SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated September 1, 2017
35 reviews

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4.0
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SoftLayer CEO Lance Crosby
Lance Crosby
18 Ratings

35 Employee Reviews

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Pros
  • Free snacks and drinks are a plus (in 21 reviews)

  • Great company with great benefits (in 11 reviews)

Cons
  • There is/was a serious lack of training from the supervisors and management (in 4 reviews)

  • years of direct experience in the Data Center world (in 5 reviews)

More Pros and Cons

  1. "DC Tech"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time

    Pros

    Great way to get your foot in the door for the IT field. The company provides many resources and support to learn and grow.

    Cons

    The pay is not as good compared to other similar positions within the area.


  2. "Decent but challenging dealing with Big Brother IBM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time

    Pros

    Free snacks and cake
    Great people outside of work
    Some room for growth

    Cons

    Terrible parking
    HR is bad
    Lots of churn

    Advice to Management

    Keep people...

  3. Helpful (1)

    "Not as bad as people think it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in Dallas, TX
    Current Employee - Windows Systems Administrator in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Great place to break in to the technology field, so long as you have a high school diploma and can think critically.
    free drinks/snacks
    Awesome time off policies and the insurance is pretty darn good as well
    Room for promotion if you apply yourself.

    Cons

    Unless you want to strive to be a Site Manager, promotions are mostly at corporate, though they do have offsite jobs if you look hard enough.
    IBM has destroyed a lot of the old culture; the hiring process is less forgiving than it used to be.
    The SBTs who complain a lot tend to screw up just as much, whilst those who work hard and want to get somewhere in life have to deal with it.

    Advice to Management

    Honestly, listen to the concerns of the SBTs, but know when they are BSing you. During my time as an SBT, I saw a lot of whining about things not going someone's way, but those same people aren't willing to adapt and learn. I hear way too often that this is a "dead end job" and there's a high turnover rate. If there's any turnover rate, it's because those people didn't have any respect for the work they did. As far as being dead end, I was thrown in to a datacenter that many people say you go to "to be forgotten." It got literally zero recognition from anyone. Even still, I got promoted out of there as well as everyone I worked with for all these years. We all got promoted, and at one point we went to that supposed dead end.

    If people actually put their nose to the grindstone and stopped expecting a free lunch, they would get somewhere.
    TBH the management for those sites are damn good. Sure there's some oddballs like DAL05, but men like John Eaves, Dan Vuong, Brandon Sellers, and Jason Riggs whom have all been managers either now or in the past, have created a solid foundation of what you should expect from management. Current management should take a page from their books while developing their own style.


  4. "Technical Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Recruiter in Dallas, TX
    Former Employee - Technical Recruiter in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    Over all great company. They pay well. Casual work environment. Good opportunity to work in different departments.

    Cons

    Benefits can be better. PTO is not good.


  5. "Sr. Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time

    Pros

    good technology, fun people to work with

    Cons

    there is no bad thing about this company


  6. Helpful (1)

    "Technical Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Great work environment with a great team to assist you.

    Cons

    Documentation and processes requires additional help.


  7. "GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Windows Systems Engineer in Dallas, TX
    Former Employee - Senior Windows Systems Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    GREAT overall nice balance for me anyways

    Cons

    none for me i enjoyed my time im sure others have made their grievances known

  8. Helpful (4)

    "Its getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    More competitive pay recently
    Good entry level job
    Room for growth
    Availability to travel to different cities/countries

    Cons

    poor management
    sometimes your work goes unnoticed
    hard to advance if you're not in dallas


  9. Helpful (6)

    "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at SoftLayer full-time

    Pros

    Culture, stocked break room, good people

    Cons

    Pay is okay but not competitive. Since the IBM acquisition Softlayer has lost some of what made it great, sadly IBM is blue washing the company. Team's are incredibly under staffed and handling more than they should based on staffing requirements. No such thing as a raise.

    Advice to Management

    Spend more time on training and focus on building your people up versus assuming they know 100% of everything,


  10. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Dallas, TX
    Current Contractor - Anonymous Contractor in Dallas, TX
    Recommends
    Neutral Outlook

    I have been working at SoftLayer as a contractor (More than a year)

    Pros

    Great work life balance. Lots of some things that make employees happy like free snakes, and drinks. Great benefits. Excellent health-care. Great place if you are looking to move in your career.

    Cons

    Not a great place to move up in your position. In another department maybe there are better opportunities. Management is friendly, but not very knowledgeable.

    Advice to Management

    Management needs to improve their database of candidates. Needs to be held more accountable. But overall their are good.


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