Snow & Rock Reviews | Glassdoor

Snow & Rock Reviews

Updated January 23, 2017
11 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Dion Taylor
4 Ratings

11 Employee Reviews

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  1. "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Snow & Rock part-time

    Pros

    Relaxed atmosphere and agreeable staff.
    Flexible hours.
    Not excessivley pressured by management to drive sales.
    Fair lunch break.
    Management seems organised and is generally pleasant to interact with.

    Cons

    Ridiculously annoying music playlist that will drive you mad.
    Rather dull - it is a retail job after all.
    Very low pay, especially for London.
    Very low comission - does not motivate me to work harder.

    Advice to Management

    Increase commision if you want to motivate staff to sell more.
    Change up the music playlist once in a while.


  2. "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Snow & Rock full-time

    Pros

    Good products, good training.

    Cons

    Poor salary, poor management, lot of turnover so there is no proper team.


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Snow & Rock part-time (More than 3 years)

    Pros

    Generous staff purchase deals and regular discount. Especially useful if you participate in outdoor sports.

    It's great getting to grips with top outdoor brands

    On occasions it's really satisfying having conversations with both colleagues and customers with similar interests. Hi

    Cons

    The basic hourly rate is below the standard recommended by the living wage foundation. It's laughable considering the high order specialised are being sold.

    There is commission for entry level employees but it's usually less than 1 %. It's only lucrative during the skii season but during the summer months there is less footfall therefore meaning it can't be relied on to substantially supplement the wage.

    The company has recently changed ownership and this has presented problems.

    1. Awkward and buggy till and stock system. This has affected the ability to sell thus affecting commission in the pay packet.
    2. Uncompromising head office decisions have caused long established mangers to leave thus triggering deep rooted inefficiencies.
    3. New and more frequent mystery shops seem to be a tool to terrorise the staff not support them in their functions.

    Advice to Management

    Listen to the staff more about realities on the customer facing front line.
    Staff need to feel more valued, this can be done by recognising good hard work with pay rewards and personale training.


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  5. "All depends on the Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Snow & Rock full-time (More than a year)

    Pros

    Good team ethic at a store level. Really depends on your manager though, have heard some horror stories. Till system used to work quite well, however I believe it has changed now and is pretty ropey.

    Good options for variety if you work in a tri-branded store.

    Great cycle to work scheme.

    Shift pattern was very good, however I think this was down to the face I had a good store manager.

    As I was leaving Snow and Rock was bought up by Cotswolds, so I imagine changes good and bad are occurring.

    Cons

    Head office.
    Never giving clear direction
    Stock levels all over the place.
    Telling staff to avoid giving refunds, then rolling over immediately when the customer complains direct to them completely undermining the in store staff.
    Lots of of offers and promotions brought in at short notice.

    Staff training, incentives and investment. Used to have an entertainment budget which was scrapped , used tobhave good incentives for getting feedback (movie tickets, mealnout, beer/wine) also scrapped. Staff deals were good, but didn't come round monthly as was promised. Staff training used to be great, testing equipment in the outdoors etc...

    Now only happens of he brand is paying.

    Advice to Management

    Invest in your staff, most have a lot to give, you're eroding their integrity by not backing them up and cutting back non the training and rewards.


  6. "Pretty damn good for retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor/Ski Tech in London, England (UK)
    Former Employee - Supervisor/Ski Tech in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    - doing something you are interested in. I run, climb, ski, ride, so it's fun to be involved in that
    - great colleagues. I worked in one of the regional stores, where people tend to stick around for a while
    - wages not bad for retail, but way less than Aldi!
    - good staff discount
    - now and again, good trips. and occasional free kit

    Cons

    - retail wages
    - long hours - open until 7pm. The joke becomes that if you work in a climbing / running shop, you end up with no time to go running or climbing
    - there is the chance of career progression to store manager, but if you want to move sideways, you can only really do that if you live near the HQ in Guildford

    Advice to Management

    Keep the outdoor enthusiasm. It's not Sainsburys, people come to us for a reason


  7. Helpful (1)

    "Assistant Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Assistant in Guildford, England (UK)
    Former Employee - Warehouse Assistant in Guildford, England (UK)

    Pros

    Hours aren't stressful at all.

    Cons

    Bad management and no incentive to do a particularly good job as a good job is never recognised.

    Advice to Management

    thank people for a good job more often


  8. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Dublin, Co. Dublin (Ireland)
    Former Employee - Sales Associate in Dublin, Co. Dublin (Ireland)
    Recommends
    Approves of CEO

    I worked at Snow & Rock part-time (More than a year)

    Pros

    The staff are easy to get along with, employees get good discounts on clothing, paid on commission base as well as base salary.

    Cons

    The hours can be long enough, in the winter season the shop can get very busy and can be quite stressful.

    Advice to Management

    The Manager when i worked there wasn't great, but i believe they have left since, so hopefully new management pays more attention to their job at hand and has more empathy towards their employees.


  9. "Accounts Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good for people seeking 1st job and want to learn or need a stepping stone in career or people who are below average / can't speak English.

    Cons

    Company based in Guildford, in a warehouse that is next to a slaughter house and waste management system. Rubbish people with unprofessional behaviour of 90% of staff and a complete mess from the top of the organisation structure to the bottom. No training or guidance provided just gossip and time wasters who want easy pass in working life. Basic salaries for huge workload. Financial controller is an obsolete control freak who is clueless of people management and leadership. Finance department is a joke thanks to the lack of structure and clarity.

    Advice to Management

    Sack FC and AP supervisor as they are clueless plays about how to work constructively and efficiently. No scheduled payment runs or month end deadlines which is shocking especially when FC boasts and speaks so highly of historocal accomplishments. Business cannot function efficiently with a lousy below average finance team.


  10. "fun company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in London, England (UK)
    Current Employee - Assistant Store Manager in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Snow & Rock full-time (Less than a year)

    Pros

    great company to work for if interested in the outdoor sport industry. lots of like minded people to work with. great set up working with cycle surgery and runners

    Cons

    poor wage for assistant managers vs. supervisors basically running their own store. No commission for managers

    Advice to Management

    ask for 20k plus


  11. "NICE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, ON (Canada)
    Former Employee - Sales Assistant in London, ON (Canada)
    Recommends
    Negative Outlook

    I worked at Snow & Rock full-time (Less than a year)

    Pros

    I was happy to have a really good, respectful manager.
    Excellent cycling products discounts
    Decent part time job while studying
    Work is actually not that hard

    Cons

    Music all day, maybe not for you if you like to actually think.
    I had an assistant manager who was a terrible leader
    Pay could be better.

    Advice to Management

    None



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