Snap-on Reviews | Glassdoor

Snap-on Reviews

Updated September 12, 2017
162 reviews

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162 Employee Reviews

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Pros
  • Great benefits including insurance, EAP, 401k and even a pension (in 9 reviews)

  • Great company, great benefits, everyone is eager to help and make you successful (in 9 reviews)

Cons
  • Long hours, difficult customers can play a part (in 11 reviews)

  • Work-life balance is up to the franchisee (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "it is what it is, i guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Poway, CA
    Current Employee - Retention Specialist in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Snap-on (More than a year)

    Pros

    it was pretty stable and you got paid on time

    Cons

    a lot of scheming among the lower management instead of spending their time supporting their team


  2. Helpful (3)

    "Unbelievable Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Diagnostics Sales Developer in Kenosha, WI
    Current Employee - Diagnostics Sales Developer in Kenosha, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Snap-on full-time (More than 3 years)

    Pros

    American pride
    A mostly solid product line
    A lot of good people at many levels in the company
    Very hard-working co-workers
    Opportunities to travel and see things you otherwise might not

    Cons

    Unbelievable chaos, 24/7.

    "Good-ol' boys" syndrome - "How could any idea but ours be the right one?"

    Ridiculous sales goals, the most consistent reward for doing well is more to do! 5 to 15 percent increase in go-gets and bonus tiers every year, but no COLA for you. Ever.

    Inconsistent programs, amnesia to promises made, total denial of anything that would even slightly require a change to the pre-established plan handed down at the last minute.

    The most vague concept of IT support for the product, and the sales systems, and the billing systems, etc... Unbelieveable communication breakdown between departments, data sets, and so on, at every level.

    When you find a problem in the Diagnostic Tool software, and take the time to document it with the customer, and report it, you never hear back. It takes months to years to get it fixed, and there are no release notes on their service upgrades, so you don't know where you stand.

    Commission scam - "Unlimited Income" claimed due to the Shopkey Sales portion of the job, nevermind that they sell it over the phone under the primary Mitchell1 sales channel by telling lies, and leave you with the fallout. Angry customers find out they are under contract, when they were told it was a 30 day trial. Then you walk into a hornet's nest. Any work you do to try to rectify the situation may help your franchisee's relationship with their customer, but won't pay you a cent. In addition to this, the Mitchell Sales Channel gets the inside track on new programs, marketing, training, etc. Your role as a ShopKey Rep is an after thought.

    Ridiculous work/life balance. Actual work hours expectation exceeds normal waking hours of average human being.

    You are considered "Management" but have no actual authority of any real kind.

    Constant Tug-of-War between local management, Regional management, the "DI" (Diagnostics & Information) division, and the Tools division, over what is priority #1. This leaves you with a "Drop what you're doing, and focus on, well, everything all at once" directive about 2-8 times per week. You effectively have about 9 bosses, 30 Franchisees to care for, and something like 3,500 individual customers and businesses to try to work with. Good luck!

    Advice to Management

    Somebody, somewhere has got to start listening to the customers, and not just the hand-picked happy ones. Stop burning out your franchisees and management team, and you won't have as much "Heartburn" to deal with all the time. This company is headed for an upheaval at some point, if something doesn't change.

  3. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on full-time

    Pros

    Quality Product, Brand Recognition, Macro Managed, Manufacturer of your own product that you are selling, 95 plus years of great company success.

    Cons

    Lots of hours needed to make a competitive salary, no company car or even much of an expense allowance, Fortune 500 mentality and treatment of employees, little support in the field or with training (in certain jobs)

    Advice to Management

    Get back to your roots and be an all around world class company. That starts with treating your employees like assets instead of 70 hour a week expendables. That might also mean spending some money.


  4. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Snap-on full-time

    Pros

    Great place to get experience. A lot of responsibilities and meetings but if you put in the effort you will be rewarded. Make a lot of good connections in the automotive industry.

    Cons

    Baby sitting franchisees after they make a sale. As much as you teach them they won't always retain what you've taught them so be prepared to do it over and over and over again. Not much opportunities to grow on the diagnostic side.

    Advice to Management

    Continue to take care of your sales force.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on full-time

    Pros

    The people are amazingly talented and very down to earth.

    Cons

    High stress work environment


  6. "Programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in San Jose, CA
    Current Employee - Programmer Analyst in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on full-time (More than a year)

    Pros

    Always encourage to lear new things.

    Cons

    Compensation could be lttle more .

    Advice to Management

    N/A


  7. "Diagnostic Sales Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Diagnostic Sales Developer in Buffalo, NY
    Former Employee - Diagnostic Sales Developer in Buffalo, NY
    Neutral Outlook
    Approves of CEO

    I worked at Snap-on full-time (More than 5 years)

    Pros

    Good retirement. Ability to make commissions and bonus

    Cons

    Company is behind the times

  8. Helpful (4)

    ""Equipment Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Equipment Sales Specialist in Palm Bay, FL
    Former Employee - Equipment Sales Specialist in Palm Bay, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Snap-on full-time (More than 3 years)

    Pros

    Company benefits
    Flexible schedule
    Learning experience
    Nothing else is good

    Cons

    Micro management, constant report data entry requirements.

    Age discrimination, sexual discrimination, religious discrimination, racial discrimination, they are all here.

    No marketing for this division or products.

    Poor quality control of final products.

    Customer complaints not dealt with properly.

    Poor service representation, lack of service personnel to deal with products.

    After you are hired you find out that they use other channels of distribution in your "protected territory" to undersell products at lower prices and they do not allow you to price match.

    No co-operation with other divisions of Snap-on. You must use your own vehicle, trailer, home office, computer, cell phone, etc.

    The only thing they provide is sub-standard training, brochures and business cards.

    You get a "non-reimbursable expense" check plus commission instead of a salary and are required to cover every single one of your expenses and work as many hours needed to get the job done.

    Snap-on does not give you a protected territory, they sell competing items through their tool dealers, independent representatives in the same area, and through Advance Auto Parts and Napa Auto parts stores.

    Unless the equipment is from John Bean you do not get paid, so your territory is not protected.

    They do not pay a salary, you get an expense account that does not count towards income so it is hard to get a bank loan when you want to buy a home.

    You are on your own. Your mangers purpose is as follows: 1) Collect your reports and compile them with others to make a report to give to his manager, who then takes those reports and compiles them for his manager. 2)To harass you with threats if you are not making your numbers. They may give you a grace period at first to reach the numbers that are expected of you. If you are good at either brown nosing, or a good enough salesman that you can convince management that things are going to be better, you will be left alone.

    Low pay, low commission, incompetent upper management, incompetent lower management, poor opportunity to succeed, poor training, no support.

    Be prepared to spend more than you make in the first 1 to 2 years.

    Advice to Management

    You need to re-evaluate these 20-year-old territories. You cannot continue to just believe the words from managers that it is the salespeople that are the problem. Most of your managers are lazy and ineffective, some of them have more than one job and own other businesses. This is because the job you gave them is so easy they can put a few hours a week into it and still get paid and their superiors are their buddies that will cover for them. They are unwilling to manage and come up with new and fresh ideas, and instead sit and hold the reins of a floundering division.


  9. "Industrial account Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Manager in Providence, RI
    Current Employee - Associate Account Manager in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on (More than 5 years)

    Pros

    Positive work environment. Great Products. Great customers. Great place to work overall

    Cons

    None. Great place to work

    Advice to Management

    New management doing well with employee input.


  10. "Wonderful"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Snap-on part-time

    Pros

    They treat their employees equally and fairly

    Cons

    Wish more positions were available in North Carolina


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