Smith Protective Services Security Officer Reviews | Glassdoor

Smith Protective Services Security Officer Reviews

Updated Dec 12, 2016

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Found 6 reviews

1.9
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Rating TrendsRating Trends
47%
Recommend to a Friend
0%
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Smith Protective Services CEO Clayton J. Smith (no image)
Clayton J. Smith
1 Ratings
  1. "So long as you have a pulse, Rent-a-Cop..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Officer in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smith Protective Services full-time for more than a year

    Pros

    Smith wasn't too bad honestly. Pretty tough to get fired from the company, just show up on time and have a pulse. Almost always work alone with no supervision. Not physical or mentally taxing, not really work. Typically a lot of down time. Pay isn't great, but they do offer more than minimum wage with overtime in a lot of cases. Also do a pretty good job of trying to find a post to suit your needs. Uniforms are... provided and I never noticed any payroll deductions for them. If a situation should arise, dispatch responds fairly quickly in sending back up patrol units and local law enforcement if necessary.

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    Cons

    Paychecks have to be picked up at the Smith office, direct deposit isn't offered. Mostly low wages. Serious lack of upward mobility. Gets pretty boring depending on the post. If you're working at a post and the contract comes to an end, could be a while before you're put to work again somewhere else. Posts can often be a good driving distance from your home. The badge they give you is plastic and looks like it could... be purchased at a dollar store, and gives you no authority. Little to no respect from the general public. Expect to be called "rent-a-cop" and things of that nature.

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    Advice to Management

    Really need direct deposit. Opportunities to move up in the company would increase your retention rate. The uniforms are alright, but provide a better badge, it truly is embarrassing sometimes. Need to be more strict on the hiring process, seems like ANYONE can slide their way in. Stop being so lenient, gotta start letting some of these people go. Let them reapply in 90 days to learn a lesson, but they make the... company look bad.

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    Smith Protective Services2014-08-16
  2. "Smith security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Security Officer in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Smith Protective Services

    Pros

    Easy work for high pay

    Cons

    Horrible management they don't know how to schedule

    Smith Protective Services2016-12-06
  3. "Sad to say but this company is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Security Officer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smith Protective Services

    Pros

    In the beginning I thought I would enjoy working for this company, but as time went on I noticed so much disrespect, no communication between the supervisors. They do not appreciate you at all. You become ill and be admitted to the hospital and once discharged you submit discharge paperwork to your supervisor and he states I'm afraid if you call in sick again I will have to terminate you, very rude.

    Cons

    Sorry, no respect for workers and no communication

    Advice to Management

    Appreciate your workers, and learn to respect your workers.

    Smith Protective Services2016-12-13
  4. "Unthinking and short sighted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Security Officer in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Smith Protective Services part-time for more than 3 years

    Pros

    Great for part time employment. Need a second job and extra spending cash? This place is great for that.

    Cons

    Not to give too many details - since I still pick up shifts here and there. Looking for stable work conditions, appreciation for what you do, respect, or rational thought? You WON'T find it here. I can only speak for the Fort Worth office, to be fair. I've worked for this company for over 3 years and during most of that time I would have rated it a 4, however I learned that the only reason for THAT is because I had... VERY limited contact with the office personnel. I picked up a vehicle from the office AFTER it had closed and turned it and my paper work in BEFORE it opened. I almost never spoke to or saw these folks. Pay depends on the post. They are short sighted, unorganized, and tend to drive good officers away and burn bridges. Understand that in their eyes, you're a screw up waiting to happen and they will treat you as such. Their problems mean everything and yours mean nothing. You're a replaceable cog. They offer vacation pay however if you request it they send you a check for a weeks pay AROUND the time of your hire date. So if you take a vacation in, say, May but you were hired in September you won't get your vacation pay until September. They do not tell you this.

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    Advice to Management

    Listen to your employees. You don't pay enough to attract the best and brightest however that is the nature of the security industry in Texas so if you want to keep good people you're going to have to make them feel valued. LISTEN to them. Give them their pick of posts and schedules. Be flexible with them within reason. DON'T ACTIVELY SABOTAGE THEIR LIVES. That whole policy of threatening clients with fines for... hiring your officers? Get rid of it. You'll anger clients and employees who won't hesitate to leave any how if they realize YOU are standing between them and more money.

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    Smith Protective Services2014-07-05
  5. "Smith Protective Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Officer in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Smith Protective Services full-time for more than 3 years

    Pros

    Being fired is next impossible unless you commit a felony or are the cause for loss of a client account. All the joy of working in a professional dicipline without any application of professionalism.

    Cons

    The Operations Manager is responsible for dicipline of hundreds of Security Officers in the Houston Office (no way he can do this). Your pay check will be held until you report to the Operations Manager for discipline. There is no direct deposit of paychecks. There is no real chance for rebuttal if you are accused of wrong. You are unlikely to be promoted. Your pay may eventually be cut without reason. To make... sure you have not left the job site you have to call in to dispatch by phone once per hour. They say they have medical insurance but never show you any enrollment forms or information despite asking for years. If there is an issue the employee gets positive feedback from managment but nothing ever happens. The most embarassing Security company I ever worked for!

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    Advice to Management

    Retire and let someone new and energetic come in and straighten out your 20 years plus of mess before you bring everyone down

    Smith Protective Services2013-07-19
  6. "Smith Protective - limited view"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Unarmed Security Officer in Fort Worth, TX
    Recommends
    Neutral Outlook

    I have been working at Smith Protective Services part-time for more than a year

    Pros

    If you can get the 12 hour shifts and don't mind working nights its great. Leaves the rest of the week open to do any number of other things. If you get a patrol post and actually show them you can and will do your job they leave you alone to do it. I've heard a lot of horror stories from other guards and I've run across a patrol supervisor or two who have been less than ideal to deal with however from the post I've... worked I have few complaints.

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    Cons

    On the website they advertise having paid vacations, vision, and dental plans as well as 401k plans. If they have these there well hidden and not for the regular officers. Also when you first start make sure you know what you are getting paid and get it in writing. Some times the office manager will promise one rate but you'll find something very different when you get your check. I got my situation resolved however... it raised a red flag. Just be aware its a possibility.

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    Advice to Management

    More contact with employees would be a plus. If you set up a system that allowed officers to send in emails showing that they are available to work certain days that they aren't scheduled it would make it easier to find officers to fill any holes in shifts. Also taking better care of the patrol vehicles before small problems turn into massive repairs would save the company money. I honestly think no one reads my... vehicle inspection sheets.

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    Smith Protective Services2012-08-03
Found 6 reviews