Smartsheet Reviews | Glassdoor

Smartsheet Reviews

Updated August 13, 2018
96 reviews

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4.6
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Smartsheet CEO Mark Mader
Mark Mader
79 Ratings

96 Employee Reviews

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Pros
  • "I'm not overworked, though -- we have a great work/life balance" (in 18 reviews)

  • "Fast paced work environment, never gets boring" (in 11 reviews)

Cons
  • "The company is growing so with that comes some pains that requires flexibility" (in 7 reviews)

  • "The startup environment is exciting, but it also comes with growing pains" (in 7 reviews)

More Pros and Cons

  1. Featured Review

    "Top-notch company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (Less than a year)

    Pros

    The engineering culture is fantastic. Developers get best in class tools, flexible hours, and amazing mentoring (if needed). Build tools are constantly improving, and kitchens are well stocked.

    There is a separate team for operations and support. I think this is a big plus since as a dev you get to focus 100% on design and coding aspects which is hard when you have a dev-ops culture.

    Most of the tech companies these days seem to be embracing an unnecessarily combative tech culture where it seems everyone is out there to get you and prove that they are smarter/better, especially when their superiors are around. In that respect, Smartsheet feels like paradise, folks are typically friendly, compassionate and respectful. The executive management and some of the old time engineers have done a good job of maintaining that culture. Kudos to QA team which sets a high bar on team culture

    Dev leads are friendly and are very approachable. Dev managers still get to code at Smartsheet which is a plus since this enables them to be very empathetic.

    Cons

    Seriously can't think of any

    Advice to Management

    It seems some of the folks in engineering middle management seems to be highly opinionated and unnecessarily poking into the business of UX and Product managements. Best to rein in this behavior before it becomes a problem


  2. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Bellevue, WA
    Current Employee - Account Executive in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (More than a year)

    Pros

    Great environment, great cultural!

    Cons

    There are no cons at the moment.

    Advice to Management

    N/A

  3. Helpful (1)

    "New Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Exciting company, awesome people to work with, stock is looking good, excellent benefits, great location to work

    Cons

    Inconsistent quote hitting opportunity, inexperienced management team, no 401k match, and hitting goal is random

    Advice to Management

    Increase base salary until you have the sales org figured out. Always be genuine, there is nothing more demotivating than a manager who gives you canned responses when they ask questions.


  4. Helpful (1)

    "Great Place to Be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time

    Pros

    Strong management, great culture, company making huge investments in employees and their success! Love the sales team!

    Cons

    Managing fast growth can be challenging but it is fun


  5. "Smartsheet | Your next career move"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (More than a year)

    Pros

    An environment that fosters creativity, professional growth, and making an impact to our customers.

    Smartsheet has allowed me to do the best work of my career. Thank you!

    Cons

    Only con(s) would be self derived.

    If I have to say a negative- Less Oreos more fruit.

    Advice to Management

    Keep motivating and inspiring your teams, as you have been.


  6. Helpful (8)

    "New Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Account Specialist in Bellevue, WA
    Former Employee - New Account Specialist in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Smartsheet full-time (More than a year)

    Pros

    Great team of coworkers
    Free food all the time
    Flexible hours

    Cons

    Middle management likes to talk the talk but not walk the walk. It is full of managers who, as the company continued to grow, took on leadership roles that they aren't equipped to manage. Additionally numerous empty promises were made with no ownership or apology of decisions. Only until the exit interview and hard copy of evidence did the HR team have to apologize on their behalf.

    The culture got worse in time. As the company grew, management wasn't sure how to handle that growth.

    Advice to Management

    Stick to your word and provide coaching where it is needed. Stop asking the employees what they want and come informed to 1:1 meetings with tangible means of improving

    Smartsheet Response

    Jul 13, 2018 – Smartsheet

    It would never be our intention to mislead an employee, and managers should be careful not to confuse potential outcomes with promises. We have grown quickly, from a team of 30 in 2012 to over... More


  7. Helpful (6)

    "New Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Account Specialist in Bellevue, WA
    Former Employee - New Account Specialist in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Smartsheet full-time (Less than a year)

    Pros

    Free Food, great coffee options, Bagels on Fridays, excellent location, free to be schedule, almost no micro managing. Great place as long as you are not part of the NAS team.

    Cons

    NAS is a poor place to be. Inexperienced management from top to bottom, passive aggressive environment and heavily judge mental.

    Staying after hours as a team on the last day of the month clearly makes no sense, with the amount of pipeline supervision involved throughout the month it is sad that the team has to sit and act like they are working just to please management.

    Advice to Management

    Revamp the NAS management team from top to bottom, NAS members clearly manage them selves and do not need the overwhelming supervision in such a tight space.

    Smartsheet Response

    Jul 13, 2018 – HR Manager

    Thank you for taking the time to leave us some feedback. It is tough when an experience doesn’t meet expectations, and I’m sorry for this. I’ve worked closely with most of the New Accounts team... More

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Bellevue, WA
    Current Employee - Senior Manager in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (More than 3 years)

    Pros

    Excellent CEO, Amazing Product, Fast-paced

    Cons

    Work-life balance, High growth = growing pains


  9. Helpful (12)

    "It’s not all Unicorns and Rainbows here.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are none.. don’t get caught up in the fact they have a decent product or went public recently.

    Cons

    These cons are based off my opinions and experiences working at Smartsheet as well as the experiences of many of my colleagues.

    1. They say that it’s against their policy to retaliate yet people have gotten others fired for no legitimate reasons.

    2. HR does absolutely nothing to handle situations that may have gone bad. In fact many of the people I knew who went to HR made their situations worse. Awful HR team from the top down.

    3. I read many reviews below stating people have been unfairly treated and then when they have gone to upper management for assistance they are fired -that’s all true

    Advice to Management

    Clean house in sales and become restructured.. also see below for a cookie cutter response from HR saying - “we strive for the best and always aim for a great working environment blah blah”

    - really?

    Smartsheet Response

    Jun 9, 2018 – CEO

    It is always useful to read perspectives as it encourages us to assess and improve as we hire, retain, develop, and support a growing team. Whatever may have happened, it seems we did not share the... More


  10. "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Smartsheet full-time

    Pros

    Great Company culture and product

    Cons

    Work life balance is not a priority to management


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