SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated August 14, 2018
165 reviews

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2.9
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SoftLayer CEO Lance Crosby
Lance Crosby
76 Ratings

165 Employee Reviews

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Pros
  • "Free snacks (although you will get tired of Rice Krispy Treats and Cheez-its after awhile)" (in 23 reviews)

  • "Salary starts low but moves up fast (if you are motivated) to be not so bad (for an entry level position)" (in 11 reviews)

Cons
  • "years of direct experience in the Data Center world" (in 5 reviews)

  • "24/7/365, meaning no national holidays" (in 4 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great experience working with Softlayer. Great company with great benefits.

    Cons

    IBM merger is changing the culture of Softlayer.


  2. Helpful (1)

    "Customer Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    A good early opportunity to work with Linux/Unix and Windows servers.

    Cons

    Both old and new management (before and after merger) allowed staff to attrition down. Lose two, hire one, lose two, hire one. Saw that for years.

    Advice to Management

    Management has changed. No obvious communication with lower levels now; there was little before.

  3. "Work at Softlayer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time

    Pros

    free snack and drinks

    platform for training

    Cons

    pay and PTO not competitive


  4. "Network Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Support Engineer in Dallas, TX
    Current Employee - Network Support Engineer in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Good management, learning resources, wide range of responsibilities.

    Cons

    Non competitive pay, no bonus


  5. Helpful (2)

    "bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Build Technician in Houston, TX
    Former Employee - Server Build Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than 3 years)

    Pros

    good pto , good sick days, nice wage

    Cons

    people do nothing but talk bad about you no matter how hard you work


  6. Helpful (4)

    "IBM in name only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at SoftLayer full-time

    Pros

    Nice office and employees get choice of new PC or MacBook. The break room is fully stocked with snacks and sodas.

    Cons

    The environment is somewhat divided. Softlayer is an IBM company in name only. There is an unorganized element in which management openly disrespects one another. Many employees speak negatively about others and this creates a toxic environment. There are too many levels of middle management that would have a difficult time justifying their day to day duties.

    Advice to Management

    Perform a complete IBM remodel or do not put your name on the product.


  7. "Great, before IBM purchased us"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SoftLayer full-time

    Pros

    Competitive pay, managers that care, very good on a resume

    Cons

    After IBM purchased SoftLayer, all hell broke loose at first. Later on down the line things balanced out, but expecting a team of 6-8 people at any given shift to handle 150,000+ additional clients was a bad move.

    Advice to Management

    None. I hear things are going very well (now).

  8. "DC Tech"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time

    Pros

    Great way to get your foot in the door for the IT field. The company provides many resources and support to learn and grow.

    Cons

    The pay is not as good compared to other similar positions within the area.


  9. Helpful (2)

    "Server Build Technitian Tier1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Good team, access to IBM Learning base, good name (IBM) in the resume for the next job

    Cons

    Low salary. You are not really troubleshooting problems ore dealing with Operating systems or Network. You are assembling servers (adding RAM, HDD, changing CPUs) for orders and you are monitoring the process through management system.

    Advice to Management

    Change in the payment, more appreciation for good work. A little change in the chaotic way of doing the training for new hires and the whole process of work.


  10. Helpful (1)

    "Decent but challenging dealing with Big Brother IBM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time

    Pros

    Free snacks and cake
    Great people outside of work
    Some room for growth

    Cons

    Terrible parking
    HR is bad
    Lots of churn

    Advice to Management

    Keep people...


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