Smartbox Worldwide Reviews | Glassdoor

Smartbox Worldwide Reviews

Updated January 16, 2019
155 reviews

Filter

Filter


3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
John Perkins
61 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "N/A"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Smartbox Worldwide full-time

    Pros

    Fun work environment and good travel opportunity

    Cons

    Worked on contract basis and then company lost its contract


  2. "Customer service representatives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dublin, Co. Dublin (Ireland)
    Current Employee - Customer Service Representative in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartbox Worldwide full-time (More than a year)

    Pros

    I'm often the only representative of our business with whom the customer will communicate. As such, the variety of tasks you perform can effectively make or break the business’ relationship with the customer.

    Cons

    The client have the issue to find an establishment to use their vouchers.

    Advice to Management

    .

  3. "Good place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartbox Worldwide full-time

    Pros

    friendly work environment and good benefits

    Cons

    not too many options to grow and salary is a bit tight


  4. Helpful (5)

    "operations departament"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Smartbox Worldwide (Less than a year)

    Pros

    great chill environment

    no pressure

    casual wearing (sometimes TOO casual)

    free coffee and tea

    Nice offices, smart decor

    International environment

    4 free office event per year (Christmas, Halloween, St. Valentines and St. Patricks day)

    Health insurance (no dental and only 5 GPS visits)

    Cons

    Low salaries

    No development/training to improve or escalate inside the company

    Monotonous job, repetitive always the same, it ends up being boring

    You have to work Irish bank holidays

    Not flexy time. 8.30-17.30

    No work from home

    People only stay there for 6-9months, top a year,... and it creates a huge turnover that affects the team

    Targets aren't achievable. but they keep saying they are, but they are an unrealistic

    Career opportunities are NULL, unless you are lucky and someone leaves and they need to hire someone ASSAP

    Advice to Management

    Rise/Higher salaries
    Achievable bonus
    Create more dynamics between different teams/departments that will generate a better communication environment
    There is some work to be done on generating employees motivation and positivism


  5. Helpful (6)

    "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Smartbox Worldwide (More than a year)

    Pros

    As a good point is that the office environment is friendly even though sometimes seems like you are in a schoolyard.
    No experience need it to work here

    Cons

    - It is a very repetitive job, you have to be on the phone most of the day COLD CALLING.
    - They hired you as a Business Development Consultant but your contract will say you are a Sales Executive.
    - The salary is so low that is out of the market, 23k starting salary as a Sales Executive (language bonus 3.000€/annual if you are French) and the sales targets are made do not reach them. They tell you that if you reach your target they will increase your salary but everything is a trick.
    - The company isn´t organised and everything is quite messy.
    - As well is not proper communication between departments.
     - It is a huge turn over with the employees as none stays in the company for long, as they are not opportunities to develop your career and you get better offers in bigger multinational companies that offer a better salary/training/benefits for doing the same.

    Advice to Management

    get your things right and pay a proper salary.

    Start looking after your employees and promote them instead of hiring new ones.

    Not everything is about free coffee and tea in the canteen, they should invest in mentors, training sessions, courses


  6. Helpful (5)

    "Unhappy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Contractor in Dublin, Co. Dublin (Ireland)
    Former Employee - Partner Contractor in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Smartbox Worldwide full-time (More than a year)

    Pros

    Uncapped commission, discounted prices in canteen!

    Cons

    Don’t care about employees, high staff turnover.

    Advice to Management

    Focus on your employees.


  7. Helpful (3)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Smartbox Worldwide full-time (Less than a year)

    Pros

    canteen is good, nice general ambiance

    Cons

    low salary and benefits, lack of interaction

  8. Helpful (3)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Smartbox Worldwide full-time

    Pros

    It is a good company to start your career within a big company. Good place for french speakers

    Cons

    it is not somewhere you would stay working forever, after a while, you are thinking in moving somewhere else, where the salary can be better for the same type of job

    Advice to Management

    think about something to make good employers want to stay.


  9. "Junior BI Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Smartbox Worldwide full-time

    Pros

    Lovely people and team spirit

    Cons

    Very complex data issues to solve


  10. Helpful (1)

    "Nice but messy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Owner in Dublin, Co. Dublin (Ireland)
    Current Employee - Product Owner in Dublin, Co. Dublin (Ireland)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Smartbox Worldwide full-time (More than 3 years)

    Pros

    Nice culture and colleagues, cool events, good offices in Dublin, possibilities of evolution

    Cons

    Messy environment, lack of global communication, high level directors don't care about the people and make bad decisions

    Advice to Management

    Stop trying to be too cheap