SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated January 21, 2017
29 reviews

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4.0
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SoftLayer CEO Lance Crosby
Lance Crosby
17 Ratings

29 Employee Reviews

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Pros
  • Free snacks and drinks are a plus (in 18 reviews)

  • Great entry level position -- perfect for building a little experience to go somewhere else (in 9 reviews)

Cons
  • When talking to upper management they will lie straight to your face just so that they don't have to deal with it (in 11 reviews)

  • There is/was a serious lack of training from the supervisors and management (in 4 reviews)

More Pros and Cons

  1. "Sr. Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time

    Pros

    good technology, fun people to work with

    Cons

    there is no bad thing about this company


  2. Helpful (1)

    "Technical Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Great work environment with a great team to assist you.

    Cons

    Documentation and processes requires additional help.


  3. "GREAT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Windows Systems Engineer in Dallas, TX
    Former Employee - Senior Windows Systems Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    GREAT overall nice balance for me anyways

    Cons

    none for me i enjoyed my time im sure others have made their grievances known


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  5. Helpful (4)

    "Its getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    More competitive pay recently
    Good entry level job
    Room for growth
    Availability to travel to different cities/countries

    Cons

    poor management
    sometimes your work goes unnoticed
    hard to advance if you're not in dallas


  6. Helpful (6)

    "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at SoftLayer full-time

    Pros

    Culture, stocked break room, good people

    Cons

    Pay is okay but not competitive. Since the IBM acquisition Softlayer has lost some of what made it great, sadly IBM is blue washing the company. Team's are incredibly under staffed and handling more than they should based on staffing requirements. No such thing as a raise.

    Advice to Management

    Spend more time on training and focus on building your people up versus assuming they know 100% of everything,


  7. "Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Dallas, TX
    Current Contractor - Anonymous Contractor in Dallas, TX
    Recommends
    Neutral Outlook

    I have been working at SoftLayer as a contractor (More than a year)

    Pros

    Great work life balance. Lots of some things that make employees happy like free snakes, and drinks. Great benefits. Excellent health-care. Great place if you are looking to move in your career.

    Cons

    Not a great place to move up in your position. In another department maybe there are better opportunities. Management is friendly, but not very knowledgeable.

    Advice to Management

    Management needs to improve their database of candidates. Needs to be held more accountable. But overall their are good.


  8. Helpful (3)

    "Great place. I'm a fan."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst in Houston, TX
    Current Employee - QA Analyst in Houston, TX
    Recommends
    Positive Outlook

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Stable job, and a nice culture. Lax on hours and very understanding. Competitive pay, and fringe benefits are amazing.

    Cons

    You are a cog in a machine. You are a number. If this doesn't bother you, then kudos. If that statement made you uncomfortable, this may not be the job for you.


  9. Helpful (2)

    "Good place to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Technician in Ashburn, VA
    Current Employee - Data Center Technician in Ashburn, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer (Less than a year)

    Pros

    Not retail, dont have to deal with people. Learn lots of stuff about data centers, if you can do it by shadowing people. Great benefits

    Cons

    It's a data center. Very loud. It's a 24/7 facility. you want christmas off? better request it well in advance

    Advice to Management

    Up your training regimen


  10. Helpful (1)

    "Great for now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 8 years)

    Pros

    Given freedoms to work by my management. Management takes my recommendations and usually has them implemented.

    Cons

    Raises are very difficult to obtain. Medical benefits are extremely expensive for families over 3.


  11. Helpful (7)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer (More than a year)

    Pros

    SoftLayer, an IBM company, is proud of the success they've had thus far; However they are honest with reflections about the next phases and the challenges required for growth.
    The company continues to evolve; Encourages collective genius via collaboration.

    Ambitious endeavors allow/ promote for inventiveness.

    SoftLayer hosts a yearly BBQ competition.

    Cons

    Males remain the clear majority here, however slow change is evident as more and more females are appearing every month.

    We employees had to supply our own ping pong table, and experienced only slight resistance from facilities managers on doing so.



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