Cover image for SmartFocus


Is this your company?


Add a Review

SmartFocus Employee Reviews about "redundant"


34% would recommend to a friend

(1 total review)

CEO Chris Allan

Chris Allan

46% approve of CEO

Ratings by category


Diversity & Inclusion


Compensation and Benefits


Work/Life Balance


Career Opportunities


Culture & Values


Senior Management

Ratings distribution

5 stars


4 stars


3 stars


2 stars


1 star


Verify your email to use filters. Having problems? Resend email

Found 1 of over 185 reviews

Updated Nov 12, 2023

What are your colleagues talking about?

Find your exclusive Company Bowl™ on Community. Join the hottest conversation with your colleagues anonymously.
Join the Conversation

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "good people to work with(in 17 reviews)
  • "The team was fantastic(in 6 reviews)
  • "The only good side i experienced was that most of the staff are really talented, very down to earth, smart and amazing colleagues who put a smile on my face through all the chaos that is Smart focus!(in 6 reviews)
  • "well, except for the great offices(in 5 reviews)
  • "The work environment is great if you don't mind your colleagues watching porn in areas where visiting customers can see it!(in 4 reviews)

Reviews about "redundant"

Return to all Reviews
    1. 1.0
      Aug 26, 2015
      Anonymous Employee
      Former Employee
      London, England
      CEO Approval
      Business Outlook


      Location is ideal (Central London) and offices are modern and well-equipped. Company with offices in different countries leading to an international culture (even if more and more UK focused) Basic pay is usually good in most departments (especially Sales and R&D) As mentioned in a previous review, if you work in R&D you're pretty free to work as you want...


      Unfortunately all other reviews are absolutely honest and true (except the positive ones which are indeed driven by either marketing, HR or new joiners being requested to post them). Everything is summarized in this review's title: - Promising: when you join the company or meet senior people (President & SVPs), it looks so great everywhere! Great people, great technology, a great carrier is possible, a lot of happy clients and an expanding market for our product... Soon to discover that everything is just 'a brochure to sell' and that you've been sold a broken organization not to say an empty shell... - Lying: work and life balance? Nope, forget about it. They will use and abuse you as much as possible until you decide to leave or them to get rid of you. The product is not fantastic, it has evolved from a market-leading-email marketing solution (part of the top 3 world leaders) to a so-called 'Message Cloud' platform supposed to connect everything and finally doing not much of it. Good earnings? Yes, except your bonus element will be highly challenged by the management regardless of your performance - too bad! Not to forget top management skills, don't be surprised if your manager keep on avoiding answering questions, he's got no clue what he should be doing as there is no communication, no strategy and constantly changing decisions from one day to the other... The number of clients they advertise on is wrong (and mostly using their emailing solution), their churn rate is highly underestimated, sales - starting with the top one - keep on selling things which don't even exist or will never be ready on time for an overestimated price compared to other better (proven) solutions on the market. Are you ready for the disillusionment? Go! - Failing: of course the company is failing given the above. Poor top management obeying without knowing what they do, all internal processes and teams are broken from sales (no onboarding, training, materials whatsoever) to R&D (which in SmartFocus should be renamed to 'Rarely Delivering') through Professional Services (not enough skills & staff). Marketing is limited to high-level market positionning but no facts. And Product Management is non-existing, everyone has a different opinion on what the product does or will do... Client support is worse every day and will be worse given savings they're trying to make and massive lay-offs coming their way. - Dying: basically the management is desperately trying to shape a good-looking company to get it sold, but only fools would invest or keep on investing in this business. And unfortunately while losing more and more clients and staff, it's going to be critical in a really short period of time... As a conclusion, what a shame! It was such a great company just a couple of years ago which needed product development but since then, management has changed (too) many times starting with the CEO, several wrong choices have been made (reorganizing teams, changing the strategy, doing bad and expensive acquisitions) damaging the company to an extent where the recovery would take too much time and money to be feasible... So if you really want to join them and make money? Negotiate a good basic pay and ensure that you're either fired or made redundant after a few months as performance will not be rewarded unless you're one of the President's favorites...

    Viewing 1 - 1 of 1 Reviews

    Popular Conversations

    Interview Tips

    Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

    Analytical Chemist

    Do you experience that how long the hiring process would take at Thermo Fisher? I got my second interview with hiring manager at the beginning of November but I haven’t heard nothing from them. When I’ve emailed them to check in they just said that the process would be slow, no time frame. I would be able to get an offer soon from other company but work as contractor. Should I wait for Thermo Fisher?



    Booz Allen Hamilton Recently applied and I've been referred for an interview! Any tips on interviewing with Booz Allen? And if I am being asked to complete clearance and background upfront, is this a good indicator for being hired?


    Alex L.

    Applied for a job a few weeks back, got a call from HR yesterday morning about an interview next week. She mentioned she'd shoot me an email with all the interview details, but so far, my inbox is empty. Assuming I'll hear from her early next week, is it normal for them to expect me to show up for an in-person interview on short notice, like couple days?


    Glassdoor has 185 SmartFocus reviews submitted anonymously by SmartFocus employees. Read employee reviews and ratings on Glassdoor to decide if SmartFocus is right for you.