Soberlink Reviews

Cons

You'll deal with mean customers beyond what you are used to in other Customer Service jobs Unclear path for personal growth within company

Cons

Steep learning curve and training methods are scattered with no clear methods. Without solid training methods, it is difficult to perform at a high level. Many in Customer Service were unapproachable Poor communication, if any, from managers. No feedback. Customers were often very upset and it seemed like some agents were inconvenienced. Unwilling to help older customer who was deemed old and not technically savvy. Rather than assisting them, they cut them off short. Some agents were rude and condescending to customers. No communication to employees from immediate managers. Talked about promotion but no clear path or plans. Not an open door policy culture at all. Very clique like Open office and very distracting and difficult to hear clients on the phone. On the surface a casual culture but overly political with very little communication among departments or within departments with managers. One employee was exceptionally unkind and rude to me while others stood by. Unacceptable No communication regarding performance Training was scattered and unorganized No clear policies or standards and asking questions is frowned upon