Great office space with great people. The management team really cares that each person succeeds in their job. The company is growing very quickly and the atmosphere is always active and busy. Great break room with unlimited soda and monthly lunches and themes. The benefits and pay are great for Utah compared to what else is available out there. The company is only growing so your job is secure. All you need is a willingness to want work hard and have a good attitude. I love working here. The CEO took the time to even train the customer support and answer questions. He tries to be really hands on even though he is really busy.
Growth is so fast that sometimes training for new employees slips through the cracks.
I worked at Smile Reminder full-time
Smile Reminder (now called Solution Reach) has a solid product offering which is really beneficial to its customers. You can be proud of what they are doing and how fast they are growing. It's amazing. Also, some of the people there are really good people. Working there can be very fun. I enjoyed my time there till the very end. I was not fired, but I did leave.
Some of the management/lead people are quick to want to fire for people for petty reasons. You can fly under the radar for awhile and all is good and well in your department, enjoying your job and the people you work with, but be careful not to say the wrong things to the wrong person. (Just one or two people. You'll figure it out if you've been there awhile). I've seen them let 5 people go within a few months. Some of the firing seems reasonable enough but after awhile you might also see a trend of small random reasons for letting people go. Also, don't expect much in terms of raises.
Advice to Management
You should consider your employees your best asset. Hiring good talent and rewarding them is a gain for you. You should also make an effort to increase moral. Employees talk nervously when many people are let go or choose to leave and when they feel like they can't be free to express how they really feel for fear of retribution.
Support staff are awesome to work with. Engineering Dept is weak at best on the ability to push out quality work. New features always released full of bugs.
CEO is very self oriented, takes all the credit for the hard work of others, Engineering Staff are incompetent and arrogant.
CEO has put a "cap" on salaries for certain positions in the company, once you reach the cap, you will never get another raise.
Solutionreach is an amazing company! They are growing really fast.
The CEO and Engineers do amazing things every stinkin' day!
The company is vary innovative and they are always coming out with new features! (They are not always full of bugs like the previous review states.)
In the Client Success (customer service) Department, Management is always willing to listen to your suggestions and frustrations. They are always looking for ways to improve the departments. They are always hiring in the Client Success (customer service) Department. They hire a lot of people that are qualified in Marketing, Management, Sales, and IT in Client Success (customer service) because it is a very diverse position. It is unlike any other beginner position you will ever take and it is very demanding in a broad area of skills. You must have great customer service skills, marketing and social media knowledge, communication skills, and supper savvy with computers or at least a quick learner. It can be a great learning experience.
It can be very stressful and everyone in support is trying to work out the position and into other departments. You will find that they will hire a lot of people from the outside for positions that you are qualified for. They rarely hirer from within, even though they claim that their goal is to create a Career Path for you. I know of a total of three people that have made significant moves from one position to another. They do not have any programs in place to help you gain a higher education; and they do not have any kind of mentoring program to help you build a career within their company.
Most of the Client Success (customer service) representatives complain and whenever you are in a private conversation with anyone, they will tell you that they can not wait for the day to be done or to move out of the position. You will almost always go home tiered and frustrated even though you never do any physical labor. But in comparison to most customer service jobs, this one is better then most. You have accounts that you manage and you are not always taking inbound calls, but you are always on the phone with customers and sometimes there are big issues that you can not fix or that are not your fault that you have to take responsibility for.
Advice to Management
With a company that is growing as fast as you are, it is imperative to use some of you resources to invest in the employees. J. Willard Marriott, once said "Take care of your employees and they'll take care of your customers." Your employees are your greatest asset. If you don't want them to work for a pay check, then give them opportunities, benefits, and dreams to work for as well. One of the articles that is in your training manual talks about how important this is, but you do not have any programs in place. Invest in higher education or a mentoring program to create career paths within the company. Or just become a little more flexible in hours so that students can work for you and go to school.
Solutionreach is an amazing company! And it has been a great experience working here.
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