Smartsheet Employee Reviews about "great product"

Pros

- Support from management in role and career goals - I consistently feel heard - Surrounded by intelligent and creative people that motivate me every day - Great product that customers love and that is constantly improving - Work life balance!!

Cons

- Fast-paced environment where change happens often isn't for everyone - With the way our sales/customer success/and professional services team are structured, each customer can be passed through A LOT of Smartsheet reps. Sometimes there are too many "cooks in the kitchen" , which can be frustrating

Pros

Incredibly innovative product that has the ability to change the way people work across every industry. Driven and highly effective team of people at every level and across every department. Extremely supportive and honest group of executive leaders. Refreshingly transparent and authentic culture. And we're just getting warmed up!

Cons

Rapid pace of growth and change can be stressful for some.

Pros

- Fast-paced; continuously growing and trying new things - Smartsheet is an amazing tool that can be used by anyone - Strong leadership team with the right amount of experience and passion for the product - Clear visibility into upper level management's ideas and the vision for the company - Ability to voice your ideas and opinions, very collaborative - Fun, enjoyable environment with great people. I like coming to work everyday. - Perks - more snacks than I could imagine, daily 520 toll paid for, free parking, great healthcare benefits, free lunches, etc.

Cons

None come to mind. The only one would be the location in Bellevue requires a 30 minute+ commute most days, but other than that working here has surpassed all my expectations.

Pros

-The leadership is extremely passionate and really seems to care about the employees and takes initiative in listening to our feedback to promote positive changes. - The culture and environment is filled with bright people who are very passionate about the product - We are encouraged to influence or make improvements both on the product side and operational side of things - Stocked up kitchen with free snacks and beverages - Casual dress code - The stock benefits are top notch

Cons

- The environment is generally fast paced so sometime things can get hectic and might not be the optimal environment for everyone -401k program can be improved -No tuition assistance program for continuing education

Pros

The people are amazing to work with almost across the board. The project/product manages were some of the best I’ve ever worked with. While the batting average is 250 in most places the standard at Smartsheet is 500 in terms of performance, professional & personal collaboration and the desire for us all to succeed. Solid product I was proud to own publicly with a strong focus on the customer. Customer impact was often discussed and always considered before new features, update or fixes were undertaken or deployed.

Cons

Holding onto some of the tools, organizational thinking and backend priorities from it’s start up days in 2005. Pushing to adopt industry standard changes can be challenging. An ongoing loss of quality people due to multiple re-orgs that were abrupt, poorly communicated, poorly executed without being fully thought through, (created the need for addition re-orgs). These impacted the corporate culture and morale across the engineering originations, but left the challenges mentioned above unchanged.

Pros

There are lots of passionate people who genuinely care about the quality of the product and customers. The stock price has been doing well, and the ESPP program is very market competitive. Bellevue location is adjacent to the Transit Center, which is great, since there isn't available parking.

Cons

A story I used to hear from several co-workers was "I know in tech people typically move from job to job every few years, but I could genuinely see myself staying here for the rest of my career." I don't hear that sentiment anymore. Over the last year or so, a large number of veteran people who made Smartsheet the thing it is today have departed the company, with some key people not by choice, due to changes in strategy for the company. Some exciting upcoming projects were scrapped, in part because the people who were necessary to accomplish those projects are gone. The concept of technical managers who also write code is gone. Managers who deeply understood the technical complexity of our systems are largely gone now, having departed or been assigned other roles. Our strong independent QA team is now absorbed into development, and the managers who used to have the political clout to push back and say no to cutting corners have been reassigned or have departed the company. The general sentiment is adapt to the new way or "good luck with future endeavors" - a statement our CEO has replied with on another review here on Glassdoor that shared a similar sentiment. I'm not arguing that the decisions of management haven't been effective - one need only look at the company's growth in size and stock price to see that it has. And certainly not all of the departures have been bad - we've had a wildly successful IPO, and some people just don't need to work anymore - a testament to how amazing Smartsheet has been. But as a place to work now, where you will spend the majority of your waking hours, you probably want a place where you can be proud of your work, and where you can think of management as the people who help facilitate your personal career growth and success. Where you can be free to be an advocate for quality without fear that doing so will harm your prospects for career advancement. Where ideas can flow freely, and you can be free to explore new technologies and improve experiences for your customers beyond the Minimum Viable Product.