SmartBear Reviews
Updated Dec 5, 2020
Clear All
Full-time, Part-time
English
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Job Status (2)
- Current Employees
- Intern
- Part-time
- Full-time
- Contract
- Freelance
Location
- Worldwide
- United States - All Cities
- - Massachusetts
- - Boston, MA Area
- - Florida
- - Miami-Fort Lauderdale, FL Area
- - Tennessee
- - Memphis, TN Area
- India - All Cities
- - Karnataka
- - Bangalore, India Area
- Ireland - All Cities
- - Galway
- - Galway, Ireland Area
- Russia - All Cities
- - Tul'skaya Oblast'
- - Tula, Tul'skaya Oblast'
- Sweden - All Cities
- - Stockholm
- - Stockholm, Sweden Area
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Pros
"Work/Life Balance is on par with industry/sales" (in 10 reviews)
"SmartBear is a great place to have your voice be heard and make an impact" (in 10 reviews)
Cons
"Forget about the work/life balance and anything they try to portray in the scripted company meetings" (in 7 reviews)
"Pay for parking *No gym in the office itself *Sales floor can get loud" (in 7 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Featured ReviewCOVID-19Helpful (3)
"Strong Leadership During a Challenging Time"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at SmartBear full-time for less than a year
Pros
Great people and culture! Our CEO and Executive Team have demonstrated steady leadership during the COVID 19 crisis and a great awareness of the challenges our employees are facing. Weekly all-hands meetings to give business updates, celebrate wins, and address questions as we adapt to the new normal. Leaders and managers encourage employees to find a work-life balance as we, like everyone else, have had to adjust to 100% work from home environment. Strong benefits package and a great location in Somerville.
Cons
Commute to Somerville is hit or miss depending on where you are commuting from. Lots of moving parts to contend with as we continue to grow and raise expectations
Continue readingWe are doing all we can to support employees during the COVID-19 outbreak and appreciate you taking the time to write this review! Should you want to provide additional feedback, you can reach out to us at: feedback@smartbear.com -The People Team
- Helpful (1)
"Professional & Innovative"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at SmartBear full-time for more than 3 years
Pros
Great work environment with extremely supportive executive leadership team. It's clear that management "gets it" while having to navigate current global and economic issues. New CEO making smart, and sometimes tough decisions. More internal promotions than ever seen at any other company. Work hard, bring ideas, and you'll get promoted.
Cons
It's not a "coast" job.
Continue readingSmartBear Response
July 27, 2020 – The People Team
We appreciate you for taking the time to write this review! We rely on SmartBear employees like you for feedback. Thank you!
"This company has changed"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at SmartBear full-time for more than 5 years
Pros
The health care benefits are superior to most plans I've seen.
Cons
Profits over people mentality. No diversity in the workforce.
SmartBear Response
December 22, 2020 – The People Team
Thank you for taking the time to write this review! Employee feedback is critical to the Company's growth and evolution, we would like to hear more about what you think has changed. Please reach out to us at: feedback@smartbear.com
"Software Engineer"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at SmartBear full-time for more than 5 years
Pros
Good products and good engineering team
Cons
Weak management, very political environment
SmartBear Response
December 22, 2020 – The People Team
Thank you for taking the time to write this review. Should you want to provide additional feedback, you can reach out to us at: feedback@smartbear.com
- Helpful (1)
"Great place to learn and grow"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at SmartBear full-time for less than a year
Pros
Really good Culture, benefits, great leadership, strong growth
Cons
Pay structure is pretty bad; really low base pay and the SDR’s have a capped commission which is odd for a company that’s 10+ years old
Continue readingSmartBear Response
December 22, 2020 – The People Team
We appreciate you for taking the time to write this review! We rely on SmartBear employees like you for feedback. Thank you!
- COVID-19
"Pay is well below market"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendPositive OutlookI have been working at SmartBear full-time for more than a year
Pros
The people are nice and there were some good office perks. With COVID-19 most of us began working from home. High-growth company with lots going on and a lot of product potential but not a place you stay for more than a couple years. 401k match is decent and benefits are cheaper than my last company.
Cons
The leadership is very slow to communicate and they send mixed messages. Managers can’t make timely decisions (especially apparent during the pandemic). Salaries are not even close to industry standard for Boston.
Continue readingSmartBear Response
December 22, 2020 – The People Team
Thank you for taking the time to provide your thoughts and feedback .We take employee feedback seriously and would love the opportunity to discuss this in further detail with you. Please connect with us at feedback@smartbear.com
- Helpful (10)
"Avoid - CEO Is A Fragile Clown"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at SmartBear full-time for more than a year
Pros
free snacks and MBTA accessible
Cons
I really enjoyed SmartBear when I started - there was direction, respect, and an overall great culture. Things immediately changed when Frank Roe started in 2018. If you don't suck up to him and feed his fragile ego, he will make your life harder. All the Managers and Directors are either scared of him or sucking up to him, that they abide by anything he tells them to do. He does not inspire creativity, forward thinking, or motivation - he does NOT lead by example, he leads by fear (like a dictator). He also fired a ton of teams and gave them basically no severance. Employees not only feel they can't take PTO, they are nervous to leave their desk at times. Forget about the work/life balance and anything they try to portray in the scripted company meetings. I really wanted to stay at SmartBear, but it just wasn't worth it. My colleagues were awesome, but if you value your sanity and having a life outside of work, I'd suggest looking elsewhere.
Continue readingSmartBear Response
September 10, 2020 –
Thank you for sharing your thoughts about your time at SmartBear. I am sorry that you didn’t have a good experience on our sales team, but I do appreciate your feedback. I am working every day to become a better leader and motivator for our employees, and to continue pushing the company forward. I encourage employees to openly communicate and share their ideas with me. I also want to celebrate our employees. To that end, we have launched our new “Employee Recognition Program” after hearing that employees felt this was something SmartBear was lacking. I will continue to host CEO Round Tables with new hires, employees with SmartBear anniversaries, and with individual teams to keep in direct contact with our staff members. I will keep my eyes and ears open to lead not only the company, but our employees as individuals to success. Thanks again for taking the time to leave this review and we wish you the best in your career. -Frank Roe
"Have never felt freer to propose new ideas or voice concerns & disagreements"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at SmartBear full-time for less than a year
Pros
Free to propose new ideas without fear of retribution, zero desire to maintain status quo, invitations to present accomplishments to the executive team, company-wide encouragement to take care of ourselves, and each other, through supportive groups or to take time off whenever a break is needed.
Cons
It's not a con, just honesty—there is a LOT of work to do, and given the number of products in our portfolio, there always will be. It's very easy to feel bogged down under an endless backlog. Requires a lot of time management skills and attending to numerous projects always going on at once.
Continue readingSmartBear Response
June 5, 2020 – The People Team
Thank you for taking time to write this review! We hope that you continue to share your ideas and help SmartBear grow!
"Great Place to Work!"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at SmartBear full-time for more than a year
Pros
Great products, people and a winning culture!
Cons
Fast paced environment for those looking for career progression.
Continue readingSmartBear Response
July 27, 2020 – The People Team
We appreciate you for taking the time to write this review! We rely on SmartBear employees like you for feedback. Thank you!
Pros
Great environment, quality people, great location
Cons
No cons that I can think of
SmartBear Response
June 5, 2020 – The People Team
We appreciate you for taking the time to write this review! We rely on SmartBear employees like you for feedback. Thank you!
Join the SmartBear team
SmartBear Response
April 21, 2020 – The People Team