Snapfish Reviews | Glassdoor

Snapfish Reviews

Updated September 19, 2017
81 reviews

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3.0
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Jasbir Patel
20 Ratings

81 Employee Reviews

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Pros
  • Awesome work-life balance compared to many Bay area companies (in 12 reviews)

  • Decent work-life balance / work from home policy (in 6 reviews)

Cons
  • No one is really happy except the management may be and at this point it is all about getting a paycheck while looking for opportunities (in 7 reviews)

  • Especially when you look around you, everyone else is working just as hard if not harder (in 3 reviews)

More Pros and Cons

  1. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snapfish full-time

    Pros

    Management
    Smart Staff
    Partner Relationships

    Cons

    Management styles allowed
    Dead weight employees


  2. Helpful (1)

    "Still changing, still not moving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Snapfish full-time (More than 5 years)

    Pros

    Decent work-life balance unless you work with India team
    Decent benefits
    Lovely people

    Cons

    Below market salary
    Late working hours if you work with India teams
    Lack of or only paying lip service to transparency
    Unclear accountability, roles ownership
    Fired/laid off a lot of smart people, unclear why and different managers say different things
    Some people appear to do absolutely nothing, for years.
    Some people i've been told were told to do nothing, despite experience
    The site's features are so behind competition, and the stuff that does get built doesn't make a lot of sense.

    Advice to Management

    Could you be more transparent and specific at a company level?

  3. Helpful (6)

    "Grateful to be here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in San Francisco, CA
    Current Employee - Senior Project Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snapfish full-time (More than a year)

    Pros

    Excellent people, solid plan for growth, expanding customer and partner business...all the key pieces in place for continued success in the marketplace. Plus a nice, new office in a great location, competitive salaries and benefits, fun environment, etc. We work hard, but also have lots of laughs in the office. Easy to make friends here. Established company - founded in 1999!

    Cons

    Company has recently undergone a restructure after separating from HP in 2015, so certain pieces are still falling into place and there is still a bit of dust settling. But these are common 'growing pains' for any established organization building spectacularly for the future.

    Advice to Management

    Stay the course to ensure our continued success, remain transparent and keep the lines of communication open (as you largely have been). Invest in technology!


  4. Helpful (4)

    "Great Company, Poised for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snapfish full-time

    Pros

    New, smart, engaged management that's better aligned with employees
    New HR, IT, and support staff are here to help us (they are truly fantastic)
    Better reporting techniques and data-driven decision-making
    We work on a super-fun consumer product that everyone loves!
    I work with people I trust and who complement each other's skills
    Cross-functional teams work really well together
    Convenient downtown SF location

    Cons

    Some structural and organizational changes were slow going (but that's changing!)

    Advice to Management

    Keep up with the radical transparency. It helps us all stay on the same page and enables us to work smarter. Be more flexible in staffing decisions. Try contract-to-perm relationships to try new people out and don't be afraid to part ways with workers who don't contribute to bettering the company. A good mix of tried-and-true staff, plus new idea people only makes us better.


  5. Helpful (4)

    "The turnaround continues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snapfish full-time (Less than a year)

    Pros

    Over the past year, deliberate steps have improved employee morale, customer satisfaction and sales. Leadership is aligned, the strategy is clear and the company is experiencing very positive results. The company is investing in technology, employees, and customer care. The Snapfish future is looking very bright.

    Cons

    Snapfish is an established company with a mature product. The growth experienced here may not match the steep growth and innovation experienced at a startup.

    Advice to Management

    Execute on the stated goals. Continue investing in people and customer care.


  6. Helpful (3)

    "Evolving, on the right trajectory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snapfish full-time (More than 3 years)

    Pros

    Snapfish was in a rough shape a couple of years ago, but things have been improving rapidly over the past year and we're now on the right track.

    - Good company in an interesting segment with growth opportunities
    - Solid technology
    - Employee friendly with reasonable benefits
    - Many good people -- bright engineers, creative designers, and competent managers
    - Great location, nice office space.

    Cons

    - With change comes uncertainty which may concern some.
    - We have a great deal of work to do to reach our goals.
    - A path for career growth may not always be clear or available.

    Advice to Management

    - As we move towards process and structure, keep things streamlined and nimble.
    - Invest more in marketing the platform and apps, not just the merchandise.
    - Continue with the changes to get where we need to go.


  7. Helpful (1)

    "New Era for Snapfish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Francisco, CA
    Current Employee - Anonymous in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snapfish full-time (More than 5 years)

    Pros

    CEO Jasbir Patel has revitalized Snapfish with values that put employees first. He is smart, caring and highly principled. For the first time, our company truly respects ideal team players who are hungry, humble and emotionally intelligent. Jasbir knows who everyone is, what they contribute, and this has done much to ensure that the right people are in the right positions for success. Leadership training workshops are now being offered to all. The future looks bright–there is a clear strategy, operating model, governance meetings and key metrics to inform us and keep us on track. Monthly All Hands meetings provide transparency and a forum for open communication. All staff are kept apprised of company plans and the results are shared so there is greater ownership and accountability. Each of us have a clear understanding of how we as individuals contribute to achieving company goals. Best of all, the people who work at Snapfish are hard-working and supportive. Friendly culture.

    Cons

    It's frustrating how long it has taken Snapfish to get leaders who get along and understand how to lead.

    Advice to Management

    Continue to communicate and build trust.

  8. Helpful (1)

    "Snapfish is a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Snapfish full-time

    Pros

    I have been with Snapfish for several years and have had a great experience here. I have been able to move around and upward considerably during my time at Snapfish. I am also really happy that the current management prioritizes employee satisfaction, as well as has put in place many new processes that will allow for Snapfish to grow as a business and continue to please its customers. Thank you Snapfish!!

    Cons

    More women in upper management.


  9. "It's still about passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snapfish full-time (More than 3 years)

    Pros

    No matter the changes in structure or personnel, what has always remained the same is how passionate everyone is here about making something that truly matters to our customers, and it shows. Not everyone may be on the same page at times, but no organization is perfect. What makes Snapfish different is that the people here are able to push through whatever obstacle, and still find a way to make it great.

    Cons

    None that come to mind.

    Advice to Management

    Keep striving for the future, but also keep doing so by making sure the now is just as strong.


  10. "Headed in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snapfish full-time

    Pros

    In the past 2 years, Snapfish has gone through a major culture shift with a transition in Leadership and organization but Snapfish is headed in the right direction under the leadership of the new CEO.

    - Friendly culture and environment, beautiful downtown office and nice co-workers.
    - Awesome work-life balance compared to many Bay area companies
    - Snapfish is investing in people and streamlining the organization in the right ways
    - newly formed HR team is awesome compared to HP days

    Cons

    - Current technology seems to be limiting Snapfish’s opportunities to make a bigger impact in the market.

    Advice to Management

    - Continue the increase of communication at all levels. More CEO chats outside of All-hands, with an emphasis on creating excitement and energy from the top down to rally the team.

    - Continue work on retaining and investing in employees.


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