Snap-on Reviews | Glassdoor

Snap-on Reviews

Updated July 9, 2017
24 reviews

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2.0
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Snap-on Chairman, President, and CEO Nick Pinchuk
Nick Pinchuk
9 Ratings

24 Employee Reviews

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Pros
  • Great benefits including insurance, EAP, 401k and even a pension (in 9 reviews)

  • Great company, great benefits, everyone is eager to help and make you successful (in 9 reviews)

Cons
  • Long hours, difficult customers can play a part (in 11 reviews)

  • Work-life balance is up to the franchisee (in 5 reviews)

More Pros and Cons

  1. "I am glad it was temporary."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Worker in Crystal Lake, IL
    Former Employee - Warehouse Worker in Crystal Lake, IL
    No opinion of CEO

    I worked at Snap-on full-time (Less than a year)

    Pros

    Very safe work conditions. Very orderly break times. Solid team leaders on shifts. Overall good communication through the chain of command.

    Cons

    Terrible work schedules. Never knowing if your shift was going to be eight hours or ten hours. Constantly changing warehouse procedure. Constant micromanaging. Morale was poor.

    Advice to Management

    Work on morale for employees. Don't underpay and overwork. You make people work over 50 hours a week just to survive.


  2. Helpful (3)

    "Unbelievable Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Diagnostics Sales Developer in Kenosha, WI
    Current Employee - Diagnostics Sales Developer in Kenosha, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Snap-on full-time (More than 3 years)

    Pros

    American pride
    A mostly solid product line
    A lot of good people at many levels in the company
    Very hard-working co-workers
    Opportunities to travel and see things you otherwise might not

    Cons

    Unbelievable chaos, 24/7.

    "Good-ol' boys" syndrome - "How could any idea but ours be the right one?"

    Ridiculous sales goals, the most consistent reward for doing well is more to do! 5 to 15 percent increase in go-gets and bonus tiers every year, but no COLA for you. Ever.

    Inconsistent programs, amnesia to promises made, total denial of anything that would even slightly require a change to the pre-established plan handed down at the last minute.

    The most vague concept of IT support for the product, and the sales systems, and the billing systems, etc... Unbelieveable communication breakdown between departments, data sets, and so on, at every level.

    When you find a problem in the Diagnostic Tool software, and take the time to document it with the customer, and report it, you never hear back. It takes months to years to get it fixed, and there are no release notes on their service upgrades, so you don't know where you stand.

    Commission scam - "Unlimited Income" claimed due to the Shopkey Sales portion of the job, nevermind that they sell it over the phone under the primary Mitchell1 sales channel by telling lies, and leave you with the fallout. Angry customers find out they are under contract, when they were told it was a 30 day trial. Then you walk into a hornet's nest. Any work you do to try to rectify the situation may help your franchisee's relationship with their customer, but won't pay you a cent. In addition to this, the Mitchell Sales Channel gets the inside track on new programs, marketing, training, etc. Your role as a ShopKey Rep is an after thought.

    Ridiculous work/life balance. Actual work hours expectation exceeds normal waking hours of average human being.

    You are considered "Management" but have no actual authority of any real kind.

    Constant Tug-of-War between local management, Regional management, the "DI" (Diagnostics & Information) division, and the Tools division, over what is priority #1. This leaves you with a "Drop what you're doing, and focus on, well, everything all at once" directive about 2-8 times per week. You effectively have about 9 bosses, 30 Franchisees to care for, and something like 3,500 individual customers and businesses to try to work with. Good luck!

    Advice to Management

    Somebody, somewhere has got to start listening to the customers, and not just the hand-picked happy ones. Stop burning out your franchisees and management team, and you won't have as much "Heartburn" to deal with all the time. This company is headed for an upheaval at some point, if something doesn't change.

  3. Helpful (1)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good health insurance, work from home

    Cons

    Management does not provide tools for success


  4. "Position applied for was nothing close to daily execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    Assembly Personnel, Pension Plan and Clean Assembly Floor

    Cons

    Tedious Data Entry, Production Clerk Type Duties 70% of Time, Logistical Support, Lack of Policy & Development (exempt & hourly), Limited Communication and Lack of Time For Process Improvement Due To Supervision Being Saturated With Other Areas of Responsibility. Lack of Budget For Process Improvement but Pushed to Implement w/out Appropriate Funds. Safety/Wellness Program is Highly Bragged about but almost 100% outsourced.

    Advice to Management

    Put fundamental policies in place and ensure they are visible/transparent to the entire plant. With no foundation progress and change is difficult. Have training and development opportunity for both assembly and management personnel. Utilize all the talent at the plant including hourly personnel to take the safety and wellness programs to exciting levels and leave the contractor to less able locations.


  5. "General Warehouse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crystal Lake, IL
    Current Employee - Anonymous Employee in Crystal Lake, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Snap-on full-time

    Pros

    Co-workers would be the only reason

    Cons

    Management is horrible 100% turn over rate, can't keep good people


  6. Helpful (1)

    "work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    its a steady job with decent pay

    Cons

    expectation to work 24/7 and lack of promotions


  7. Helpful (1)

    "Left the Manager not the Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crystal Lake, IL
    Former Employee - Anonymous Employee in Crystal Lake, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Snap-on full-time (More than 3 years)

    Pros

    Great benefits and decent vacation and holiday schedule. People really, REALLY like working for the company. They like to promote from within. Most people are very positive and fun to work with.

    Cons

    BIG work load, behind in technology. Manager was very dis-organized which added to an already stressful environment. Pay was low given the expectations. Given projects friday at end of the day and needed completion by sunday evening. Then nothing would happen. I would like to think it is the manager and not the company. Perhaps the biggest con is that a big company like this is letting a manager slip through the cracks and go on a power trip.

    Also, there were no resources provided by the company in regards to who to talk to. When approached HR, they referred me to my manager. Bottom line is the Cons outweighed the Pros and it was time to go.

    Advice to Management

    Do not let small departments slip through the cracks because they are meeting the bottom line. At what cost is the bottom line worth? Expecting employees to work all the time for average pay isn't realistic.

  8. Helpful (1)

    "Great Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great tools. Very recognizable brand.

    Cons

    long hours. Little help with from HQ with customer issues.

    Advice to Management

    Be nice


  9. Helpful (1)

    "receiving clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receiver in Carson City, NV
    Former Employee - Receiver in Carson City, NV
    Doesn't Recommend

    I worked at Snap-on full-time (More than 3 years)

    Pros

    The money was pretty good, The overtime was great

    Cons

    Too much micro managing

    Advice to Management

    Ease up on the micro managing


  10. Helpful (2)

    "Know what you are getting into."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Company Store Manager in Nowhere, OK
    Current Employee - Mobile Company Store Manager in Nowhere, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Excellent base salary with commission based on sales. No risk (don't have to purchase truck or tools). Training was excellent. The tool pricing for employees is 50% off. Tools really are the best on the market. Reasonable benefits. Paid holidays and time off. You receive a company phone and all supplies that you will need. Corporate expense card for any reasonable needs for the business (will require receipts uploaded via phone app or website).

    Cons

    THE HOURS. You are expected to work 12-14 hours per day, 5 days per week. This is unreasonable. At first when I started doing research on the position, I thought "well maybe these guys are exaggerating." Definitely not. Also you will receive approx 10 different logins for use with different accounts ( ie. email, ups, computer, benefits, deposits, just to name a few). Know your route. You might get placed in area where Snap-on has not been for some time and the customers are reluctant to purchase at first and will have many broken tools. Also you are required to collect previous drivers account debt (some being very high amounts where customer cannot afford to purchase more tools). The amount of paperwork you will do a week is very high. You are expected to print and save numerous reports that document every transaction that is completed. This is probably normal for any manager position, but still seems outdated and inefficient, especially with current cloud services available online.

    Advice to Management

    The hours are ridiculous. Maybe make the paperwork more efficient. Come up with easier way to track and check in stock orders in a way that will automatically highlight that it is an order for specific customer on the prelist. Maybe have 4 day work week.


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