Snow & Rock Reviews | Glassdoor

Snow & Rock Reviews

Updated November 3, 2017
17 reviews

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2.4
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Dion Taylor
7 Ratings

17 Employee Reviews

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  1. "If you wish to work in Outdoor business choose another company not Snow and Rock neither Outdoor and Cycle Concepts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Snow & Rock full-time (More than 3 years)

    Pros

    There are still some highly skilled, experienced sales staff and senior store manager who are the value for this business.

    Cons

    Cutting wages, taking off comission which ends up having unhappy sales staff as before they worked for comission. They call harmonisation but looks like people on store level suffering and staff is unsure and feel unsecure.

    Head office level there are lots of new positions opened, of course they cut hours and wages on store level to get the money to pay the new roles in HQ. The company operates two head quaters which confuses staff, and HQ people are not approachable.

    Retail is suffering, don’t go to work at Cycle Surgery as lots of stores are shut down.
    Head office VM team and Retail team comes to visit stores often and pointing out faults, blaming to each other and to the store management however there are no rules of merchandising neither retailing so literally you can’t succeed as there is always something wrong whathewer way you do.

    Shame that in the last 6 months many senior area managers and VM experties needed to leave because of restructuring and redundancy, and funnily enough those positions been given to externals - of course positions re-named but the purpose is the same... No point why they made so many people redundant. Those who have been involved to build the brand name, improved retail and visual all gone. The new teams are not specialised to outdoor and sport retail, literally they are just enjoying their well paid roles and giving all the hard work to their team while they are chilling god knows where and doing nothing.

    Last but not least the new people came from the same company or you can clearly see how connections brough in each other to the business. The latest redundancy and restructuring was a very well planned action to get out certain people. I wouldn’t recommend anyone to join to Outdoor and cycle concepts until the whole HQ management changes.

    In the past it was a great company.

    Advice to Management

    • Get back the seniors to the business who know how to do sport and outdoor. Fashion people can’t succeed anyway and fashion experience is not relevant to this business!
    • Don’t let unexperienced people to take high roles straight away. Also check the background of people, don’t promote mid level office workers to a high level leadership and managing roles.
    • Area managers must have all previous area management experience or a strong store retail background. Otherwise how you expect the store managers to respect them? Same for VM. Stop recruiting low level, unexperienced VM Managers. You had two great one who did a lot for you and you thrown them away. Same for area managers.
    • Pay the store staff fair wages. And the positions in store shouldn’t be renamed to those names what you are using. Nobody knows (neither customers neither other businesses) what those funny roles mean? Just call them simply sales assistants, supervisors and thats it!


  2. Helpful (1)

    "This Company can’t organise a pi55 up in a pub."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Snow & Rock full-time (More than 5 years)

    Pros

    Some great staff still remain across the business which will hopefully keep it afloat for another year.

    Enjoyable job role for salaried staff.

    Some nice customers who appreciate your expertise.

    Cons

    HR departments in both Guildford and Kemble couldn’t organise a pi55 up in a pub between them and have the combined brain power of a headless chicken.

    Since the merge of Snow+Rock, Cycle Surgery, Runners Need and Cotswold Outdoor (to form Outdoor & Cycle Concepts Ltd) there is a lot of uncertainty with regards to job security and regular hours for those on zero hour contracts.

    SLT utterly shambolic. IF they ever visit a store, they will NOT talk to the staff like normal human beings would. Instead, they like to congregate in the middle of the shop floor picking faults with whatever is in their line of sight. They’re like Daleks. They specialise in nothing but failure and most of them can’t even send a coherent email to the rest of the business. Then, they like to visit an expensive restaurant and hire a posh conference room to discuss this monumental mash up further. Of course their choice of transport can only be a brand new Mercedes or BMW, paid for by the rest of the business, obviously. Life must be so tough.

    Impossible to build a long term career. Expertise is no longer rewarded. No incentives to work hard any more. Those in charge see everybody as replaceable and as a result, extensive knowledge is being lost on an almost daily basis. This will be the death of the business.

    Advice to Management

    Stop making all these time-consuming and mind numbingly tedious videos about how the business is achieving great things and hitting targets.

    Stop slaughtering the positivity and work ethics of the staff that this Company has been built upon.

    Stop cutting pay and perks and expecting more in return from your staff.

    Jump from somewhere very high without a parachute.

  3. "Snow and Rock. Great company appalling management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Snow & Rock full-time

    Pros

    The people. The passion. The love for skiing and the outdoors. Like minded people who know their stuff

    Cons

    Appalling small minded utterly useless management. Reducing salaries and putting people onto hourly rates that don't reflect their talent. Staff are so over worked and unhappy as they are totally unvalued and seen as stupid and expendable. Love the industry but avoid at the moment.

    Advice to Management

    Value your staff. Look inward at yourselves.learn some respect and compassion and use your ears and act


  4. "Not everything is perfect in this world."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Sharing experience and being ahead of the technology

    Cons

    All time standing. Sometimes complicated till management.

    Advice to Management

    Just be kind and pation.


  5. "snow and rock"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There is a relaxed atmosphere
    The work isn't too strenuous
    There is some variation in the day to day work
    You gain valuable customer communication experience

    Cons

    You will get a lot of negative feedback and speak to many angry customers
    The work can get a little dull
    Problems can be slow to be fixed
    There is no next day delivery option which angers customers easily


  6. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant
    Recommends
    No opinion of CEO

    I have been working at Snow & Rock part-time (More than a year)

    Pros

    Relaxed atmosphere, reasonably good training opportunities, provide expert advice to customers,
    varied role between departments. Can be short staffed and chaotic at times.

    Cons

    Poor pay is probably the worst part especially in London. Commission is poor and provides no real incentive. Do not receive additional pay for Sundays or bank holidays. Providing expert service on premium products and being paid less than mcdonalds staff.

    Advice to Management

    Increase basic pay.


  7. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Snow & Rock part-time

    Pros

    Relaxed atmosphere and agreeable staff.
    Flexible hours.
    Not excessivley pressured by management to drive sales.
    Fair lunch break.
    Management seems organised and is generally pleasant to interact with.

    Cons

    Ridiculously annoying music playlist that will drive you mad.
    Rather dull - it is a retail job after all.
    Very low pay, especially for London.
    Very low comission - does not motivate me to work harder.

    Advice to Management

    Increase commision if you want to motivate staff to sell more.
    Change up the music playlist once in a while.

  8. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Snow & Rock full-time

    Pros

    Good products, good training.

    Cons

    Poor salary, poor management, lot of turnover so there is no proper team.


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Snow & Rock part-time (More than 3 years)

    Pros

    Generous staff purchase deals and regular discount. Especially useful if you participate in outdoor sports.

    It's great getting to grips with top outdoor brands

    On occasions it's really satisfying having conversations with both colleagues and customers with similar interests. Hi

    Cons

    The basic hourly rate is below the standard recommended by the living wage foundation. It's laughable considering the high order specialised are being sold.

    There is commission for entry level employees but it's usually less than 1 %. It's only lucrative during the skii season but during the summer months there is less footfall therefore meaning it can't be relied on to substantially supplement the wage.

    The company has recently changed ownership and this has presented problems.

    1. Awkward and buggy till and stock system. This has affected the ability to sell thus affecting commission in the pay packet.
    2. Uncompromising head office decisions have caused long established mangers to leave thus triggering deep rooted inefficiencies.
    3. New and more frequent mystery shops seem to be a tool to terrorise the staff not support them in their functions.

    Advice to Management

    Listen to the staff more about realities on the customer facing front line.
    Staff need to feel more valued, this can be done by recognising good hard work with pay rewards and personale training.


  10. "All depends on the Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Snow & Rock full-time (More than a year)

    Pros

    Good team ethic at a store level. Really depends on your manager though, have heard some horror stories. Till system used to work quite well, however I believe it has changed now and is pretty ropey.

    Good options for variety if you work in a tri-branded store.

    Great cycle to work scheme.

    Shift pattern was very good, however I think this was down to the face I had a good store manager.

    As I was leaving Snow and Rock was bought up by Cotswolds, so I imagine changes good and bad are occurring.

    Cons

    Head office.
    Never giving clear direction
    Stock levels all over the place.
    Telling staff to avoid giving refunds, then rolling over immediately when the customer complains direct to them completely undermining the in store staff.
    Lots of of offers and promotions brought in at short notice.

    Staff training, incentives and investment. Used to have an entertainment budget which was scrapped , used tobhave good incentives for getting feedback (movie tickets, mealnout, beer/wine) also scrapped. Staff deals were good, but didn't come round monthly as was promised. Staff training used to be great, testing equipment in the outdoors etc...

    Now only happens of he brand is paying.

    Advice to Management

    Invest in your staff, most have a lot to give, you're eroding their integrity by not backing them up and cutting back non the training and rewards.


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