SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated June 5, 2017
146 reviews

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146 Employee Reviews

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Pros
  • Free snacks and drinks are a plus (in 18 reviews)

  • Great company with great benefits (in 11 reviews)

Cons
  • There is/was a serious lack of training from the supervisors and management (in 4 reviews)

  • No raises no matter how hard you work (unless you count the joke of a yearly raise that took two years to get after over 9000 excuses by IBM) (in 5 reviews)

More Pros and Cons

  1. Helpful (5)

    "A great place to cut your teeth in the Datacenter field."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Seattle, WA
    Current Employee - Server Build Technician in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Decent Pay (recently changed)

    Decent Benefits

    Plenty of Vacation

    Lots of opportunity to learn.

    Nearly impossible to get fired (You can be late daily, sleep on the job, or not even show up if you want!)

    Cons

    Not easy to move up.

    Company expects high turnover (only expects about 18 months out of technicians) so doesn't invest much in employees.

    Good employees are rarely noticed/recognized.

    Management is afraid to fire bad employees because it takes an extremely long time to hire new ones and turnover is high.


  2. Helpful (5)

    "Going down the drain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Systems Administrator in Dallas, TX
    Current Employee - Customer Systems Administrator in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Free drinks and snacks.
    Decent time off policies.
    Lots of technologies to touch and gain experience on.

    Cons

    Consistently understaffed.
    IBM destroying SoftLayer culture.
    Lotus Notes is a terrible, but required, email client.
    Low morale due to understaffing.
    Lack of raises despite new hires getting considerably higher pay.


  3. Helpful (1)

    "Server Build Technician III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Dallas, TX
    Current Employee - Server Build Technician in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    This is a good place to begin your a career in IT. It is what you make of it. They hire and promote with next to no experience. Admittedly most reviews bash the place (some with good reason) but realistically they don't put in the time, work, and effort. There is a lot of opportunity and space to grow, you have to make it through the tough times and stand your ground when confronting management about an issue. If have been an SBT for under 1.5 years and I have already received all the promotions they have avaliable. People will be people and every job has them. So focus, become dedicated and you will have little issues advancing. Ops are essential, meaning OT and job security.

    Cons

    Management, bottom line. The is still changes happening because of the IBM/softlayer merger, somethings are out of boss's hands accept it or find a new line of work. By far the best job I had, but management can sometimes drive you up the walls. With a high turnover rate, they are not always open to helping you advance, change shifts, or sites right away because every sbt is needed where they are currently.

    Advice to Management

    Communication communication communication! We are people before employees and we all have off days just as you do. Speak as a leader first and manager 2nd, people are more receptive when they fell you can relate to them.


  4. Helpful (1)

    "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Administrator in Dallas, TX
    Current Employee - Database Administrator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Flexibility, good work environment, diverse customer base, lots of opportunities to learn if you take the initiative.

    Cons

    Difficult to get a raise, even with good performance reviews. Very little training.

    Advice to Management

    Start valuing your people and maybe you'll stop bleeding talent to AWS.


  5. Helpful (5)

    "Going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer I in Addison, TX
    Current Employee - Software Engineer I in Addison, TX

    Pros

    Good time off policies. Gain experience in a hot industry. Lots of work === job security.

    Cons

    Given unreasonable deadlines. IBM destroying SoftLayer culture. Having to use IBM Notes as email client. Work atmosphere not as enjoyable as more and more employees become unhappy. Lack of raises.

    Advice to Management

    Give raises and keep the employees who are knowledgeable. Stop setting deadlines based on the announcements of when a product or capability will be released, instead, determine when a product/capability will be released based on when the task will be complete.


  6. Helpful (4)

    "Its getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    More competitive pay recently
    Good entry level job
    Room for growth
    Availability to travel to different cities/countries

    Cons

    poor management
    sometimes your work goes unnoticed
    hard to advance if you're not in dallas


  7. Helpful (6)

    "Stay away from this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Ashburn, VA
    Current Employee - Server Build Technician in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Nothing about this company is a pro... except the healthcare.

    Cons

    Everything about this company. Management, Techs showing up late, Techs not doing the bare minimum to understand anything about the job and expect everyone else to pick up the slack.

    Advice to Management

    Promote the hard workers and not the lazy people that do not know how to do the job.


  8. Helpful (6)

    "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at SoftLayer full-time

    Pros

    Culture, stocked break room, good people

    Cons

    Pay is okay but not competitive. Since the IBM acquisition Softlayer has lost some of what made it great, sadly IBM is blue washing the company. Team's are incredibly under staffed and handling more than they should based on staffing requirements. No such thing as a raise.

    Advice to Management

    Spend more time on training and focus on building your people up versus assuming they know 100% of everything,


  9. Helpful (1)

    "Avoid Softlayer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Build Technician in Dallas, TX
    Former Employee - Server Build Technician in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (Less than a year)

    Pros

    nothing really, sit there almost all day watching whatever you want to watch.

    Cons

    Advice to Management
    If you see how the guys deal with servers, components.
    I give my wise advice to avoid softlayer, because people
    are just not paid enough to care. multiple data loss, power-loss
    connection to the server.

    I would move on to another one.


  10. Helpful (3)

    "Great place. I'm a fan."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst in Houston, TX
    Current Employee - QA Analyst in Houston, TX
    Recommends
    Positive Outlook

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Stable job, and a nice culture. Lax on hours and very understanding. Competitive pay, and fringe benefits are amazing.

    Cons

    You are a cog in a machine. You are a number. If this doesn't bother you, then kudos. If that statement made you uncomfortable, this may not be the job for you.


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