Softchoice Reviews | Glassdoor

Softchoice Reviews

Updated December 15, 2017
465 reviews

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465 Employee Reviews

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Pros
  • You can bring your dog to work and there are a lot of fun events (in 24 reviews)

  • Company offers benefits like free lunches, monthly beer cart/social gatherings, a work computer to use anytime, and more (in 39 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Not great, not awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Good culture at corporate level and certain geographies. Compensation is good.

    Cons

    Sales team is highly inexperienced and highly needy, does not know how to qualify opportunities.

    Advice to Management

    Look at hiring experienced services-focused sales reps - the products sell themselves with the solutions.


  2. "Fields Sales/ Outbound Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (More than 5 years)

    Pros

    You learn a ton at Softchoice. They sell a lot of different technology solutions and provide a wide range of implementation services and managed services to support it. It is a fun culture.as well.

    Cons

    While you have the ability to sell a lot of different "things" it can be overwhelming when your expected to know those "things". Accountability is a value that is impressed upon the company but sometimes it feels like accountability is really only reserved for the sales teams.

    Advice to Management

    When making decisions, listen to your people. Make changes for them and they will continue to stay and grow with the company. As a sales organization it's important to keep the sales people involved in strategy and improvement.

    Put more accountability on operations, not solely on the sales organization.

  3. Helpful (3)

    "Bad Training/Onboarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in Chicago, IL
    Former Employee - Territory Sales Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    Free lunches, overall fellow employees are cool but not management

    Cons

    No opportunity to make money and onboarding training is not sufficient for people who have no prior experience in technology

    Advice to Management

    Choose a better onboarding supervisor

    Softchoice Response

    Sep 15, 2017 – Manager, Softchoice Sales Academy

    Thank you for taking the time to provide your feedback. We take feedback like this very seriously.

    Our Sales Academy is an intensive 12 week program with a mix of in-class and on the job... More


  4. "Small, good company with high sales turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Softchoice full-time

    Pros

    Good pay. Flexible work schedule.

    Cons

    If you want to just sell backup and storage solutions this is your dream. If you are into ALL things Data Center, do not bother.

    Advice to Management

    None


  5. Helpful (7)

    "Incredibly Miserable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I would love to leave this section blank but each section requires a 20 word minimum. You can play ping pong anytime of the day.

    Cons

    - The pay is not competitive AT ALL
    - There are no boundaries or professionalism, and respect is nonexistent
    - They're internal / technical resources have no standards of excellence nor do they receive proper compensation or TRAINING to care enough about helping others achieve success with their book of business
    - Field reps treat inside reps like slaves rather than business partners.

    Advice to Management

    It's really disappointing how instead of keeping current employees happy, the solution is to just let them quit and replace them. This doesn't help the accounts grow when they go through new reps so often. Sales is a come and go industry but Softchoice does a great job of emotionally destroying employees before they go. Figure out how to value your employees more or lower your standards because the truth of the matter is Softchoice can't afford good people.


  6. Helpful (2)

    "Lacks Vision, Ability to Execute"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager
    Current Employee - Territory Sales Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (More than 8 years)

    Pros

    Renovated offices. Bad player in a great industry.

    Cons

    Leadership has historically been insular, defensive, and not open to new ideas. Competition has been evolving much quicker to changing market conditions than Softchoice. Leaderships had been able to disguise this through creative business measurements over the years, but new private equity ownership is no longer fooled. Having since forced out almost the entire C-suite, the last shoe to drop was on the CEO. Birch Hill has now brought in a CEO fixer, who has a track record of selling businesses for profitable scraps and zero experience in the software reseller/IT solutions provider industry.

    While this may benefit Birch Hill, it will have a negative effect on employees and customers.

    Advice to Management

    Sell quickly, stop the bleed.


  7. Helpful (5)

    "Customer Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    I think that Softchoice has some truly incredible talent. Having a dog-friendly office is great, most people are very welcoming. Working in Lower Queen Anne is ideal. The training program when I started was a month long program in Toronto (which has since changed a bit), in which I learned so much and I was able to clearly see the culture that Softchoice is striving towards. It was an awesome experience. And again, there are some wonderful, hugely talented people who work at this company.

    If you have a good brand, growth is definitely possible. A lot of leadership worked their way up, which is very cool to see. You can learn a lot at Softchoice and when you have wins, they are celebrated.

    Cons

    The Seattle office just feels so toxic. Along with great people, there are some bad apples. It's truly feels like if you bring in a lot of money, you can get away with treating your teammates however you want - even if that (at any other company) would be a huge HR issue. The pay is not competitive, especially in the Seattle market. It doesn't feel like they care, even though they continuously lose great people to Amazon (and other companies, but mostly Amazon). And when people do chose to leave, often management doesn't handle it in an appropriate way - they either take it personally and/or give you the silent treatment - which is beyond weird. Also, professionalism in the office is very inconsistent, which honestly can be exhausting to be around. This office can drain you emotionally.

    Advice to Management

    I truly hope the Senior Leadership team in Seattle will talk to other people outside of sales management to get a true feel of why people are unhappy in the office. It's time to dig deep, investigate and find the root of the issues. Expect more from people - especially in how they treat others in the office. Fight for better pay, fight for better benefits and find ways to keep good people!! Softchoice in Seattle currently does not have a good brand.

  8. Helpful (3)

    "Review on the ISAM Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ISAM in Seattle, WA
    Former Employee - ISAM in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    A lot of people have mentioned this already, but Softchoice in Seattle is a dog friendly office. The Seattle office is in lower Queen Anne, which can be a pain if your commuting in. But it is a breeze to get to if you live in the city of Seattle. Lot's of great coffee shops are around the office to if you need a break.

    Softchoice is great if this is your first job out of college, or would like to break into the IT sales/opps industry. With that said, some people may prefer the relaxed atmosphere in the Seattle office. Great if you are new to Seattle and fresh out of college. You can meet a lot of great people and make friends.

    Softchoice does give you some important skills if you want to remain in IT or sales. Which if learned successfully you can take anywhere and be quite successful.

    Cons

    The training program. It is very focused on the TSRs and not useful for ISAMs and CSRs. If you have read the reviews you will see that there needs to be improvement on this process. Members from "the academy" the Training/On-boarding group need to recognize that "Phase II" is not enough for CSRs and ISAMs. At some point in the training teach you need to start teaching them Sales Force, Horizon, and admin tools to be successful. What you think is being taught, is not. Ask any ISAM or CSR in the Seattle office and they will share the same feedback. Teach CSRs and ISAMs more insight into the processes. They really should have an ISAM and CSR coach in an addition to the on-boarding coach. They need information relevant to their role. Just having them do quotes on the bench does not give a CSR the tools to be successful. Additionally, there needs to be on going sales skills on how to sell as an ISAM, how to break into accounts, and grow. They just expect you to do it, pull a heat map and ask where are you buying your security. It's very antiquated, and they should figure out a way to see how and what our customers are buying not just through a BI heat map. Lets get more intelligent, and be more proactive here.

    Also managers need to learn how to calibrate plans and work loads more successfully. Minus a few managers and the leadership team in Seattle, there are a few managers that could improve upon their managing skills.

    A lot of times people are set up for failure based on the managers lack of skill set on plan calibration, and seeing how much time their ISAMS/CSRS really spend on things. I.e. the back end -work- doing AR's jobs, credit, the outbounds etc, or the CSR doing all of the the work for some ISAMS.

    There is not a direct vision from leadership on where they see this company going. They will create initiatives, such as customer first-but not deliver on the full vision. I.E. OM's sitting with their teams, now that position is fulfilled remotely in Canada HQ. Part of this ties into if the "bottom line" is more important than the people, which is what Softchoice did value. Not sure if this is temporary or a shift in the culture.

    The Culture. It is very cliquey. If you do not fit in, it can be tough. They really honor the brand and image their employees have, which is like anywhere. But don't be surprised if you have a manager say "they're worried about your brand", rather than pipeline reviews are we can build up your pipeline. It comes up a lot. If you would like to move forward at Softchoice you need to really be on brand. Best advice. It can be a bit childish and broish and at times. Lot's of fun in the office which this fun can shift into not so fun times very quickly. But chalk this up to a start up feel. If you want a more button up place, Softchoice is not for you!

    Lastly the pay. In Seattle, the pay is not on par with what other companies offer. Softchoice strives for a work life balance. Which is really up to the ISAM and CSR to see how much work they want to put in. But it does take a lot to Hit plan, and the benefits as an ISAM do not really pay off, unless you "blow out your plan"

    Advice to Management

    Really think about letting people work remotely for all facets of the business. Or increasing the bases, or give ISAMS a production model like that of their TSRs or OBs.

    Do not wait to reach out to employees who are ready to jump ship. Reach out to employees who think would be good assets, and develop a real career pan with positions that might be open soon. Don't have us wait 10 years for a management position.

    Softchoice Response

    Sep 11, 2017 – Manager, Softchoice Sales Academy

    Thank you very much for taking the time to write your review. I want to let you know that we take feedback like yours seriously and have made changes to our onboarding program, specific to the ISAM... More


  9. Helpful (2)

    "Ehh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There was a good office layout. Very open space

    Cons

    The job was horrible and management sucked


  10. "Amazing place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    Strong commitment to employee development and internal promotion; multiple locations across North America provides a great deal of flexibility; transparent leadership; great people; great organization to build skills and career; recognized and industry award winning culture and market leadership; strong strategy for growth

    Cons

    Hasn't always been able to successfully integrate experienced external talent; some upward mobility limited by location; previously very top-down driven initiatives v. collaborative with the field.

    Advice to Management

    Invest in leadership coaching across the organization, specifically in managing and developing remote employees so you can take advantage of the breadth of talent available to the organization.


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