Softchoice Reviews in Canada | Glassdoor

Softchoice Canada Reviews

Updated March 24, 2017
236 reviews

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Canada

3.7
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Softchoice President, CEO, and Director David MacDonald
David MacDonald
151 Ratings

236 Employee Reviews

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Pros
  • You can bring your dog to work and there are a lot of fun events (in 22 reviews)

  • Company offers benefits like free lunches, monthly beer cart/social gatherings, a work computer to use anytime, and more (in 35 reviews)

Cons
  • Work life balance can be bad depending on your position (in 25 reviews)

  • In short, the Senior Leadership Team is the problem (in 16 reviews)

More Pros and Cons

  1. "Great Stepping Stone Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Toronto, ON (Canada)
    Current Employee - Inside Sales Account Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Opens up doors to work for vendors. Great stepping stone for someone coming out to University to start off their career. Many learning opportunities, great initial training.

    Cons

    Hard to develop a career at Softchoice - very little options to move up the ladder in Toronto location. Management can be old school in thinking. Low salary compared to market.

    Advice to Management

    Develop a good career path for Telesales organization. Start the conversation about career as soon as the employee gets deployed onto a team.


  2. "Review TItle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Rub shoulders with the best in the industry
    Fast paced, engaging

    Cons

    High work load
    Majority of the company is based off sales
    Organization/Efficiency can be lacking at times


  3. "TSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Softchoice full-time

    Pros

    Good Environment, casual atmosphere and dog and beer at work.

    Cons

    should not judge the ability of the sales personal at a short period of time.

    Advice to Management

    stay focused and leverage more time to employees to prove them selves.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Exactly what you would expect from a National VAR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Vancouver, BC (Canada)
    Former Employee - Account Executive in Vancouver, BC (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    - Easily the best Canadian Microsoft LAR (large account reseller) primary due to exceptional Solution Architects and Licensing Specialists.
    - Massive national pool of excellent subject matter experts to draw from.
    - Effective and matured managed services offering that elevates all solutions.
    - Strong company culture, effective annual Launch event that brings all employees together is very much worth the investment.
    - Primary sales training event was excellent, investment in Jill Harrington well worth it!
    - Very effective at proper recognition and incenting of leading reps creating a genuine drive to overperform

    Cons

    - Accounts alignment frustrations, completely unnecessary infighting with an internal division that's supposed to only handle the smaller accounts. Black and white alignment of quotas based on last year's sales is a poor measure of future expectations, create hot potato accounts.
    - Experienced a poor decision to move Inside reps vital to success from a west coast base to Toronto head office, 3 times zones away, this created high turnover of great people and lack of new rep accountability.
    - The insistence to be everything to everybody dilutes customer value, focus on doing fewer things exceptionally well (like Microsoft) rather than too many things OK.

    Advice to Management

    Hire branch managers who have vast experience and relationships in local market and allow them to operate independently as per the market demands. This to eliminate sr. management interference that treats and mandates branches like they are Toronto. Bring back mid-year Outbound Sales conference (and move it around, anywhere but Toronto), this investment will pay performance dividends.


  6. "Great company in almost every right, but maybe trying to grow a little too fast."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in Toronto, ON (Canada)
    Former Employee - Territory Sales Representative in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training is second to none. You will walk out of there smarter and prepared for a job in IT regardless if you stick around or not
    Great people, can really count on making some friends there
    Lots of free food and booze, who can say no to that!
    Work hard and definitely play hard environment.
    Culture is amazing

    Cons

    Although communication is very open , there seems to, quite frequently, be a breakdown of communication between departments

    The company is growing and fast. And because of that there are quite a few growing pains. Ultimately leads to a lot of bureaucracy which stifles the sales process.

    The importance of their values aren't as big as they emphasize

    Advice to Management

    KPI's are great and needed but they can be detrimental if not applied appropriately. There need to be other metrics that have more emphasis to avoid the obvious problems. for instances CMG complained about KPI's of having to put leads in the system. the result , they put in a bunch of garbage unqualified or vetted leads into the system. Now sales trainees get a bunch a bunk leads but they have dial KPIs, the result: faked dials ( faked far better than you can tell). The focus should be on talk time with a fall back on dials. not dials and talk time if that makes any sense

    O yea, and stop hoarding leads. but im guessing that has something to do with kpi's as well.


  7. "Tsr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great environment! Very young fresh teams

    Cons

    More training needed to learn correct processes


  8. "great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Toronto, ON (Canada)
    Current Employee - Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (Less than a year)

    Pros

    dogs, liberty village, good place

    Cons

    big company, comp is decent

    Advice to Management

    keep it up


  9. "Fun yet seriously sales oriented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Montreal, QC (Canada)
    Former Employee - Solutions Architect in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softchoice full-time (Less than a year)

    Pros

    Fun positive atmosphere for sales-oriented technical generalists.

    Cons

    Too sales oriented for technical/management folk. Ruthless.

    Advice to Management

    Make technical people happier by reducing suffocation by sales.


  10. "Lacks direction and leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Softchoice full-time (More than 3 years)

    Pros

    The company has huge potential with the people they hire. They have made some extremely good hires of talented people. They also have a very good coverage model in North America. This provides the the ability to take the market by storm.

    Cons

    SR Leadership has no clue on how to move the business forward. They treat many areas of the business (such as services) like a call center. They do not focus on what is important and they do not listen to the smart talent they have hired. Change is not an option here. the stubborn pride and the need to do things they way we have always done is pervasive through out SR Leadership. It is this attitude that is causing people to leave, and what will ultimately end this compnay

    Advice to Management

    Start listening to the smart people you hired. Be open advocates to change, lead by example. Inspect the business, and lead your people (do not manage them). Excite them, encourage them, try new things (because the old is not working)


  11. "TSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softchoice full-time

    Pros

    Good company, good benefits, pay is below market

    Cons

    Better know how to sell or this job isn't for you

    Advice to Management

    none



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