★
Smith.ai Reviews
72% Recommend to a Friend
88% Approve of CEO
Recommend to a Friend
Approve of CEO
Aaron Lee
127 Ratings
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- "The training can be a lot starting out with so much information, but it is easy to catch on and get the hang of." (in 5 reviews)
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Found 145 of over 177 reviews
Updated Sep 8, 2023
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- 5.0Sep 8, 2023Client OperationsCurrent Employee, more than 5 years
Pros
I have had the opportunity to work in many departments under many leaders and I have grown so much in my time at Smith. There is so much room for advancement and career growth…if you put in the work.
Cons
Working remote can be isolating at times.
Smith.ai Response2wThank you for writing a review for Smith.ai. We are a company built on continuously utilizing feedback to integrate improvements, provide a better service, and create a culture our agents love. Communication is vital for us, and we highly value open communication and transparency in everything we do. We appreciate hearing about your experience here at Smith.ai and how much you enjoyed working with us. We encourage you to continue to reach out to the team if you have any suggestions on how we can continue to improve.
- 2.0Jun 14, 2023Virtual ReceptionistCurrent Employee, more than 1 year
Pros
"Flexible" remote work space, amazing colleagues and supervisors
Cons
Pay is abysmal and there is no reimbursement for tech--arguably necessary considering only certain headsets and computers work with their horrendous servers. Their business practices are going to lose clients if it isn't already as they have receptionists with no experience whatsoever take on calls from businesses where you should know a little bit before taking it on. This has and still does lose clients of the clients. Additionally, they have horrible call handling policies that confuse callers and make things go incredibly slowly--partially caused by the businesses they work with as Smith refuses to properly educate its clients. The attendance policy is despicable and they use a 3rd party HR company to deal with you that even made a mistake on my insurance 🙃
14Smith.ai Response4moThank you for writing a review for Smith.ai. We are a company built on continuously utilizing feedback to integrate improvements, provide a better service, and create a culture our agents love. Communication is vital for us, and we highly value open communication and transparency in everything we do. We respect that this is an anonymous process, but we care how our program affects anyone and everyone working with Smith.ai, whether positive or negative. Regarding your comments, we are sorry to hear about your multiple concerns while working with us. As so many of our changes are initiated by the feedback we receive from our agents, we suggest sharing your feedback and suggestions in our internal channels. Furthermore, we strive to have an open-door policy and we do encourage our agents to reach out to their manager with any concerns and feedback.
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Smith.ai Reviews FAQs
Smith.ai has an overall rating of 4.0 out of 5, based on over 177 reviews left anonymously by employees. 72% of employees would recommend working at Smith.ai to a friend and 75% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.
72% of Smith.ai employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Smith.ai 4.2 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Smith.ai to be culture, management, career development and the cons to be compensation, benefits.
