SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated November 25, 2018
168 reviews

Filter

Filter


2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SoftLayer CEO Lance Crosby
Lance Crosby
77 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Free snacks (although you will get tired of Rice Krispy Treats and Cheez-its after awhile)" (in 23 reviews)

  • "Salary starts low but moves up fast (if you are motivated) to be not so bad (for an entry level position)" (in 11 reviews)

Cons
  • "No raises no matter how hard you work (unless you count the joke of a yearly raise that took two years to get after over 9000 excuses by IBM)" (in 6 reviews)

  • "years of direct experience in the Data Center world" (in 5 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great experience working with Softlayer. Great company with great benefits.

    Cons

    IBM merger is changing the culture of Softlayer.


  2. "Data Center Technician"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time

    Pros

    Easy to do, not hard

    Cons

    Not much to do. easy

  3. Helpful (1)

    "ugh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (Less than a year)

    Pros

    free food thats it, nothing else

    Cons

    too much incompetence , no training .see people walk out


  4. Helpful (1)

    "Words can't describe how bad things have become."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time

    Pros

    good coworkers that want to help.

    Cons

    Atrocious management at every level, unrealistic expectations on both support levels and products supported. Customers are their only focus, they are never wrong and are allowed to be complete and utter degenerates to us without any support from management. In fact, it's a competition between management and the customer who can be the most deplorable and apathetic. Low wages and no raises in sight; most are 30K or more below market value. Super high stress, unrealistic expectations, no training or support, utter chaos and a non functioning apathetic leadership are day to day normals.


  5. Helpful (1)

    "Customer Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    A good early opportunity to work with Linux/Unix and Windows servers.

    Cons

    Both old and new management (before and after merger) allowed staff to attrition down. Lose two, hire one, lose two, hire one. Saw that for years.

    Advice to Management

    Management has changed. No obvious communication with lower levels now; there was little before.


  6. Helpful (1)

    "Work at Softlayer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time

    Pros

    free snack and drinks

    platform for training

    Cons

    pay and PTO not competitive


  7. "Network Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Support Engineer in Dallas, TX
    Current Employee - Network Support Engineer in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Good management, learning resources, wide range of responsibilities.

    Cons

    Non competitive pay, no bonus

  8. Helpful (2)

    "bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Build Technician in Houston, TX
    Former Employee - Server Build Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than 3 years)

    Pros

    good pto , good sick days, nice wage

    Cons

    people do nothing but talk bad about you no matter how hard you work


  9. Helpful (5)

    "IBM in name only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at SoftLayer full-time

    Pros

    Nice office and employees get choice of new PC or MacBook. The break room is fully stocked with snacks and sodas.

    Cons

    The environment is somewhat divided. Softlayer is an IBM company in name only. There is an unorganized element in which management openly disrespects one another. Many employees speak negatively about others and this creates a toxic environment. There are too many levels of middle management that would have a difficult time justifying their day to day duties.

    Advice to Management

    Perform a complete IBM remodel or do not put your name on the product.


  10. Helpful (1)

    "Great, before IBM purchased us"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SoftLayer full-time

    Pros

    Competitive pay, managers that care, very good on a resume

    Cons

    After IBM purchased SoftLayer, all hell broke loose at first. Later on down the line things balanced out, but expecting a team of 6-8 people at any given shift to handle 150,000+ additional clients was a bad move.

    Advice to Management

    None. I hear things are going very well (now).