Snap-on Reviews | Glassdoor

Snap-on Reviews

Updated August 17, 2017
20 reviews

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Snap-on Chairman, President, and CEO Nick Pinchuk
Nick Pinchuk
9 Ratings

20 Employee Reviews

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Pros
  • Great benefits including insurance, EAP, 401k and even a pension (in 9 reviews)

  • Great company, great benefits, everyone is eager to help and make you successful (in 9 reviews)

Cons
  • Long hours, difficult customers can play a part (in 11 reviews)

  • Work-life balance is up to the franchisee (in 5 reviews)

More Pros and Cons

  1. "Mobile company store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile Company Store Manager in Los Angeles, CA
    Former Employee - Mobile Company Store Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Snap-on full-time (Less than a year)

    Pros

    Got to work with and sell the best tools money can buy. Dealing with professionals that love their craft and snap on.

    Cons

    My experience was really odd. At 1st during the interview the recruiter made it seem as if you can make all kinds of money when you hit your bonus. This was so far from the truth. The recruiter who is now promoted gave incorrect information and mislead that group of new hires. To top it off the management team was all talk no action. For example they said do something a certain way but they wouldn't do it themselves. Management in Southern California seems to have a culture of cover your own butt. If you want to make 50k and make zero bonus sign up for this job.

    Advice to Management

    Do what you say and lead by example.


  2. Helpful (3)

    ""Equipment Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Equipment Sales Specialist in Palm Bay, FL
    Former Employee - Equipment Sales Specialist in Palm Bay, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Snap-on full-time (More than 3 years)

    Pros

    Company benefits
    Flexible schedule
    Learning experience
    Nothing else is good

    Cons

    Micro management, constant report data entry requirements.

    Age discrimination, sexual discrimination, religious discrimination, racial discrimination, they are all here.

    No marketing for this division or products.

    Poor quality control of final products.

    Customer complaints not dealt with properly.

    Poor service representation, lack of service personnel to deal with products.

    After you are hired you find out that they use other channels of distribution in your "protected territory" to undersell products at lower prices and they do not allow you to price match.

    No co-operation with other divisions of Snap-on. You must use your own vehicle, trailer, home office, computer, cell phone, etc.

    The only thing they provide is sub-standard training, brochures and business cards.

    You get a "non-reimbursable expense" check plus commission instead of a salary and are required to cover every single one of your expenses and work as many hours needed to get the job done.

    Snap-on does not give you a protected territory, they sell competing items through their tool dealers, independent representatives in the same area, and through Advance Auto Parts and Napa Auto parts stores.

    Unless the equipment is from John Bean you do not get paid, so your territory is not protected.

    They do not pay a salary, you get an expense account that does not count towards income so it is hard to get a bank loan when you want to buy a home.

    You are on your own. Your mangers purpose is as follows: 1) Collect your reports and compile them with others to make a report to give to his manager, who then takes those reports and compiles them for his manager. 2)To harass you with threats if you are not making your numbers. They may give you a grace period at first to reach the numbers that are expected of you. If you are good at either brown nosing, or a good enough salesman that you can convince management that things are going to be better, you will be left alone.

    Low pay, low commission, incompetent upper management, incompetent lower management, poor opportunity to succeed, poor training, no support.

    Be prepared to spend more than you make in the first 1 to 2 years.

    Advice to Management

    You need to re-evaluate these 20-year-old territories. You cannot continue to just believe the words from managers that it is the salespeople that are the problem. Most of your managers are lazy and ineffective, some of them have more than one job and own other businesses. This is because the job you gave them is so easy they can put a few hours a week into it and still get paid and their superiors are their buddies that will cover for them. They are unwilling to manage and come up with new and fresh ideas, and instead sit and hold the reins of a floundering division.

  3. Helpful (3)

    "Sad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distribution Associate in Crystal Lake, IL
    Current Employee - Distribution Associate in Crystal Lake, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Snap-on full-time (More than 10 years)

    Pros

    Benefits are pretty good and lots of good employees work at this location besides that nothing good

    Cons

    Clueless supervisors. Sexual and racial harassment is rampant people treated as nothing from supervisors in all departments

    Advice to Management

    Retrain supervisors on sensitivity and how to treat associates


  4. Helpful (3)

    "assembler"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Personal Care Worker in Milwaukee, WI
    Former Employee - Personal Care Worker in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook

    I worked at Snap-on full-time (More than a year)

    Pros

    Good pay good hours easy work

    Cons

    The leads trying hitting on their worker and if u ain't talk u don't make it a lot of people didn't make it because of such

    Advice to Management

    Make sure your leads don't keep getting women fired for not playing with them


  5. Helpful (1)

    "CEO personal wealth grows on the backs of slaves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Kenosha, WI
    Former Employee - Anonymous in Kenosha, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Snap-on full-time

    Pros

    Benefits, pay is ok but not if you weigh it against actual hours worked and fear factors

    Cons

    Long work hours, constant demands to keep up with reduction in personnel. Senior management personal wealth grows while families are ripped apart by layoffs of the personnel that made them wealthy. Only "game" in town so people work there and pray not to be laid off during next "reduction". They want blood but heaven forbid you have work/life issues. Makes me sick that the CEO is applauded for "his" success when all he does is work people to death.

    Advice to Management

    None... Since they will always have new workers who need jobs that they can chew up and spit out. Employee productivity is fueled by fear...


  6. Helpful (6)

    "Equipment sales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Equipment Sales Specialist in Southeast Owasco, NY
    Former Employee - Equipment Sales Specialist in Southeast Owasco, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Snap-on (More than 10 years)

    Pros

    Flexible schedules, enjoy working with most accounts.
    Work with wide range of people and companies.
    Enjoy time working with Industrial and Military Reps.

    Cons

    Micro manager, bullying, age discrimination, unreal forecasting, manager only cares about himself and his commissions, has no care for customer satisfaction.
    Tells you after hired, the more you need me the less I need you.
    No MARKETING!
    CRS program is a joke! Modified excel spread sheet.
    Compete against our own company products.
    Do not make anything close to what they tell you! Will spend more than you make at least for one to two years.
    Turn over is at least one person a month in our sales team.
    No chance for advancement. HR protects even the worst managers.
    Poor training and no follow up training.
    No support from franchises that we are told we have to work with. They also cannot stand our manager.

    Advice to Management

    Look at how the Conway Country Club is being managed!


  7. Helpful (2)

    "Customer Care Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Center Representative in Crystal Lake, IL
    Former Employee - Customer Care Center Representative in Crystal Lake, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People I worked with were nice.

    Cons

    Working in the Customer Care center you are required to meet certain requirements that are not logical. Say for example if you are on a call that starts before your scheduled break but runs into that break...well you are out of compliance and it will have a negative impact on you but you MUST stay on the call until finished. So you are penalized for doing your job with no choice in the matter. They recently changed their system so that every customer care agent is required to take care of any call they get to eliminate transfers. This is a huge problem since their computer systems are horrible and difficult to use. to get the information needed quickly. 99% of the new hires were gone before 90 days when I worked there. The stress and amount of work required is not worth the 15 dollars an hour. You also have to get to work early to get your computer programs all set up and running so you are ready to take a call seconds after your shift starts.MANY people start work duties before their shift just to get caught up. MANY people also do some work during breaks and lunch for the same reasons. This is actually against the law but they continue to do this to keep up with the job. Bottom line is I would never advise anyone to work in the call center or really anywhere at Snap- on due to the way they operate. Much better options.

    Advice to Management

    Don't just agree with the ridiculous rules question them to upper management and support the people under you. The attitude in the CCC is not good and many people are unhappy and looking for other options.

  8. Helpful (3)

    "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Kenosha, WI
    Former Employee - Account Manager in Kenosha, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Solid brand name in industry.

    Cons

    Old mature industry, profit margins are scaling back, Snap-on looking toward a cheaper labor force. My salary was cut by 50% in 2 years, they tell you via email. I was in the top 20% in Sales. CEO takes about $9M a year out in "stock options".....while they cut the workers salaries.

    Advice to Management

    None....they cannot be advised by anyone beneath their job title. Good Ol Boys club.


  9. Helpful (3)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Snap-on full-time (More than 8 years)

    Pros

    company overall is wonderful, except CS for Dealer area

    Cons

    working in CS in CL for Dealers, worst experience

    Advice to Management

    Stop making Customer Service sell to keep their jobs


  10. Helpful (3)

    "Foul place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Regular pay check, incredibly hard to get fired, can scan your car any time

    Cons

    No respect for employees, no faith in employees, motivational talks is the threat of being fired, ignorant, not forward thinking

    Advice to Management

    Invest in your employees, ditch the ways of having everyone walk on egg shells, look to the future, be proactive not reactive, it is no longer 1988, nepotism needs to stop


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