Smiths Detection Reviews | Glassdoor

Smiths Detection Reviews

Updated April 8, 2019
147 reviews

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3.1
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Richard Ingram
46 Ratings

Employee Reviews

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Pros
  • "There are some great people who work there" (in 12 reviews)

  • "Great product, good people, going in the right direction" (in 9 reviews)

Cons
  • "There is a large gap between upper management and the day-to-day staff that creates a awkward "behind the glass door" environment" (in 13 reviews)

  • "Promises of a yearly bonus were never paid out during my employment" (in 3 reviews)

More Pros and Cons

  1. "Petty good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Smiths Detection full-time (More than a year)

    Pros

    Coworkers are great. There always a beginning to invest in the employees through Continuous Improvement education.

    Cons

    High leadership turnover. Accounts payable is terrible.

    Advice to Management

    Keep investing in the employees.


  2. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Boston, MA
    Current Employee - Field Service Technician in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Smiths Detection full-time (More than 5 years)

    Pros

    Always work available, job security

    Cons

    Tight deadlines, on call constantly, poor life-work balance

  3. Helpful (3)

    "Not for field service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician
    Former Employee - Field Service Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smiths Detection full-time (More than 5 years)

    Pros

    pay is ok. Everything is great if you work at the HQ locations.

    Cons

    If you are a field service technician, you are dirt. 80% or more on call, no rest. Forget about having time for yourself. You are dirt that the company walks on even though field techs are ones that are barely keeps this company afloat.

    Advice to Management

    Look at local management as to why everyone quit. You promote the wrong people. You have a good ol boy situation going on. Everyone knows it.


  4. "Customer support analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Edgewood, MD
    Former Employee - Customer Support Specialist in Edgewood, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Smiths Detection full-time (Less than a year)

    Pros

    I t was great getting the different experience as someone who has not worked in this type of Call centre. Very consistent pace and always learning something new. The systems that are used are industry standards... so if you haven't worked with SAP they are willing to teach you everything.

    Cons

    Management communication leaves a lot to be desired. There is high turnover. Each department is very cliquish. I took the reviews that I saw on glassdoor and indeed with a grain of salt. I was optimistic in thinking everyone has their own lived experiences... Long and short, if you don't have experience it's a great place to learn staples systems in the industry. I would feel it out, but continue to explore your options.

    Advice to Management

    I would think about employee satisfaction little more. In my last two weeks I think there was an survey implemented hopefully changes were made.


  5. Helpful (1)

    "Try to avoid this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, CA
    Current Employee - Anonymous Employee in Newark, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Smiths Detection full-time (More than a year)

    Pros

    Everyone in the technology group are amazing and genuinely care for what they do.

    Cons

    Upper management only cares about profit margins and stake holder satisfaction. They don't care about employee satisfaction or well being.

    Advice to Management

    Listen to the people at the bottom, in the end we are the ones who make the products what they are. If we're not cared for, why should we care about you?


  6. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Smiths Detection full-time

    Pros

    A lot of OJT and experienced technicians.

    Cons

    The company is undermanned, asks for 110% at all times.


  7. Helpful (1)

    "Import Export Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edgewood, MD
    Former Employee - Anonymous Employee in Edgewood, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smiths Detection full-time (Less than a year)

    Pros

    Good benefits and that is all.

    Cons

    Micro managed, horrible pay, upper Managment doesn’t look out for their employees.

    Advice to Management

    Hire managers that are likeable to their employees and are not petty or have no life outside of work.

  8. Helpful (1)

    "EHS Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    high degree of movability within the company

    Cons

    Company is not supportive of staff. There is a large gap between upper management and the day-to-day staff that creates a awkward "behind the glass door" environment. The company gives extremely high salaries to the upper management but severely under pays the rest of the staff. Promises of a yearly bonus were never paid out during my employment.


  9. "Always in Flux"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edgewood, MD
    Current Employee - Anonymous Employee in Edgewood, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Smiths Detection full-time

    Pros

    For the most part, good peers to work with. Good work/life balance. Very focused on employee safety.

    Cons

    Constant turnover of upper management and recent reorganization has led to leadership vacuums. Salaries tend toward the lower end of the spectrum. Career advancement opportunities are very limited. While significant efforts have been made to improve company culture, progress in affecting overall culture has been very slow.

    Advice to Management

    Become familiar with the talent you have and be proactive in helping to manage people into the positions they were designed to work.


  10. Helpful (1)

    "Sr Field Service Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Engineer in Edgewood, MD
    Current Employee - Field Engineer in Edgewood, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Smiths Detection full-time (More than 10 years)

    Pros

    Used to be an excellent sales oriented company who understood the importance of service & made every effort to grow the business.

    Cons

    Keep making the same mistakes over & over. Change management way too often. Incompetent managers at the highest levels do not make the effort to learn the business they have inherited, leaving the people who make the money for the company without motive. Company is coasting on reputation built by others years ago. Have shifted their service paradigm over the past few years from quality to quantity creating the "just get by" attitude mentioned in other reviews. No respect for technical expertise or experience.

    Advice to Management

    Get rid of half of the middle managers hired in the last 5 years & promote a "Buck Stops Here" environment counter to the current "Hire Someone to Blame" paradigm.