Socalgas Reviews | Glassdoor

Socalgas Reviews

Updated April 24, 2017
18 reviews

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3.0
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Dennis Arriola
5 Ratings

18 Employee Reviews

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Pros
  • Great benefits, flexibility, company culture (in 16 reviews)

  • There is good pay and flexible hours (in 9 reviews)

Cons
  • Director positions can be based on seniority (years of service) and usually promoted within the company (in 5 reviews)

  • If you are entering the company as a CSR from the outside, it takes FOREVER to become full time (in 6 reviews)

More Pros and Cons

  1. "CSR4"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Dimas, CA
    Former Employee - Anonymous Employee in San Dimas, CA

    I worked at Socalgas full-time (More than 10 years)

    Pros

    Good pay; job security mainly due to union; training

    Cons

    High stress, little support, demanding, environment with high level of hostility - from customers as well as the company's upper management; direct supervisor is really just your file keeper & liason - in reality, company/employee relations are very poor. Witnessed one too many colleagues being taken out of the call center on stretchers. Yes, really.

    Advice to Management

    Not worth stating, as it would not be heard nor consisted.


  2. "Project manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Los Angeles, CA
    Current Employee - Project Manager in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Socalgas full-time (More than 10 years)

    Pros

    Excellent compensation. Different opportunities at mid-management level and lower.

    Cons

    Difficult to advance, especially for African Americans... very few at higher levels. Very conservative company - innovative ideas don't always translate throughout.

    Advice to Management

    Develop better, more strategic mentoring programs and hiring practices. Expand the good - but too small - diversity team. Develop more African American executives and/or key players and mentoring programs. Work and life balance - depends on the department in which you work.


  3. "Outside Contractor for Customer Rebate Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Assistant in Los Angeles, CA
    Former Employee - Program Assistant in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Socalgas (Less than a year)

    Pros

    I am sure the gas company is a great place to work, but from personal perspective only if you are a full time employee. For the most part people are friendly and professional. The facilities in downtown LA are beautiful. Free water and coffee is nice.

    Cons

    In this particular department there is a high turnaround. Even before people's full contract is fulfilled. Training can be improved. There is a major lack of communication between full time employees and contractors. Often late or no shows to meetings without any prior notice.

    Advice to Management

    I suggest finding out what your people's strengths are and allowing them to do that. When your employees are doing what they do best your department runs more efficiently.


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  5. Helpful (1)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Dimas, CA
    Former Employee - Customer Service Representative in San Dimas, CA
    Recommends
    Approves of CEO

    Pros

    Great place to work and the benefits are great.

    Cons

    There are no cons if show up on time and do your job


  6. "Great company for mid/senior level employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Socalgas full-time (More than a year)

    Pros

    Easy going, laid back company. Not a lot of stress. Lots of opportunities to explore your career and learn new trades. Decent compensation.

    Cons

    Very redundant work. Too much politics in the work place. Promotions are not justifiable - title and pay are not appropriate for the position responsibilities. Financial model does not make any sense. Many projects outsourced. More employees than necessary for projects.

    Advice to Management

    Thin out the herd. Adapt to new generation of employees. Provide better learning outlets for newly hired individuals.


  7. "Good Exercise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Meter Reader in Van Nuys, CA
    Former Employee - Meter Reader in Van Nuys, CA

    I worked at Socalgas part-time (More than a year)

    Pros

    Good exercise being a meter reader
    Being outside in the sun is great
    Decent pay
    Easy to move around the company

    Cons

    Being outside when it's raining or too cold/hot
    Safety meetings and protocols will run your life


  8. Helpful (1)

    "Strongly depends on who you work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Socalgas full-time (More than 8 years)

    Pros

    High standards, stable, generous pay. Telecommuting allowed in certain jobs. Excellent benefits. Some leaders are amazing, some are horrible. Whichever one you get will determine how well your experience is. Senior leadership team will keep leaders in roles long after they have demoralized and shut down a team's passion for work. The leaders who are great are fantastic and really help you feel part of the organization.

    Cons

    Hierarchical, bureaucratic, lacks innovation, leaders don't listen to the advice of employees. If you don't mind not having your ideas heard or having to do work that is 100% driven by corporate and hire ups without regard to understanding employee wisdom then go for it. If you want an organization that wants to hear your best ideas, practices participative leadership, doesn't label you, and creates the conditions for employees to thrive, this is not the place for you. They will crush your dreams and enthusiasm by forcing you to fit into their mold and if you cannot become like they want you to you won't succeed here.

    You will also work your butt off here...that means evenings and weekends. There is no work/life balance.

    Advice to Management

    Create standards for leader effectiveness...if they get 2 low engagement scores, they are not fit to lead people...move them to other areas where they can be more effective.


  9. "Really a 3.5 Stars - Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Los Angeles, CA
    Current Employee - Human Resources in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Socalgas full-time

    Pros

    Great benefits, fairly competitive pay, 30-40 year career if desired, and incredibly stable company and industry. Love the people and leadership has genuine concern for its employees. Personally, I have had incredible leaders/managers that know how to inspire, encourage, and develop, but this is not cross company.

    Cons

    For many positions, especially in management level ranks, there is very poor work/life balance and more is always expected with less. Though it seems to be changing over the last few years, there is not enough skills development (e.g., leadership). Much of the time, employees are asked for innovative solutions and challenged to grow and change. Even though it is stated, new ideas are often snuffed by tradition and speaking up, if a leader disagrees, is often remembered and counted against you. Very few opportunities to move up since no one is retiring just yet. Can hit a professional ceiling and then possibly become disengaged.

    Advice to Management

    Focus on culture and drive change by developing leaders! Many of our leaders/managers came from very technical backgrounds and are promoted because of knowledge/expertise, not because they can actually lead people. The "like family" and highly relational culture is diminishing, and in order to build trust across the organization, we need authentic leadership, courage, and shared vision.


  10. "If you like to stay at one position for the rest of your life, then you will like it here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Socalgas full-time

    Pros

    Very stable (natural gas will be here for a long time and its almost impossible to be let go), yearly bonus, generally friendly people, nice building downtown, 401K AND a pension (which is rare),

    Cons

    Lower than market pay, politics, old school, likes to hire from low ranked colleges (LaVerne, CalState), advanced education is not valued or required, bitter life long employees, no progression at all unless you jump around from department to department (its the only way to get ahead), your title will be very "junior" despite years of service -which is to your disadvantage if you look externally for a job,

    Advice to Management

    Management just rotates like a merry go around - same people swap the top jobs. No one breaks into upper management unless they choose to take you under their wing. I will say this - people here stay for life. If you try to disrupt their stability by being too ambitious, they will hold you down unless they can use you to further their own career.


  11. Helpful (2)

    "Good, stable employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Clerk-3 in Compton, CA
    Current Employee - Administrative Clerk-3 in Compton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Socalgas full-time (More than 10 years)

    Pros

    If you are a represented employee it's very stable, management too.

    Cons

    It's difficult to deal with lazy coworkers who are paid the same as you.


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