Softchoice Reviews | Glassdoor

Softchoice Reviews

Updated August 22, 2017
134 reviews

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4.0
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Softchoice President and CEO Vince De Palma
Vince De Palma
9 Ratings

134 Employee Reviews

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Pros
  • You can bring your dog to work and there are a lot of fun events (in 23 reviews)

  • Company offers benefits like free lunches, monthly beer cart/social gatherings, a work computer to use anytime, and more (in 36 reviews)

Cons
  • Work life balance can be bad depending on your position (in 26 reviews)

  • In short, the Senior Leadership Team is the problem (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great job/company to set you up for a long career in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Seattle, WA
    Current Employee - Inside Sales Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    - manager is easy to talk to, supports his team, is there to help when needed, trust his employees to do their job (does not micromanage), has great advice and ideas for assisting you in hitting your goals
    - flexibility - whether is be with hours or working from home or vacation
    - can bring you furry friend to the office
    - lots of free training available
    - Seattle office morale is unlike any other work place
    - supportive management all around
    - monthly celebrations
    - great benefits and medical plan

    Cons

    - pay is not as competitive as it should be
    - days can get monotonous, if you let them
    - can be extremely challenging at times (not sure if that is a con tho :) )


  2. "Small, good company with high sales turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Softchoice full-time

    Pros

    Good pay. Flexible work schedule.

    Cons

    If you want to just sell backup and storage solutions this is your dream. If you are into ALL things Data Center, do not bother.

    Advice to Management

    None

  3. "Amazing place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    Strong commitment to employee development and internal promotion; multiple locations across North America provides a great deal of flexibility; transparent leadership; great people; great organization to build skills and career; recognized and industry award winning culture and market leadership; strong strategy for growth

    Cons

    Hasn't always been able to successfully integrate experienced external talent; some upward mobility limited by location; previously very top-down driven initiatives v. collaborative with the field.

    Advice to Management

    Invest in leadership coaching across the organization, specifically in managing and developing remote employees so you can take advantage of the breadth of talent available to the organization.


  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    The people were nice, the office was very organized. Open, but not with enough privacy for client phone calls. Very easy to connect with employees at other offices if we needed their assistance on calls.

    Cons

    Some of the managers weren't very helpful, and more punitive than experienced at other companies.


  5. Helpful (1)

    "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Dallas, TX
    Current Employee - Outbound Sales Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Amazing Benefits
    Amazing People
    Good Value Prop and in-house products
    Great training and resources

    Cons

    Expected way too much out of new Outbound Sales Reps in 2016, didn't give appropriate time to settle into role. Tons of pressure out of the gate to perform.

    Spreading themselves out too thin. Can't be the best at everything...need to focus on one thing and stick to it.

    Advice to Management

    Need more realistic expectations from new hunter reps.


  6. "Sr Solution Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Solutions Architect in Atlanta, GA
    Former Contractor - Senior Solutions Architect in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softchoice as a contractor (More than 10 years)

    Pros

    A lot of good can come out of conflicts – disagreements can spur new ideas, add fresh angles to old policies and programs and in some cases even improve relationships between coworkers.
    Think of it this way: Conflicts often arise because of an inherent weakness in a company, whether it is due to the way resources are allocated, unfairness between different departments or positions or just generally the way businesses go about doing their business.
    "Rather than simply looking to end conflicts as they arrive, small business owners should determine why a conflict arises and search for ways to resolve it," explained Small Business Chronicle contributor Demand Media. After all, if conflicts are not resolved now, they will simply crop up again whenever that weakness arises.

    Cons

    Perhaps the biggest concern for leaders and executives is the toll a conflict can take on workplace morale. Every business understands that high morale is critical for productivity – a happy worker is a productive one. Negative emotions, however, may lead to poor performance. People cannot work effectively when they are upset or angry.

    Conflicts can also be highly time-consuming and unproductive if not managed correctly. Petty arguments can be long-lasting sources of negative emotions, affecting an entire workplace for a long time afterword. This is why it is so important to bring conflicts to a prompt resolution.

    Sometimes, a conflict may even result with one person quitting, which is never an ideal way of resolving a situation. As Small Business Chronicle noted, this is bad for a number of reasons – not only does it cost a substantial amount of money to hire new employees, that also often leaves conflicts unresolved.

    Advice to Management

    Although conflicts may be a source of negative emotions, resolving a conflict successfully can be a huge boon for a company if it helps it eliminate the root of the problems and prevents disagreements from occurring in the future.


  7. "Outside sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Softchoice full-time

    Pros

    A lot of opportunity to make big money.

    Cons

    must know a lot about everything IT

    Advice to Management

    Better training

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    Amazing company that really cares about their employees. They are all fun loving, relaxed and generally easy to get along with. It's a challenging job that can reap a lot of rewards.

    Cons

    The training process is difficult and cold calling is done every day for 10 weeks. It takes a toll emotionally. They also need more alignment with upper management.

    Advice to Management

    Need to gain a clear understanding of the uniqueness and differentiation from other resellers. It isn't the same across the company, and different messages are sent to customers.


  9. Helpful (1)

    "Solid Place to Start Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Seattle, WA
    Current Employee - Territory Sales Representative in Seattle, WA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Softchoice is a great place to start your career. Training is done very well and they pay for you to live in Canada for a month. Once you're back in your sales center first 4 months are rough making 100 dials a day with not much response but you've just got to get through it. Best asset of Softchoice is there people. Most people that work here are solid, easy to get along with individuals who work hard and play hard. Seattle office especially is awesome. If you work hard there is ability to have tremendous success in this role

    Cons

    Job can get tiresome at times with so much competition in this space. You are constantly asked to lower prices by customers in order to get sales and you can get dropped off very fast with nothing softchoice does being proprietary. There is so much turnover its insane. Since ive been working here for about 2 years theres been 4 C-Level changes which is unheard of and tells me something is not right at the top. Also company is extremely Canadian focused with US offices getting shunned from recognition a lot of the time.

    Advice to Management

    Please don't change what has made you successful as a company and make changes to the culture here. I'm already starting to see it happening and you will lose good employees this way.


  10. "Good company... hard job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good pay, benefits, people are very nice (especially Canadians)

    Cons

    Unrealistic expectations put on the salesforce to perform


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