Smartsheet Reviews | Glassdoor

Smartsheet Reviews

Updated November 7, 2018
102 reviews

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4.5
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Smartsheet CEO Mark Mader
Mark Mader
86 Ratings

102 Employee Reviews

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Pros
  • "I'm not overworked, though -- we have a great work/life balance" (in 18 reviews)

  • "Fast paced work environment, never gets boring" (in 11 reviews)

Cons
  • "The company is growing so with that comes some pains that requires flexibility" (in 7 reviews)

  • "There are no cons at the moment" (in 9 reviews)

More Pros and Cons

  1. "great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time

    Pros

    it has been so exciting to work with smartsheet during the massive growth.

    Cons

    there are no cons at the moment.


  2. Helpful (4)

    "Great Company, Mid Management is Lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant
    Current Employee - Solutions Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (More than a year)

    Pros

    Executive level is truly an inspiring crew of people.

    Cons

    3 Levels down and the quality really varies. My department feels at odds with the culture of the company. I didn't join to be burned out by unmanageable goals and little compensation.

    Advice to Management

    Poll the peons and see what groups are unhappy.

  3. Helpful (3)

    "Sales Development team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Boston, MA
    Current Employee - Sales Development Representative in Boston, MA
    Recommends
    Approves of CEO

    I have been working at Smartsheet full-time (Less than a year)

    Pros

    - My sales development managers here have been nothing but motivating and supportive
    - They take the time to work with you on your specific growth needs rather than just assuming everyone is on the same experience and knowledge level
    - Management does a great job setting people on the right track for promotion and setting realistic goals
    - Company wide, there is a great team environment and everyone is pushing for your success

    Cons

    - Due to company growth there is a high volume of inbound activity. Being good at multi-tasking is a MUST! This can become stressful at times but is a good problem to have.


  4. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time

    Pros

    Smartsheet has a great culture.

    Cons

    No Cons at this time.

    Advice to Management

    No Advice


  5. "NAS Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Account Specialist in Bellevue, WA
    Current Employee - New Account Specialist in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (More than a year)

    Pros

    Good location, good company, good product good coffee, good snacks, great Executive leadership at the top, but that’s all to mention

    Cons

    Being a part of the New Account Specialist team with lack good leaders and poor direction from the unfit leader of the division of sales can be challenging for most AE’s. Quota is completely random and difficult to keep up.

    Advice to Management

    Get rid of the leaders and start at the top in NAS department and shake down the managers it’s the only way you will be able to reignite the team. I wish I could share more but this is what needs to change first


  6. Helpful (5)

    "Poor Sales Development Rep Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Boston, MA
    Current Employee - Sales Development Representative in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (More than a year)

    Pros

    If you position yourself right and play the game and make the right moves you can make a lot of money at Smartsheet and enjoy some outstanding benefits. However, making all this last is the hard part.

    Cons

    Sales Development Rep Management department is by far the worst I have ever seen. The managers enjoy starting drama, spreading rumors, and micro managing to the most extreme degrees. When/if you go to HR you will not be heard or helped at all. Instead, they will find a way to fire you. I have been treated with nothing but the utmost disrespect despite being a top performer.

    Advice to Management

    Wipe it out and hire all new managers who actually know a thing or two about managing people and not just manipulating people to lie for them.


  7. "Great Company & Exciting Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time

    Pros

    The people. The people working here are passionate and extremely motivated.

    Cons

    At times it can feel like too many initiatives are coming out at once.

  8. Helpful (2)

    "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smartsheet full-time (Less than a year)

    Pros

    I have been with Smartsheet for three months now and I have had an outstanding experience. My recruiter was very responsive and the turn-around time was faster than I have ever experienced. You can really see the passion people have here for the product. Everyone is enthusiastic and willing to help at all times and you can tell management puts employees first. The company recently went public and there is a clear path for continued success and profitability.

     The benefits are great... they pay for health care. And there's free snacks! I feel overwhelmingly lucky to be apart of Smartsheet.

    Cons

    I have no cons at this time.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Smartsheet full-time

    Pros

    Supportive and collaborative culture
    Growth opportunities
    A product the team likes and can stand behind and confidential recommend to customers

    Cons

    Currently there is no matching 401K


  10. Helpful (9)

    "New Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Exciting company, awesome people to work with, stock is looking good, excellent benefits, great location to work

    Cons

    Inconsistent quote hitting opportunity, inexperienced management team, no 401k match, and hitting goal is random

    Advice to Management

    Increase base salary until you have the sales org figured out. Always be genuine, there is nothing more demotivating than a manager who gives you canned responses when they ask questions.


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