SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated September 1, 2017
153 reviews

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3.1
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SoftLayer CEO Lance Crosby
Lance Crosby
74 Ratings

153 Employee Reviews

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Pros
  • Free snacks and drinks are a plus (in 21 reviews)

  • Great company with great benefits (in 11 reviews)

Cons
  • There is/was a serious lack of training from the supervisors and management (in 4 reviews)

  • years of direct experience in the Data Center world (in 5 reviews)

More Pros and Cons

  1. "DC Tech"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time

    Pros

    Great way to get your foot in the door for the IT field. The company provides many resources and support to learn and grow.

    Cons

    The pay is not as good compared to other similar positions within the area.


  2. Helpful (1)

    "Server Build Technitian Tier1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Good team, access to IBM Learning base, good name (IBM) in the resume for the next job

    Cons

    Low salary. You are not really troubleshooting problems ore dealing with Operating systems or Network. You are assembling servers (adding RAM, HDD, changing CPUs) for orders and you are monitoring the process through management system.

    Advice to Management

    Change in the payment, more appreciation for good work. A little change in the chaotic way of doing the training for new hires and the whole process of work.

  3. "Decent but challenging dealing with Big Brother IBM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time

    Pros

    Free snacks and cake
    Great people outside of work
    Some room for growth

    Cons

    Terrible parking
    HR is bad
    Lots of churn

    Advice to Management

    Keep people...


  4. Helpful (1)

    "Not as bad as people think it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in Dallas, TX
    Current Employee - Windows Systems Administrator in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Great place to break in to the technology field, so long as you have a high school diploma and can think critically.
    free drinks/snacks
    Awesome time off policies and the insurance is pretty darn good as well
    Room for promotion if you apply yourself.

    Cons

    Unless you want to strive to be a Site Manager, promotions are mostly at corporate, though they do have offsite jobs if you look hard enough.
    IBM has destroyed a lot of the old culture; the hiring process is less forgiving than it used to be.
    The SBTs who complain a lot tend to screw up just as much, whilst those who work hard and want to get somewhere in life have to deal with it.

    Advice to Management

    Honestly, listen to the concerns of the SBTs, but know when they are BSing you. During my time as an SBT, I saw a lot of whining about things not going someone's way, but those same people aren't willing to adapt and learn. I hear way too often that this is a "dead end job" and there's a high turnover rate. If there's any turnover rate, it's because those people didn't have any respect for the work they did. As far as being dead end, I was thrown in to a datacenter that many people say you go to "to be forgotten." It got literally zero recognition from anyone. Even still, I got promoted out of there as well as everyone I worked with for all these years. We all got promoted, and at one point we went to that supposed dead end.

    If people actually put their nose to the grindstone and stopped expecting a free lunch, they would get somewhere.
    TBH the management for those sites are damn good. Sure there's some oddballs like DAL05, but men like John Eaves, Dan Vuong, Brandon Sellers, and Jason Riggs whom have all been managers either now or in the past, have created a solid foundation of what you should expect from management. Current management should take a page from their books while developing their own style.


  5. Helpful (4)

    "Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Dallas, TX
    Current Employee - Server Build Technician in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Great XP if you are just getting into IT
    Free Snacks
    Free Smartphone for work

    Cons

    I attempted to negotiate my salary to what I made at my previous company, which was close to labor market value (but still below!). My attempt to negotiate was summarily denied; and was told to take it or leave it. I am now making $15k/yr less than labor market value. **$36k** for an employee with 5+ years of direct experience in the Data Center world. Its an insult, and directly reflects how they treat employees. Like objects.

    If you want to work in a Data Center and never have, this is a good opportunity for you. You literally don't have to know anything to work here.

    However, if you have worked in a DC...turn around now, you are overqualified, and will be massively underpaid.

    I knew most of this crap when I applied. However life is funny sometimes, and I had to take the job to bridge the gap.

    Advice to Management

    Pay people market value. Holy crap


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great experience working with Softlayer. Great company with great benefits.

    Cons

    IBM merger is changing the culture of Softlayer.


  7. Helpful (1)

    "GREAT START NO GROWTH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Datacenter Inventory Technician
    Current Employee - Datacenter Inventory Technician
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time

    Pros

    Great start you wok for IBM, provide snacks, great benefits they start the day you start, job sercurity

    Cons

    No Growth just a starter

    Advice to Management

    Hire Real Leaders

  8. "Technical Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Recruiter in Dallas, TX
    Former Employee - Technical Recruiter in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    Over all great company. They pay well. Casual work environment. Good opportunity to work in different departments.

    Cons

    Benefits can be better. PTO is not good.


  9. "Great people, good technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center Technician in Dallas, TX
    Former Employee - Data Center Technician in Dallas, TX
    Neutral Outlook

    I worked at SoftLayer full-time (Less than a year)

    Pros

    Great coworkers, good peole to work with and learn from

    Cons

    None i can think off. Its how you make it


  10. "Sr. Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time

    Pros

    good technology, fun people to work with

    Cons

    there is no bad thing about this company


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