SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated March 13, 2017
139 reviews

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Full-time Part-time

139 Employee Reviews

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Pros
  • Free snacks and drinks are a plus (in 18 reviews)

  • Great entry level position -- perfect for building a little experience to go somewhere else (in 9 reviews)

Cons
  • When talking to upper management they will lie straight to your face just so that they don't have to deal with it (in 11 reviews)

  • There is/was a serious lack of training from the supervisors and management (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Awful since IBM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support
    Current Employee - Support
    Doesn't Recommend
    Negative Outlook

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Free snacks and free drinks

    Cons

    Under paid and over worked

    Advice to Management

    Get IBMers trained and pay everyone fairly


  2. Helpful (4)

    "Its getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    More competitive pay recently
    Good entry level job
    Room for growth
    Availability to travel to different cities/countries

    Cons

    poor management
    sometimes your work goes unnoticed
    hard to advance if you're not in dallas


  3. Helpful (6)

    "Stay away from this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Ashburn, VA
    Current Employee - Server Build Technician in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Nothing about this company is a pro... except the healthcare.

    Cons

    Everything about this company. Management, Techs showing up late, Techs not doing the bare minimum to understand anything about the job and expect everyone else to pick up the slack.

    Advice to Management

    Promote the hard workers and not the lazy people that do not know how to do the job.


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  5. "Softlayer review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good environment , great co-workers!

    Cons

    Needs more planning for intern projects and please provide domain knowledge as a part of training new employees!


  6. Helpful (6)

    "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at SoftLayer full-time

    Pros

    Culture, stocked break room, good people

    Cons

    Pay is okay but not competitive. Since the IBM acquisition Softlayer has lost some of what made it great, sadly IBM is blue washing the company. Team's are incredibly under staffed and handling more than they should based on staffing requirements. No such thing as a raise.

    Advice to Management

    Spend more time on training and focus on building your people up versus assuming they know 100% of everything,


  7. Helpful (1)

    "Avoid Softlayer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Build Technician in Dallas, TX
    Former Employee - Server Build Technician in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (Less than a year)

    Pros

    nothing really, sit there almost all day watching whatever you want to watch.

    Cons

    Advice to Management
    If you see how the guys deal with servers, components.
    I give my wise advice to avoid softlayer, because people
    are just not paid enough to care. multiple data loss, power-loss
    connection to the server.

    I would move on to another one.


  8. Helpful (3)

    "Great place. I'm a fan."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst in Houston, TX
    Current Employee - QA Analyst in Houston, TX
    Recommends
    Positive Outlook

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Stable job, and a nice culture. Lax on hours and very understanding. Competitive pay, and fringe benefits are amazing.

    Cons

    You are a cog in a machine. You are a number. If this doesn't bother you, then kudos. If that statement made you uncomfortable, this may not be the job for you.


  9. Helpful (2)

    "management sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to learn a lot if you are in the right team and project. Nice snacks ;)

    Cons

    >50% of the management layer is unskilled and incompetent.
    The project managers are (atleast some of them) cause more hindrance to the project than help since many of them are not technical and do not understand a jack of what the project/engineer needs and on top of that have reservations on working on the company tools like Jira stating "that's not industry standard" ..well you are supposed to work on the standards tools of the company for everybody to collaborate!!

    Many people's manager do not have any decent mechanism of encouraging hard working sharp people from the ones who are passing time in the company without having anything to show by the end of the year in PBCs. No raises to give .. promotions are given based on how friendly you are with the manager rather than your work (you can get a good rating but that does not amount to much since everybody else also got a similar good rating .. the slackers too). The people's managers often have to resort to play politics to keep their jobs and their teams growing ..they treat their team members like a cattle count and setup to play them against each other on a chess board .. if somebody is not doing what they are supposed to do .. there is no way to make that person accountable. you can go ahead and bring it to their notice but they will not take any action ..since actions will be incovenient to take and will spoil there happy go lucky management style in which hardworkers have to work 3 times harder to be productive and ship out something since slackers are busy playing politics and hindering them instead of doing the job they are assigned.

    If you are the kind who wants to work hard and succeed ..its hard here
    If you want to chill ..are good at politics, can be pals with the right people and do not mind what project , what work you are given but can just finish it with indifference and poor quality ..you are good to go

    Advice to Management

    There should be a feedback mechanism to report about the managers from the people and projects they are managing .. People who decide their rating have no idea how badly they did their job .. there ratings are decided by deliveries ( which their team members made happen by putting in 3x more work while they and their pet folks were slacking)!!


  10. Helpful (2)

    "Good place to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Technician in Ashburn, VA
    Current Employee - Data Center Technician in Ashburn, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer (Less than a year)

    Pros

    Not retail, dont have to deal with people. Learn lots of stuff about data centers, if you can do it by shadowing people. Great benefits

    Cons

    It's a data center. Very loud. It's a 24/7 facility. you want christmas off? better request it well in advance

    Advice to Management

    Up your training regimen


  11. Helpful (1)

    "Great for now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 8 years)

    Pros

    Given freedoms to work by my management. Management takes my recommendations and usually has them implemented.

    Cons

    Raises are very difficult to obtain. Medical benefits are extremely expensive for families over 3.



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