Social Security Administration 559 Reviews | Glassdoor

Social Security Administration Reviews

Updated February 21, 2017
559 reviews

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559 Employee Reviews

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Pros
Cons
  • My advice to you if you have a private sector job that is paying you more to think twice before taking this job (in 12 reviews)

  • Micromanagement, no room for growth unless you're in a clique (in 11 reviews)

More Pros and Cons

  1. "Awful. Run don't walk, away."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist
    Current Employee - Claims Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Decent pay & benefits; job security. Hours are great; you can show up, put in your eight and a half hours, and then go home to recover.

    Cons

    Whatever you do, do not work in a public contact position, such as in a field office or tele-service center. The work is extremely boring & monotonous, & you are worked to death. You have to deal with tons of people too lazy to work complaining about how they deserve disability benefits for themselves & their 20 children. Management treats you like a child. You think the work would be professional but it's not; it's more like working on an assembly line with supervisors standing behind you cracking a whip trying to make you work harder & faster, but you can't because there's no time to keep up with the work. You're given endless lists of pending claims & other workloads that you're somehow expected to keep up with, even though you're constantly calling numbers and dealing with the people who walk into the office every day. It's maddening. In addition, you're made to be a type of contract employee for attorney's offices. What little free time you might have is spent doing paperwork & phone calls ensuring that greedy lawyers get their pay before the people who hire them for help get theirs.

    Advice to Management

    None. Nothing can really be said that will change the culture at this agency in the field offices, except having all of the older higher ups in their cushy management jobs be forced to have to do the grunt work at least one month a year, or have them retire & let a new generation try to improve things.


  2. Helpful (1)

    "Working at SSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefit Authorizer in Richmond, CA
    Current Employee - Benefit Authorizer in Richmond, CA
    Approves of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    Flexible, great work/life balance, growth and advancement, 401K options

    Cons

    Very tedious at first and can get repetitive however after you pass your training and review the job gets easier. Just be strong and hang in there. Benefits are not the best

    Advice to Management

    Awesome, very helpful and want to see you succeed


  3. Helpful (1)

    "A good experience. No real complaints."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Assistant in Baltimore, MD
    Current Employee - Legal Assistant in Baltimore, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    The work you do can be very rewarding when you see how much it helps people who are in need.

    Telework is a definite plus! Use it or use it (when you reach that point) is good too.

    Cons

    Merit promotion really isn't helpful if you have been there only a few years on the basis of how they choose candidates to be on the best qualified list. Seems harder to move to different components and especially when you are under grade 9.

    Advice to Management

    The employees who have worked day in and out have some very useful suggestions if management believes in them enough to implement. You build morale by allowing your employees to see that they have been heard!


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  5. Helpful (1)

    "Customer Service Representative (Teleservice)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Representative in Auburn, WA
    Current Employee - Contact Representative in Auburn, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 3 years)

    Pros

    The social security administration is a great place to work if you are interested in helping the general public. Management, for the most part, has your back, and as long as you follow policies, rules, and regulations, you will get along great here. There are occasionally special projects that can be done at the Teleservice Center (TSC) that allows you to gain experience in a more specialized role. Your attitude and aptitude determine your success here. As a CSR, if you need to go on leave you will never come back to a pending workload. There are career opportunities at SSA, but they are not numerous.

    Cons

    Due to the nature of the work you will be largely unappreciated by your customers, people will be nasty to you, you will have very, very, very, bad days (but not every day). The CSR position is a 4/5/6/7/8, which means you will be here for 4-5 years before you are a journeyman and can do anything else on a consistent basis. This job is stressful, there is no work to finish, and there will always be something to do. You are underpaid and underutilized because time in grade is more important than skills when it comes to advancement. This is the nature of the beast.

    Advice to Management

    CSRs need more avenues to grow, there are many spectacular individuals who leave the agency because they are underutilized and bored. Telework expansion needs to speed up. With the way the agency is currently set up you may have a hard time capturing talented younger individuals. There is a lot of waste that happens at the TSC because of stringent policy requirements that field offices do not use, which increases customer hold times and complicates the job for your employees.


  6. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Auburn, WA
    Former Employee - Customer Service Representative in Auburn, WA
    Recommends
    Positive Outlook

    Pros

    good starting pay for csr, good benefits, job security, supportive staff

    Cons

    high volumecall center environment, very sedintary job, complicated information unless you're geared toward that


  7. "Great people, Superb training. One poor supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teleservice Representative in Arlington, TX
    Former Employee - Teleservice Representative in Arlington, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (More than 3 years)

    Pros

    SSA is a great place to work. The staff are helpful, the training is good, and opportunity to advance.

    Cons

    Large agency which sometimes doesn't adapt quickly.

    Advice to Management

    Listen to staff for needs, and mentor new supervisors.


  8. Helpful (1)

    "Among the best government agencies to work... according to whom?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Analyst in Baltimore, MD
    Current Employee - Management Analyst in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Unless you make a major mistake (such as stealing or accessing private information), you don't get fired if you are employed for at least one year.

    Cons

    Too many lazy people getting paid just for showing up.

    Advice to Management

    Stop the favoritisms


  9. "Service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Orlando, FL
    Current Employee - Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    Good work culture, outlook and benefits.

    Cons

    Tough to grow within agency depending on location.


  10. "Sr. Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Analyst in Germantown, MD
    Former Employee - Program Analyst in Germantown, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Social Security Administration (More than 3 years)

    Pros

    Deliver with confidence and use appropriate expertise

    Cons

    Lack of appreciation, grouping, clicks

    Advice to Management

    I have 26+ years of experience as Sr. Systems analyst, developer, systems integrator in large corp environments as well in Govt.


  11. Helpful (1)

    "Stable Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Authorizer in Brooklyn, NY
    Former Employee - Benefit Authorizer in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Social Security Administration (Less than a year)

    Pros

    Good benefits, very useful and fair.

    Cons

    Trainings are way too long

    Advice to Management

    Shorten Trainings



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