Social SEO Reviews

Pros

I really enjoy working in a fast-paced industry with great teammates. Fun group of people and fair management.

Cons

Fast growth sometimes challenges the team.

Pros

The structure and collaborative effort that this company promotes made for a fun and successful work environment. Great management that trains and trusts their staff to be great. Outside activities support (company sports teams to individual employee marathoners, fund raising for community non-profits) by management and the owners leads to a stronger, healthier workforce that bonds relationships beyond just the workplace.

Cons

Growth was so fast that you had to constantly adjust and move office spaces to make room for new staff personnel office needs.

Pros

SocialSEO, like many companies right now, has experienced the effects of COVID on the business. The way they have chosen to handle it is one of the reasons I have so much respect for the company and its leaders. We did experience layoffs unfortunately, but it was done in a way to preserve the optimum amount of jobs possible. The company displayed a lot of care for individuals who were laid off and what they were personally going through as well offering reference letters from top management, help with unemployment and even set aside some funds to assist those who needed it. The management styles here vary, but I have always felt leadership cares about me as a human. Is the leadership perfect, no. But, they spend time evaluating their mistakes and bettering their processes. That means a lot. The growth opportunity is there for those who merit it. People are rewarded based on their work ethic and skill set. Those that struggle are offered help, but might not earn the same opportunities as others. The pay is good considering many hired are fresh out of college and starting their careers. The experience provided here after a year on the job is worth a lot more than a year in most other agencies. The workload is high as is typical for many agencies out there. Due to the way sales come in the workload can be temporarily higher than normal, but it evens out over time. If you let leadership know you are feeling overwhelmed, you are offered resources and help to get back on track. It is fast paced and exciting but rewarding as well. This company is for A players. If you want to be in that environment and surrounded by high achievers, this place is for you.

Cons

Negative attitudes from some on the team can affect the overall morale.

Pros

SocialSEO is a great place to start off at, you learn so much about your service (SEO, SEM or Social Media), communicating with C-suites, organizing/time management and developing digital marketing strategies. The people you meet are great, you make lifelong friends and they become your reason to come to work.

Cons

Let’s address these 5 star reviews - the CEO will walk over to your desk, make small talk with you and tell you he has a very important assignment for you. It makes you feel important and recognized, like “wow, he is personally asking me to do something for him” then proceeds to ask “will you write us a review on Glassdoor.” And you so happily do so because you feel that if it was important enough for him to ask you about it, you should do it. This is exactly why there are so many reviews with “I can’t think of anything negative to say about SocialSEO” and the date of the 5 star reviews are on the same day. The real reviews are these longer, lower rated ones because we are tired of being overworked and undervalued. Let’s get into workload. The amount of work/clients you are dealt is near unrealistic. If members of your team quit, the rest of the team has to split up and take on their 20-odd accounts even though you already have 20 accounts of your own. It is just expected of you to manage these. This makes the quality of work into these accounts poor because we’re all just rushing to keep clients content with our work so they don’t quit. Client quits hit your “attrition.” (Your attrition is the ratio between client quits and active clients.) Your value as an employee is based on this number and if it’s a high percentage of lost clients, they use it as a tactic against you from succeeding. Going more in depth on clients - we see the salespeople sell all types of clients that should have NEVER come on. They don’t care, as long as you keep the account for 45 days or more it doesn’t affect them. Some of these clients don’t have websites, or are small new businesses and are told to do multiple services to “really see the impact.” Which makes starting services rough because they expect immediate results. Not to mention some clients are flat out rude and have bad expectations, it is just expected of you to manage their “expectations.” Favoritism is so real at SocialSEO. It’s obvious, you start to think “why am I so overworked and exhausted but all of them are happy” it’s because they get to be selective about their accounts while you get every account that comes through the door handed to you. Some people seem to never actually be working, or pass off their work to the new hires. I mean, if you actually cared as a company about getting people to stay, you’d shut down the favoritism and treat us all like that instead of having a “beer cart event” that we have to clock out for. Honestly, if you just genuinely cared more about your employees instead of asking for fake happiness ratings, there would probably be less people quitting. Whenever an does employee quits, you act like they are dead to you within their last two weeks. You don’t even give people a reason to miss working with SocialSEO. Managers: The managers at SocialSEO make it seem like everything that goes wrong is your fault, even though like 85% of the time there are obvious issues outside of your control. Most of the people chosen to become managers were chosen because they’re all yes-men, they never question anything and just enforce whatever is told from above them. SocialSEO talks about being transparent, but they’re not. They laid off 20 people in March saying they did it all at once to not have to lay off anymore people and then proceeded to lay off the entire call center a few months later because “they hadn’t been performing since January” even though every company meeting is “look how great everyone is doing.” They continue to (for lack of a better word) threaten us to not do overtime otherwise they’ll lay off three more people. Also after laying off all 20 people, they treated them horribly during the lay offs, (giving them only 1 day to pack up, transfer accounts and leave) and tell the rest of us we’re lucky to be here. Amidst everything happening in the world, we are scrambling to keep clients happy and are now told we’re doing a “competition” where each department has to get the most upgrades... You won’t even pay us more, but you’re expecting us to sweet talk our clients into coughing up more money so we can win some “contest.” There are many other reasons, but these are the most prevalent as to not choosing to work at SocialSEO. It’s great during your honeymoon stage, but after you take off your rose colored glasses you see this place for what it really is.

Pros

I’ve learned a lot working here.

Cons

No upward movement Existing management is horrendous and has been a problem for years - nothing changes so it’s useless to complain Happiness ratings are an absolute joke and everyone lies so you don’t get reprimanded for having a low score Treatment of employees during COVID is eye opening and not positive

Pros

The training is top-notch, nothing like it. The training staff is supportive, knowledgeable and welcoming! Most coworkers were very nice and welcoming! Most people are regular folks trying to get by and I appreciate the love and compassion that they display for many people. Great physical office location, with lots of walking trails and nature nearby. Great to sit outside for lunch and take in Colorado nature! Great to see successful results and thankful clients. It makes you feel good to see what you've been learning to pay off for a client. Client success is always great to see!

Cons

Dealing with clients that shouldn't have even signed up as clients in the first place. Salespeople, aka "consultants" - will wheel and deal with the slimiest of business owners that treat women account managers like second class citizens, treat their own customers poorly, and aren't professional on the phone or in meetings. A majority of your job will be communicating with roughly 30% of these types of clients. You will need to keep the money flowing into SocialSEO or it will look bad on you. This company will not invest in you. Benefits are nothing to get hyped about. Being told that the company could confidently weather a recession in a company meeting and that they were prepared for it, but laid off a quarter of the staff when the pandemic hit. This wasn't SocialSEO's fault per se, but don't paint the picture that the company was in a much better position 5 months ago and then cut 25% of the the staff by email.... Middle management will suck the life out of you. They will watch everything you do both socially (interacting in the lunch room) and while working. For the first 3 or 4 months management will listen in on ALL of your calls, even if you've been experienced in the business world for years. If you say "umm" in a phone call a couple of times they will lambaste you for "stumbling over words" even though they do the exact same thing.

Pros

Some of the great things about this place are: The people - you will more than likely meet your lifetime best friends here! The office environment as far as with employees is overall, not toxic. Besides maybe a few people and some in middle and upper management, no one is cliquey and is very welcoming. Company events are also fun, obviously. Some of them they make you clock out for, others they don't. I don't really think there is a procedure in place for events but whatever your feelings are towards this, they're nonetheless fun and a great reason to not be working.....am I right?

Cons

As stated in the headline, this place is great for college grads looking for an opportunity right after school. Why? The pay is....not great. Unless you've been there for years or are part of upper management, you would barely be able to afford rent for a one bedroom apartment, let alone a mortgage. So if you are planning on working here, make sure you have some roommates! There is HARDCORE favoritism. If you love being a teachers pet and kissing butt in order to get far, then this is the place for you. The work can be SUPER demanding and they expect you to wear lots of hats and manage at times, TOO many clients at once. If you are someone that "works well under pressure" and likes to feel like you are dead inside after leaving your job, likes to toss and turn at night and think about everything you may have missed instead of getting some quality sleep in, then this is also the place for you! With that being said, the sales team has full control of what kind of clients the company takes on. There were clients that came on that didn't even have a website? It's DIGITAL marketing! But if they are shelling out cash, the sales person makes their cut and walks away happy, while the the SEO/SEM/SM specialist that is given the account is expected to turn a pile of garbage into gold with the very little that they are given. And if you lose clients.....then oh boy. You will be made aware of it and it will be YOUR fault. In a nutshell, they expect WAY too much for what they give you in return. The "benefits package" they have should barely be called that. You bust your butt to take your accounts far and make them successful but lets face it, some industries just don't do well or benefit from digital marketing and if they do, they require a full team of experts - from copywriters, analysts, art directors, photographers, etc. - to even have a chance to grow. AND THOSE RESOURCES ARE NOT THERE. You may also at any given point be TOLD to stay late because a client is "suffering". If you don't stay late, then you are labeled as someone who doesn't care about their job and made to feel less than - no matter what your circumstances are outside of work. They have a value called "everyone is family" and that can't be further from the truth. You are not family to them, you are just an employee.

Pros

Unlimited growth potential both professionally & personally Strong, accountable leadership Flexible work schedule Company Events On-site paid training Continuing Education opportunities If you put in the work, you will receive the reward

Cons

Not the place for stagnant attitudes