Smith & Wollensky Reviews | Glassdoor

Smith & Wollensky Reviews

Updated March 8, 2017
21 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Nick Valenti
8 Ratings

21 Employee Reviews

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  1. "Fine Dining Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Boston, MA
    Former Employee - Server in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Smith & Wollensky full-time (More than a year)

    Pros

    Good money, beautiful atmosphere, great food

    Cons

    Poor management, loses money for the restaurant

    Advice to Management

    Be nicer to customers. Spend more time marketing your company. And less time drinking on the job.


  2. "No longer open"

    Star Star Star Star Star
    Former Employee - Manager in Washington, DC
    Former Employee - Manager in Washington, DC
    Doesn't Recommend

    Pros

    The only good thing about that place was the staff.

    Cons

    Company shut down location with no notice.

    Advice to Management

    Shame on senior management and company owners for putting 45+ employees out of work without any notice. Not a good feeling for me as a manager.


  3. "Great job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smith & Wollensky full-time

    Pros

    One of the best jobs I'll have. During season you can expect to make 1,000-1200 a week. Great place to have on a resume.

    Cons

    Not an easy place to work, but this is the restaurant business. There's a lot of seniority so it takes time before you start earning the real money

    Advice to Management

    Upper executive management needs to focus more on letting each location do what they have to for that particular location. It's a corporate company.


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  5. "Good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Chicago, IL
    Former Employee - Server in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good tips and very fast paced restaurant. Whenever there was an issue with the management, it was resolved in the best way possible. It was a good side job for some extra cash.

    Cons

    None. Overall good place for work.


  6. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender/Server in Chicago, IL
    Former Employee - Bartender/Server in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smith & Wollensky full-time (More than 5 years)

    Pros

    Great people to work with

    Cons

    Money is tight in the winter

    Advice to Management

    Communication to employees is key


  7. "FOH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FOH in Miami Beach, FL
    Former Employee - FOH in Miami Beach, FL
    Recommends
    Neutral Outlook

    I worked at Smith & Wollensky full-time (More than 3 years)

    Pros

    Large restaurant with consistent business. Opportunity to make decent money. Selling a good product, dry ages steaks. Company runs customer promotions frequently through the year thus keeping a flow of customers during off seasons. Long term employees with fairly low turnover, not a company to fire quickly.

    Cons

    Corporate management is a little disconnected from the actual store and the processes of running the business. Sometimes floor managers are burnt out and just putting in their time...thus creating non hospitable environment for both the guests and employees.

    Advice to Management

    For corporate - put down the spreadsheets and come work the floor for a week or two. Sometimes policies that look good on paper, don't actually translate to real life. ..you can hurt bottom line when things trickle through and adversely affect the guests.
    Floor management - they need better structured hours and incentives, slow the burn out rate. Also start hiring younger less experienced but better attitudes. Lastly implement better hands on training. Their training manuals/implementation is a joke, massive book with no real meat..


  8. "Great!"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Server/Bartender in New York, NY
    Former Employee - Server/Bartender in New York, NY
    Recommends

    Pros

    Great food and great people!

    Cons

    Lots of drama no balance

    Advice to Management

    Maintain cleanliness and make new dishes


  9. "Marketing Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance/Marketing Intern in Boston, MA
    Current Employee - Finance/Marketing Intern in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are awesome. The company has a really good grasp on their brand and how to be successful.

    Cons

    The corporate office is not very big. There is not much room for upward movement.

    Advice to Management

    Keep up the good work. Smith and Wollensky Restaurant Group is a great company.


  10. Helpful (2)

    "Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Houston, TX
    Former Employee - Bartender in Houston, TX
    Recommends
    Positive Outlook

    I worked at Smith & Wollensky part-time (More than 8 years)

    Pros

    Great General Mgmt, flexible scheduling, enjoyable work environment for this industry, good bar regulars for the most part, and income is steady, set bartending schedules

    Cons

    Support Staff lacks proper training and execution, communication from upper tier mgmt down throughout the entire structure, difficult to locate a manager at times due to the size of the building

    Advice to Management

    Work on training support staff to the caliber of the brand, and work on getting a better communication system


  11. "I loved the staff and clientele! For the most part :)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host in Boston, MA
    Former Employee - Host in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Smith & Wollensky full-time (More than a year)

    Pros

    The management team was amazing and family-like. Very beautiful setting and the clientele had a nice variety.

    Cons

    Sometimes less organized than I'd like. A bit of a turnover rate for coworkers.

    Advice to Management

    More communication would be ideal.


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