SoftLayer Reviews | Glassdoor

SoftLayer Reviews

Updated September 1, 2017
153 reviews

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153 Employee Reviews

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Pros
  • Free snacks and drinks are a plus (in 21 reviews)

  • Great company with great benefits (in 11 reviews)

Cons
  • There is/was a serious lack of training from the supervisors and management (in 4 reviews)

  • years of direct experience in the Data Center world (in 5 reviews)

More Pros and Cons

  1. "GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Windows Systems Engineer in Dallas, TX
    Former Employee - Senior Windows Systems Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    GREAT overall nice balance for me anyways

    Cons

    none for me i enjoyed my time im sure others have made their grievances known


  2. Helpful (5)

    "A great place to cut your teeth in the Datacenter field."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Seattle, WA
    Current Employee - Server Build Technician in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Decent Pay (recently changed)

    Decent Benefits

    Plenty of Vacation

    Lots of opportunity to learn.

    Nearly impossible to get fired (You can be late daily, sleep on the job, or not even show up if you want!)

    Cons

    Not easy to move up.

    Company expects high turnover (only expects about 18 months out of technicians) so doesn't invest much in employees.

    Good employees are rarely noticed/recognized.

    Management is afraid to fire bad employees because it takes an extremely long time to hire new ones and turnover is high.

  3. Helpful (5)

    "Going down the drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Systems Administrator in Dallas, TX
    Current Employee - Customer Systems Administrator in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Free drinks and snacks.
    Decent time off policies.
    Lots of technologies to touch and gain experience on.

    Cons

    Consistently understaffed.
    IBM destroying SoftLayer culture.
    Lotus Notes is a terrible, but required, email client.
    Low morale due to understaffing.
    Lack of raises despite new hires getting considerably higher pay.


  4. Helpful (1)

    "Server Build Technician III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Dallas, TX
    Current Employee - Server Build Technician in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    This is a good place to begin your a career in IT. It is what you make of it. They hire and promote with next to no experience. Admittedly most reviews bash the place (some with good reason) but realistically they don't put in the time, work, and effort. There is a lot of opportunity and space to grow, you have to make it through the tough times and stand your ground when confronting management about an issue. If have been an SBT for under 1.5 years and I have already received all the promotions they have avaliable. People will be people and every job has them. So focus, become dedicated and you will have little issues advancing. Ops are essential, meaning OT and job security.

    Cons

    Management, bottom line. The is still changes happening because of the IBM/softlayer merger, somethings are out of boss's hands accept it or find a new line of work. By far the best job I had, but management can sometimes drive you up the walls. With a high turnover rate, they are not always open to helping you advance, change shifts, or sites right away because every sbt is needed where they are currently.

    Advice to Management

    Communication communication communication! We are people before employees and we all have off days just as you do. Speak as a leader first and manager 2nd, people are more receptive when they fell you can relate to them.


  5. Helpful (2)

    "Get experience, get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time

    Pros

    They will hire anyone so no experience required.

    Cons

    They will treat you like any hire.

    Advice to Management

    They need to release treating the help ill will bite them back.


  6. Helpful (2)

    "Strange Pressures Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time (More than 3 years)

    Pros

    High quality coworkers, good experience, some exposure to emerging technology, chance to turn work relationships into future networking assets.

    Cons

    Increase in internal workload plus data center expansion combined with retardation of staff growth results in IBM expanding and contracting SoftLayer at the same time. High turnover, already a problem under previous structure, only got worse after the IBM purchase.

    Advice to Management

    As with the rank & file, flee as soon as you can.


  7. Helpful (1)

    "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Administrator in Dallas, TX
    Current Employee - Database Administrator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Flexibility, good work environment, diverse customer base, lots of opportunities to learn if you take the initiative.

    Cons

    Difficult to get a raise, even with good performance reviews. Very little training.

    Advice to Management

    Start valuing your people and maybe you'll stop bleeding talent to AWS.

  8. Helpful (5)

    "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer I in Addison, TX
    Current Employee - Software Engineer I in Addison, TX

    Pros

    Good time off policies. Gain experience in a hot industry. Lots of work === job security.

    Cons

    Given unreasonable deadlines. IBM destroying SoftLayer culture. Having to use IBM Notes as email client. Work atmosphere not as enjoyable as more and more employees become unhappy. Lack of raises.

    Advice to Management

    Give raises and keep the employees who are knowledgeable. Stop setting deadlines based on the announcements of when a product or capability will be released, instead, determine when a product/capability will be released based on when the task will be complete.


  9. Helpful (2)

    "Awful since IBM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support
    Current Employee - Support
    Doesn't Recommend
    Negative Outlook

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Free snacks and free drinks

    Cons

    Under paid and over worked

    Advice to Management

    Get IBMers trained and pay everyone fairly


  10. Helpful (4)

    "Its getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Current Employee - Shift Lead, Server Build Technician in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    More competitive pay recently
    Good entry level job
    Room for growth
    Availability to travel to different cities/countries

    Cons

    poor management
    sometimes your work goes unnoticed
    hard to advance if you're not in dallas


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