Smith.ai Reviews

Pros

The atmosphere is fun, friendly, and upbeat. There are plenty of opportunities for growth. Management is great and they show genuine care for their employees. I feel like I actually matter as a person and I'm not just another number in the ranks. Feedback is always welcomed and often taken into consideration when making improvements within the company. Aaron and Justin are great and they truly care about the team.

Cons

Sometimes the job can be fast-paced but it is not difficult. You have to be alert and pay attention to posted documentation because things are constantly changing to maintain the best service possible for our Pros.

Pros

working from home, family culture, flexible hours,

Cons

honestly, I can't really think of any...

Pros

Fun, Family, Understanding, Easy, and Amazing

Cons

Absolutely no cons for this job.

Pros

Work from home; variety of shift options

Cons

Complete disorganization of management; illegal work practices; clique mentality among supervisors and their favorites; lazy management staff

Pros

The amazing communication, the sense of being a part of a team, the feeling that my voice matters, the openness and honesty from all directions, the feedback and recognition. I've had a lot of jobs, and been in a lot of places where I was another number or another disposable piece. Here, I feel like a person who matters to the team. The lines of communication are always open, and the management is absolutely amazing. When mistakes happen, it's acknowledged and a plan of action is put in place. Feedback is welcomed and encouraged on every level, and it feels like it actually matters, rather than the lip service or some stock answer to brush off the issue. I have never seen such active CEOs. Justin and Aaron are always a visible presence. And not in the scary way. They don't disappear and ignore concerns; they are out and about paying attention to their company and listening when their employees talk! Support is plentiful and anyone can raise their voice with questions, comments, and concerns, from the newest people to the oldest veterans. And most importantly, they are on our side, and they actually mean it. If one of the clients says you did well, you get to hear about it. If one of the clients lays into you, they come to bat for you. Everyone helps everyone else.

Cons

You start out contracted through Upwork, and get paid a flat $100 for the first week of training. As long as you're in the US, you can move to being a regular hourly employee, but outside the US you remain a freelancer. Changes come very, very often, and you need to be flexible and able to adapt. Work is also fast paced. On busy days there can be back-to-back calls, some with needs more complicated than others. It can have the usual stresses of customer service, with upset or confusing callers. Since it's a small company, there's not much in the way of extensive benefits. The basics are covered, but there's no PTO. Most federal holidays are days off, but without pay. You're expected to supply your own equipment and troubleshoot your own technical issues, and you do not get paid for time troubleshooting.