Smith.ai Reviews

Pros

Smith has a small family like atmosphere with the ability to grow as the company grows.

Pros

Work from home. Paid weekly. The callers are nice.

Advice to Management

Drop the ruthless micromanagement style.

Pros

I worked for Smith.ai from home for roughly 7 months. I received one very thorough week of training and one following week of being shadowed on calls. Smith.ai is always growing and there are always opportunities to grow with the company. Through out all the changes in support staff, training staff, and team leads, I always knew I could count on one of Smith's many talented co-workers to assist me. Smith.ai is very fair and understanding. I liked the flexibility of being able to work my set hours and pick up extra hours as they became available. Management always has an open door policy. That's including with the owners, Aaron and Justin who were always fantastic and on top of server glitches (few they were but fixed right way). I never felt left in the dark nor unable to do my job to the best of my ability. I feel that working for Smith.ai helped me grow more in my work experience and customer service skills.

Advice to Management

Keep doing what you're doing. Encouragement, honest feedback, a humorous constructive criticism.

Pros

The whole leadership team at Smith is amazing. They are really great with working with you and are flexible when you need them to be! They provide really great training so you feel super prepared when you start taking calls on your own. The company is constantly looking for ways to improve and because of that, employees are able to provide excellent customer service. Smith has an open door policy, so if there is anything that you feel can be improved, you can voice it and they WILL listen. At Smith, there are many opportunities for growth and although you don't physically meet your co-workers, it is a great work environment. My time with Smith was not long due to personal reasons at home, but I was very happy and pleased during my time there and would recommend it to anyone looking into the company!

Advice to Management

Keep up the great work and thank you for the opportunity.

Pros

Smith.ai has some of the most welcoming and helpful people working for it. I love the camaraderie of this company. I also love how the owners seek out and value their employee's opinion.

Advice to Management

Keep doing what you're doing!

Pros

- Federal holidays off
- No weekends or overnight hours
- Easy to get hired

Advice to Management

Stop deducting employees' paychecks for mistakes and focus on employee retention. Be more up-front about the position in the job description before people apply.

Pros

Flexible Schedule, Understanding about family situations, room for growth

Pros

You are part of a wonderful family that protects its members, makes everyone feel included, valued and appreciated.

Advice to Management

It is so rare to have the owners of the company talk, joke, and interact with their employees as equals rather than a “I’m the owner so I’m too good for you” attitude that’s basically everywhere, that I hope no matter how big the company gets, you keep that attitude. Jason and Aaron you guys are unique. What you’ve created in the environment alone is priceless and I am so blessed to have been a part of it. I wish you all so much love and success. The ladies that are leading every day, Joelle, Coralyn, Cheryl, Yvonne, Brittany.... they’re your dream team.

Pros

Smith.ai is a small company with a fast iteration cycle. The goal is to help small and medium businesses with communication tools that empower them in their relationships with their customers. The learning opportunities are countless for any member of the team and specifically for an engineering it's a great opportunity to build a great product end to end that solves real people needs. Get ready to get feedback from real users and to pivot your product towards their need. Smith is able to do that in a daily basis without losing any focus in the long term vision.

As a full time team member you can enjoy some perks like great health insurance, daily team lunches in nice restaurants in Palo Alto, Caltrain pass, paid time off and much more.

Another great thing is the policy to help people grow into bigger roles instead of bringing people with more management experience but less understanding of the company culture and mission.

Pros

Working remotely offers amazing flexibility and the chance to be a stay at home mother. The entire team is phenomenal! They're friendly, funny, professional and so knowledgeable. The senior management is so receptive to the needs of the receptionists. They consistently show their appreciation for the hard work we do. When there is a technical issue that may prevent or make our jobs difficult, they are quick to respond and fix. I think appreciating the technological and developing side of their server is important. They've created something truly unique and ever-evolving. Anyone would be lucky to be a part of their growing company!

Advice to Management

Keep up the amazing work!