Smiths Detection Reviews | Glassdoor

Smiths Detection Reviews

Updated August 16, 2017
115 reviews

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2.5
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Richard Ingram
29 Ratings

115 Employee Reviews

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Pros
  • Surrounded by great people and atmosphere, but constantly given responsibilities of various positions without any monetary or non monetary benefits (in 10 reviews)

  • Great place to work and good people (in 9 reviews)

Cons
  • New upper management has basically destroyed employee moral, poor decision making forced lots of good people to quite (in 10 reviews)

  • Need to work on customer relations and work life balance (in 3 reviews)

More Pros and Cons

  1. "High turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Smiths Detection full-time (More than 3 years)

    Pros

    Everyone was friendly and tried to be helpful regarding expectations and training.

    Cons

    Each employee is doing the job of 3 full time employees and being grossly underpaid.

    Advice to Management

    Hire quality people and pay them appropriately to get quality work.


  2. Helpful (1)

    "Very Challenging Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Edgewood, MD
    Former Employee - Operations Manager in Edgewood, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smiths Detection full-time (More than 3 years)

    Pros

    The working level employees generally care about what they are doing and want to do well.

    Cons

    Everyone at the Sr. Leadership level is a joke. Not experienced, overpaid, and pat each other on the back. Executive leadership do not listen to anyone but their selves. The AP department hires members of their own family to work together. Corporate bullying and harassment is tolerated at the highest level of Human Resources and adequate security is not provided for the building. Also, look at the numerous legal cases against this company recently regarding discrimination. Rules are bent to make revenue targets and BAA requirements and mission critical information is withheld from customers in an effort to obtain a good performance rating.

    Advice to Management

    They won't listen so it doesn't matter.

  3. "Quick review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Smiths Detection full-time

    Pros

    Good team players. Lots of opportunities to advance

    Cons

    There are some people that have questionable experience with positions they don't seem to meet.

    Advice to Management

    Listen to your employees


  4. Helpful (1)

    "Field Service Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Engineer in San Jose, CA
    Former Employee - Field Service Engineer in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Smiths Detection full-time (Less than a year)

    Pros

    It was a job where I knew I could make a difference.

    Cons

    Low pay, difficult work environment,

    Advice to Management

    Trust your people at the customer-interface level. Pay wages according to the local economy. Deliver on the promises you make to employees. Give your employees an opportunity to grow.


  5. "What Leadership?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Smiths Detection full-time

    Pros

    Worker bees are generally good people. Hard to do job because of constant fires.

    Cons

    Senior level management is very superficial, only focusing on fires and they never look at root cause or lessons learned. Program Management is a disaster with inexperienced people being promoted in these positions who "really" never ran complex programs. You would think with so many PMP certified people, the programs would run smoothly. Waste! The SAP ERP system is and has been broken forever. You can't get one single report out of the system without problems. The people running SAP are incompetent and a change is needed. Waste! Constant fires and no real direction of priorities. Waste! Don't challenge "Management" on these issues. They only like to hear "good news" from the suck-ups.

    Advice to Management

    Does it really matter? Erratic decisions from "Management" are always on superficial things and things that won't change the company for the better. Afraid to make decisions on more important things and people in the company. The only thing worse than a bad decision is no decision at all.


  6. "Regional Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edgewood, MD
    Former Employee - Anonymous Employee in Edgewood, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smiths Detection full-time (More than a year)

    Pros

    you can work from home some times

    Cons

    Training is really bad for a position that requires extreme security and is for a vast area

    Advice to Management

    Don't be phony, give a person real expectations on what this job entails


  7. "Customer Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Analyst in Edgewood, MD
    Current Employee - Customer Support Analyst in Edgewood, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smiths Detection full-time (Less than a year)

    Pros

    Very blessed to have the supervisor I have. Her and upper level management are incredible. Lot of compassion and promotes team atmosphere. Very understanding and supportive of the learning curve that is in place.

    Cons

    Team atmosphere promotes taking on other rolls of the company that you are not ready for. Training should consist of more then getting a email with a walkthrough on it . No clear protocol to position.

  8. "Great company & people with low pay & employee appreciation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Smiths Detection full-time

    Pros

    A lot of growth & learning potential. Surrounded by great people and atmosphere, but constantly given responsibilities of various positions without any monetary or non monetary benefits.

    Cons

    Lack of value for employees and their contributions, salaries lower than industry. A lot of politics that prevent the true value of employees to be seen.

    Advice to Management

    If salaries cannot be higher, consider non monetary acknowledgements for employees (not paper awards but time off or health coverage). Step aside from all the politics to look at the true benefit of employees & their contributions when making decisions as to what would benefit the company the most in the long run.


  9. "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Smiths Detection full-time

    Pros

    Great place to work and good people

    Cons

    no issues. business evolving, which means change, which is often a challenge for some people.


  10. Helpful (5)

    "FSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSE
    Current Employee - FSE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Used to be a fantastic company to work for.

    Cons

    New upper management has basically destroyed employee moral, poor decision making forced lots of good people to quite. No recognition and too many mid level managers who create a no ownership of any project, just too many people trying to reinvent the wheel and micro manage. excessive employee benefit cuts causing everyone to start looking for employment somewhere else.

    Advice to Management

    Quit and hire competent people who can listen to the people who have been doing the job lot longer .


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