SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated August 15, 2017
20 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SoftLayer CEO Lance Crosby
Lance Crosby
6 Ratings

20 Employee Reviews

Sort: PopularRatingDate

Pros
  • Free snacks and drinks are a plus (in 21 reviews)

  • Great company with great benefits (in 11 reviews)

Cons
  • There is/was a serious lack of training from the supervisors and management (in 4 reviews)

  • years of direct experience in the Data Center world (in 5 reviews)

More Pros and Cons

  1. "Server Build Technitian Tier1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Good team, access to IBM Learning base, good name (IBM) in the resume for the next job

    Cons

    Low salary. You are not really troubleshooting problems ore dealing with Operating systems or Network. You are assembling servers (adding RAM, HDD, changing CPUs) for orders and you are monitoring the process through management system.

    Advice to Management

    Change in the payment, more appreciation for good work. A little change in the chaotic way of doing the training for new hires and the whole process of work.


  2. Helpful (3)

    "Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Dallas, TX
    Current Employee - Server Build Technician in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Great XP if you are just getting into IT
    Free Snacks
    Free Smartphone for work

    Cons

    I attempted to negotiate my salary to what I made at my previous company, which was close to labor market value (but still below!). My attempt to negotiate was summarily denied; and was told to take it or leave it. I am now making $15k/yr less than labor market value. **$36k** for an employee with 5+ years of direct experience in the Data Center world. Its an insult, and directly reflects how they treat employees. Like objects.

    If you want to work in a Data Center and never have, this is a good opportunity for you. You literally don't have to know anything to work here.

    However, if you have worked in a DC...turn around now, you are overqualified, and will be massively underpaid.

    I knew most of this crap when I applied. However life is funny sometimes, and I had to take the job to bridge the gap.

    Advice to Management

    Pay people market value. Holy crap

  3. Helpful (1)

    "GREAT START NO GROWTH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Datacenter Inventory Technician
    Current Employee - Datacenter Inventory Technician
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time

    Pros

    Great start you wok for IBM, provide snacks, great benefits they start the day you start, job sercurity

    Cons

    No Growth just a starter

    Advice to Management

    Hire Real Leaders


  4. Helpful (6)

    "Datacenter Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Datacenter Technician in Ashburn, VA
    Former Employee - Datacenter Technician in Ashburn, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    Lots of experience can come from this job. It involves infrastructure, networking, and scripting once you get to a certain point. Softlayer/IBM offers free drinks, free food and pizza.. which is nice.

    There are plenty of smart people and they are more then willing to teach others.

    If you know the right people, you can transfer to other departments NOC, SOC, IS, DEV, and more.

    Cons

    Management and Supervisors.. management is lousy. They constantly feel the need to belittle people under them. Management really doesn't want to get to know you. They come off as abrasive and snobby. Instead of actually correcting issues management and supervisors will simple tell you not to make the mistake again, without showing you how to prevent the mistake.

    Most managers tend to play the favorite game and be passive aggressive through emails. They tend to lock themselves in their offices and really don't have much of an open door policy.

    There is/was a serious lack of training from the supervisors and management. Which is why mistakes happen. People need to be trained properly.

    Personal time is personal time.. even if you are on call 24x7x365 if there is no issue, do not bother your techs over minor things. Its immature and annoying. Also, they will try to call you in on PTO/Sick days.

    Advice to Management

    My advise to management...
    1) Grow up
    2) Be professional
    3) Be open
    4) Get to know you teams
    5) Train your employees
    6) DO NOT bother you employees during their personal time
    7) Be approachable


  5. Helpful (5)

    "Going down the drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Systems Administrator in Dallas, TX
    Current Employee - Customer Systems Administrator in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Free drinks and snacks.
    Decent time off policies.
    Lots of technologies to touch and gain experience on.

    Cons

    Consistently understaffed.
    IBM destroying SoftLayer culture.
    Lotus Notes is a terrible, but required, email client.
    Low morale due to understaffing.
    Lack of raises despite new hires getting considerably higher pay.


  6. Helpful (2)

    "Get experience, get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time

    Pros

    They will hire anyone so no experience required.

    Cons

    They will treat you like any hire.

    Advice to Management

    They need to release treating the help ill will bite them back.


  7. Helpful (2)

    "management sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to learn a lot if you are in the right team and project. Nice snacks ;)

    Cons

    >50% of the management layer is unskilled and incompetent.
    The project managers are (atleast some of them) cause more hindrance to the project than help since many of them are not technical and do not understand a jack of what the project/engineer needs and on top of that have reservations on working on the company tools like Jira stating "that's not industry standard" ..well you are supposed to work on the standards tools of the company for everybody to collaborate!!

    Many people's manager do not have any decent mechanism of encouraging hard working sharp people from the ones who are passing time in the company without having anything to show by the end of the year in PBCs. No raises to give .. promotions are given based on how friendly you are with the manager rather than your work (you can get a good rating but that does not amount to much since everybody else also got a similar good rating .. the slackers too). The people's managers often have to resort to play politics to keep their jobs and their teams growing ..they treat their team members like a cattle count and setup to play them against each other on a chess board .. if somebody is not doing what they are supposed to do .. there is no way to make that person accountable. you can go ahead and bring it to their notice but they will not take any action ..since actions will be incovenient to take and will spoil there happy go lucky management style in which hardworkers have to work 3 times harder to be productive and ship out something since slackers are busy playing politics and hindering them instead of doing the job they are assigned.

    If you are the kind who wants to work hard and succeed ..its hard here
    If you want to chill ..are good at politics, can be pals with the right people and do not mind what project , what work you are given but can just finish it with indifference and poor quality ..you are good to go

    Advice to Management

    There should be a feedback mechanism to report about the managers from the people and projects they are managing .. People who decide their rating have no idea how badly they did their job .. there ratings are decided by deliveries ( which their team members made happen by putting in 3x more work while they and their pet folks were slacking)!!

  8. Helpful (5)

    "Passive Resistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer I in Dallas, TX
    Former Employee - Software Engineer I in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    Free snacks.
    Laid back culture (jeans are acceptable work attire)
    An IBM company.
    Great benefits.
    Growing company and industry with lots of room for advancement.

    Cons

    Legacy managers passively resist changes brought about by the IBM acquisition.
    Company is going through an identity crisis of "us" (Softlayer) vs. "them" (IBM).
    Everything needs an overhaul and fresh vision.
    Lack of training or orientation- expected to learn everything on your own.

    Advice to Management

    Stop holding on to what used to be the Planet/Softlayer. That vision was sold July 2013. Encourage and inspire employees with new visions.


  9. Helpful (5)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Dallas, TX
    Current Employee - Product Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer (More than 3 years)

    Pros

    Learning about Cloud Technology in a growing market.

    Cons

    Below market salary in Product Management. There are high walls built between departments that makes it very very difficult for a Product Manager to be productive with cross functional teams. Engineering VPs have a leadership style that encourages the employees not to cooperate with IBM who acquired Softlayer.

    Advice to Management

    Softlayer culture needs a renewal that encourages close collaboration. Put positive leaders in place who are people oriented and have the ability to create a collaborative culture.


  10. Helpful (7)

    "One of the worst places I have ever worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Houston, TX
    Former Employee - Customer Support Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    - Had really wonderful health benefits before IBM came in. IBM's benefits are good, but SoftLayer's were even better before the acquisition. They had really low deductibles, premiums and out of pocket maxes compared to any other employer I have worked with.
    - Free snacks, soda and energy drinks.
    - Worked with some really awesome people.
    - Good place to gain experience in system administration and the hosting industry.

    Cons

    - Salary is subpar and way below the market standard for both the public and private sector, for my job it was at least 15K less than what I could make elsewhere for other jobs similar to this line of work.
    - Huge lack of training my first year and a half. Only in the last 8 months did they start to offer training to help you be better at your job and learn more advanced things/train people who needed it/didn't get it when hired.
    - Raises are hard to come by, I worked there for a little over 2 years and never got a raise after having the 2nd highest numbers in tickets, working extra projects, and helping out the manager with various tasks. This seemed to be a constant occurrence for multiple technicians who worked their butts off.
    - No heads up on new products being offered, often times you learned from the customer and had no clue what they were talking about, and even when you did know there was always a lack of training on them.
    - Pay rates after being promoted within and outside the department are way below the standard rate new employees to the company are given for the same position.
    - No promotions unless willing to move to Dallas. Was constantly passed over by inexperienced people who become buddy buddy with senior management.
    - Unable to move up to other departments unless promoted to a Customer Support Admin and that also required moving to Dallas even when positions for the job were in Houston.
    - Open door policy with upper management is not really open door. Senior manager constantly got mad when seeking advice or reassurances from upper management (VP and above) for things that had nothing to do with him or even the department.
    - Constantly placed in very stressful situations, overworked and under appreciated.

    Advice to Management

    Listen to your employees and their concerns. Don't be mad when employees seek advice from upper management. Don't lie and say raises are performance based and not reward an employee when they go above and beyond and put in the extra work. This happened to a lot of people there. Pay your employees an honest wage and not something below the market standard. Give employees the opportunity to move up in the company without making them move especially when there are positions open in their location they are qualified for, and without making everyone become an admin first.


Showing 20 of 155 reviews
Reset Filters