Cover image for Smith.ai
Logo

Smith.ai

Engaged Employer

Smith.ai

Add a Review

Smith.ai Reviews

4.0
72% Recommend to a Friend
88% Approve of CEO
4.0
72%
Recommend to a Friend
88%
Approve of CEO
Smith.ai CoFounder Aaron Lee (no image)
Aaron Lee
127 Ratings

What are your colleagues talking about?

Find your private company bowl on Community, join the hottest conversation with your colleagues anonymously.
Join the Conversation

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
Cons

Ratings by Demographics

This rating reflects the overall rating of Smith.ai and is not affected by filters.

Want more demographic options?
Verify your email to use filters. Having problems? Resend email

Found 145 of over 177 reviews

Updated Sep 8, 2023

    1. 5.0
      Sep 8, 2023
      Client Operations
      Current Employee, more than 5 years
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have had the opportunity to work in many departments under many leaders and I have grown so much in my time at Smith. There is so much room for advancement and career growth…if you put in the work.

      Cons

      Working remote can be isolating at times.

      Thank you for writing a review for Smith.ai. We are a company built on continuously utilizing feedback to integrate improvements, provide a better service, and create a culture our agents love. Communication is vital for us, and we highly value open communication and transparency in everything we do. We appreciate hearing about your experience here at Smith.ai and how much you enjoyed working with us. We encourage you to continue to reach out to the team if you have any suggestions on how we can continue to improve.

      1. 2.0
        Jun 14, 2023
        Virtual Receptionist
        Current Employee, more than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        "Flexible" remote work space, amazing colleagues and supervisors

        Cons

        Pay is abysmal and there is no reimbursement for tech--arguably necessary considering only certain headsets and computers work with their horrendous servers. Their business practices are going to lose clients if it isn't already as they have receptionists with no experience whatsoever take on calls from businesses where you should know a little bit before taking it on. This has and still does lose clients of the clients. Additionally, they have horrible call handling policies that confuse callers and make things go incredibly slowly--partially caused by the businesses they work with as Smith refuses to properly educate its clients. The attendance policy is despicable and they use a 3rd party HR company to deal with you that even made a mistake on my insurance 🙃

        14

        Thank you for writing a review for Smith.ai. We are a company built on continuously utilizing feedback to integrate improvements, provide a better service, and create a culture our agents love. Communication is vital for us, and we highly value open communication and transparency in everything we do. We respect that this is an anonymous process, but we care how our program affects anyone and everyone working with Smith.ai, whether positive or negative. Regarding your comments, we are sorry to hear about your multiple concerns while working with us. As so many of our changes are initiated by the feedback we receive from our agents, we suggest sharing your feedback and suggestions in our internal channels. Furthermore, we strive to have an open-door policy and we do encourage our agents to reach out to their manager with any concerns and feedback.

      2. Join the Smith.ai team
        See Our Latest Jobs
      Viewing 1 - 10 of 145 Reviews
      </>Embed

      Smith.ai Reviews FAQs

      Smith.ai has an overall rating of 4.0 out of 5, based on over 177 reviews left anonymously by employees. 72% of employees would recommend working at Smith.ai to a friend and 75% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.

      According to anonymously submitted Glassdoor reviews, Smith.ai employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Smith.ai. This rating has decreased by -15% over the last 12 months.

      72% of Smith.ai employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Smith.ai 4.2 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at Smith.ai to be culture, management, career development and the cons to be compensation, benefits.

      Popular Careers with Smith.ai Job Seekers

      JobsSalariesInterviews

      Popular Conversations

      image for bowl

      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

      191.1K

      Software Developer

      I have an interview for Sr data engineer in RBC. Does anyone have any idea what can be asked? Any experience anyone can share?

      1
      0 Comments

      University of South Florida

      Anyone know how indepth Crowe background check is? What do they verify? Do they use a third party service? What exactly are they looking for?

      1
      0 Comments

      Underwriter

      I've completed an initial phone screening interview, followed by a 2-hour interview with the Department VP. Next in the process are three separate 90-minute peer interviews. Is there a possibility of another interview after the peer interviews, or should I anticipate receiving an offer?

      4
      1 Comment

      Glassdoor has 177 Smith.ai reviews submitted anonymously by Smith.ai employees. Read employee reviews and ratings on Glassdoor to decide if Smith.ai is right for you.