Social Security Administration Reviews | Glassdoor

Social Security Administration Reviews

Updated June 24, 2017
594 reviews

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Full-time Part-time

594 Employee Reviews

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Pros
Cons
  • My advice to you if you have a private sector job that is paying you more to think twice before taking this job (in 14 reviews)

  • Micromanagement, no room for growth unless you're in a clique (in 11 reviews)

More Pros and Cons

  1. "Difficult Career--Plenty of Oppurtunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Newburgh, NY
    Current Employee - Claims Specialist in Newburgh, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    Pension, Flexible Work Schedule, Health Insurance options, Matching 401K up to 5%, great coworkers, fulfilling.

    Cons

    Very Old Systems, difficult claimants,

    Advice to Management

    In this job, the less Micromanagement the better.


  2. Helpful (1)

    "Benefit Authorizer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefit Authorizer in Birmingham, AL
    Current Employee - Benefit Authorizer in Birmingham, AL
    Recommends

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    Flex time, good leave accrual, mostly consistent overtime, good job security, independence of position.

    Cons

    Endless workloads of cases, no quick opportunities for advancement.

  3. "DATA SCIENTIST"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in Falls Church, VA
    Current Employee - Data Scientist in Falls Church, VA
    Approves of CEO

    I have been working at Social Security Administration (Less than a year)

    Pros

    The Division of Management Information and Analysis (DMIA) serves as a primary point of contact for all the Office of Disability Adjudication Review (ODAR) management information. The ODAR is a part of Social Security Administration’s (SSA) process components, which hold hearings and issue decisions for determining whether a person may receive benefits involving retirement, survivors, disability, and supplemental security income benefits. The DMIA provides current and historical data and conducts operations process modeling and projections, decision support and backlog reduction analyses, and other research to maximize operational efficacy in ODAR.

    Cons

    No concerns form this client


  4. Helpful (2)

    "Customer Service Representaive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Baltimore, MD
    Current Employee - Customer Service Representative in Baltimore, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    When you are able to answer and provide needed information to beneficaires who appreciate the effort, and knowing you've done your job is an imporant pro. Being able to solve a problem that the person has called about multiple times, makes the stress worth it.

    Cons

    Working with benficiaries who many times call in extremely angry and frustrated and unaware of the process and procedures that come with accessing and disclosing information can be extremely stressful. Encountering derogatory langauge and rude comments is another con.


  5. Helpful (1)

    "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Representative in Baltimore, MD
    Former Employee - Contact Representative in Baltimore, MD
    Doesn't Recommend

    I worked at Social Security Administration full-time

    Pros

    None, for me I just took the first government job that called. I was over qualified for the job and I was bored.

    Cons

    Not flexible work schedule even your lunch break is set for you. Managers need to take some classes about relating with their employees.

    Advice to Management

    Stop treating people like they are teenagers and create a work environment that people will actually want to be a part of.


  6. Helpful (3)

    "Contact Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Service Representative in Auburn, WA
    Former Employee - Contact Service Representative in Auburn, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Social Security Administration full-time (More than a year)

    Pros

    Accrued sick and annual leave. Flexible schedule.

    Cons

    Poor management. Tedious & repetitive job. Limited career opportunities. CSR position is capped at GS 8. Inefficient in all processes. Low pay for the amount of work and level of stress faced on a daily basis. Nepotism.


  7. "Claims analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Analyst in Charlotte, NC
    Former Employee - Program Analyst in Charlotte, NC
    Recommends
    Positive Outlook

    I worked at Social Security Administration full-time

    Pros

    Excellent company love it also

    Cons

    Great salary alwAys the best

    Advice to Management

    Moral great always love it

  8. Helpful (2)

    "Good benefits, and that's about it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attorney Advisor in Baltimore, MD
    Current Employee - Attorney Advisor in Baltimore, MD
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits are great. Lots of vacation, pension, etc. Flexible schedules.

    Cons

    Not a good place to be for an attorney. (I do have friends in other positions in SSA that are satisfied.) Very, very minimal opportunities for growth. Not doing actual legal work. Incredibly boring. Super bureaucratic. SSA underpays attorneys, even by government standards. Hard workers are not valued. If all you care about is retirement and vacation time, this is the place for you. If you want to do any kind of meaningful or satisfying legal work, stay away!

    Advice to Management

    Reward people on merit, rather than who you are afraid will file a grievance against you if you don't reward them.


  9. "claims representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Insurance Specialist in Memphis, TN
    Current Employee - Social Insurance Specialist in Memphis, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 8 years)

    Pros

    stable and the pay is excellent.

    Cons

    the workload is tremendous. the management of the workloads are unrealistic.


  10. "Great benefits but extremely difficult to be promoted it's not what you know it's who."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Albuquerque, NM
    Current Employee - Customer Service Representative in Albuquerque, NM
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 8 years)

    Pros

    SSA offers great benefits and great pay. They are understanding of family emergencies or personal emergencies. Work hours are a 9-5.

    Cons

    Difficult to move around within its not what you know it's who you know. Knowledge of policies and procedures isn't appreciated but highly expected.

    Advice to Management

    Appreciate the employees that work hard and have knowledge of SSA


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