.

  8. Helpful (1)

    "Retail Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Great product! Everyone should own one. Need better customer service!

    Cons

    No work-life balance! They focused more on there investors then their employees. Constant delivery issues. Damager and missing product. Customers have to wait several weeks to get their newly delivered beds repaired or replaced due to delivery personnel damaging it or the product is missing! Customer service does not seem to care. If these customers, who they do not want to help immediately, do not purchase these products then nobody has a job in the company!! It needs to be based on customer experience and satisfaction but no one seems to understand that! This is not about the product because the Sleep Number bed is a fantastic product. Best out there. A great deal of customers cancel because of their experience and the way that they were dealt with, purchase an inferior product just because of their experience with Sleep Number customer service and delivery. This happens on a daily basis with hundreds of stores around the country and the problem is never rectified! It seems to be worse!!!! These people are giving this product a bad name only because of the service they receive not the product itself and that is a shame!! Everyone should sleep in a Sleep Number bed!!!

    Advice to Management

    Customers needs should come first! Most customers do not want money back they want to be heard understand and the problem rectified as soon as possible ! We understand that things happen whether it be damaged or missing items but it's the experience and the way the customer is treated during that time! If the customer is treated with respect understanding and customer service works to get the problem rectified as soon as possible the customer is satisfied and will work with Sleep Number to get this taken care of! But that is usually not the case! Something always seems to go wrong during that process and the customer's frustration is taken as negativity rather than understanding! People just want their feelings to be heard, to have some empathy and respect for them! Yet we leave them with a bad taste in their mouth and they tell everyone that will listen about their experience because they can't comment on the product. They haven't tried it yet! We don't give them that chance!!

    Sleep Number by Select Comfort Response

    Sep 5, 2017 – Employer Brand

    Appreciate your feedback and the importance you’re personally placing on the customer experience. I want to assure you that our Home Delivery and Customer Service teams feel the same way. In both of... More


  9. "Great product - Logistical Challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Anchorage, AK
    Former Employee - Store Manager in Anchorage, AK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sleep Number by Select Comfort full-time (Less than a year)

    Pros

    Very good pay.

    Cons

    Very little work life balance

    Advice to Management

    Figure out a way to help store managers and district managers from experiencing the dreadful burn out.

    Sleep Number by Select Comfort Response

    Sep 5, 2017 – Employer Brand

    Appreciate you sharing your feedback about the store manager role. We know that retail hours can be a challenge -- thanks for working nights, weekends and holidays to help our customers know... More


  10. Helpful (1)

    "Sleep Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sleep Professional in Salt Lake City, UT
    Current Employee - Sleep Professional in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sleep Number by Select Comfort full-time (More than a year)

    Pros

    It's a great place to kick start a decent sales career. Sales goals are realistic, and pay is very good for a retail job. If you are good at sales, a year or two experience of working at sleep number would look great on your resume.

    Cons

    No growth! You are stuck in the same position for years and years!
    No intellectual stimulation.
    Retail hours... working every weekend gets very old, very soon. Especially if you have kids.

    Advice to Management

    Take the best employees and make them district trainers, especially in slower months.

    Sleep Number by Select Comfort Response

    Aug 30, 2017 – Employer Brand

    Thanks for sharing your feedback about working in a retail role at Sleep Number. While it's great to hear you are happy with the goals and income opportunity, it's unfortunate to hear you don't... More


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