Social Security Administration Reviews | Glassdoor

Social Security Administration Reviews

Updated April 21, 2017
155 reviews

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3.0
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Carolyn W. Colvin
28 Ratings

155 Employee Reviews

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Pros
Cons
  • My advice to you if you have a private sector job that is paying you more to think twice before taking this job (in 13 reviews)

  • Micromanagement, no room for growth unless you're in a clique (in 11 reviews)

More Pros and Cons

  1. "Social Security Jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Oakland, CA
    Current Employee - Claims Specialist in Oakland, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    Safe, secure employment; very good benefits, a good retirement plan the employer contributes too as well as a savings plan employer will match.

    Cons

    Tough to move up, most of the 6 years I have been there they have had budget cuts and hiring freezes, making it difficult (extremely) to bid on better jobs.

    Advice to Management

    The training from Technical Experts is horrendous. It's sink or swim.


  2. "Disabled"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Open Entry Level in Dallas, TX
    Current Freelancer - Open Entry Level in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Social Security Administration (More than 8 years)

    Pros

    It's consistent but low income

    Cons

    Low income but consistent and you may not be able to afford some necessities for a normal life.

    Advice to Management

    Would love extra income and a chance to be a necessary asset to Management.


  3. "Benefits at SSA."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in North Richmond, CA
    Current Employee - Claims Specialist in North Richmond, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    The best things about working here are: making a difference in the lives of people, the benefits (time off, health insurance, retirement plan), and flexible work schedule.

    Cons

    The worst things about working here are it is laden with politics. Management is not professional and reviews and Promotions are arbitrary.

    Advice to Management

    Although the official agency's line is that "promotion is based on merit", we all know that that is not true. People are selected for leadership development programs, details, and Promotions based on personal interaction with management. I know as being a former member of management myself.


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  5. Helpful (3)

    "No growth in legal without JD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Administrative Assistant in San Antonio, TX
    Former Employee - Legal Administrative Assistant in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Social Security Administration full-time (More than a year)

    Pros

    Hours and flexible schedules offered; pay and benefits are adequate; it's monotonous, if you like that sort of thing. Predictable

    Cons

    If you are here as a Case Technician or Senior Case Technician, you will never rise beyond a GS 8. Ever. Case opinions could be written by properly trained CT/SCTs who could be paralegals, but they stopped those career tracks. Now, only way to get above GS 8 is by having a JD. Not very likely if you in mid career, in which case you can be a paralegal at a law firm and likely do much better.

    Advice to Management

    Return to a model of career progression for your legal assistants. Case opinions are not that legally dense so that they need to be written by attorneys. Also, judges could be required to do a minimum percentage of on the record and bench decisions to reduce case opinion/decision writing. There are also administrative law changes that need to be enacted to seal off some of the obvious abuse by some members of the public upon this agency.


  6. Helpful (2)

    "Fair Assessment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Specialist in Phila, PA
    Current Employee - Disability Specialist in Phila, PA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Social Security Administration full-time

    Pros

    Excellent flex time, good benefits, decent salary, and job security. Can really make a difference in people's lives as a public servant.

    Cons

    Rampant incompetence and no accountability for lazy workers. They are virtually impossible to terminate, let alone reprimand, they go running to the union (also equally worthless if you are a good worker). This creates a toxic environment where a competent, diligent worker will feel taken advantage of and become resentful and seek opportunities elsewhere, where their efforts are better appreciated and rewarded.

    Advice to Management

    Please talk to liaisons in congress or the heads at headquarters to make workers more accountable. They are doing a disservice to the taxpayers and their fellow colleagues who actually care and pick up the slack for their indolence and incompetence. Please listen to suggestions to expedite service and streamline costs from those of us in the field.


  7. "Great people, Superb training. One poor supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teleservice Representative in Arlington, TX
    Former Employee - Teleservice Representative in Arlington, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (More than 3 years)

    Pros

    SSA is a great place to work. The staff are helpful, the training is good, and opportunity to advance.

    Cons

    Large agency which sometimes doesn't adapt quickly.

    Advice to Management

    Listen to staff for needs, and mentor new supervisors.


  8. Helpful (1)

    "Among the best government agencies to work... according to whom?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Analyst in Baltimore, MD
    Current Employee - Management Analyst in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Unless you make a major mistake (such as stealing or accessing private information), you don't get fired if you are employed for at least one year.

    Cons

    Too many lazy people getting paid just for showing up.

    Advice to Management

    Stop the favoritisms


  9. "Service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Orlando, FL
    Current Employee - Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    Good work culture, outlook and benefits.

    Cons

    Tough to grow within agency depending on location.


  10. "Reliable Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Rockville, MD
    Former Employee - Claims Representative in Rockville, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration (More than 5 years)

    Pros

    Good Health Benefits
    Stable Employment
    Weekends off
    Room for growth

    Cons

    Little room for creativity
    Crowded offices
    Inundated with paperwork
    Disgruntled staff
    low office morale

    Advice to Management

    Treat Employees like human beings not machines. Take genuine interest in your staff and their career goals.


  11. "It Can be a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, CA
    Current Employee - Anonymous Employee in Richmond, CA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Paid Vacation time. Guaranteed weekends off. Overtime possibility. Telework possibility. Flexible schedule. You can come in any time from 6:00am to 9:30.

    Cons

    Possible hiring freezes. Receiving your pay checks late because of government shut downs. Can take a long time to move up.

    Advice to Management

    Management should listen more to those who actually perform the job on a daily basis. Managers create happy environments where people want to work for them. Some managers can ruin the atmosphere making it a stressful environment.


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