Smartsheet Reviews

Updated May 13, 2021

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3.9
68%
Recommend to a Friend
86%
Approve of CEO
Smartsheet CEO Mark Mader
Mark Mader
233 Ratings
Pros
  • "Great work/life balance, no micromangement(in 29 reviews)

  • "They take care of employees, and offer a great product(in 21 reviews)

  • Cons
  • "mediocre base salary, low bonuses, no 401k match)(in 16 reviews)

  • "Growing pains, but typical of high growth public company(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great place to work

      May 13, 2021 - Sales Engineer in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture. Customers love using our platform.

      Cons

      401k match can be higher

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    2. 5.0
      Current Employee, less than 1 year

      First impression = great!

      May 5, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Very impressed with recruiting and interview process; experienced best communication during interview process compared to any other company I've pursued in past - Really great benefits and comp (now have a 401k match that other reviewers mentioned was missing) - Helpful onboarding materials, product training - Very welcoming colleagues excited to help me succeed and get to know me as a person - Open to input on processes that need fixing or improved; early indication of growth mindset is encouraging - Supportive of flexible, hybrid work post-pandemic

      Cons

      - Rapid growth, hiring means many co-workers are also new and learning - PTO is below industry standards (but have heard it's being evaluated with improvements coming) - Too many tech tools for efficient workflow (Slack, G Chat, Google Meet, Zoom, Workplace by Facebook, Smartsheet...)

      2 people found this review helpful
    3. 1.0
      Former Employee, more than 1 year

      Save yourself! Avoid!

      Apr 26, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -RSUs (that is, until the price of the stock has been dipping as of late) that's really it

      Cons

      -toxic work cultures in several departments perpetuated by their leadership who are bullies and run off of fear, namely sales and support. it's known widely but there seems to be nothing that can be done about it. -leadership is predominantly white and male. -the DEI director is quitting after only being with SMAR for less than a year - let that speak for itself. SMAR does not have a true commitment to diversity and inclusion and would rather pay lipservice to their "attempt" at doing so. -there is no space for upwards mobility. when asking leadership for this, you are told you need to "forge your own path" despite what HR will promise you during your interview/onboarding. -when asked for compassion/understanding for deadlines when our team was understaffed by several positions, you will instead be met by formal write-ups and documentation of your "under performance" and "not supportive" attitude. -high turn over rates -several roles across departments are undervalued and underpaid what is market rate -work/life balance is non-existent and the pressure is high to maintain good standing with KPIs.

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      13 people found this review helpful
    4. 4.0
      Current Employee, more than 3 years

      Poor Comp.

      May 5, 2021 - Anonymous Employee in Bellevue, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overall a great place to work. I think we are constantly striving to be better. I don't agree with previous thoughts on the Sr leadership team, I like the work they are doing. I have personally experienced great growth with the company.

      Cons

      The pay is much below the baseline for most roles and the lack of raises in 2021 did not help at all. Due to this, a good chunk of people have either left the company or are looking elsewhere.

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      1 person found this review helpful
    5. 3.0
      Current Employee, more than 1 year

      Pretty good, but lots of problems, getting worse

      Apr 27, 2021 - Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *Customers love the product *Sales team is very good at selling it *People are generally very helpful to each other * Leadership used to be very good, but my opinion of them is waning

      Cons

      * whole organizations of company broken and have been for years, leadership has done very little to fix this, unacceptable * attrition is very high, but never any mention of this. In fact the weekly email alerting employees of new hires, departures and promotions has been scrapped, there was a weak excuse for why, but more likely it is to hide weekly attrition from the employees * Company very understaffed, hurts customers and employee morale * processes are either absent or complete broken, nothing ever happens to fix this

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      9 people found this review helpful
    6. 1.0
      Former Employee, less than 1 year

      Stay As Far Away As Possible (SDRS Included)

      May 10, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Good Benefits -Good Customers -Great place to learn about sales -IF you're in APAC/EMEA still a great place

      Cons

      2 years ago, this was a great place to work, now, managers will suck the life out of you to try and hit astronomical investor expectations. -Don't care about any of the workers (especially the sdrs) -Unrealistic quotas -No work-life balance (60+ hours) -Reps are Abusive towards SDRs and reject their opps for no reason -Toxic work culture -No concern for Diversity at all -No Growth at all -Always look externally to fill roles -POLITICS THROUGH THE ROOF

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      2 people found this review helpful
    7. 1.0
      Current Employee, more than 3 years

      “Toxic” ... “Abuse” ... these words keep coming up for a reason ...

      Apr 13, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay and benefits are competitive

      Cons

      - Company is run by a few tenured bullies who humiliate and embarrass as part of their leadership strategy - everyone knows who they are, nothing changes. This is why words like “toxic” and “abuse” are in so many reviews. - DEI is a joke - executive leaders *openly* discredit work experience of people in federally protected categories. It’s honestly kind of crazy. Problem is there’s nowhere to go because if you’re in that category, there are so few of you you’d be singled out right away. - Growth and promotions are purely relationship based and have little to do with performance. Even HR admits this and says “we’re hard at work on setting standards for levels and promotions. We don’t have any right now.” - As an aside: Any review that mentions snacks or coffee in offices is likely fake; company has been remote for a loooong time.

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      20 people found this review helpful

      Smartsheet Response

      Chief People and Culture Officer

      It’s disappointing to hear you describe executive leaders discrediting employees and that you didn’t feel safe in raising those serious concerns. Discrimination and bullying have no place at Smartsheet. If an employee is witnessing something counter to that, I strongly encourage they reach out to their team’s People Business Partner to discuss. Without exception I expect our team members (including senior leadership) to be active participants in positively supporting our culture. We’ve recently implemented a more frequent performance cadence (quarterly vs. annual), which dovetails directly with the career progression work also at play. We’re focused on building from that groundwork to create more structure and robust programs that will not only aid employees in growing their careers at Smartsheet but also provide managers with the tools and guidance to better facilitate that growth. We’re committed to our ongoing DEI work and have tangible goals and programs in place to support those efforts—these are only first steps, with many more ahead of us. My door is open to any employees who would like to share additional ideas about this or any other concerns. —Megan Hansen, Chief People and Culture Officer

    8. 1.0
      Current Employee, more than 3 years

      Better options out there!

      May 11, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not many other than if you have a good territory you can coast on run rate business.

      Cons

      Lazy sales leadership, regional directors and above care about one thing - their bank accounts and flexing their egos. No coaching - just firing. Leadership could care less about the success of the company, the company environment, its people and worse its customers. The stock is down over 30% from its high as insides keep selling at an alarming rate.

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      2 people found this review helpful
    9. 3.0
      Former Employee, less than 1 year

      Overall it’s okay

      May 6, 2021 - Account Receivable Analyst in Bellevue, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      When I got hired everyone was very welcoming. I felt like everyone was genuinely nice. The job itself was good. The company had a great selection of snacks and drinks. They also provided weekly bagels. Occasionally, had breakfast or lunch for us.

      Cons

      Pay is low compared to other companies with the same title. There’s lots of managers and there’s hardly any senior, lead or supervisor positions. Managers keeps getting promoted. They are always taking care of the manager and not the workers.

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      2 people found this review helpful
    10. 1.0
      Current Employee

      More pain to come!

      May 11, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The product is decent and if you have the right accounts (key accounts) you can hit 60% of your number in call in business!

      Cons

      Stay far away!! Leadership plays favorites, discriminates (sex and age), and plays games with territories, quotas and bonuses. Leadership cares about getting rich. Tons of insider stock selling. Zero accountability for the environment. Only excuses made to defend the abusers. Stop favoring 4-5 reps and treat people with respect and equality. Its 2021!

      Continue reading
      6 people found this review helpful
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