Sofitel Hotels Reviews | Glassdoor

Sofitel Hotels Reviews

Updated Nov 4, 2019

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3.7
69%
Recommend to a Friend
94%
Approve of CEO
Sofitel Hotels CEO Sébastien Bazin
Sébastien Bazin
52 Ratings
Pros
  • "Great place to work , with a healthy work environment(in 10 reviews)

  • "There is a real process of integration and people really try to include you in what they call "the Accor family"(in 8 reviews)

Cons
More Pros and Cons
  1. "ACCOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Office Manager in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sofitel Hotels full-time for more than 8 years

    Pros

    Very focussed on employee satisfaction and growth

    Cons

    I have no cons

    Advice to Management

    ACCOR allows growth thru empowerment

    Sofitel Hotels2019-04-10
  2. "Worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sofitel Hotels full-time for more than 3 years

    Pros

    It’s specific to every job, on account mgment it was always micro managed.

    Cons

    Management is the worst, run!

    Sofitel Hotels2019-11-04
  3. "Great Beginnings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sofitel Hotels full-time for more than a year

    Pros

    While it’s not always perfect and at times it can be very hectic, the work life balance is ideal and the work environment is comfortable 9 times out of 10.

    Cons

    Work load can be very demanding at times. Some tasks can seam menial and unnecessary

    Sofitel Hotels2019-09-30
  4. "Good environment - hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Office Supervisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sofitel Hotels full-time for more than 3 years

    Pros

    Great people and good environment

    Cons

    Long hours and busy hotel

    Advice to Management

    Office space and amenities

    Sofitel Hotels2019-09-25
  5. "Could be great but no"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ambassador in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sofitel Hotels full-time for more than a year

    Pros

    Hourly employees are great to work with

    Cons

    The lack of communication is unbelievable. No one knows what is going on. No one shares information with other departments so we look like morons in front of guests. The turn over rate is something I’ve never seen before. So many good people have left or been fired because they are not part of this little click that has formed from California. Several Directors are absolutely clueless and leave everything for the... hourly employees with no direction, no communication, no acknowledgement, nothing, some departments don’t even have the right tools to get the job done, but where are the directors or managers? Oh it’s 1:45pm they are gone for the day, does the GM notice this? No. So the hourly employees are left running the show, which is ok because the team will get things done. It just amazes me that the GM does not notice his top managers are totally useless. This could be one of the best hotels in Chicago but if you go to trip advisor Sofitel Chicago is continuing to drop in the rankings because horrible management. My guess is Marriott will scoop this place right up.

    Show More

    Advice to Management

    Get a new management team and your good to go. You know who needs a to go first.

    Sofitel Hotels2019-10-19
  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food and Beverage Manager 
    Recommends
    Approves of CEO

    I worked at Sofitel Hotels full-time

    Pros

    Good Culture Competitive Pay Room for advancement

    Cons

    Can be long hours sometimes

    Sofitel Hotels2019-07-09
  7. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Office Manager 

    I have been working at Sofitel Hotels full-time

    Pros

    Teamwork is there when needed Communication went well among different departments

    Cons

    Workload Underpay Too much email daily

    Sofitel Hotels2019-07-08
  8. "Great for hospitality experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Office Agent in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sofitel Hotels full-time for more than 5 years

    Pros

    French elegance, great training, high expectations that lead to great quality, organized, great growth potential, meet people from all over the world, good benefits, management cares about guests and excellence and employees

    Cons

    Hotel discount benefits are not good for staff, cafeteria food is not good

    Advice to Management

    Keep up the good work!

    Sofitel Hotels2019-03-03
  9. "very diverse and open company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Sofitel Hotels full-time for more than 5 years

    Pros

    good benefits, 401k, full health, free food and parking

    Cons

    raises are minimal, no bonuses unless in upper management or sales

    Advice to Management

    should be able to cross train in different departments

    Sofitel Hotels2019-02-27
  10. "Great Luxury Experiance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resource Manager in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sofitel Hotels full-time for more than 8 years

    Pros

    Learning, training, secure, classic, international.

    Cons

    Very hard to continue growth.

    Sofitel Hotels2019-02-10
Found 184 reviews