Social Security Administration Reviews in Baltimore, MD | Glassdoor

Social Security Administration Baltimore Reviews

Updated March 21, 2017
50 reviews

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Baltimore, MD

3.4
Star Star Star Star Star
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Carolyn W. Colvin
18 Ratings

50 Employee Reviews

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Pros
Cons
  • My advice to you if you have a private sector job that is paying you more to think twice before taking this job (in 13 reviews)

  • Micromanagement, no room for growth unless you're in a clique (in 11 reviews)

More Pros and Cons

  1. "."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Systems Administrator in Baltimore, MD
    Current Contractor - Systems Administrator in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Security Administration as a contractor (More than 8 years)

    Pros

    Telework, flex time, vacation, annual leave and sick leave

    Cons

    N/A.


  2. Helpful (1)

    "A good experience. No real complaints."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Assistant in Baltimore, MD
    Current Employee - Legal Assistant in Baltimore, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    The work you do can be very rewarding when you see how much it helps people who are in need.

    Telework is a definite plus! Use it or use it (when you reach that point) is good too.

    Cons

    Merit promotion really isn't helpful if you have been there only a few years on the basis of how they choose candidates to be on the best qualified list. Seems harder to move to different components and especially when you are under grade 9.

    Advice to Management

    The employees who have worked day in and out have some very useful suggestions if management believes in them enough to implement. You build morale by allowing your employees to see that they have been heard!


  3. Helpful (1)

    "Among the best government agencies to work... according to whom?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Analyst in Baltimore, MD
    Current Employee - Management Analyst in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Unless you make a major mistake (such as stealing or accessing private information), you don't get fired if you are employed for at least one year.

    Cons

    Too many lazy people getting paid just for showing up.

    Advice to Management

    Stop the favoritisms


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  5. "Sr. Business Analyst III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - BUSINESS PROCESS ANALYST IV (Contractor) in Baltimore, MD
    Former Contractor - BUSINESS PROCESS ANALYST IV (Contractor) in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Social Security Administration as a contractor (More than a year)

    Pros

    As a consultant, some components receive you as a team member and treat you as a trusted professional advisor. This allows you to work autonomously, utilize your industry knowledge and experience, allowing you to work in a pleasant environment.

    As a full-time employee, you have job security (as long as you can conform to antiquated traditions).

    Cons

    As a consultant, some components are very political, lack knowledge or experience and employing old traditional methods, or do not allow you to function effectively in your role. Generally, consultants have current industry knowledge and experience to bring solutions.

    As a full-time employee, career growth is extremely slow and the pay is equally as low.

    Advice to Management

    This is the government, so there is no unified management culture/style that is found in the industry.


  6. "Center Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager/Center Director in Baltimore, MD
    Former Employee - Program Manager/Center Director in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Social Security Administration full-time (More than 10 years)

    Pros

    Great job advancement, excellent training, salary , hours and vacation and holiday pay.

    Cons

    Depending on dept could have frequent policy changes and shortage of staff to support workload.

    Advice to Management

    none


  7. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Representative in Baltimore, MD
    Former Employee - Contact Representative in Baltimore, MD
    Doesn't Recommend

    I worked at Social Security Administration full-time

    Pros

    None, for me I just took the first government job that called. I was over qualified for the job and I was bored.

    Cons

    Not flexible work schedule even your lunch break is set for you. Managers need to take some classes about relating with their employees.

    Advice to Management

    Stop treating people like they are teenagers and create a work environment that people will actually want to be a part of.


  8. Helpful (1)

    "Customer Service Representaive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Baltimore, MD
    Current Employee - Customer Service Representative in Baltimore, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    When you are able to answer and provide needed information to beneficaires who appreciate the effort, and knowing you've done your job is an imporant pro. Being able to solve a problem that the person has called about multiple times, makes the stress worth it.

    Cons

    Working with benficiaries who many times call in extremely angry and frustrated and unaware of the process and procedures that come with accessing and disclosing information can be extremely stressful. Encountering derogatory langauge and rude comments is another con.


  9. Helpful (1)

    "Good benefits, and that's about it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attorney Advisor in Baltimore, MD
    Current Employee - Attorney Advisor in Baltimore, MD
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits are great. Lots of vacation, pension, etc. Flexible schedules.

    Cons

    Not a good place to be for an attorney. (I do have friends in other positions in SSA that are satisfied.) Very, very minimal opportunities for growth. Not doing actual legal work. Incredibly boring. Super bureaucratic. SSA underpays attorneys, even by government standards. Hard workers are not valued. If all you care about is retirement and vacation time, this is the place for you. If you want to do any kind of meaningful or satisfying legal work, stay away!

    Advice to Management

    Reward people on merit, rather than who you are afraid will file a grievance against you if you don't reward them.


  10. Helpful (2)

    "BA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainee in Baltimore, MD
    Former Employee - Trainee in Baltimore, MD
    Doesn't Recommend

    I worked at Social Security Administration (More than a year)

    Pros

    Flexible work schedule is nice

    Cons

    No mentorship, empowerment or positive encouragement


  11. Helpful (1)

    "Supportive Coworkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Intern in Baltimore, MD
    Former Employee - Legal Intern in Baltimore, MD
    Recommends
    Positive Outlook

    I worked at Social Security Administration (Less than a year)

    Pros

    The coworkers were very supportive during a difficult time in my life. The management was understanding and allowed me time off.

    Cons

    Such a large campus, it took a long time to get from parking lot to office. On average, I had to spend 10 min from pulling into parking lot, to getting to my office.

    Advice to Management

    The management was wonderful. Please just keep up the same efforts.



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