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Social Security Administration

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Social Security Administration

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Social Security Administration Reviews

Updated Jul 27, 2021

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Found 1,321 of over 1,388 reviews

3.3
52%
Recommend to a Friend
54%
Approve of CEO
Social Security Administration Commissioner Carolyn W. Colvin (no image)
Carolyn W. Colvin
393 Ratings
Pros
  • "Steady work, pay and Great Benefits(in 95 reviews)

  • "Flexible schedule and good benefits(in 84 reviews)

  • Cons
  • "Workloads are impossible and advice I've had from management regarding that lack of ownership and subpar work performance is to "lower my expectations"(in 40 reviews)

  • "Depending on your office, the work environment will range from strained to toxic(in 27 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Social Security Administration and is not affected by filters.

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    1. 5.0
      Former Employee, more than 1 year

      Great team

      Jul 14, 2021 - Customer Service Representative (CSR) in Willimantic, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked with great people who were always there to help.

      Cons

      People on the phones are extra rude and are often unwilling to listen to explanations or see/admit to their mistakes/misunderstanding regarding their benefits.

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    2. 4.0
      Current Employee

      Good job

      Jul 26, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Challenging. Good pay. Happiness depends on the office you work at. One office was great. The second one not so much.

      Cons

      Management and employee success can vary greatly among offices. First office management was excellent and my coworkers became friends. Second office was the opposite.

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    3. 2.0
      Current Employee

      UGH

      Jul 27, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pension plan, and holidays. Weekends off nothing more

      Cons

      I know everyone need a job but SSA make it hard. Micromanagement is unreal in this place. This is the type of job where you are looking for another job while in the training class

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    4. 4.0
      Current Employee

      Great colleagues

      Jul 26, 2021 - Assistant Regional Counsel in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people. You can work a flexible schedule.

      Cons

      There is a high work volume.

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    5. 3.0
      Current Employee, more than 5 years

      Quantity over Quality

      Jul 26, 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a job! Great Federal Health, Retirement and Other Benefits. Federal Holidays off and paid sick and vacation leave and Bonuses.

      Cons

      Micromanagement at it’s finest! Over worked and underpaid. They only care about numbers, not you actually providing assistance to customers. As far as promotion, as a CSR they’d rather hire someone off the streets than promote from within.

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    6. 4.0
      Current Employee, more than 1 year

      Ssa review

      Jul 23, 2021 - Customer Service Representative in Salinas, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a great opportunity, coworkers are very helpful and you learn a lot

      Cons

      There are service observations that can be terrifying in the beginning but experience it gets better.

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    7. 2.0
      Current Employee, more than 3 years

      Hamster wheel work

      Jul 21, 2021 - Customer Service Representative in Mobile, AL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can earn credit hours which can be used immediately to take off or leave early. Great benefits 5% company match to retirement account Flex schedule

      Cons

      You get about 30 emails daily about policy updates and changes. They still haven’t figured out representative payee issues. SSI is government waste at its finest. Heavy on automation that actually helps nothing.

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    8. 2.0
      Current Employee, less than 1 year

      Don’t

      Jul 22, 2021 - Teleservice Representative in Birmingham, AL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Insurance is great, and being off on holidays and weekends but that’s about it.

      Cons

      Calls come back to back. Only 2 15s and a 30 minute lunch. Job is super stressful for the pay.

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    9. 5.0
      Current Employee, more than 8 years

      good

      Jul 13, 2021 - Bilingual Customer Service Representative in Roseville, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They offer good benefits and more opportunities for growth

      Cons

      Deal with different clients and it could be a violent client

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    10. 2.0
      Current Employee

      tedious and complicated

      Jul 22, 2021 - Social Security Claims Representative in Lakewood, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great benefits package and retirement

      Cons

      Very complicated, the worst part is the unbelievably horrible software from the 70's that breaks or doesn't work right so then you spend hours trying to do a very simple task.

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    Viewing 1 - 10 of 1,321 Reviews

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