SmartBear Software Reviews | Glassdoor

SmartBear Software Reviews

Updated August 8, 2017
109 reviews

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3.6
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SmartBear Software CEO Justin Teague
Justin Teague
10 Ratings

109 Employee Reviews

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Pros
  • There are some great people working here (in 9 reviews)

  • SmartBear is genuinely a great place to work (in 9 reviews)

Cons
  • No one should ever be afraid of hard work, long hours, or lofty goals (in 7 reviews)

  • For all the marketing push, why is it STILL that no one has ever heard of this company (in 5 reviews)

More Pros and Cons

  1. "Customer Success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager
    Current Employee - Customer Success Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SmartBear Software full-time (Less than a year)

    Pros

    Great collaborative environment, fun events and a good work hard/play hard environment

    Cons

    Vacation time could be better

    Advice to Management

    Keep getting better and work to support your people!

    SmartBear Software Response

    Aug 9, 2017 – HR Business Partner

    Thank you so much for leaving some feedback! Glad to hear that you're enjoying yourself.


  2. "Good product to work on"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good engineers, well build product to learn on as a new engineer

    Cons

    Corporate jackboot came down from the acquiring company.

    SmartBear Software Response

    Aug 9, 2017 – HR Business Partner

    Hi, thank you for the note. Happy to hear that you're learning a lot. Our acquisition is aimed to support further growth and expansion, so if you feel otherwise, I'd love to hear your thoughts. Ping... More

  3. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SmartBear Software full-time

    Pros

    Interesting technology and global view

    Cons

    Exec team is lacking experience

    SmartBear Software Response

    Jul 25, 2017 – HR Business Partner

    Hi There,

    Thank you for your feedback. I’d love to hear more of your thoughts, as I’m not sure what exactly you’re hoping to see more of. We have a very strong leadership team with lots of... More


  4. Helpful (1)

    "SDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SmartBear Software full-time

    Pros

    Fun environment, young team, understanding managers.

    Cons

    Growing very rapidly, not built for everyone.

    Advice to Management

    Keep up the good work!

    SmartBear Software Response

    May 4, 2017 – Director of HR

    Thank you so much for your review, glad you enjoy working here!


  5. Helpful (1)

    "A great place to build (or start) your career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Sales Engineer in Somerville, MA
    Current Employee - Technical Sales Engineer in Somerville, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SmartBear Software full-time (More than a year)

    Pros

    *Great working environment *Competitive benefits *Dedicated employees/coworkers *Challenging, fast paced environment *Free lunch friday *Snacks/coffee *Centrally located *Assembly Row is full of shopping and dining options

    SmartBear is a great company with a dedicated staff and a full array of software quality tools. The people here work hard, play hard, and genuinely enjoy what they do and who they do it with. Teamwork is an important part of day to day life here at SmartBear and you always know that someone is there if you need help or just to bounce ideas off of. The company takes care of its people and you will get out of it what you put in. This isn't a place to come to coast by or slack off for a pay check, but what you do and the amount of effort you put forth will be noticed and rewarded.

    Cons

    *Pay for parking *No gym in the office itself *Sales floor can get loud

    I said above that what you do will get noticed. That may not always be considered a *good* thing, depending on your goals. You will be held accountable. The environment is fast paced and it can get loud sometimes, so if you're the kind of person that needs quiet and solitude to work, this may not be a great fit for you. You'll also have to pay for parking, which isn't ideal... worse is that the parking company doesn't do a great job of making sure Assembly Row customers don't take the spot you're paying for... They're working on that, though. While there IS a gym close-ish, it's not ideal.

    Advice to Management

    Work on that parking situation...

    SmartBear Software Response

    Apr 24, 2017 – Director of HR

    Thank you so much for your review! We certainly support our hard working employees, so we’re glad you feel valued and rewarded for your efforts. I’m also happy that you’ve enjoyed collaborating with... More


  6. Helpful (2)

    "Honest Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Somerville, MA
    Current Employee - Inside Sales Account Manager in Somerville, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SmartBear Software full-time (Less than a year)

    Pros

    i have been with SmartBear for less than a year and all i hear from the other reps is how things have changed. Almost all the negative reviews are about what it used to be like (twice a day dial counts and the former CEO barking if you had ESPN on your screen and lots of turnover) and not what it is like now. I have learned more about selling in the last 8 months than i did in 3 years at my previous job. Managers help you and push you. Everyone is approachable for help. The head of sales could probably tell you something about every single sales person. People are making money (one rep made almost $100K in December alone) and seem to like it.

    Cons

    no stock options, paying for parking sucks (i used to work in the burbs), it would be nice if we had free sodas

    SmartBear Software Response

    Apr 5, 2017 – Director of HR

    Thank you so much for your review. It is great to hear that you feel like you’ve learned a lot, feel motivated, and have gotten to know a lot of people across the organization including the CRO... More


  7. Helpful (1)

    "Not sure about these other reviews."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Somerville, MA
    Current Employee - Sales in Somerville, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SmartBear Software full-time (More than a year)

    Pros

    Good products, good people with only a very few exceptions, generally good strategy. Getting much better on execution. A solid software company with a sales focus.

    Cons

    Look, I get that it can be a bit harsh in some areas, sales is tough. And we are lacking some people, plus some key processes are still in development under new leadership. If you're hitting your quota, you are happy, if you aren't...

    Advice to Management

    Invest time in training line managers to get some consistent messaging. Mix more mid level employees in with the juniors and managers.
    Most of all, shake up the personnel on the different product sales teams or go more account based instead of product lines to help dispel the myth that success is luck based (product, territory, bluebirds, etc..) Those myths need to be replaced with a belief that success is based on skill and work. I'd bet just mixing up the veterans would do that.

    SmartBear Software Response

    Mar 22, 2017 – Director of HR

    Hi there, thanks for leaving a review! I’m glad you enjoy working here, and have found value in our business strategy and execution. One of the initiatives this year that is already underway is to... More

  8. Helpful (8)

    "I wish they spent as much time working on culture as they do talking about it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Coconut Creek, FL
    Former Employee - Software Engineer in Coconut Creek, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at SmartBear Software full-time (More than 3 years)

    Pros

    * The developers you work with are industry experts, and you learn a lot from their experience (might be changing now, since they are replacing all senior people with junior developers because of budget constraints).
    * The Florida office has a great, relaxed atmosphere, and the entire team is really great.
    * The Florida office management understands that everyone needs life/work balance, and is hard at work trying to minimize the effect of corporate's lack of transparency on the development team.

    Cons

    * Corporate's HR is inefficient at best. A good portion of their policies are knee jerk reactions to something, with no thought of how that might affect employees.
    * No growth opportunity unless you are part of the inner club. Having a specific set of genitalia also seems to be of assistance, specially when dealing with some of the higher ups.
    * Product does not have clear requirements and scope creep is a constant. Simple projects take months to complete, since product doesn't understand what they need until the feature is out in front of the customer. Then you have to hurry to do "bug fixes" on these features.
    * You ARE just a number. There's a lot of talk about culture, and we have quarterly meetings to push the culture down your throat, but actions speak louder than words. Their main focus is to hit a certain number to sell, and it shows in the way they treat employees.

    SmartBear Software Response

    Mar 22, 2017 – Director of HR

    Thank you for taking the time to leave a review. I am glad to read that you enjoyed the team you worked with, and that you learned a lot in your role here. At SmartBear, we pride ourselves on... More


  9. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerville, MA
    Current Employee - Anonymous Employee in Somerville, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SmartBear Software full-time (Less than a year)

    Pros

    Not sure what these other reviews are talking about with calls. I started a few months ago and at least as long as I've been here no one has ever been over my shoulder about that stuff. I don't know what the old CEO was like, but the new one seems to have a good idea for where to take the company and no one has mentioned anything about office hours once. Office is really nice, everyone seems to really care about what they're doing and want to succeed.

    Cons

    Assembly is a cool spot, but paying for parking every day is expensive.

    Advice to Management

    I like the monthly meetings, great to hear about different parts of the company and get to ask questions.

    SmartBear Software Response

    Feb 24, 2017 – Director of HR

    Hi there, thank you so much for your feedback! Glad you’ve had a good start, and that you are enjoying our monthly meetings. We’re hoping this will give employees better insight and clarity on the... More


  10. Helpful (2)

    "Ok company, kind of disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - On Sales in Somerville, MA
    Former Employee - On Sales in Somerville, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SmartBear Software full-time (Less than a year)

    Pros

    Good training, the people are nice and approachable. Try to make it a modern like company with the ping pong and all

    Cons

    Expectations are unrealistic, management should be more detail oriented when it comes to assessing numbers

    Advice to Management

    Be more communicative and realistic

    SmartBear Software Response

    Mar 3, 2017 – Director of HR

    Thank you for your comments. I’m glad that you felt like you got great training and were surrounded by a supportive team. We’ve been growing rapidly, and the first half of 2016 saw significant... More


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