Social Security Administration Reviews | Glassdoor

Social Security Administration Reviews

Updated June 17, 2017
593 reviews

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593 Employee Reviews

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Pros
Cons
  • My advice to you if you have a private sector job that is paying you more to think twice before taking this job (in 14 reviews)

  • Micromanagement, no room for growth unless you're in a clique (in 11 reviews)

More Pros and Cons

  1. "Service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Orlando, FL
    Current Employee - Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    Good work culture, outlook and benefits.

    Cons

    Tough to grow within agency depending on location.


  2. "Sr. Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Analyst in Germantown, MD
    Former Employee - Program Analyst in Germantown, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Social Security Administration (More than 3 years)

    Pros

    Deliver with confidence and use appropriate expertise

    Cons

    Lack of appreciation, grouping, clicks

    Advice to Management

    I have 26+ years of experience as Sr. Systems analyst, developer, systems integrator in large corp environments as well in Govt.

  3. Helpful (1)

    "Stable Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Authorizer in Brooklyn, NY
    Former Employee - Benefit Authorizer in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Social Security Administration (Less than a year)

    Pros

    Good benefits, very useful and fair.

    Cons

    Trainings are way too long

    Advice to Management

    Shorten Trainings


  4. "Claims Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend

    I worked at Social Security Administration full-time

    Pros

    Decent pay and benefit package. Most of the work is on computer and by appointment. As long as additional clients without appointments don't demand immediate attention your day can be organized and productive.

    Cons

    Often it is who you know not what you do as far as advancement. Some of the promotions are considered questionable by fellow employees. Clientele can be demanding and disrespectful as they see you as "Government" instead of a person. Armed guards are present in offices.

    Advice to Management

    Find a balance between the government and clientele demands and deadlines so that employees can get time to do the necessary work.


  5. "Reliable Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Rockville, MD
    Former Employee - Claims Representative in Rockville, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Social Security Administration (More than 5 years)

    Pros

    Good Health Benefits
    Stable Employment
    Weekends off
    Room for growth

    Cons

    Little room for creativity
    Crowded offices
    Inundated with paperwork
    Disgruntled staff
    low office morale

    Advice to Management

    Treat Employees like human beings not machines. Take genuine interest in your staff and their career goals.


  6. "It Can be a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, CA
    Current Employee - Anonymous Employee in Richmond, CA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Paid Vacation time. Guaranteed weekends off. Overtime possibility. Telework possibility. Flexible schedule. You can come in any time from 6:00am to 9:30.

    Cons

    Possible hiring freezes. Receiving your pay checks late because of government shut downs. Can take a long time to move up.

    Advice to Management

    Management should listen more to those who actually perform the job on a daily basis. Managers create happy environments where people want to work for them. Some managers can ruin the atmosphere making it a stressful environment.


  7. "Center Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager/Center Director in Baltimore, MD
    Former Employee - Program Manager/Center Director in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Social Security Administration full-time (More than 10 years)

    Pros

    Great job advancement, excellent training, salary , hours and vacation and holiday pay.

    Cons

    Depending on dept could have frequent policy changes and shortage of staff to support workload.

    Advice to Management

    none

  8. "Lead Case Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Case Technician in Livonia, MI
    Current Employee - Lead Case Technician in Livonia, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Assisting claimants to obtain benefits

    Cons

    Understaffed in the ODAR office.


  9. "Good Job"

    Star Star Star Star Star
    Current Employee - Social Insurance Operations Supervisor in Montgomery, AL
    Current Employee - Social Insurance Operations Supervisor in Montgomery, AL
    Approves of CEO

    I have been working at Social Security Administration (Less than a year)

    Pros

    Very rewarding job because you are able to assist the public

    Cons

    Unless you do something illegal, it's difficult to get fired. Therefore, your co-worker might not pull their weight.

    Advice to Management

    Keep fighting the Union.


  10. "Save yourself"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 5 years)

    Pros

    Decent pay. Flex schedule.

    Cons

    Heavy workload. High walk-in traffic leading to little processing case processing time.

    Advice to Management

    Hire competent upper management.


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