Social Security Administration Reviews

Updated February 6, 2016
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3.2
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Carolyn W. Colvin
80 Ratings

Pros
  • Good work/life balance ( you don't live your job) (in 27 reviews)

  • Flexible work schedule, job security, time off (in 19 reviews)

Cons
  • Unfortunately, with government, changes take time to implement and there is no sense of urgency compared to the private sector (in 9 reviews)

  • difficult and stressful work environment, low morale (in 9 reviews)

More Pros and Cons

387 Employee Reviews

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  1. Helpful (4)

    "Working for the Fed is everything you've heard, and less."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist GS13-10 in Baltimore, MD
    Current Employee - IT Specialist GS13-10 in Baltimore, MD
    Doesn't Recommend
    No opinion of CEO

    Pros

    Schedule flexibility. I can bail when I want. As an IT Specialist, I get to work with some leading edge technologies. I've made some good friends there.

    Cons

    Management and lifers. Each are a drain on the workplace in their own way. Most high-level managers have never worked outside of SSA, so it's all they know. The lifers feel that their employment is an entitlement, so they do little work. Most are just toughing it out until they can retire.

    Advice to Management

    Don't hire technical managers. Hire people who know how to surround themselves with talent, and then let them do the work.


  2. Helpful (2)

    "SSA A Sinking Ship For Job Outlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Assistant in Seattle, WA
    Current Employee - Legal Assistant in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are compensated time in the form of Credit Hours, Annual Leave, Sick Leave, Comp Leave, Overtime. 401K. Public Transportation subsidies.

    Cons

    Suggestions for ways to improve office & procedures are ignored. Promotion potential hits a ceiling unless the individual is willing to move across the country. Knowledge & information is kept at management level and filtered down as seen appropriate by managers. In many instances the individual must protect themselves from the threat of senior officials attempting to soil employees reputation. Unrealistic goals making fewer employees maintain high output performing multiple employees jobs "as management sees fit." Thousands of hours in overtime, yet it is handed out sparingly on a case by case basis. Multitude of LAZY employees looking to retire that because of managment's lack of discipline other individuals have to carry the workload; i.e. the producing employees are rewarded with MORE work while the non-producing employees are rewarded with less work and less responsibility in a 'See No Evil, Hear No Evil' give up attitude Policy.

    Advice to Management

    Nothing, I don't really care, I'm leaving ASAP.


  3. Helpful (5)

    "SSA-Are you sure you wouldn't rather just clean toilets for a living?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal in Dallas, TX
    Former Employee - Legal in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Fair amount of sick and vacation leave annually

    Cons

    Rewards based on relationships with management, not merit. Management is completely incompetent with over-inflated egos stemming from the prestige of working at the least prestigious government agency in the country. Unreasonable amount of control freaks who request that you obtain permission for the most minimal requests. Co-workers joked that they may need to ask is it okay to use the bathroom. The experience gained here is not marketable. Unless you want to work with SSA your entire life, other employees will frown at your lack of experience. If you are an attorney, definitely steer clear of SSA. SSA claims that you will write legal "documents" but in reality, a monkey could be trained to prepare an SSA brief.

    Advice to Management

    Be aware and actually concerned with the extremely low morale.


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  5. Helpful (3)

    "Move into 21 century thinking."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teleservice Representative in Baltimore, MD
    Current Employee - Teleservice Representative in Baltimore, MD
    No opinion of CEO

    Pros

    The money and leave, provided they let you use the leave.

    Cons

    Some jobs are dead ends like teleservice reps. Management is usually poorly trained and afraid of their higher ups. Unfortunately where I am is controlled by vindictive female management. As a woman I am dissappointed in how they undermine and discredit those who offer opinions and new ideas.

    Advice to Management

    Take advantage of available training. Accept new ideas. Treat employees as valued members of the team rather than adversaries.


  6. Helpful (5)

    "Okay place to work with more negatives than positives"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in San Francisco, CA
    Current Employee - Claims Representative in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible schedule to start anytime between 7:00am to 9:00am and leave 8 hours later Lots of annual leave and unlimited sick leave Great health and retirement benefits Commuter benefits

    Cons

    All new hires complete a training class before they start taking disability claims from the public. After they leave the training class, they are left to figure out how to do things on their own without timely feedback, which results in mistakes. The management, mentors and colleagues always say they are too busy to help the trainees. The colleagues first point out mistakes made by the trainees to the management. The management tells the trainees their quality of work is poor without providing the resources to do the job well. It is a very negative work environment for new hires.

    Advice to Management

    Please show more compassion towards the new hires and do more to help them succeed. You should be providing both negative and positive feedback to help the new hires instead of just focusing on the negatives. If you keep doing this, you will lose the new employees and the more senior employees will retire leaves no one left working in the office anymore.


  7. Helpful (1)

    "No respect for examiners"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Specialist in Raleigh, NC
    Current Employee - Disability Specialist in Raleigh, NC
    Doesn't Recommend

    Pros

    12 paid Holidays 12 sick days

    Cons

    Very high stress No respect or concern from upper management Poor review methods Extremely high attrition rate

    Advice to Management

    Make the environment better for examiners. Stage cases.


  8. Helpful (2)

    "Modern day slavery, they work you to death with cases, don't train you properly for the work/workload!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Woodlawn, MD
    Current Employee - Claims Examiner in Woodlawn, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Job security- it's considered an essential position- in case of a govt shutdown, you will still get paid, though it may get delayed.

    Cons

    Terrible training program, unprofessional, deceiving in the hiring process as far as what expectations and responsibilites of job are, the moral is very low, employees are "stuck" at SSA.

    Advice to Management

    Restructure the entire classroom training, hire more professional workers, fire or retire workers who don't produce.


  9. Helpful (1)

    "Terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    feels like you are helping the public good judges will help you learn SSA policies and make you a better worker

    Cons

    none of the management went to college management loves pick favorites to promote their pets and says no to others, even though they are a high performers management do not properly scold employees when he/she is at fault. VERY passive aggressive style of management. union is a double edged sword - helps you exercise your rights but also do not fire poor performing employees

    Advice to Management

    go to college learn how to properly manage an office and stop picking favorites promote people based on their performance


  10. Helpful (2)

    "Difficult job. Would not recommend"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits. Time off. Job security. Pay is decent for the nature of the job.

    Cons

    Mundane work on an outdated computer system. Dealing with the public extremely challenging. SSI a nightmare to administer, constant lying and having to play detective with beneficiaries. Tons of paperwork.


  11. Helpful (3)

    "Working as a drone. Treated poorly by mgmt., no promotions, union is onsite for a reason"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Auburn, WA
    Former Employee - Customer Service in Auburn, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Social Security Administration full-time (More than 3 years)

    Pros

    Decent Pay I suppose, but not for the work you have to do.

    Cons

    You are treated like you are just a machine here. On the phone non stop for 8hrs a day and treated as if long more complicated calls are your fault. NO chance for advancement and if you do its based solely on friendships established with managers, highly biased. If you are late from break by 1 minute they reprimand you. Very rigid military style of work. Management goes out of their way to watch to make sure you are on the phones constantly, they watch your "on hold time" with a customer as punishment when you cannot get help from technical advisers. The union has to help most of the workers here from discrimination and poor treatment of the workers. Co-workers dont even acknowledge each other when walking past each other or make eye contact due to such poor morale and this is out of 600+ workers!

    Advice to Management

    Remove most of the senior members of management here. They cost you hundreds of thousands of dollars in lawsuits. Look into complaints of discrimination seriously, its happening on a large scale at this location.



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