Social Solutions Reviews

Updated Jul 30, 2020

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3.1
54%
Recommend to a Friend
84%
Approve of CEO
Social Solutions CEO Erin Mulligan Nelson
Erin Mulligan Nelson
10 Ratings
Pros
  • "Great people and culture with a large addressable market(in 15 reviews)

  • "Many came from the non-profit world, are engaged in volunteer work, or care about the community(in 10 reviews)

Cons
  • "However, upper management is HORRIFIC(in 13 reviews)

  • "Hypocrisy is a great way to destroy trust and some members of the SSG leadership team are hypocrites to the nth degree(in 11 reviews)

More Pros and Cons
  1. "Moving in the Right Direction"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Solutions full-time for more than a year

    Pros

    The new CEO is an amazing breath of fresh air. I believe a lot of the issues previously mentioned here are valid, stemming from inaction/indifference by the previous CEO, Kris. Erin has stepped in & you can feel she is a totally different type of leader, one who cares about every member of her company. Really appreciate what she's bringing to the table. We've got a great mission & amazing coworkers, so excited to see Erin use those resources to take us to a better place.

    Cons

    Would love to see more transparency/communication on who is coming in & out of the company. Kind of stinks to unceremoniously find out someone is gone when you go to ask them a question & get an auto reply that they are no longer there.

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  2. Helpful (2)

    "Leadership team sea change is awesome"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Developer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Solutions full-time for more than a year

    Pros

    Clear vision Lots of transparent communication I really do feel like leadership cares about me The new CEO is awesome

    Cons

    Adapted really well to remote work but it's still not as good as being in office

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  3. "I have never felt so cared for by a company before"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Solutions full-time for more than 3 years

    Pros

    SSG's mission is of the utmost importance, especially today during these difficult times. The leadership team has stepped up to make sure employees are taken care of and have what they need to be happy and productive at home. Our products are the best in the industry and are getting better by the day. The people I work with are GOOD HUMANS and truly want to see positive change in the world. Our benefits are strong.

    Cons

    Work load can be heavy at times.

  4. COVID-19

    "Making a difference"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Solutions full-time for less than a year

    Pros

    Great product, important mission, response to COVID-19

    Cons

    working remotely can be tough

    Continue reading
  5. Helpful (1)

    "Shortest time I worked for a company."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Social Solutions full-time for less than a year

    Pros

    None. Had to quit early.

    Cons

    It was a very bad experience from the get go. I did not feel accepted here. Instead of welcoming me they all bully me. People here were arrogants and they don't want to entertain queries especially from newcomers. The knowledge transfer from my superior was very fast paced and he didn't even bother to slow down. He was like telling me to go figure this out myself. I was scared all the time to ask questions to them and I don't like that feeling so I had to quit early.

  6. Helpful (4)

    "Unsupportive Management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Social Solutions full-time

    Pros

    Working here could teach you how to be resilient and resourceful.

    Cons

    Unsupportive management made working here extra difficult. The things that could have been shared with you by managers to help you kick start your job here weren't provided to you. You have to be resourceful enough to train yourself and figure out things on your own.

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  7. Helpful (1)

    "Market Leading Company on the GROW"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Social Solutions full-time for less than a year

    Pros

    Work Life Balance Friendly Staff Opportunity for Advancement Benefits Engaged Management "Give Back to the Community" mentality Overall Communication

    Cons

    Low wall/small desk space/overall office configuration/seating makes for high noise level, distractions, and difficulty focusing at times. Culture promotes meetings over the lunch hour and eating lunch at your desk.

    Social Solutions Response

    May 3, 2020VP o f People

    Thanks for your feedback! I too am not a fan of the low wall desk designs that most companies seem to be using - on the brights side - it allows everybody to have great light streaming into the whole workspace but I too would be distracted... if you haven't already - consider noise cancelling headphones or listening to music! You need down time! Please use your lunch period to refresh and reset... I know occasionally lunch meetings are unavoidable... but please feel supported in taking your lunch! You'll be brighter and more creative if you do! We are happy to have you on the team!

  8. COVID-19
    Helpful (2)

    "Medium Software Company with Heart"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Designer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Solutions full-time for less than a year

    Pros

    Great Coworkers, Great Mission, Career Advancement, Opportunity for Growth

    Cons

    Until recently, senior leadership seemed tone deaf. The new CEO has already breathed new life into the company. WIth COVID-19, job security is much appreciated!

    Continue reading

    Social Solutions Response

    May 3, 2020VP o f People

    Thanks for the feedback - being mission minded, in all things, is our goal!

  9. COVID-19
    Helpful (5)

    "Great Place to Grow Your Career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Social Solutions full-time for less than a year

    Pros

    * Amazing mission, our software helps nonprofits. Very few software companies can say that (especially in Austin). * Good people, great mix of both professionalism and fun environment * Business seems healthy from a financial perspective, no COVID related layoffs yet that I can see * I've seen a number of really talented people get promoted in the short time I'm here and my manager has a development plan in place for me and my career *They just launched an amazing COVID program for our clients, it's actually what inspired me to write this review

    Cons

    Not all departments are at the same level of maturity and some clearly have optimization work that still needs to get done. Normal stuff, but still creates a strain on the people inside those departments. Also, there is a negativity that is pervasive in a couple of departments that I've never really understood. I'm sure that those departments are the ones leaving reviews on here. I'm shocked by how low the score is on glassdoor, and it doesn't reflect my experience with the company or the overall office feel.

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    Social Solutions Response

    May 3, 2020VP o f People

    Thanks for your feedback. Companies of our size are fantastic because we can be so nimble and fast to react - it also means we are in the middle of a growth period where not all things have fully matured. We are continuing to focus on building out our processes and developing our capabilities.

  10. Helpful (4)

    "No Personal Space"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Social Solutions full-time

    Pros

    The work-life balance wasn't bad.

    Cons

    Like the other reviewer, I would like to mention that we all had a small desk with lots of distractions. I am not in favor of listening to music at work, and I need to stay focused to work right. I have now switched to a workplace where employees get their personal space.

    Continue reading
Found 163 reviews