Snap-on Reviews | Glassdoor

Snap-on Reviews

Updated October 7, 2017
88 reviews

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Current Employees

3.6
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Snap-on Chairman, President, and CEO Nick Pinchuk
Nick Pinchuk
48 Ratings

88 Employee Reviews

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Pros
  • Great benefits including insurance, EAP, 401k and even a pension (in 9 reviews)

  • Great company, great benefits, everyone is eager to help and make you successful (in 9 reviews)

Cons
  • Long hours, difficult customers can play a part (in 11 reviews)

  • Not enough emphasis on work-life balance (in 6 reviews)

More Pros and Cons

  1. "Product Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kenosha, WI
    Current Employee - Anonymous Employee in Kenosha, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on full-time (More than 3 years)

    Pros

    Great work environment. Lots of flexibility in terms of projects and hours.

    Cons

    Not much upward mobility due to how often people stay with Snap-on

    Advice to Management

    Build a talent management competency within the organization. It's difficult to know what you need to do to get to the next step.


  2. "Franchisee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Snap-on full-time

    Pros

    opportunity to own your own buisness

    Cons

    to be successful you need to put in massive amounts of time between running route and paperwork you can easily devote your entire life to making this thing go (literally!!) franchises rarely sell to outside parties you just liquidate the assets when you're done

    Advice to Management

    I don't know what to say

  3. "Marketing Communications Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on as an intern

    Pros

    Having the opportunity to be around a work place where individuals believe in the brand and push each other to another standard. Is one the best things to have when working for a company.

    Cons

    Not having the opportunity to Internsooner!


  4. "tools company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Snap-on full-time

    Pros

    very good company to work for

    Cons

    no cons to give at all


  5. "Warehouse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Crystal Lake, IL
    Current Employee - Warehouse Associate in Crystal Lake, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Snap-on full-time (More than 10 years)

    Pros

    Decent pay and benefit package. Overtime if you want it.

    Cons

    Too much overtime if you do not like it.


  6. Helpful (2)

    "Great company, but needs to evolve and modernize to attract younger talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern - Hourly in Kenosha, WI
    Current Employee - Intern - Hourly in Kenosha, WI
    Recommends
    No opinion of CEO

    I have been working at Snap-on full-time (More than a year)

    Pros

    -My entire department is wonderful, everyone is so friendly
    -Its great to work for such a well known and well-liked company
    -People really like working here, many have worked at Snap-on for 20 or more years, people have pride in their work
    -Snap-on values its associates, and tries to provide "perks" which are really great.

    Cons

    -Very old, white, male dominated (average age at the company is probably 55)
    -Traditional views, very hierarchical. The smallest decisions need approval from 5 different people.
    - Good old boys club
    -Not ideal for younger, more innovative or creative people, unless the company starts to adapt.


  7. Helpful (2)

    "it is what it is, i guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Poway, CA
    Current Employee - Retention Specialist in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Snap-on (More than a year)

    Pros

    it was pretty stable and you got paid on time

    Cons

    a lot of scheming among the lower management instead of spending their time supporting their team

  8. Helpful (5)

    "Unbelievable Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Diagnostics Sales Developer in Kenosha, WI
    Current Employee - Diagnostics Sales Developer in Kenosha, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Snap-on full-time (More than 3 years)

    Pros

    American pride
    A mostly solid product line
    A lot of good people at many levels in the company
    Very hard-working co-workers
    Opportunities to travel and see things you otherwise might not

    Cons

    Unbelievable chaos, 24/7.

    "Good-ol' boys" syndrome - "How could any idea but ours be the right one?"

    Ridiculous sales goals, the most consistent reward for doing well is more to do! 5 to 15 percent increase in go-gets and bonus tiers every year, but no COLA for you. Ever.

    Inconsistent programs, amnesia to promises made, total denial of anything that would even slightly require a change to the pre-established plan handed down at the last minute.

    The most vague concept of IT support for the product, and the sales systems, and the billing systems, etc... Unbelieveable communication breakdown between departments, data sets, and so on, at every level.

    When you find a problem in the Diagnostic Tool software, and take the time to document it with the customer, and report it, you never hear back. It takes months to years to get it fixed, and there are no release notes on their service upgrades, so you don't know where you stand.

    Commission scam - "Unlimited Income" claimed due to the Shopkey Sales portion of the job, nevermind that they sell it over the phone under the primary Mitchell1 sales channel by telling lies, and leave you with the fallout. Angry customers find out they are under contract, when they were told it was a 30 day trial. Then you walk into a hornet's nest. Any work you do to try to rectify the situation may help your franchisee's relationship with their customer, but won't pay you a cent. In addition to this, the Mitchell Sales Channel gets the inside track on new programs, marketing, training, etc. Your role as a ShopKey Rep is an after thought.

    Ridiculous work/life balance. Actual work hours expectation exceeds normal waking hours of average human being.

    You are considered "Management" but have no actual authority of any real kind.

    Constant Tug-of-War between local management, Regional management, the "DI" (Diagnostics & Information) division, and the Tools division, over what is priority #1. This leaves you with a "Drop what you're doing, and focus on, well, everything all at once" directive about 2-8 times per week. You effectively have about 9 bosses, 30 Franchisees to care for, and something like 3,500 individual customers and businesses to try to work with. Good luck!

    Advice to Management

    Somebody, somewhere has got to start listening to the customers, and not just the hand-picked happy ones. Stop burning out your franchisees and management team, and you won't have as much "Heartburn" to deal with all the time. This company is headed for an upheaval at some point, if something doesn't change.


  9. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on full-time

    Pros

    Quality Product, Brand Recognition, Macro Managed, Manufacturer of your own product that you are selling, 95 plus years of great company success.

    Cons

    Lots of hours needed to make a competitive salary, no company car or even much of an expense allowance, Fortune 500 mentality and treatment of employees, little support in the field or with training (in certain jobs)

    Advice to Management

    Get back to your roots and be an all around world class company. That starts with treating your employees like assets instead of 70 hour a week expendables. That might also mean spending some money.


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on full-time

    Pros

    The people are amazingly talented and very down to earth.

    Cons

    High stress work environment


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