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I have been working at Smart Financial Credit Union full-time
Pros
Challenging and face paced with a family atmosphere.
Cons
Too conservative at times for me, but still overall a great place to work.
I worked at Smart Financial Credit Union full-time (Less than a year)
Pros
I would say this is a great company to work for. The salary is not as high compared to other companies but you do get a lot of holidays and the opportunity to with with different people in different departments. Management, hmm, is another beast. You may be yelled at or looked down upon. It's a little bit unprofessional. It's one of the reasons why I left. That, and the lack of synergy of personnel within the department. Seems like the working atmosphere is a strong proponent of people division rather than unification. I can't speak for the entire company, just the environment I was in. It could be the company culture, or simply just office politics, who knows. HR, however, is very good. They hired very good people and very personable people to work in that department.
Cons
Lack of management, lack of employee empowerment, lack of team unification.
Advice to Management
Trainings, put employee first, challenge and inspire them, bring them together.
Helpful (3)
I have been working at Smart Financial Credit Union full-time (More than 8 years)
Pros
Bonuses, Decent pay,major holidays off, tickets to concerts at the smart Centre
Cons
Morale is low, mangers no longer care about employees, CEO is bringing the company down. The CLO Jeff Keene stays in his office and does not deliver on promises made to his staff. Always changing who you report to, Let’s people go or forces them into retirement so they can pay someone else less, Mangers do not have management training and it shows. There is no training for anyone, there are no procedures in any department. Everyone is incompetent in HR except for Angie she knows her stuff. Regardless if you voluntarily leave or are terminated you are escorted out like a prisoner with no dignity.
Advice to Management
Bring Mr. Tuma back he actually cared about the employees. Invest in training for your managers and staff.
I worked at Smart Financial Credit Union full-time (More than 10 years)
Pros
You have a job each day.
Cons
Good Culture has gone away. Office Politics have taken over and tenured employees are no longer appreciated so most are no longer there.
Advice to Management
Go back to that family culture and appreciate those there instead of never promoting within.
I have been working at Smart Financial Credit Union full-time
Pros
Family oriented. Always looking out for the employees best interest. Good work/life balance. Great pay and benefits.
Cons
None. However, would be nice to slow the pace of change.
Advice to Management
Keep up the great work!
I worked at Smart Financial Credit Union full-time
Pros
The working environment is pretty good.
Cons
Management seems disorganized. Their seems to be a constant reorganization going on. Middle management politics.
Advice to Management
Get it together.
Helpful (1)
I have been working at Smart Financial Credit Union full-time (More than 3 years)
Pros
Work/life balance, culture, and family atmosphere. The company and management staff is for the best interest of the employee. Employee engagement is also a strong point of the company.
Cons
There is room for personal growth in the company but patience is the virtue. The company is growing and is on the road to a prosperous future, it seems, and growth opportunities will come from it.
Advice to Management
Make sure that everyone is on the same page with the company vision.
I have been working at Smart Financial Credit Union full-time (More than 10 years)
Pros
The management team is looking at the long-term big picture and is aggressive about growing the credit union. Adding accountability is always hard, but is necessary for success. Benefits are amazing! Pension plan plus a 401k. PTO, Health, Maternity/Paternity leave, Health Savings Plan. Everything you can ask for.
Cons
Certain employees haven't come to grips with the change of the culture and direction. Most have and are doing well.
Advice to Management
Don't let a few naysayers distract you from the long-term vision you have established. Be committed to what yo know is right from a business and ethics standpoint.
Helpful (2)
I have been working at Smart Financial Credit Union full-time (More than a year)
Pros
Pay, benefits and great working environment. Everyone is very nice, plenty of opportunity for growth and promotions also CEO is very approachable, listens and is proactive with employee concerns.
Cons
Some departments could do with more staffing
I worked at Smart Financial Credit Union full-time (More than 3 years)
Pros
benefits, location, hours, experience, exposure
Cons
Management, upper management, politics within the credit union, under paid for the work load
Advice to Management
Listen to your employees about their complaints and concerns. Management no longer has the best interest of their employees or their members. They have shifted their focus onto sales and are over working their employees with not enough pay. If you do your job well enough, you’ll also get to do the job of others without the incentive! It also doesn’t matter what you know, but who you know in order to advance within the company. Hire managers that are willing to take on basic tasks to help their employees when needed, not ones that will delegate and refuse to assist in your time of need due to incompetence and lack of willingness. A lot of current and former employees would agree.
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Smart Financial Credit Union Response
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