SoftRock Reviews

Pros

Great environment, great employees we play hard and work hard!

Cons

We only hire and keep the best of the best.

Pros

I am proud to be apart of a great innovative, dynamic, and diverse company like Softrock. Softrock has created an amazing atmosphere for all employees during the hiring and training process. All the departments from Human Resources, Media, IT, Marketing, and Management work effectively together to create a fun and professional environment where everyone can feel comfortable, happy, and welcome. Softrock is one of the very few companies known to provide exciting events such as holiday parties, cookouts, and sports so that way everyone can come together to interact and have fun. With the positive feedback and support from Managers, Softrock has managed to grow successfully as a company since 2005 by giving everyone that comes on board an opportunity to grow and achieve a fun exciting long-term career. And last but not least, one of the best things that makes Softrock so unique and a great company compared to other companies is our CEO Alec Difrawi. Not only is Alec recognized for his hard work and dedication managing the company as a whole but also takes the time to get to know everyone individually in every department as much as possible and is aware of everyone's success. In conclusion, this is why I am proud to be working for Softrock.

Cons

One of the things that I least like about Softrock is the long exhausting four step process to get hired and the exhausting , stressfull 12 hour shift for two weeks training only.

Pros

Everyone is so friendly and upbeat; it makes going to work anyday enjoyable. Every trainer was throuroughly knowledgable in their roles. The process of the training allows you to realize how your role plays into the big picture. The best part is that they even provide you with the tools and one on one coaching and developing to help you be the best you can at your position. This is the first company that I have worked for that is as large as it is but yet still has that family feeling. I have to say that I feel proud to work for such a exceptionally unique company.

Cons

The biggest challenge was trying to get through the memorization test. Most people like myself tend to take ourselves away from distrations while trying to memorize the script. The test puts you right in the middle of the action and totally was the reason that I was thrown off and choked so badly. I knew the script but did not expect the distractions of all of the commotion going on in the call center and was not able to concentrate while being tested.

Pros

They offer a lot in the way of employee entertainment. There's football, weekly cookouts, and video game tournaments among other things. The managers are willing to help in anyway to make sure you are performing to your maximum potential. Some of the callers are genuinely grateful for your help. Many never put a whole lot of thought into what they want to do with themselves career-wise. They promote from within frequently so there is usually space to move around within the company.

Cons

It is a call center. The main focus is call center work. The job description isn't the most upfront about that. Cereal begins to lose all meaning after a while. The only constant is change. Nothing stays in one place for more than a week or two. The methods of generating the calls looks deceptive. All of the calls generated are people looking for work. None are calling in about school. My job as an advisor is to convince them to at least give schooling a look. It gets a little uncomfortable doing that. The base pay is okay. I haven't been around long enough yet to see how the bonus structure works out.

Pros

Wow! A totally new, dynamic, fun and progressive, high tech environment. Caught my unwavering and total interest from the moment I had the first contact by a telephone interview. On my second interview, at the site, I was blown away from the moment I stepped into the lobby. I was mesmerized and envisioned my future immediately. The culture is fantastic which promotes much employee loyalty. The diversity of the Managers and the employees is wonderful as they are professional, dedicated, eager to teach and learn as they are at being very friendly. The ability to learn is a great perk if that is one of your goals in life. Continued learning as that offered here is something that is very beneficial to anyone, young or mature, take advantage everyone!

Cons

The initial training is very demanding but it makes or breaks one. However, this is a good thing for the company growth and employee retention. You must be organized, responsible, disciplined and somewhat of a perfectionist otherwise it is not for you.

Pros

I came to Softrock from a 20 year entertainment background that focused heavily on customer service with a primary focus on the "Customer." I also worked as a Yoga instructor for a 5 star hotel with a high focus on customer service with a primary focus on "Service." Thus, as a sales person I had to start from the ground floor and build from there. Softrock gave me all of the tools necessary to not only meet my goals but to aspire to be a much better asset to the company than I thought I could ever be. I cannot say enough great things about the management team from Alec all the way down to our Training managers who have made working for Softrock not only my new work environment but my new home.

Cons

The Cons for the company are all laid out before you from day one. We all are given expectation to meet and if you fall below those expectations then your days may be limited. However, you are given the resources and chance to turn them around.

Pros

Softrock has a very youthful and energetic group of employees. The company works effortlessly to provide a positive environment with their lunchrooms and barbecues on Fridays. It has the look and feel of a real company.

Cons

The biggest challenge was to continue working for a company that was essentially a glorified call center attempting to monetize the unsuspecting public by referring them into a school or college. They market themselves as a job search service, but all the training, effort, and compensation comes from persuading people to pursue an education option. They present themselves as a software company that rocks, but once you look behind the curtains, you discover the programmers developing algorithms that scan and search the web for job seekers, and then routing them to Career Specialists that have the best script delivery and style to convert them into a qualified prospect for a college. The older employees would get the higher volume of inbound calls from unsuspecting job seekers over 55 years old. I handled over 3,500 "interviews", and more than half my calls were from people over 50 years old who were in desperate times seeking employment. These callers appreciated our 20 minutes of compassionate understanding, as scripted, but we knew we would never talk again with those individuals. That was unfortunate, because the system could actually provide a very good service if they had a real follow-up method that would help the searchers find jobs.

Pros

The place is clean. They have BBQ on Fridays.

Cons

They over sell their culture to make up for the fact that the recruiters lie about salary. My recruiter said, "60k-85K Salaried." I made her repeat that twice and she said the same both times. The others in my group said their recruiter stated 30k plus commission. That is a lie as well. The real comp plan is $10 versus commission. Once you start making more than $10 per hour in commission, you are on a total commission only pay scale. Yep, they add 2% for showing up to work on time and another 1-2% for no compliance issues If they told top talent over the phone about the actual comp plan, we high performers would never give them a second look. You will need to memorize a script even though the script comes up with every call. They offer you the job then you have to pass the script test. If you don't pass, you do not have the job. Then once you pass the script test on Thursday, then you have to pass the final on Friday or no job. How many times are you going to offer me the job and then pull it back? Good question isn't it. If you chose to work with this organization, keep an eye out for yourself as they are only looking after themselves.

Pros

High Tech company with innovative atmosphere! Staff is very pleasant and always willing to help. It appears that advancement opportunities are very real. Many other companies promise this or allow you to believe there is plenty of room for advancement but, it rarely does happen. If you miss breakfast, there's always cereal and milk to help you get your day started. Although, I haven't had the opportunity to indulge, it's nice to know its there. It's never boring and always something going on here. So far, I love it!

Cons

Nothing as of yet that isn't a part of any other company. You work hard and you're rewarded, which isn't a con but some may think so. In addition, some of the holidays that I am used to celebrating are not considered PTO such as Labor day and Memorial Day. Not a real big deal but, something I have to get used to.