Smart Financial Credit Union Reviews

Dear Employee –

I’m glad to hear you appreciate the wide range of benefits offered to our employees. Our benefit plans are designed around the needs of our employees to ensure each employee is prepared for the future.

Our leaderships focus is to ensure the right people are in the right position; therefore, it is necessary to make changes from time to time to ensure employees are placed into positions where they can thrive. It is unfortunate you feel as though our CEO is bringing the company down and our CLO has not delivered on his promises. I’m confident both would be willing to speak with you about your concerns and they have demonstrated this by consistently offering to meet with any employee who may have questions/concerns about the direction of the organization.

As an organization we understand we are not perfect and are working to implement new training and ensure every manager is equipped to help each of their employee succeed. There have been many training sessions rolled out over the past two years for all employees and our procedures can be found in the employee handbook. If you have questions about where you can find them, I’d be happy to help.

It is Smart Financial’s goal to ensure all employees get to come to work and do what they do best every day. Your success is important to us. I encourage you to reach out to any member of leadership to address your concerns and hopefully give you peace of mind that not only do we care about you, we want you to succeed.... MoreLess

Thank you providing us with your honest feedback, as it will allow us to gain insight into challenges some of our employees may face. We have been deliberate in the changes we have made over the last several years. These changes have been made in order to sustain the rich benefit plans Smart Financial offers, hours that allow work-life balance for our employees, while continuing to provide top notch service our members deserve. We understand change is difficult but make no mistake our employees and our members remain our top priority and are the purpose for the changes we have made.

Our industry is one in which providing our members with products and services that meet their financial needs is critical to their financial future and the success of Smart Financial, including our employee’s success. Holding our employees accountable for building relationships with our members is only a small part of who we are and what we stand for. During your tenure with Smart Financial, it appears you were an employee in which your management team felt confident in providing you with additional duties because they knew you were able to adapt to the changes. This is a compliment to your work ethic and a great opportunity to gain valuable experience.

We wish you the best of luck on your journey and invite you to reach out to any member of the leadership team with feedback on how we can improve the lives of our employees and our members.... MoreLess

Thank you for sharing your honest feedback about your experience working at Smart Financial. Your statement about working with “Awesome Employees,” is what defines our culture and how we service our members. Having support from your peers, managers, and leadership is an important aspect of growing personally, professionally, and as an organization.

Our executive management team cares about the success of every employee at Smart Financial and feels it is important that our employees are comfortable and confident in expressing their concerns with all levels of management. We hope you took advantage of the opportunity to speak with management about your concerns. We are always open to feedback whether you’re a current or former employee, a member, or a professional looking to be a part of Smart Financial. Your opinion is important to our growth as an organization. We wish you the best of luck in your future endeavors... MoreLess