SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated February 8, 2017
38 reviews

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SoftLayer CEO Lance Crosby
Lance Crosby
25 Ratings

38 Employee Reviews

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Pros
  • Free snacks and drinks are a plus (in 18 reviews)

  • Great company with great benefits (in 11 reviews)

Cons
  • There is/was a serious lack of training from the supervisors and management (in 4 reviews)

  • No raises no matter how hard you work (unless you count the joke of a yearly raise that took two years to get after over 9000 excuses by IBM) (in 5 reviews)

More Pros and Cons

  1. Helpful (4)

    "Your talents are better spent elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Manager in Dallas, TX
    Former Employee - Software Development Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than 8 years)

    Pros

    I really cant think of any. At one time there were many.

    Cons

    You are not valued here. IBM has brought in a culture of fear and "Not invented Here" mentality. They have a working product that they invested in ($3 Billion+) and dont seem to care as they constantly try to replace it with something made by IBM. They fail over and over again. Its really embarrassing. They chase fires rather than a vision. They will over work you and undervalue you. There are no opportunities anymore and you will constantly live under fear of the next company lay-off.

    Advice to Management

    Stop chasing your competitors. Have some vision.


  2. Helpful (5)

    "Absolutely the worst place I've ever worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    Stocked kitchen with drinks and snacks
    Ample parking in underground parking garage

    Cons

    Open floor plan
    Most "managers" are unqualified and are only managers because they are a technical lead
    Poor compensation
    Most people are handed desktops and some high level of approval is needed for a subpar laptop
    Passive agressive culture

    Advice to Management

    All managers should have some actual people and leadership skills. A company full of bitter managers protecting their kingdoms makes work un-fun and difficult. Treat people like adults and not children


  3. Helpful (6)

    "Stay away from this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Ashburn, VA
    Current Employee - Server Build Technician in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Nothing about this company is a pro... except the healthcare.

    Cons

    Everything about this company. Management, Techs showing up late, Techs not doing the bare minimum to understand anything about the job and expect everyone else to pick up the slack.

    Advice to Management

    Promote the hard workers and not the lazy people that do not know how to do the job.


  4. Helpful (1)

    "Avoid Softlayer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Build Technician in Dallas, TX
    Former Employee - Server Build Technician in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (Less than a year)

    Pros

    nothing really, sit there almost all day watching whatever you want to watch.

    Cons

    Advice to Management
    If you see how the guys deal with servers, components.
    I give my wise advice to avoid softlayer, because people
    are just not paid enough to care. multiple data loss, power-loss
    connection to the server.

    I would move on to another one.


  5. Helpful (10)

    "lots of things need to change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Technician in Washington, DC
    Current Employee - Data Center Technician in Washington, DC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Its a job that gets your foot in the door since they will hire anyone regardless of your previous knowledge or experience, most likely due to the pay being far below industry standards.

    Cons

    The only way to move between departments is to be in Dallas otherwise your ignored unless your last name is Guerra then you can do what ever you want and still get promotions. When talking to upper management they will lie straight to your face just so that they don't have to deal with it. everyone who works here still goes to interviews we lose an employee every week to a competing company so clearly if soft layer cared this would have been addressed a long time ago.

    Advice to Management

    IBM and Soft Layer do not care about there employees so any advice would be meaningless they laugh at them.


  6. Helpful (5)

    "Stay away now that IBM is in charge!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Dallas, TX
    Current Employee - Sales Engineer in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    The "legacy" SoftLayer brand is an excellent product "IF" used in the method it was designed & intended " self-service IaaS". Unfortunately, IBM is very quickly destroying the SL culture.

    Cons

    IBM very quickly is destroying the legacy SL culture and has made even the simple tasks very difficult to accomplish.
    This is the same exact ting that happened when IBM bought Lotus Notes/Domino back in the 1990's . Although it took IBM much longer to destroy what was a great product & brand in Lotus, SoftLayer is quickly being taken over and quickly is being assimilated into IBM.

    Too bad as one would think IBM would have learned from their previous mistakes with Lotus!

    Advice to Management

    Leave SoftLayer alone and let it remain as a " Self-service IaaS product.
    Do not assimilate SL into IBM as both are completely different cultures, different products, different markets that do NOT natively speak to traditional IBM services customers.

    Communication between departments has now become non-existent, and there are way too many levels of management competing for " cloud revenue".


  7. Helpful (2)

    "somewhat ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Dallas, TX
    Current Employee - Software Engineer in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    IBM taking over free snaks

    Cons

    Horrible managers and all the uneducated attractive people they hire are a joke.

    Advice to Management

    Replace with IBM managers


  8. Helpful (14)

    "Worst job ever worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Technician in Houston, TX
    Current Employee - Customer Service Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SoftLayer (More than a year)

    Pros

    Manager and team lead are about the only people in the company who even care. Some really smart people here who don't get challenged enough and are burned out and just give up.

    Cons

    Pay is well below average
    No incentives to do better
    No raises no matter how hard you work (unless you count the joke of a yearly raise that took two years to get after over 9000 excuses by IBM)
    No evaluations for raises (unless you count the worthless yearly eval)
    No room to advance as other departments just sit on things forever playing the blame game.
    IBM proper treats us like trash and is EXTREMELY disrespectful to us. No one does anything about it though because no one cares.
    Benefits are a joke
    You'll never be taken seriously
    People who don't deserve anything will always get something, while you get swept under the covers for no apparent reason.
    Anyone higher than your immediate manager doesn't care about you or your problems at all, and they are too afraid to talk to anyone higher up because no one in this company has a backbone. Everyone just steps on everyone.
    Timelines are always promised and never met.
    Lies upon lies upon lies constantly by higher up the food chain, with an excuse for literally EVERYTHING.
    Been here two years and still haven't seen a CoL raise...never worked in a place that didn't give one.
    Priorities are beyond backwards. Apparently it's more important to put new carpeting in the office than pay us proper wages. Or at least make sure the men's in-office bathroom works for longer than a few days at a time.
    None of the departments work together, they all argue with each other and no one every knows what's going on.
    Do not waste your time working here....seriously. Just find something else to do. Seriously....you could stand on a corner begging for change and make more money than you'll be paid here.

    Advice to Management

    Selling out to IBM was hands down the worst decision ever. This company has gone down the toilet since.


  9. Helpful (2)

    "SBT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Dallas, TX
    Current Employee - Server Build Technician in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Descent pay and all the goodies you want.

    Cons

    Job description showes entrylevel, but they expect you to know way more than entrylevel. Managers/leads won't assist with anything. No training what so ever!!!!

    Advice to Management

    Train the new employees so there are less errors.


  10. Helpful (6)

    "Get entry level skills and get out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Build Technician in Plano, TX
    Former Employee - Service Build Technician in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than 3 years)

    Pros

    + Unlimited Monster energy drinks, sodas, coffee and snacks

    Cons

    - If you were part of The Planet merger, then don't expect anything other than to get shunned. You might as well just give them your badge and walk out with pride.
    - Lack of real management within the Operations org and the company as a whole (pre-IBM). SoftLayer likes to throw manager and director titles at people to make them feel like they have a sense of power. In reality, you just got a bigger title but likely with very little to no increase to your pay check and no increased responsibility.
    - You're going to need that Monster energy drink because you're now a work horse and yes, that's all you're thought of as from the top down.
    - Zip ties on data center racks. You're doing it wrong. Is there not a growing trend of network issues causes by overtightened zip ties? Use velcro. You'll save money in multiple ways (employee time, zip tie costs, among others..)

    Advice to Management

    None. It looks like most of the pre-IBM executive management has cashed out and been replaced by IBM executives. I can only imagine Mr. Crosby's days are numbered too. So much for "3 Bars for Life" huh? Enjoy your tattoos if you got one.

    Good luck, IBM. You should have actually gone inside and reviewed every facet of SoftLayer's operations before buying it because of "enhanced" numbers. Automation and APIs are nice, but just know that the people on bottom floor are the core of keeping your business running, not the shoddy coding of your internal portal.


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