SmartBear Reviews
Updated Jun 25, 2019
Found 117 reviews
"Great people with good work ethic" (in 8 reviews)
"SmartBear is genuinely a great place to work" (in 8 reviews)
"No one should ever be afraid of hard work, long hours, or lofty goals" (in 7 reviews)
"More work-life balance needs to be induced" (in 6 reviews)
- Helpful (7)
"Actually, I really like my job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at SmartBear full-time for less than a year
Pros
Shocked to see some the negative reviews and I feel the need to tell the other side of the story. Walking around the floor in Somerville, you'd never know some people feel this way. We have great facilities and company benefits that are competitive even in the start-up tech space. Beautiful office in Assembly, tons of company swag, catered lunches, happy hours, company events, etc. While the perks are great, the opportunity...
Show MoreCons
Turnover is something every agile tech company struggles with, especially in sales. Unfortunately this has caused some uncertainty from the greener employees who may not be used to it. Boston is a competitive market and there are reasons why other tech companies want our talent. There has been a bit of turnover recently but the reasons behind it overall are positive: taking on new opportunities, leading sales organizations,...
Show MoreAdvice to Management
We are absolutely on the right track. The new CRO is an incredible talent and I believe that we are going to be twice and great as we are in the next year. I am certain that the negative reviews were written by non-performers who will do what it takes to blame the company for their failures.
SmartBear2018-09-24 "Toxic Company - only care about bottom line"
StarStarStarStarStarDoesn't RecommendDisapproves of CEOI worked at SmartBear full-time
Pros
- The Snacks/Cold Brew were ok -Office was nice -assembly
Cons
-Management is toxic, not a lot of actual growth opportunities -Ignorant CEO -Wants to be something it's not -A lot of drama, most people you speak to don't actually like working there
Advice to Management
Training the management would be nice
SmartBear2019-06-25- Helpful (1)
"Awful Managment"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at SmartBear full-time for more than a year
Pros
Personal time off, technology used for day to day work.
Cons
Culture was not sustainable, awful management structure, manipulative.
SmartBear2019-06-19 - Helpful (1)
"Jr Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at SmartBear full-time for less than a year
Pros
Nice people, cool work place, free lunch, proven product and there is a track to promotion
Cons
pay was very low, not really coordinate office space, segmented
Advice to Management
be more transparent when there are issues with an employee, hard to incentivize working when compensation is not competitive at all
SmartBear2019-04-15 - Helpful (15)
"Honest review"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at SmartBear full-time for more than a year
Pros
Great location, benefits and lots of good people. I got excellent sales training. For the most part everyone likes each other.
Cons
Unfortunately the company is going sideways. When the CEO actually comes to the office he stays in the “Porsche room” all conference rooms are named after a T stop except this one...guess who drives a Porsche? We have lost many sales managers in the last couple months and a bunch of good sales people and SE’s which has a huge impact on morale.
Advice to Management
Listen to the people that are on the phones all day! The products need to improve and work together. Product sales and marketing all need to pull their weight for us to be successful. It seems that it just falls on sales. Our products are dated and give no feedback to why people use or don’t use them. Our leads are way down. We keep missing numbers despite an experienced team. Also you can’t introduce an oracle sales...
Show MoreSmartBear2018-10-15 - Helpful (9)
"Could be great ... someday"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at SmartBear full-time
Pros
Great location, nice shops nearby. Office has nice updates, benefits are good, w/ ping pong table, cereal bar and good folks to work alongside.
Cons
The amenities in the office are more for show than actual use - ping pong at your own peril. All new employees pay for your own parking (not cheap) where some still get it for free. This is one of a few different examples of disparity - another being among compensation plans between tenured and new employees (even amongst new reps). Nepotism is rampant for the favored few. Highly transactional business model is both...
Show MoreAdvice to Management
Be more open with your strategy of who you are (who Smartbear is) to current/new employees. The message is being lost in your lofty goal setting. Good folks leave when promises are not met and expectations don't meet reality.
SmartBear2018-09-20 - Helpful (4)
"Great place to build a career(I wasn’t paid to say that)"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookApproves of CEOI have been working at SmartBear full-time
Pros
Company cares about your success, happiness and work-life balance. I have to be honest, it blows my mind everytime I read one of these bad reviews. I know who these individuals are, and believe me, no mother would be proud. The organization is willing to put their neck on the line and give individuals a shot at the big leagues! Work hard and you will receive opportunities you wouldn’t be able to achieve at other organizations....
Show MoreCons
We have a few bad eggs bringing down the company. Their bad habits are fostering an environment that is corrupting those who consistently stay motivated throughout the day.
Advice to Management
Step up! Stop letting individual contributors dictate the direction of your teams and company. I would hope that everyone working here is mature enough to take constructive criticism. Start fixing the problem instead of making excuses for it. People are happy when they are successful. Make them successful by kicking their bad habits. The longer you wait, the worse it’s going to get. In closing, stop “promoting” to avoid...
Show MoreSmartBear2018-09-14SmartBear Response
September 24, 2018 – HR Manager
Thanks for taking the time to leave feedback. We’re very happy to hear you’ve found success at Smartbear paired with the ability to have a healthy work-life balance. We also appreciate the advice and will absolutely keep that in mind when building out our Q4 initiatives.
- Helpful (8)
"GET OUT!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at SmartBear full-time for more than a year
Pros
Cold brew and middle mgmt is on your side
Cons
my fingers will hurt
SmartBear2018-08-28 - Helpful (13)
"Sad place"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at SmartBear full-time for more than a year
Pros
Good products Front line managers that seem to care about their teams Nice office
Cons
Where to begin.... Absentee CEO that seems to never be in the office, has little understanding of the business or products and has turned what looked like an executive team that worked well together into a bickering group of self-serving figureheads who have little respect for the little people on their teams working hard every day. Also, this may be my first company, but I’m not naive enough to think that all...
Show MoreAdvice to Management
They don’t listen so i’m not going to bother with much. Whoever comes in next when the current group is exited - we are a Boston company so start paying people like it and treating them with respect. There are way too many good companies around the area waiting to pull the rest of us out of here.
SmartBear2018-08-17SmartBear Response
August 20, 2018 –
Thank you for your feedback and we are also proud of our products, people managers and our location. We acknowledge that we lost two sales managers but, with these changes, we also announced the promotion of eight people in the Sales department, with six of those into manager roles. ...
Show More - Helpful (5)
"They Just Don't Listen!!!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at SmartBear full-time for less than a year
Pros
Cool office, some of the people are OK
Cons
-COMP -Work/Life balance -Management not listening to anyone -Not competitive with other companies in Boston -Unrealistic quotas, not attainable
Advice to Management
Listen to your employees, and pay them more!!!!
SmartBear2018-09-04SmartBear Response
September 5, 2018 – HR Manager
Thank you for the review. We certainly do have a great office location in Somerville. We are working hard to improve the items you noted, but I’m sorry that you haven’t had a great experience here. I hope you’ll consider reaching out directly so we can continue the dialogue.
SmartBear Response
October 2, 2018 – HR Manager
Thanks for sharing your thoughts! We’re thrilled to hear you’ve had such a positive experience here. I agree, fast growth can cause uncertainty, but we’re equally as excited about the new CRO and what’s to come.