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Smartsheet Reviews

Updated February 16, 2018
79 reviews

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4.5
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Smartsheet CEO Mark Mader
Mark Mader
64 Ratings

79 Employee Reviews

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Pros
  • I'm not overworked, though -- we have a great work/life balance (in 17 reviews)

  • great work environment; very smart & intentional senior management team; ongoing learning; industry leader; CEO's passion and vision is inspiring (in 10 reviews)

Cons
  • The company is growing very quickly and what worked for a company of 100 doesn't always work as well at a company of 600 (in 7 reviews)

  • There are no cons about Smartsheet (in 5 reviews)

More Pros and Cons

  1. "Great people, product, and work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (More than a year)

    Pros

    - Support from management in role and career goals - I consistently feel heard
    - Surrounded by intelligent and creative people that motivate me every day
    - Great product that customers love and that is constantly improving
    - Work life balance!!

    Cons

    - Fast-paced environment where change happens often isn't for everyone
    - With the way our sales/customer success/and professional services team are structured, each customer can be passed through A LOT of Smartsheet reps. Sometimes there are too many "cooks in the kitchen" , which can be frustrating

    Advice to Management

    Keep working on alignment and internal communication. Things happen quickly and its easy for teams to get out of sync .


  2. Helpful (1)

    "Innovation Plus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (More than 3 years)

    Pros

    Love this place... build, market and sell multi-million dollar products... work hard - see your work make a real impact with companies worldwide.

    Cons

    Just keep realizing how special this place is - don’t take it for granted or get arrogant - keep sharp, work hard, stay humble and focused!

    Advice to Management

    Doing great - solid leadership! 20x 2020

  3. "Awesome place to be for dev and engineering folks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (Less than a year)

    Pros

    Really supportive and talented engineering team and environment.
    Open Source tech stack.
    Coherent cloud strategy.
    Strong company performance and growth
    Many opportunities for leadership and advancement

    Cons

    Fast pace, lots of changes going to achieve better velocity.

    Advice to Management

    Keep up the momentum but stay practical with our investments.


  4. Helpful (1)

    "So far so good..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (Less than a year)

    Pros

    It feels like it's definitely the place to be right now at Smartsheet. A lot of build-up to what seems like going public or getting acquired. Upper management is enthusiastic and encouraging, and super transparent. The buzz seems to be speading with a new Boston office opening this year and an upcoming presence in EMEA.

    Cons

    With quick growth comes a lot of opinions on the strategy moving forward. It feels like some roles that should be more aligned may not be as in sync as they'd like to be, and prioritizing what's truly important and urgent is a struggle.

    Advice to Management

    Alignment. Make sure the right players are on the same page and moving in the right direction in order for the people below you to take the right actions and run with them.


  5. Helpful (7)

    "Feels like the right place to be at the right time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Development Manager in Bellevue, WA
    Current Employee - Client Development Manager in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet (Less than a year)

    Pros

    The product sells well. The salary and commission can be very good. You get the best computer hardware out there. Lots of room to climb the ladder if you work hard. Great training team and management team. The company is on the verge of going big.

    Cons

    Not everyone gets equal selling opportunity. As we grow the books of business get more and more fragmented. Those that have been here a while keep their best accounts and shuffle the rest. The early bird definitely got the worm. But that’s not to say that you won’t make money. Lots of newcomers are hitting their numbers or exceeding them. Attitude is everything, and a willingness to work hard goes a long way with management.

    Advice to Management

    Some new folks are struggling and need encouragement not pressure. Constant pressure to hit your number and work harder is not going to get reps to hit their numbers.

    Not everyone has the same account quality. Start varying quota based on the book of business and its potential revenue rather than having all reps be expected to hit the same numbers.


  6. Helpful (1)

    "They would never want you to know this but they are downsizing right now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Smartsheet full-time (More than a year)

    Pros

    fun. sometimes. i guess. i have to put five words.

    Cons

    poor management and overhiring leads to firing

    Smartsheet Response

    Dec 11, 2017 – Smartsheet

    Thanks for taking a moment to provide feedback. I’m sorry your year with us was not a great experience for you. Regarding the title of your review -- we are not downsizing, quite the opposite. Over... More


  7. Helpful (6)

    "Good company accept the SDR team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (Less than a year)

    Pros

    The CDM team is great! The management is very supportive and they set you up to succeed in that role. Most of the account are fairly healthy and customers generally like the product.

    Cons

    Unfortunately all teams aren’t created equal, atleast in the sales vertical. The poor SDR’s are micromanaged and treated like 2nd class citizens. And it’s now becoming a trend that when they go to HR about their mistreatment, they’re fired. I didn’t realize Smartsheet was the type of company that tolerated retaliation against employees for expressing their concerns. HR is supposed to be a safe place, but apparently not at this company. I’m lucky enough to be apart of a great team there and haven’t had a reason to go but I feel like if I ever did, my days here would be numbered.

    Advice to Management

    Stop firing people for going to HR. It’s blatant retaliation.

    Smartsheet Response

    Nov 1, 2017 – Smartsheet

    Thanks for your feedback. We’re glad you appreciate the client development (CDM) sales culture in Boston. The sales development representative (SDR) position provides an early-career entry point to... More

  8. Helpful (6)

    "friendly to employees"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Smartsheet part-time

    Pros

    it is nice working at Smartsheet. The culture is open and you can tell company values employees a lot.

    Cons

    the employees here are less diverse. Over 80% are whites


  9. Helpful (4)

    "Love the environment here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant in Shoreline, WA
    Current Employee - Solutions Consultant in Shoreline, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (Less than a year)

    Pros

    Coworkers are willing to help transfer knowledge here. You are working with smart and dedicated people who sincerely not only believe in the product but enjoy working with it as well also.

    The goals of the company is also projected in a very transparent manner where you know the same vision as the executives.

    This company is the complete opposite of where I was coming from. Talent and hard work will keep you engaged.

    Cons

    None yet. I am still pretty new, but the only con I could see is possibly losing the current culture with all the growth. I hope growth numbers don’t supersede quality of work life.

    Advice to Management

    Keep doing what you are doing. With the amount of growth coming up, processes could get a bit laxed but so far, I love the openness from the top down.


  10. Helpful (1)

    "I love working here!"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time

    Pros

    Well vetted team, everyone is competent, friendly, and open.
    Fast paced work environment, never gets boring.
    High autonomy, management is there to support, not restrict.
    Excellent communication between employees and departments.
    Very open to new ideas and innovations.
    Excellent product and strong growth.

    Cons

    Haven't really encountered a single notable issue while working there.

    Advice to Management

    Any suggestions I have for management I can usually relay directly. They're very receptive.


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