Smith.ai Reviews
Updated Apr 27, 2021
Clear All
Full-time, Part-time
English
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Job Status (2)
- Current Employees
- Contract
- Full-time
- Part-time
- Intern
- Freelance
Select a location...
- Worldwide
- United States - All Cities
- - California
- - San Jose, CA Area
- - Los Angeles, CA Area
- - San Diego, CA Area
- - Alabama
- - Dothan, AL Area
- - Montgomery, AL Area
- - Georgia
- - Albany, GA Area
- - Indiana
- - Chicago, IL Area
- - Minnesota
- - Fargo, ND Area
- - New York State
- - Buffalo, NY Area
- - New York City, NY Area
- - North Carolina
- - Charlotte, NC Area
- - North Dakota
- - Minot, ND Area
- - Pennsylvania
- - Gettysburg, PA Area
- - South Carolina
- - Anderson, SC Area
- - Columbia, SC Area
- - Greenville, SC Area
- - Texas
- - San Antonio, TX Area
- - Virginia
- - Norfolk, VA Area
- - Washington State
- - Spokane, WA Area
- Mexico - All Cities
- - Durango
- - Durango, Durango, Durango
- - Jalisco
- - Guadalajara, Mexico Area
- - México
- - Mexico City, Mexico Area
- - Sonora
- - Hermosillo, Sonora, Sonora
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Popular
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Recommend to a Friend
Approve of CEO
Aaron Lee
42 Ratings
Pros
"Work from home has been a blessing during covid 19" (in 17 reviews)
"There is a lot of opportunities for growth within the company and feedback is encouraged" (in 5 reviews)
Cons
"You’re working from home doing something very easy" (in 5 reviews)
"The work environment is fast paced, if you do not work well under pressure, you likely will not be a good fit" (in 4 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee, less than 1 year★★★★★
Pros
The teamwork is amazing. The environment is relaxed.
Cons
You work remotely so you'll probably never meet your awesome coworkers in person.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Work from home Convenience of no commute
Cons
Rushed training Pay is pretty low No pay unless you pass the first werk
Continue reading - Current Employee, less than 1 year★★★★★
Pros
-Working from home -Flexible schedule - Friendly co-workers and environment -Management is involved and easy to talk to -Opportunities for growth -Company continues to improve and grow. Ahead of the curve in this current climate, where more companies are looking to remote employment.
Cons
-The pay. Most work from home jobs offer more to start. More is expected from us than we are compensated for in my opinion. Bonuses and raises are available but that doesn't do much when you start out at $10/hr. I overlook this fault by considering it a trade-off for convenience and flexibility. Offering better pay may encourage productivity, better attendance, and retain better employees. -Overwhelmingly busy most of the time. If you can't handle back to back calls, don't bother. -Call outs, lots of call outs. Contributing to the previous listed Con.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Working from the comfort of your own home. The employees and management are really friendly. The path to grow at Smith is laid out clearly and opportunities arise all of the time.
Cons
I wish I had more hours.
- Former Employee, less than 1 year★★★★★
Pros
Work from home and consistent paycheck.
Cons
Typical company that is outsourcing overseas for cheap labor. Management is a joke. When you give them information on someone stealing company time with proof they shrug it off or say they have to do "research" and then you end up being the one hauled into meetings with bogus claims of doing something wrong. When you try to defend yourself they just make up excuses but you can tell that they are grasping for straws to make you be quiet about the real issues. If you argue too much they usually admit it but say they just have to follow protocol for complaints. They say "well they are cheap labor so they get away with more." Funny they can't follow protocol when they have actual proof of stealing. They are also losing business at rapid paces but when you bring them suggestions to help you again get the "research" line when you know they aren't going to do anything about it. There has been research for months on certain things that would take 5 min to fix.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Training is paid and involved enough that you really get an idea of the expectations of the job. The pay is good. My coworkers are welcoming and helpful. Each call has clear instructions that you always have access to, and you have plenty of training on how to field calls that don't apply to those instructions for whatever reason. Support is just a message away. The owners are personable and I've never had a bad experience with any of my supervisors or colleagues. Most importantly for me, no one expects you to break your back for the company.
Cons
If you have a lot of noise pollution in your home or surrounding areas, it may be hard to do this job. A solid and reliable internet connection and a computer that can run the server, as well as a private place to work, are requirements.
- Current Employee, more than 1 year★★★★★
Pros
Flexible Work from the comfort of your own home. Super friendly co-workers. Your work-life balance is great when you work 4 hours a day!
Cons
The high call volume for months due to mass numbers of receptionist calling out (but that's job security).
- Former Employee, less than 1 year★★★★★
Pros
Work from home; variety of shift options
Cons
Complete disorganization of management; illegal work practices; clique mentality among supervisors and their favorites; lazy management staff
Continue readingI am sorry you feel your time with us was not rewarding. While we do take your feedback seriously, I will be addressing several statements that are untrue. To start, we do not show favoritism to our staff and try our best to apply all policies consistently, no matter what their role is with us. We hire from within the company for our specialized roles and do so based on experience, quality of work, and drive. There are a lot of moving parts behind the scenes that many people do not get to see, and they often don’t realize how hard others are working to ensure the company is running smoothly. We are very thankful for everyone on our team, and we rely on everyone to do their part. Per our policy, we require that you be prepared to start your shift at the scheduled time. In order to be prepared, you must test your equipment to ensure that it is all functioning properly. We do not require you to begin working 10 minutes early, just that you test it early enough to fix any problems that you encounter. This is no different than any other job in ensuring that you are ready to begin your shift promptly at the scheduled time. The 10 minute recommendation was created after, in our early days, receptionists would show up for shifts 1 minute before only to find out their internet wasn’t working or their computer was in the middle of an update. This is our way of recommending, “Hey, check the gas tank before you drive to work.” In regards to the comments about breaks, our policy is to staff for a maximum of 5 consecutive hours before taking a mandatory 30-minute (or longer) unpaid meal period. Because our staff is spread across North America, we follow the strictest state's regulation: no more than 5 consecutive hours worked at a time without a meal break. We also provide our staff with scheduled, 10-minute paid breaks for every 2 consecutive hours worked. We would love the opportunity to discuss your concerns further to ensure we address them properly. I’m sorry that we only heard about your concerns through this review, but as we see no record of any of these concerns being voiced to any managers prior to your departure, we think that this may have been a bad fit for both you and the company.
- Current Employee, less than 1 year★★★★★
Pros
Flexible schedule, part-time and full-time availability, always opportunities for growth, supportive management and co-workers, option to work holidays, decent pay
Cons
Back to back calls can be a little overwhelming, but it doesn't happen too often
- Current Employee, less than 1 year★★★★★
Pros
Friendly environment easy job and caring
Cons
There are no cons with this company
Join the Smith.ai team
Popular Careers with Smith.ai Job Seekers
Virtual Receptionist
Learn About the JobReceptionist
Learn About the JobVirtual Chat Receptionist
Learn About the JobCustomer Service Representative
Learn About the JobVirtual Assistant
Learn About the JobAdministrative Assistant
Learn About the JobWork At Home Telephone Customer Service Representative
Learn About the JobLive Chat Agent
Learn About the JobAt Home Customer Service Representative
Learn About the JobWork At Home Agent
Learn About the JobWork At Home Customer Service Representative
Learn About the JobTranscriptionist
Learn About the JobWork at Smith.ai? Share Your Experiences
Smith.ai
Click to Rate
Smith.ai Response
Founder, CEO