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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The two employees who serve as 'HR' have no training, no sense of professionalism, and are in cahoots with one another." (in 2 reviews)
- 5.0May 17, 2023Anonymous EmployeeCurrent EmployeeHuntington Beach, CA
Great company culture Unique Product Helpful management and trainers are always available
You'll deal with mean customers beyond what you are used to in other Customer Service jobs Unclear path for personal growth within company
- 1.0Jul 10, 2022Customer Service Agent (CSA)Current Employee
Perks like breakfasts and lunch provided. Aesthetic environment
Steep learning curve and training methods are scattered with no clear methods. Without solid training methods, it is difficult to perform at a high level. Many in Customer Service were unapproachable Poor communication, if any, from managers. No feedback. Customers were often very upset and it seemed like some agents were inconvenienced. Unwilling to help older customer who was deemed old and not technically savvy. Rather than assisting them, they cut them off short. Some agents were rude and condescending to customers. No communication to employees from immediate managers. Talked about promotion but no clear path or plans. Not an open door policy culture at all. Very clique like Open office and very distracting and difficult to hear clients on the phone. On the surface a casual culture but overly political with very little communication among departments or within departments with managers. One employee was exceptionally unkind and rude to me while others stood by. Unacceptable No communication regarding performance Training was scattered and unorganized No clear policies or standards and asking questions is frowned upon2