SmartBrief Reviews | Glassdoor

SmartBrief Reviews

Updated May 16, 2017
9 reviews

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3.0
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SmartBrief President & CEO Rick Stamberger
Rick Stamberger
1 Rating

9 Employee Reviews

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Pros
  • The culture and location of the office is very appealing to many young adults and its obvious to see why with the beer machine and ping pong tables (in 9 reviews)

  • The work/life balance here is pretty well respected (in 5 reviews)

Cons
  • Mis-management of entry level employees (in 4 reviews)

  • There was an obvious disconnect between senior management and what was going on in the trenches (in 4 reviews)

More Pros and Cons

  1. "Indifferent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Neutral Outlook
    Approves of CEO

    I have been working at SmartBrief full-time (Less than a year)

    Pros

    Very easy going environment
    Can work remotely
    Good start to learning sales

    Cons

    Pay is not good at all
    Misleading about chances to move up
    Very repetitive each day


  2. "Okay culture"

    StarStarStarStarStar
    Current Employee - Copy Editor in Washington, DC
    Current Employee - Copy Editor in Washington, DC
    Recommends

    Pros

    Managers are firm but fair and helpful. Performance reviews are actually used to help people get better at what they do. And I've never had any problem when asking for time off.

    Cons

    Pay is low for freelancers.

  3. Helpful (4)

    "Innovative people with lack of motivation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Engineer in Washington, DC
    Current Employee - QA Engineer in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SmartBrief full-time (More than 3 years)

    Pros

    SmartBrief has many very motivated people and great ideas. The culture and location of the office is very appealing to many young adults and its obvious to see why with the beer machine and ping pong tables.

    Cons

    With the amount of motivated people there is an equal amount of high level employees killing that motivation with their attitude and lack of will to innovate and use new products. Very constricting and makes the job quickly become stale.

    Advice to Management

    Use your employees ideas and get rid of the outsourced work. Sending work to other companies is a bit offensive when we have enough developers to get things done.

    Pay your employees better.


  4. Helpful (2)

    "A good place to cut your teeth in the early stages of your career; not ideal for long-term personal growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    *Relatively flat organization; people and senior leadership receptive to your ideas and suggestions.
    *Solid core product

    Cons

    *Poor communication from senior leadership downward regarding company priorities, goals, etc.
    *Bad middle managers stay there too long.
    *Could take bigger risks to evolve the business model, but needs to actually invest and see them through.


  5. Helpful (2)

    "A MESS!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great work atmosphere, beer machine, flexibility is good

    Cons

    Work structure is a complete mess, no room for growth, non-sales employees completely underpaid

    Advice to Management

    Figure your structure out and pay your employees more.


  6. Helpful (2)

    "Great for new grads, not for long-term employment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at SmartBrief full-time

    Pros

    Smart people, fun culture, good life/work balance.

    Cons

    Disorganization, incredibly high turn-over rate, compensation not equal to work load.

    Advice to Management

    HR - start doing exit interview to find out how to reduce turn-over rate! Incessant turn-over makes everyone's job harder and less pleasant.


  7. "SmartBrief"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Washington, DC
    Former Employee - Developer in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SmartBrief full-time (More than a year)

    Pros

    Unbeatable location in the heart of downtown DC, very friendly community, beer machine, interesting challenges

    Cons

    Incredibly sales focused atmosphere leaves little room for modernization or innovation

    Advice to Management

    Determine and focus more on long-term goals and don't sacrifice progress towards them for quick cash infusions.

  8. Helpful (1)

    "Fun, interesting place to work, but needs more transparency, organization, increased salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Washington, DC
    Current Employee - Tech in Washington, DC
    Recommends
    No opinion of CEO

    Pros

    Smart, friendly and motivated people who genuinely like each other. No lack of challenging projects and problems to solve. Encouragement to go off and investigate new technologies and areas of interest. Massive growth in recent months and more planned for the future.

    Cons

    Smartbrief has existed for 10+ years. Time to give up the casual dot com environment and start structuring things. There is no formal process for yearly evaluations to get raises. No performance reviews. Salaries are not competitive. Terrible company-wide turn over rate. No transparency in career progression process. No 401k matching. Not enough vacation time.

    Advice to Management

    Employees are learning whats happening within senior management through gossip. We have little idea where the company is headed. Increase salaries and you'll decrease the massive turnover rate. From the outside we are simply a company that sends email... lets innovate on that before email dies. I am putting "no opinion" for the following question because I have no idea how the CEO is leads SmartBrief.


  9. Helpful (1)

    "Great products and content. It is not a start-up anymore so they need to progress with systems, benefits, controls, etc."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at SmartBrief full-time

    Pros

    If you're just out of college you may think this is greatest place in the whole world for a first job. No real dress code is enforced, everyone eats together and drinks together after work. Many people live in DC or nearby NoVA and most get along well. Editorial and overall content and products are solid and respected.

    Cons

    Opportunity for career advancement is limited as is overall pay and benefits. Working remotely is discouraged, which for an digital media company seems silly. Implementing changes to processes or new products takes a village.

    Advice to Management

    Write down some processes (and if they do exist, share them with your teams) and endorse people implementing changes with the essential personnel instead of a "decision team" that takes 20 phone calls and endless emails with no real result.


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