Social Security Administration 558 Reviews | Glassdoor

Social Security Administration Reviews

Updated February 16, 2017
558 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Carolyn W. Colvin
146 Ratings

558 Employee Reviews

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Pros
Cons
  • My advice to you if you have a private sector job that is paying you more to think twice before taking this job (in 12 reviews)

  • Micromanagement, no room for growth unless you're in a clique (in 11 reviews)

More Pros and Cons

  1. "none to speak of actually"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Social Security Administration full-time

    Pros

    A pretty security job really.

    Cons

    You have to deal a lot with irate public.


  2. "Culture of Mediocrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (Less than a year)

    Pros

    Stability, long paid training, downtown

    Cons

    no challenge, no motivation, painfully slow

    Advice to Management

    retire


  3. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wilkes Barre, PA
    Current Employee - Customer Service Representative in Wilkes Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than 8 years)

    Pros

    Generous Pay, Flexible with Shifts, Health Benefits, Job Security, Casual Environment.

    Cons

    Being timed on everything you do, having to deal with a lot of negativity from callers, stressful job.

    Advice to Management

    Recognize the level of stress that Reps have to deal with and complimenting or awarding employees on work that is well done goes a long way in job performance.


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  5. "Claims Representatative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative
    Former Employee - Claims Representative
    Doesn't Recommend

    I worked at Social Security Administration full-time (More than 5 years)

    Pros

    Flexibility and autonomous work environment.

    Cons

    Hard work does not lead to advancement. Its all about seniority.


  6. "Attorney Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good steady job with okay pay

    Cons

    upward mobility is limited, not the most intellectually challenging position.


  7. "Benefits at SSA."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in North Richmond, CA
    Current Employee - Claims Specialist in North Richmond, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    The best things about working here are: making a difference in the lives of people, the benefits (time off, health insurance, retirement plan), and flexible work schedule.

    Cons

    The worst things about working here are it is laden with politics. Management is not professional and reviews and Promotions are arbitrary.

    Advice to Management

    Although the official agency's line is that "promotion is based on merit", we all know that that is not true. People are selected for leadership development programs, details, and Promotions based on personal interaction with management. I know as being a former member of management myself.


  8. "Paralegal Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    I've worked at the SF SSA office for few months and have learned so much about the paralegal work in federal agency. The environment is welcoming and collaborative and empowers attorneys, paralegals and legal assistants. Great work environment with amazing teamwork!

    Cons

    The SSN does not have a very dynamic environment.


  9. "Best place I have ever worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    Steady income, great people that I work with

    Cons

    Furloughs are the only downside


  10. "Good but mundane"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (More than a year)

    Pros

    Good work life balance. Helping those in need. Comfy office and great benefits. Job security.

    Cons

    I give government employees a lot of credit for enduring the never ending work of service to citizens. It was rewarding helping people but often very dry work. Pay is low

    Advice to Management

    Great management but totally depends on your department. Keep encouraging employees to understand why they're working there.


  11. "Partially disabled"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Partially Disabled in Conway, AR
    Current Employee - Partially Disabled in Conway, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    I'm able and willing to work part time, about 20 hours per week.

    Cons

    I don't know of any downside.

    Advice to Management

    I have always been dependable, honest with all my former employers.



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