Social Security Administration Reviews | Glassdoor

Social Security Administration Reviews

Updated June 11, 2018
712 reviews

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3.0
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Carolyn W. Colvin
211 Ratings

712 Employee Reviews

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Pros
  • "I have enjoyed great work/life balance" (in 49 reviews)

  • "Telework for those they decide to give it to, flexible work schedule, liberally leave policy and no micro management in certain offices" (in 35 reviews)

Cons
  • "Too much pressure, poor management" (in 14 reviews)

  • "But as I said, these people would not last in the private sector" (in 13 reviews)

More Pros and Cons

  1. "Stable but boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Social Security Administration full-time (More than 8 years)

    Pros

    Like the title says, as with most Fed jobs, it's stable but boring. You'll consistently get a decent paycheck and decent benefits. Telework and flexible leave policies. It takes an act of Congress to fire you. Perfect job if you have a family. The overall organizational mission is vital to millions of people, though it's easy to forget during the daily grind.

    Cons

    Not for those looking to be challenged or for those who really want to improve their skillset. A lot of your experience will depend on your manager (as with any job) but depending on where/when you come in you may have entire days with no work at all. Micromanaging is real and most people are scared to make decisions for fear of being chastised (which is weird since no one can get fired).

    Advice to Management

    Train managers and team leaders on how to not micromanage and how to professionally grow their employees. Employee engagement and empowerment are real things and SSA definitely needs an infusion of them.


  2. "Senior Case Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    I have been working at Social Security Administration full-time

    Pros

    You get PTO and Sick Leave every pay period, so you never run out

    Cons

    Some supervisors are not trained in you actual position, so they have unrealistic expectations for your performance, because they simply do not know the job

  3. Helpful (3)

    "DONT WORK HERE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability in Saint Louis, MO
    Current Employee - Disability in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Social Security Administration full-time (More than 8 years)

    Pros

    Flexible schedule; overtime, depending on the budget; retirement.

    Cons

    Untenable work situations. workloads are so unreasonable it is absolutely unreal. Leaders don't use common sense in determining what one person can reasonably be expected to do in a 40 Hour Work Week. as a quality assurance person reviewing disability claims, we get nine cases a day.It's Not Unusual to get a case with over a thousand pages of record. Workloads that search social security are impossible and it is the worst in field offices. After 10 years with the agency I'm finally completely burnt out and I'm looking for another job. I am willing to relocate to get out. As well as take a significant pay-cut. I just want out. I had a co-worker you started right out of college who could not stand it anymore and retired at age 45. She couldn't afford to completely stopped working so she went back to work for the state taking an entry-level position with about a 60% pay cut. go to best places to work. Org and look at the Social Security ratings. Social security has been on a slow downward decline the last several years in it's ratings by its employees.

    Advice to Management

    I actually like our management. My department we are very lucky. The problem with the overburdensome and unreasonable workloads is beyond department managers' control.


  4. "NA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration full-time

    Pros

    retirement, paid time off, flexible schedule

    Cons

    under staffed and over stressed


  5. Helpful (2)

    "Stay far away from Field Offices!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Office
    Current Employee - Field Office
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Pros are pay and vacation time.

    Cons

    Stay out of the Field Offices! Diminishing staffs, increasing workloads. Managers push quality but really only want to meet the PSIs goals. Most managers are either pushing you to the brink because they are trying to make themselves look good to promote up or hiding in their offices trying to ride it out to retirement. Management truly does not care about staff. I have been on both sides of the fence - I have been in management at Social Security and a bargaining unit employee. This is not the agency it was 10 years ago. Most hires are now either Veterans or relatives. Some of the hires are very qualified, some are not and will never be able to master the job. Additionally, nothing is being done to protect the employees. More and more violent episodes by irate public with no increase in security measures. This is why most managers offices are located far away from the lobbies or behind barrier walls. I will retire as soon as I am able and find another place to work where I am able to feel at least the slightest semblance of appreciation from my supervisors.

    Advice to Management

    Get out of your office and at least pretend to care about your staff. Try answering the phones once in a while to help out instead of hiding out in your cubes/offices.


  6. Helpful (6)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Social Security Administration full-time (Less than a year)

    Pros

    Holidays off and work schedule flexibility

    Cons

    Worse environment to work in along with adults over 50 behaving as kids. Gossip, bullying and extreme micromanagement from supervisors. Nepotism and you have to be angry and hostile to fit in on a specific level for praises and awards even if you’re not competent at your job. If you’re a good honest person it’s not the place for you.


  7. Helpful (1)

    "Find Another Branch..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tss
    Former Employee - Tss
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (More than a year)

    Pros

    Great people during training but limited contact with individuals as it is a call center

    Cons

    Always on the phones. Management determines call performance and will dock your rating if you follow a pathway not assigned in the system. Have to remember where all information is in the system to not hurt your performance reviews.

  8. "House of Lies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DQB Examiner in New York, NY
    Current Employee - DQB Examiner in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Work-life balance with flex hours and telework.

    Cons

    The DQB is a terrible place to work. Telework sounds nice but the management throughout DQB is pretty awful at this point and makes working conditions difficult for most employees outside of a small clique of friends and family. Same complaints as in most components but the stakes seem higher in DQB because of the amount of work the field sites are expected to do. In doing the quality review studies for the medical portion of disability determinations, examiners must read hundreds of pages of evidence for multiple claims everyday, write a lot of reports, and do a lot of paperwork. Also, deal with cronyism and unqualified bosses who couldn’t give direction if they tried because many were politically manipulated into their jobs and don’t have sufficient DDS experience, if any at all. Rewarding friendships instead of actual work to ultimately build easy consensus in management (because the rewards make people look like better promotional candidates than they really are) has gotten us to where we are, which is frankly a den of incompetence. DQB has also been stripped of nearly all the power it once had and is now just a subcomponent of subcomponent - more evidence of flaky management that was pushed away from the Commissioner’s table.

    Currently, the directors for OQR, to which DQB reports, are incredibly unqualified and typical cronies. The union is reporting that a then associate director (no names) lied to show off and have the DQBs meet an extraordinarily high quota for a certain claim types for a fiscal year. The workload that was prioritized was denied claims and it was ordered that the allowance workloads be “shelved”, which resulted in undue delays in people getting their money. Meanwhile, the employees were being lied to and told that all DQB offices were not meeting their quotas. Field site directors resigned after this because it was so unprofessional, they didn’t like lying to the staff with whom they spent years building relationships, and it’s just really terrible management. The person who ordered this was subsequently promoted by Commissioner Colvin. Another manager’s professional degree that got her into the SES is in speech language pathology - not management. It is well known that she led the agency that she came from into the ground. Also, how can this administrator have spent her entire career where she has and not have a single black friend on Facebook? Just a taste of what goes on in this component.

    We sat through an awards ceremony the other day in which the worst field sites were receiving the most awards. The two that were the most awarded lose the most RPCs and have absolutely no idea what they are doing in terms of policy, which is the job, but they push a lot of cases, which is all that anyone seems to care about at this point. There is a total emphasis on numbers and zero on quality outside of easy, quick cookie-cutter returns. An examiner I know taped two of her administrators telling her to just pass the cases and no one will ever know the difference. I heard the tape. No one appears to care about actually doing the work, which is very sad and stereotypical. A director said during a recent meeting, “Well, everyone makes mistakes…” A quality assurance component in which everyone makes mistakes – how very government.

    Most of the people in government who do the heavy lifting are people of color and those who benefit the most overwhelmingly tend to be white, so it doesn’t look like everyone thinks it does. People of color are chosen for management only in as much as they don’t cause friction.

    People who are smart make OQR a temporary blip on their resume if they can. It’s a mess.

    Advice to Management

    Stop with the cronyism. Inside the fishbowl, it's hard to see but if you step back, it's obvious that poor management killed this component IMO.


  9. "Benefit authorizer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible hours, a lot of earned annual and sick leave

    Cons

    Competitive to move up the career ladder and there is drama every where you turn.


  10. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Social Security Administration full-time (More than a year)

    Pros

    There are none. You could offer me a million dollars and I would never go back

    Cons

    Negative environment. Callers constantly cussing you out asking where their moneys is at.

    Advice to Management

    Get rid of most of the management as most of them can't do their job correctly.


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