Social Security Administration Reviews | Glassdoor

Social Security Administration Reviews

Updated May 19, 2017
101 reviews

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2.0
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Carolyn W. Colvin
24 Ratings

101 Employee Reviews

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Pros
Cons
  • My advice to you if you have a private sector job that is paying you more to think twice before taking this job (in 14 reviews)

  • Micromanagement, no room for growth unless you're in a clique (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "needs improvment"

    Star Star Star Star Star
    Former Employee - Benefit Authorizer in Jamaica, NY
    Former Employee - Benefit Authorizer in Jamaica, NY
    Doesn't Recommend

    I worked at Social Security Administration (More than a year)

    Pros

    - Paid training
    -Opportunity for recent graduates to enter government employment.

    Cons

    -You are trained one way then asked to do the job in a different manner. Feels like you wasted your time doing the 9 month training.
    - Used scare tactics on trainees that created a environment that was not conductive to learning the job.
    -Many lack professionalism.


  2. "Nice agency with the ability to work at home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Case Technician in Milwaukee, WI
    Current Employee - Senior Case Technician in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 3 years)

    Pros

    Nice mission taking care of those in need

    Cons

    Positions for advancement are very limited

    Advice to Management

    Try to think things through before enacting policy, think about how quick decisions will affect everyone in the short term and the long term. The morale of your employees are a direct reflection of those decisions.


  3. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hayward, CA
    Current Employee - Customer Service Representative in Hayward, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    Management usually approves time off. The work is for the most part easy going and you are not required to work more than the schedule 8 hours.

    Cons

    30 minute lunch breaks, management micromanages, management is incompetent and unsupportive.

    Advice to Management

    Learn to support your employees and maybe they would want to stay!


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  5. Helpful (2)

    "Culture of Mediocrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (Less than a year)

    Pros

    Stability, long paid training, downtown

    Cons

    no challenge, no motivation, painfully slow

    Advice to Management

    retire


  6. "Claims Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend

    I worked at Social Security Administration full-time

    Pros

    Decent pay and benefit package. Most of the work is on computer and by appointment. As long as additional clients without appointments don't demand immediate attention your day can be organized and productive.

    Cons

    Often it is who you know not what you do as far as advancement. Some of the promotions are considered questionable by fellow employees. Clientele can be demanding and disrespectful as they see you as "Government" instead of a person. Armed guards are present in offices.

    Advice to Management

    Find a balance between the government and clientele demands and deadlines so that employees can get time to do the necessary work.


  7. "Save yourself"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    Decent pay. Flex schedule.

    Cons

    Heavy workload. High walk-in traffic leading to little processing case processing time.

    Advice to Management

    Hire competent upper management.


  8. Helpful (2)

    "Good benefits, and that's about it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attorney Advisor in Baltimore, MD
    Current Employee - Attorney Advisor in Baltimore, MD
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits are great. Lots of vacation, pension, etc. Flexible schedules.

    Cons

    Not a good place to be for an attorney. (I do have friends in other positions in SSA that are satisfied.) Very, very minimal opportunities for growth. Not doing actual legal work. Incredibly boring. Super bureaucratic. SSA underpays attorneys, even by government standards. Hard workers are not valued. If all you care about is retirement and vacation time, this is the place for you. If you want to do any kind of meaningful or satisfying legal work, stay away!

    Advice to Management

    Reward people on merit, rather than who you are afraid will file a grievance against you if you don't reward them.


  9. Helpful (3)

    "Benefits Authorizer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Authorizer in Jamaica, NY
    Former Employee - Benefits Authorizer in Jamaica, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Social Security Administration full-time (More than 5 years)

    Pros

    Flex time
    Overtime (when available)
    Government benefits (i.e. time off, work/life balance)

    Cons

    No growth- you will be a gs-09 for a minimum of 4 years and even when you are promoted its only to a gs 10. Then you may be held at a gs-10 position for another few years before you get to gs-11
    There's a ton of micromanaging going on, you are treated like school children as opposed to an adult at a job
    opportunities for details are limited to the favorites

    Honestly I'd take the job temporarily and then continue applying to other federal jobs in the interim. Look for ones that cap at a gs 11 or 12, which are a TON of jobs out there once you have your bachelors degree.

    Advice to Management

    Expand opportunities
    Don't micromanage so much
    Push for all of your employees


  10. "Typical Government Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Claims Adjudicator II in Little Rock, AR
    Current Employee - Disability Claims Adjudicator II in Little Rock, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 3 years)

    Pros

    Job security, decent pay, retirement, decent working environment, loose dress code, great coworkers, some fun events, occasional bonuses decided by the legislature

    Cons

    Highly politicized environment, rampant favoritism, management rarely fulfills promises or communicates with employees, loose dress code, lack of a team environment, departments are extremely territorial and do not respond well to any form of constructive criticism or suggestions

    Advice to Management

    Communicate with employees. Promise a standing desk or ergonomic equipment? Actually come through on what you promise. Displacing employees so you can remodel a section of the agency? Maybe communicate the timeframe for construction. Finally, have a clean desk policy or something, because you are barely compliant with even the most basic privacy and information security regulations.


  11. Helpful (3)

    "Get in the door then GET OUT ASAP!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Baltimore, OH
    Current Employee - Customer Service Representative in Baltimore, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    flexible work schedule, good starting salary

    Cons

    Not much promotional potential, some horrible supervisors, doesn't comply with union contracts, OPM OR labor laws, terrible with leave approval, petty managers, no one knows what they are doing.

    I've worked for SSA for a year and it is horrible. As a CSR they treat you like slaves literally! The supervisors want you on the phones pretty much 7 hours or more, its a struggle just to get up and go to the bathroom without a supervisor looking at you like you're doing something wrong. Strict breaks no wiggle room or grace periods. When you come in the door the training is awesome but when you get out on the floor it is horrendous. Be prepared to work a long shift when you first start until about 7:30pm. It's hard to get time off especially holidays and if you're out for a day supervisors will tell you they need documentation every time even though rules say different.

    They have no respect for the Union and they don't comply with OPM policies. It's a wonder how they have gotten away with these things for so long. Supervisors hound you and upper management let's them get away with it. Promotional opportunities are very small within the agency and you can't take advantage of other opportunities in other departments or offices unless you reach a certain level.

    supervisors can and will stop you from moving up if they dislike you and they don't like to be challenged if you take your issue to others of higher authority. Take my sound advice they are easy In getting in the door but hurry up and get out as fast as possible.

    Advice to Management

    Stop treating your CSR's like slaves and get rid of Supervisors that continuously break rules.


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