Social Security Administration Reviews | Glassdoor

Social Security Administration Reviews

Updated December 7, 2017
114 reviews

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2.0
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Carolyn W. Colvin
29 Ratings

114 Employee Reviews

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Pros
Cons
  • But as I said, these people would not last in the private sector (in 13 reviews)

  • There is no room for growth unless you snitch, brown nose or sleep with someone (in 12 reviews)

More Pros and Cons

  1. "Claims Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Social Security Administration full-time

    Pros

    Great pay and benefits for employees

    Cons

    Office politics play a big role in every day interactions.


  2. "Secure, boring job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Plano, TX
    Current Employee - Claims Representative in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Job security, helping people navigate government policies, good benefits including considerable holidays and generous leave, flexible work schedule and telework starting

    Cons

    High tolerance for incompetence, old technology, no reward incentives, culture of apathy, considerable bureaucracy and overly complicated policy. A lot of lip service for frontline ideas for improvement but no real actions taken.

    Advice to Management

    Be fair, please care, and grow a pair.

  3. "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wilkes-Barre, PA
    Current Employee - Customer Service Representative in Wilkes-Barre, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 3 years)

    Pros

    Benefits and salary are beneficial for an entry level position.

    Cons

    The job is very trying having to deal with the negative aspects of social security. Required to be on the phone for at least 6 and a half to seven hours a day. You'll also find difficulty in progressing and being promoted at this branch.

    Advice to Management

    The environment is not as professional as it should be, and neither are the requirements for promotion.


  4. Helpful (2)

    "Hard to Get Fired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    Decent pay with flexible hours. Vacation, Sick Leave, and training.

    Cons

    Management is very poor and no experience in their title. Extreme favoritism for promotions no matter how hard you work and your yearly evaluation. Nepotism is rampant with generations of family and friends. Decisions are made fast without thinking, extremely reactive and not proactive. If you are thinking about starting a career here I would look into a State job with better retirement incentives. There is extreme waist of government money, for example I see thousands of dollars of equipment never used and then trashed. I only work in one department so this is millions of dollars waisted nation wide.

    Advice to Management

    Stop the nepotism and promotions based on time in service and favoritism. Start hiring people from the private sector instead of cross training employees with no experience wasting valuable time to teach this person, which is an extreme waist of time and resources. Start promoting directors who know the job. There are Directors that have little to no experience in their job. How can you run department or office when you do not know how it works to and try make million dollar decisions. There is fear in management to discipline an employee or fire an employee. This is causing hostile work environments with employees disrespecting management. Just because a person has been with the agency for 20 years does not mean they can get away with anything. Employees know they can't be fired so they do the bare minimum work and still receive a high evaluation. Last stop cutting departments staff in half causing low morale and great employees leaving for another agency or the private sector. I worked for three agencies and this place is the worst due to inexperienced management!

    If the public knew how this place is ran and the government money being waisted your employment with the agency will not be long!


  5. Helpful (1)

    "Benefit Authorizer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Authorizer
    Former Employee - Benefit Authorizer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Social Security Administration full-time (More than a year)

    Pros

    Flexible schedule, job security, good retirement plan

    Cons

    Unskilled peers and managers in the wrong places, old school mentality and outdated technology, full of nepotism


  6. "Could be much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Social Security Administration full-time (More than 8 years)

    Pros

    Hours are great and pay is decent

    Cons

    Nepotism abounds and people are treated differently


  7. Helpful (1)

    "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time

    Pros

    Good benefits, telecommuting after one year in

    Cons

    Terrible morale, crushing productivity expectations that actually go up if your performance improves, lots of turnover

    Advice to Management

    Congratulate people for good work instead of nitpicking at every perceived error

  8. Helpful (2)

    "Legal Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Assistant
    Former Employee - Legal Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Social Security Administration full-time (Less than a year)

    Pros

    Flexible work schedule, generous leave, pension.

    Cons

    Unrealistic expectations and timelines. Favoritism and nepotism, 20% of the people le doing 80% of the work. Extreme, HUGE wage descrepencies between GS workers and management, management cares about ONE thing, numbers! And to reiterate - FAVORTISM! Only way to get promoted is to brown nose and suck up!!!

    Advice to Management

    Come out of your office, quit running numbers all day and pulling reports, listen to your staff! Stop micromanaging! Quit blaming RO for your unrealistic expectations.


  9. "Social Insurance Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Insurance Specialist in Saint Louis, MO
    Former Employee - Social Insurance Specialist in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (More than 5 years)

    Pros

    Service to others and Leave Accrual

    Cons

    Others
    Mngt lets co-workers "skate by"
    Enlightenment to the Fraud, Waste, and Abuse of this system.

    Advice to Management

    Hold EVERYONE accountable and spread the workload EVENLY.


  10. "Claims rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative
    Current Employee - Claims Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    Work-life balance. Pay. Sometimes get to help people in actual need

    Cons

    Bureaucracy. Advancement based on time in and not performance. Inability of management to do anything about lazy and ineffective employees due to unions and government red tape. Learn just how broken and abused this system is and why it is going belly up.

    Advice to Management

    Executives need to actually listen to financiers and economists on how to save this program. Stop being politicians, take a business course and learn how to properly run one.


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